The complaint has been investigated and
resolved to the customer's satisfactionResolved Cell C — sim swap
resolved to the customer's satisfaction
My sim swap request was declined due to them saying that I have provided incorrect answers.In reality no one keeos times, dates and amounts of recharges made simply because you are not waiting for your phone to get lost.Besides the fact that I cannot use both my internet and cellphone banking Iam not accessible for work, my child`s school and even for my business that is mainly an online business.I contacted cell c right trying to verify this information up to no avail.I have ported to cell c from mtn and now starting to regret my decision.
The have sent me to a cell store which im not even be able to access for the whole week as I am working on site.
This rather stressful and annoying.My life is on stand still.
The complaint has been investigated and resolved to the customer's satisfaction.