CB Telecommunications Cell C Lost simcard

Cell C review: Lost simcard

Paulinah12 of US

Apr 30, 2025 2:19 pm EDT

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I lost my Sim card around 26 February 2025 Sasolburg Cellc shop. when i took my phone to be repaired by cell C insurance since around my February i got my phone early April whichbtook the whole 2 months without anything even now I'm trying to get swim swap i cant do that it say because my swim swap wasn't working forn60 days which was my problem i just got my phone now.

Claimed loss: I want to do swim swap easily

Desired outcome: I want my swim swao back because it's your fault not mine.

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Cell C response

May 06, 2025 2:32 am EDT

Cell C customer support contacts

Phone numbers

135

147

Address

The Waterfall Campus, Cnr Maxwell Drive, Pretoria Main Road, Buccleuch, ZA

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Dear Paulinah,

Thank you for getting in touch.

We’re sorry to hear about the inconvenience you've experienced. To assist you with the SIM swap, kindly follow the steps below:

Purchase a new Cell C SIM card that is not yet RICA registered.

Email us at socialmedia@cellc.co.za with the following information:

The RICA serial number (printed on the back of the new SIM card packaging)

Your alternative contact number

The Cell C number you wish to swap

Once we have the above, we’ll escalate the matter for further assistance.

Please use the following subject line for the email: ComplaintsBoard: Modiehi Mafa – SIM Swap Request

Kind regards,
Cell C | MN
Ranked #2 Best Network Operator

Resolved

This complaint has been resolved automatically due to user's inactivity.