Latest Reviews and Complaints
Shipping scam, delays, pay more
I ordered $1200 of wire and cable which meets the requirement for free shipping min order of $1000. Checked out, showed free ship and payment. They waited almost 2 weeks before letting me know in an email they would loose $250 on shipping as they could not ship ups but had to be LTL and that I need to pay additional freight cost?! Nassau has fake...
Read full reviewI got 200 feet of cable conduit from Nassau National Cable Corp
I got 200 feet of cable conduit from Nassau National Cable Corp. for a job. It took a month to get the receipt and address for the "*** Type ATSS Conduit" (All Temperature Stainless Steel) flexible liquid tight conduit. After I bought it, I found out it was ready for pick up. When I called to check, the label was wrong. I told *** and *** at NNCC about it. *** said I could take or leave what they offered. They refunded my money, but I need the conduit to finish my job. I want them to sell me the product at the quoted price and deliver it. I'm a 90% Service-Connected Disabled Veteran Owned Small Business, and this issue affects my business. I can send you all the emails about this.
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I got four cables from Nassau on August 28, 2022: three 2/0 AWG AL cables (red, white, black), and one 4 AWG AL cable (green)
I got four cables from Nassau on August 28, 2022: three 2/0 AWG AL cables (red, white, black), and one 4 AWG AL cable (green). It took five business days to get my package, and I didn't get any shipping notification until the product was almost at my house. But, I only got one of the four items that I ordered: the green 4 AWG cable. When I asked for tracking information on the red, white, and black 2/0 AWG AL cables, I got an e-mail telling me that the white and red cables were on the way. But, I didn't get the black 2/0 AWG AL cable. They told me it would "be delivered along with the other two cables on September 07." But, only the black 2/0 AWG AL cable showed up. The red and white ones were missing. When I asked about it, they said the packages were delivered to my front door. But, my Nest doorbell camera showed the driver only had one spool of cable. Nassau admitted their mistake the next day and said they would ship out the remaining red and white cables. They promised to provide tracking by close of business, or by the next day. But, I didn't get tracking for two days. I finally got the last two cables of my order on September 14, 2022--17 days after my initial order. This was a $ *** order. The lack of communication, long shipping times, and accusing me of lying about receiving cables that I didn't receive is completely unacceptable. I won't use this company again.
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for sharing your experience. We apologize for the confusion and inconvenience with your order. We appreciate your patience during the shipping errors and acknowledge our communication should have been clearer.
To make up for this, we're offering you store credit as a token of our apology. We're implementing improvements to prevent this from happening again. If you need further assistance or have additional feedback, please contact us at sales@nassaunationalcable.com.
Thank you for helping us improve. We hope to serve you better in the future.
Nassau National Cable complaints: history and resolution overview
Out of all reported cases, 0 complaints (0%) have been marked as resolved, while 1 complaints (100%) remain unresolved. The most recent resolved complaint, I got four cables from Nassau on August 28, 2022: three 2/0 AWG AL cables (red, white, black), and one 4 AWG AL cable (green), provides additional insight into how customer issues have been handled.
Customer feedback spans multiple years and reflects a range of user experiences. A majority of complaints remain unresolved, which may be important to consider when evaluating the company.
Is Nassau National Cable Legit?
Nassau National Cable earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for Nassau National Cable. The company provides a physical address, phone number, and 2 emails, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Nassau National Cable has registered the domain name for nassaunationalcable.com for more than one year, which may indicate stability and longevity.
Nassaunationalcable.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Nassaunationalcable.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Nassaunationalcable.com you are considering visiting, which is associated with Nassau National Cable, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.
Several positive reviews for Nassau National Cable have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.
Nassau National Cable website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.
This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.
Nassaunationalcable.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.
However ComplaintsBoard has detected that:
- A website associated with Nassau National Cable has been reported to be selling weapons online. It is important to ensure that the website and seller are legitimate, and to abide by the laws and regulations of your country regarding the purchase of weapons.
- We have detected an internal review system on Nassau National Cable's website, which can be a positive feature for customers looking to make informed decisions about the company's offerings. However, we recommend that you take the time to research the reviews and verify their authenticity before trusting them entirely
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