Cell C
Reviews and Complaints

I went to cell c soweto protea gardens for an upgrade I took the phone then I returned same day and told them I'm not happy with the phone can I change it to another 1 they told they can't I then asked how come because it's not even 7days it's only 45 mins the Manger said its open they can't take it back, so what exactly am I suppose to do coz I won't pay for something I'm not happy about. So cell c is basically lying to us when they say we can return the product if we don't want it or damaged? I'm really not happy this is unreasonable I don't want this phone.

Good day,

In November, my partner applied for a contract phone for me. Cellc took more than 2 weeks to deliver the phone after promising that we'd get it after 1 week. We eventually canceled the contract and called numerous times and spoke to different consultants. They promised us that they will cancel the contract on the system and even sent an email to the courier company. When the phone eventually arrived, my partner declined the phone because by that time we were already approved for a phone by Telkom. In February, an amount of R591 was debited from my partner's account. We have been back and forth with cellc but they aren't taking our queries seriously. They keep on promising us callbacks with positive answers but they never keep to their promises. We need that money back into the account as we haven't received and accepted the phone. I am planning on exposing cellc in the news papers and also involving the Ombudsman. I received confirmation from a cellc agent named Sipho, that a guy named Mr Sibisi at the cellc warehouse in Joburg, signed off the phone on 6 January 2025. I called the courier company (Courier IT) and they confirmed the same thing. They sent me proof, the (GRV form) with the signature of the person that signed for the phone on 6 January 2025 at about 16:30 which is attached to this email. I need a refund of R591 ASAP and if possible, compensation for all the trouble and calls made to cellc.
Pathetic service

I am writing to express my significant dissatisfaction with the service I have received from Cell C. As a long-standing customer for 16 years and a Vodacom manager, I am disheartened by the numerous issues I have encountered recently.

On Tuesday, February 4, 2025, I was contacted by one of your upgrade consultants, who informed me that my lines were due for an upgrade. I asked the consultant for clarification on when these contracts expired, and she confirmed that both numbers, [protected] and [protected], had expired in May of last year. I urge you to review your call recordings to confirm this information. Based on this, I requested to cancel the contracts, but was misinformed that I should contact customer care directly to proceed with the cancellation. This incorrect information marks my first disappointment.

Following this, on February 6, 2025, I contacted customer care to cancel both lines. The consultant transferred me to the retention team, where I spoke with a lady (whose name I unfortunately did not catch). However, as calls are recorded, tracking the interaction should not be difficult. During the call, I requested to cancel the [protected] line. The consultant offered me a 30% discount, which I inquired about. When I asked if this was the highest available discount, she confirmed that it was, and that a 50% discount previously offered had expired in January. The consultant then made a highly inappropriate and racist comment, suggesting that such discounts were "only for rich people." She tried to backtrack and claimed that the discount was available to all customers, but the damage had already been done. This comment was rude and insulting, and I expect immediate action to be taken against this consultant for her behaviour. This constitutes my second disappointment.

Further, when I asked the consultant for the details regarding my monthly payments on both lines and requested to cancel the line with the higher payments, she advised me that one line was not eligible for cancellation until March 30, and that I would need to call again on March 1 to cancel. However, this contradicted the information I had received from the upgrade consultant. Eventually, the consultant confirmed that the contract for [protected] had indeed expired in May last year. She then stated that I would need to submit a 30-day notice for cancellation, meaning my contract would switch to prepaid on March 6, and my last debit would be processed on March 30. I was perplexed by this explanation, as it seemed illogical that I would continue to be billed in full despite the contract’s expiration and benefits depletion. According to the agent, this is Cell C’s policy.

As a loyal customer of 16 years, I find it troubling that I was unaware my contract expired in May 2024. I have never received an invoice for these two numbers, unlike my main number ([protected]), where invoices are consistently sent. This failure to send monthly invoices left me unaware that I had been billed beyond the agreed 24-month contract term for the past nine months without my consent. A 24-month contract is a binding agreement, and once that term ends, I should not continue to be billed unless explicitly informed or authorized to do so. The consultant explained that Cell C assumes clients may still need their contracts after the 24 months expire, but I find this policy to be problematic. There was no communication from Cell C regarding the end of the contract or any requests for continuation. I have been charged for a contract that ended in May 2024, with the benefits unused, and I request that this issue be addressed. This marks my third disappointment.

Additionally, I would like to address an issue with an unexpected debit. On December 27, 2024, I was debited without any prior notification or option to opt out, causing my account to go into overdraft. This unapproved debit negatively impacted my bank account, leaving me with an overdue balance, and was an unnecessary inconvenience during the holiday period. This, once again, highlights a failure in Cell C's customer service and billing practices.

In conclusion, I urgently request the following resolutions:

Immediate cancellation of [protected] at the end of this month and a refund for the 9 months of overbilling since the contract expired.
Immediate cancellation of [protected] without any penalty, as I was misinformed by the agent about the contract expiration. I hold the agent accountable for the false information provided.
I trust that you will address these issues promptly and ensure that appropriate actions are taken. I look forward to your swift feedback and resolution.

My contact details below:
Lisa Rambharose
[protected]

Good evening.

I am really not in happy this is the worst treatment ever.

I have never in my life had to go through so many issues with a company.

11 years has past and still this is on my name. I don't know who the attorneys is and not one can tell me. If you don't know how the... am I to know.

According to the law this should have been fixed ages ago.

I will surely make a point of taking this further. If I don't get a response

I am done talking to people who doesn't know, empty promises

I don't how you can treat people this way. This is poor service you are playing with people lives.

I mean really one message it will be fixed in 14 to21 day then, I owe money from 2013 but no one can give me the name of the attorneys.

If you don't want me a a client just say so. I will not continue taking this treatment. Having to humiliate myself.

Remove my name from ITC.

I want answers and not just please bear with us. I have bearded long enough now.

I want answer before end of day 8 March 2024.

Please send me the Ceo number so that I can call and ask to please bear with me.

Good day.

the below email was sent a few days ago and still no response.

I have made several attempts and spoke to 4-6 people with in your organization. From Call centre, Retentions, Upgrades all of this accoured in the past 48 hours. It is regarding the item listed on your website the Samsung S23+ on elevate 2. I even took the step of visiting one of your branches yesterday, where I was informed that it could be an online special offer, hence why it is not available in-store. I am deeply disappointed with the way this matter has been handled. Your advertisement of the product at 649 was clear, and that is the price I anticipate and am looking for. I do have proof of this. The team members also confirmed this is the price online. The principle of "the price you see is the price you pay" is crucial; otherwise, it would constitute false advertising. Key features of the Consumer Protection Act The Act also prohibits misleading advertising and unfair marketing practices. Suppliers are not allowed to make false claims or engage in practices that could deceive or mislead consumers. This includes tactics such as bait advertising, pyramid schemes, and false pricing.

Despite being given assurances that my calls would be returned, no action has been taken. I even specifically requested a manager to contact me, but unfortunately, there has been no response. Now, the price on your website has been corrected to R899, which is a significant increase.

I must express my concern as this seems to be an error on your end, especially since that was the price displayed for several days. It is only fair that this price is honoured.

I am a dissapointed client who has been treated unfairly by cell. I am not happy at all. I have been calling cell c customer care since 25/04/2023 but up to date my problem has been not resolved.

In April I have upgraded one of my contracts while having one left with three months before the upgrade is due.By the time I made an upgrade I was told that I can be able to cancel the other one because my intention was to remain with one contract. I then called cell on the 25/04/2023 to cancel the one that was not yet due,I was then told that I can only be able to cancel when left with one month not three.i then asked them to cancel the new upgraded one,I was then told that the device will be collected. I have been waiting for collections ut to this point the device has been not collected and the amount I'm paying is too much because of that. I have never used the device, it is sealed and still waiting for collection.

On 2025/04/24 my samsung s23 ultra was collected for repairs, and it was sent back to me on 2025/05/23. After I have received my device, I noticed that it switches itself off and again I contacted cell c insure because it was within 7days so the sent a courier and it was collected for repairs again. On the 9th of june I received a call from their repairs telling me that my device will not be repaired however I will receive a new device, the say samsung s23 ultra and I agreed on that. On the 17th they sent samsung s24 fe and I contacted them and explained to them that I was never told that I will be given s24fe and I don't want it because it's cheaper than s23 ultra. I also told them from the onset that on the 21st of june I am going abroad, and I cannot travel without a phone but up to now they haven't resolved my query and they keep on transferring me from pillar to post. They are just advising me to cancel the contract and start from the stretch bear in mind I am left with 7 months to pay up my existing contract and they do not want to replace my s23 ultra with another device that worth the insurance value of r37000.00 instead they are offering me s24 fe or s24+ both these devices cost way low compared to my s23 ultra.

I cancelled my WiFi [protected]) contract with the full expectation that any contract data would be forfeit at the end of the month.
However, I did not expect the over 200GB's of a pre-paid data purchase (R570.00 = 50GB Day + 50GB Nite per month for 6 months) made on 13 January and valid until midnight on 12 July to be forfeit as well.

29/04/25 20H26 Received a text advising I had 12 731mb of data remaining. This was largely the pre-paid data.
30/04/2025 Contacted various departments within Cell C from 06h26 - all to no avail.
Eventually spoke to Customer Service and logged the data dispute (ref 504300270), told it had been escalated and would be contacted within 2 days.
Also sent an email to Customer Service citing the reference number
It is now 4 business days and now 8 days since this was lodged.
06/05/25 At 10h02 I was asked to provide a screenshot displaying the text and information on the prepaid data and my data would be restored.
This was supplied at 10H53.
The ''agent'' has tried to call me but due to relentless marketing calls from that number - the number is blocked but was unblocked to facilitate him reaching me.
I also provided an alternate number for him to reach me on.
I had to purchase data in order to work.
Despite the assurance from the ''agent'' that on providing the necessary information - my data has not been restored.
I have lost 8 days of the pre-paid data which is not going to be re-imbursed by Cell C.
One would think that when a company has made a blatant error they would resolve the problem as fast as possible and with minimal inconvenience and unnecessary financial outlay by the customer.
Despite more than a few emails today to Customer Service as well as the ''agent' who was meant to restore my data yesterday, I have yet to hear from the ''agent'' at the time of writing despite being assured the ''agent'' will shortly be in contact.
Since I will be at a funeral from 14h00 today, that is undoubtedly when this ''agent'' will attempt to call me and I will be unable to take the call thus leaving this unresolved again till tomorrow.
Salvador Francis will be receiving and email shortly as well.
Clearly the ''agent'' has no sense of urgency or reputational damage.

I lost my Sim card around 26 February 2025 Sasolburg Cellc shop. when i took my phone to be repaired by cell C insurance since around my February i got my phone early April whichbtook the whole 2 months without anything even now I'm trying to get swim swap i cant do that it say because my swim swap wasn't working forn60 days which was my problem i just got my phone now.

Hi cellc my name is lucky from freestate viljoenskroon, rammolutsi...

We have a problem with data connection and its been almost a month now and we bought data now we cant use our data because of data connections.. So we like to know whats going on because we cant connect to anything even on internet... Our tiny business.. We dont even have lte data connection because network is ok but data connection gives out an error here and so we want to know whats causing that.. We are worried about our data that is going to expire at end of the month and we'll be loosing a lot of data.. Please help

My cell number [protected] contract lapsed may 2024.
Since then company has been charging for month to month contract which i did not sign nor agreed to.
Multiple attempts made telephonically ended up me be shifted from one division to next till phones drops.
Multiple whatsapp requests also fell on deaf ears.Company continued to charge my account
cell c account [protected]
cell [protected]
email [protected]@outlook.Com

Hi i am Warren Ackerman I am a client of Cell C for almost 15years now but as of late since December they have been charging my account on numerous occasions without my concent and I end up paying more bank charges because of their unauthorized billings. I have tried to explain to their billing department (they call it BACK OFFICE) but they say I am to blame for all those charges of which I disagree. So I need help in challenging them on those extra charges.

The consultant gave me the a128GB iphone instead of a 256GB Iphone after i told her wat i wanted numerous times. I am now sitting with a phone i cannot use because of what the consultant thought. The printer was not working so they could not print the contract for me. She did not tell me that they did not have a 256GB she just gave me the 128GB phone, which she opened in store. The store manager is not willing to assist. I now have to pay a 3year contract for a phone i cannot use. I am desperately looking for management of Cell C to assist. I have been a loyal customer for many years

Not happy with device I need to change it to a better one or cancell my contract however the salesman said it won't be possible to then I called customer service and was told I have 7 working days to change the device or cancel the contact. This was done 1 hour after taking the contract at cell c chatsworth on Friday the 7 of February 2025. The salean said that they can not do anything and that I have to keep the device and contract.. I'm not getting any joy in this and would like to come to some conclusion. Please advise. Thank you

On 27th November 2024 I went on the CellC app to load airtime of R100, I paid with my FNB card and the payment went off my account, however the R100 was NEVER shown / visible on my balance on my CellC app. I called them they asked to send proof, I send everything that showed the money went off my account - everything was surpose to be send by email in PDF as I did….I was told it will be refunded within 48hrs now it’s already 2 months later AND STILL NOTHING! I keep on calling and everytime they tell me yes they see I have been calling several times about the issue, I just meed to wait. What bad service they are giving! Not sticking to any of their feedback which was given to me and as I said 2 MONTHS LATER I STILL DONT HAVE MY MONEY BACK! Very unprofessional, not trustworthy or helpful service at all from them!

On the 25th saturday 2025 I was robbed so they took my phone... So I just you to close that phone before they use it further

I have been emailing asking for assistance regarding my number [protected]. Today I went to the Cell c Store at the Grove Mall, I spoke to the assistant manager Jean-Piere and I explained to him about my issue. He said that he cannot help me with the sim swap. The policy does not allow him to do a sim swap for me. He then advised me to email the customer service again and ask assistance to bypass and fix the issue and get my number back.
I have documents including my company invoices that can show I have been using this number for many years. The person registered under my number is a foreign guy with false details. There is no contact number under his profile that can show that my numbers belong to him or not. I believe that is valid enough evidence that proves that the person registered under my numbers does not exist or doesn't even know my number is registered under him.

I don't know what else I can do, even agencies can't help even the store manager are refusing to help me. Can I at least get the team leader who can help or even the head of the department? I have all the documents that can prove I have been using this number for years. I am not scamming nor fraudulating Cell c. I can testify to that.

I hope this time around I will get a call from someone who might help me.

Kind Regards
Sinazo Nxedlana
[protected]

Good day, I feel to be treated unfairly with cell c, I have complain about Cancellation of the services which their unuseful to me cause I do not use them, I had as the to cancel my assist and Getmore what is strange the lady that was assisting me confirm to me that has been cancelled now on my statement their still charging me those services hence I've been asking for Cancellation I would like to have assistance on the matter hence seems there is no help with cell c, and have been loyal customer to them now am started to doubt them, am really disappointed with their customer care

God day my issue is not yet resolved, the lady that was assisting she did promise me to comeback and finished what I was asking for assistance with till today I'm still waiting I had asked her to deal with my contract hence some of them I need to migrate to some lower packages and also know when cell c will refund the sum that they were deducting, but for now there is no response I'm feeling that there is no assistance with customer care to get assistance with cell we have to launch the complain before we can get assistance

Good day, I have been writing emails to cell c customer care to have assistance in one of my contract which I'm paying for a divice that I don't have but they keep on promising to call be back and assist no one has been comeback to me and is about two to three months now, second there is insurance that I'm paying for but there is no device that I have insured but I'm paying, I would like to have assistance on this issues cause is not nice to py for something I do not have

[protected]

My monthly payment for a data contract only is R92,00 as agreed with the agent that called me.
The first month I was charged R386,86 on the 26 June 2024.
First payment: R92
Admin cost: R135(according to your website)
Total: R 227
Overcharged by R159, 86

On the 26 July 2024 I was charged R199,00. This was again overcharged by R107,00.
I lodged a complaint (Case no.: [protected]) at the end of July and the dispute was resolved (6 August 2024) that my claim for the R92,00 monthly payment was correct.

The accounts department was going to correct the error but did not.
I was overcharged again and lodged another complaint (case no.: [protected]). This is still not resolved although my dispute has been resolved for the monthly payment of R92,00

Now I am receiving emails claiming that I am in arrears.

Please advise and resolve this case as soon as possible.

Regards,
Nicolette Forbes
Contact number: [protected]

Hello I recently got a call from nimble company, say I owe cell c contract which I dnt have, so my worrie is that how on earth do I have a contract yet I dnt qualify, contract was taken in 2020 25 august, paid until 2021feb, so that period until now they say contract is 855.70 I think it should be more with areas, but pls I need ur help to clear my name as I dnt have that contract with cell or any cell phone company please help

I had a contract with Cell C. When contract was in time to be ended I was in store to terminate it. With alot of excuses the changed it to a month-to-month contract. After a time I went in store to terminate it. They changed it to a 24 month contract without my concent.

After the time my debit order was triple the amount it used to be. they told me instore my contract was ended so I am paying normal price for data.

I asked them to terminate the contract, stop the number, cancel me from their system. They gave me a print out to ensure it was done. after a couple of months they still debit my account. I went to the bank and stop their debit order.

Some attourney contacted me regarding payments. they never provided me with bank details. They handed my documents back to Cell C. Cell C handed me to a new attourney. They can`t find my details. What am I to do

My IPhone 15 was stolen on the 9th of December 2023. after months of back and forth which included having to prove I had been paying insurance monthly we finally received a sms. on the 17th of May 2024

Good day, your Cell C Device Insurance, underwritten by Hollard, claim is approved and an excess fee will be payable before your Iphone 15 Blue 512gb Mtpg3hx/A is collected. Please see excess and banking details for your claim below: Bank: FNB A/C No.: [protected] Branch Code: 260950 A/C Type: Current Reference: WWAS131529 Amount: R6499.80 . Send proof of excess payment [protected]@deviceinsurance.co.za. Cell C JR WWAS, Auth FSP 1296

On request of how the excess has been calculated, 3 emails received no reply. Calling the call centre for clarity I was informed that the access is worked out on the unit that was stolen and was values at R32 499, in November when I received the phone, and the 20% is calculated from that value not the replacement value for the phone, Which is around 28K now. I can only advise to NEVER insure with Cell C device insurance.. Their actions feel criminal

Hi,

My debit order went through 28 March 2024, this happened before our salaries showed in our bank accounts. Both Debit orders were send back unpaid as we did not have money in our accounts,

This is unacceptable as my debit order date is 1st of every month - This should have been done for 2nd of April 2024 - like Vodacom always does.

This is causing a lot of extra effort to fix.

Also I was debited on 4th of April 2024 without prior notification of your intent - as there was not enough money in my account, the debit order bounced again!

We then paid with an EFT.

Today I got a call from your rep and she told me she will email me with her contact email so that I can forward POP to her. Never got her email - I have email [protected]@cellc.co.za with the POP and REF number

I was contacted by an gent of GetMore and was signed up. She filled in an incorrect email address and I never received the link. Further more I was told that I will have a trial period in February and pay the initiation fee end of February 2024 and will be changed for subscription in March 2024. The link to sign up was send and according to the SMS y email adress was typed as [protected]@gmail.com and not [protected]@gmail.com like I indicated. I could never use the trial period or the app due to the incorrect information. I contacted Getmore early in March and was told by Vishny that that will cancell and and they will listen to the call. I called a wee later and Feedback from Vishny was that the contract was valid. I requested the subscription to be cancelled, and was told to give one months notice. I received my bill now and the subscription is still charged. I phoned CellC who referred me to Getmore once again. I cannot run around in circles and being sent from pillar to post. Just cancel the subscription.