Cell C – Incorrect device replacement

On 2025/04/24 my samsung s23 ultra was collected for repairs, and it was sent back to me on 2025/05/23. After I have received my device, I noticed that it switches itself off and again I contacted cell c insure because it was within 7days so the sent a courier and it was collected for repairs again. On the 9th of june I received a call from their repairs telling me that my device will not be repaired however I will receive a new device, the say samsung s23 ultra and I agreed on that. On the 17th they sent samsung s24 fe and I contacted them and explained to them that I was never told that I will be given s24fe and I don't want it because it's cheaper than s23 ultra. I also told them from the onset that on the 21st of june I am going abroad, and I cannot travel without a phone but up to now they haven't resolved my query and they keep on transferring me from pillar to post. They are just advising me to cancel the contract and start from the stretch bear in mind I am left with 7 months to pay up my existing contract and they do not want to replace my s23 ultra with another device that worth the insurance value of r37000.00 instead they are offering me s24 fe or s24+ both these devices cost way low compared to my s23 ultra.