CB Telecommunications Cell C Given 128GB instead of 256GB memory Iphone

Cell C – Given 128GB instead of 256GB memory Iphone

Vanessa Moller of US

Feb 18, 2025 2:34 am EST

Verified customer

Resolved

Replied

Featured review

The consultant gave me the a128GB iphone instead of a 256GB Iphone after i told her wat i wanted numerous times. I am now sitting with a phone i cannot use because of what the consultant thought. The printer was not working so they could not print the contract for me. She did not tell me that they did not have a 256GB she just gave me the 128GB phone, which she opened in store. The store manager is not willing to assist. I now have to pay a 3year contract for a phone i cannot use. I am desperately looking for management of Cell C to assist. I have been a loyal customer for many years

Claimed loss: 3 years of paying a contract where i cannot use the phone

Desired outcome: For the phone to be swopped for a 256GB phone as i have not used the 128GB phone

Confidential Information Hidden: This section contains confidential information visible to verified Cell C representatives only. If you are affiliated with Cell C, please claim your business to access these details.

Cell C response

Feb 18, 2025 3:14 pm EST

Cell C customer support contacts

Phone numbers

135

147

Address

The Waterfall Campus, Cnr Maxwell Drive, Pretoria Main Road, Buccleuch, ZA

File a complaint Write a review

View all Cell C contacts

Dear Vanessa,

Thank you for bringing this matter to our attention. We apologize for any inconvenience you have experienced. To assist you further, we kindly request that you email us at sm@cellc.co.za with the following information:

The store where you took the contract from.

Your Cell C number.

A contact number we can reach you on.

We will liaise with the store to resolve this issue as quickly as possible.

Thank you for your patience and understanding.

Best regards,
Cell C | NZ

Resolved

This complaint has been resolved automatically due to user's inactivity.