Cell C
Reviews and Complaints

Hi, Siphokuhle. 01 May 2023, I called cell c to follow up about the payments of my contract as we agreed on paying on the 7th of each month, they just told me that other payments are allocated and other are not paid yet, mind you the contract activated by the 25th of March 2023, if I call them they keep on telling me that the investigation on my case is still pending, now im on bureau and that affect my credit score. Im being tortured here because im paying every single, proof of payments are there. Im very stress, hurt

I wish you to help me get out of blacklisted or bureau

I called on 01/03/2024 at about 08:20am to enquire about my month to month contract premium that will be debited from my account on a monthly basis. I spoke to an agent Mbiwi who did not give me a chance to speak as i was trying to obtain clarity as to whether the premium inclusive of the vat will be the same amount which will be debited monthly. Mbiwi continuously interrupted me stating that i must call back when my next debit goes off. She did not give me an opportunity to pose my question completely although i asked her numerously to give me an opportunity to speak.

I am a loyal client of cell c for many years and have not encountered this before with the agents previously.

Mbiwi needs to be taken to task for this as she is getting paid a salary and being in this industry ie customer services, she failed dismally.

Kindly revert to me on email [protected]@gmail.com

Thank you.

I have paid up my cell c account and its is still showing as a late payment for january on experian.

The agent dealing with me promised a call back regarding this as has not they have advised that the details would all be updated on the 5th March, I wanted this expedited, she also has not called me back her name is Duduzile, prior to this I spent hours on calls with various people back and fourth being transferred everyday atleast 4-7 times on one call.

I am disgusted with the service and I want this resolved, they owe me R200 now and I dont even want the R200 as I have advised the agent.

They are now making me out to be a liar and I want a copy of the calls sent to me as I will be taking this further.

I'd number [protected], I have a contract with cell C I try on several occasions to update my new banking details, I was behind with my account, because they did not update my banking details after the phone me in January 2024 and told me my account is outstanding I settle the outstanding amount still they didn't update my account they closed my account and I am not in arrears they even listed me on the credit profile please can you assist me in this regard

Good evening

It is with a great sadness that up until today I have not received my paid up letter which I've requested it from the 1 February 2024 and today is the 16 February 2024 and it seems like no one is willing to resolve this. All I'm left with is the Reference number [protected] but no one is willing to take up the responsibility and just send me the letter

My contract benefits have been changed at some stage without my knowledge, resulting in me being unable to make phone calls to "un-usual" numbers (as they state it). An "un-usual" number is a toll free number, international number, etc. Since my fixed term contract expired, they automatically carried me over to a month-to-month. I believe that's when they took away my airtime.

They also have a technical "glitch" which blocked me from making any calls, even to the "usual numbers".

Cell C also makes in nearly impossible to cancel a contract, even when the contract has expired. This is surely illegal!

I went to cell c at the Kolonnade to do a sim swop because my phone was stolen. It is a contract sim so they already have all my details on the system. They refused to help me without buying a unregistered sim from either Pep or Ackermans. Why can't I just buy a sim from them in store and do the sim swop. Please help me because I am at the point of burning that shop down.

Hiplz assist with my refund... From march 2023 to december 2023 for a product huawei nova 9se with a smart watch which was an incorrect item... Iv returned it without opening the ram package nor did I open the product packing... Cell c has been deducting an amount of r 689 every month on the 27th...

Iv been requesting for my refund from last year march until they only canceled the product december 2023 only on the 16th...

Cell c has been making experience with them a living hell... Iv sent endless proof of payment & my query...

I was giving 7days time frame... Its already 7months passed the time frame... With numerous cases logged only 1 active case...

Please just refund me my cash thats all im asking for...

My details are as follows : mandlenkosi ximbaid  ; 8812265779082contacts :[protected]

Next of kin :mother alice ximba083 5044 372

Plz see pop attached

I had the most disrespectful agent.

I was cut off and at the end of the call I requested a reference number to which she responded: “it will be sensed to you”

I am still waiting for this so called reference number because I wanted to voice my disappointment in the service I received.

I cannot get over the fact that an agent was allowed to act in this manner.

My call took place from: 16:26 on 6 November 2024 and lasted 18 mins.

I called back 3 times because my call was dropped the previous 2 times.

Cell C I’m truly disappointed and about customer service you can tell me nothing because I have been in retail for probably longer than the age of that agent I dealt with.

Do yourself a favour and please listen to the recording.

The number I called from was [protected].

I wanted to perform a SIM swop for [protected] which is on contract.

I dont care if you don’t act on this message but one thing I will tell you are: if you fail to appreciate feedback from your customers, I don’t see Cell C to be around for much long.

Believe me on the above Sir/Ma’am.

Since I've received my new number form Cell C I get constant calls from marketing companies. I dont easily give my number to anyone. I figured out that Cell C give number out without consent. I also have a wifi router with a number that I have never given to anyone. I went onto the wifi router's sms function and found hundreds of marketing sms's on that number. The only company that has ever seen this number is Cell C...

I was called by cell c to take out another contract. I chose a Huawei phone and band deal. After realising that Huawei is still a ****py phone with Play store I called them and was told I could return it with the SIM card and everything that was in the box. Which I did. Everything was received and I was told I could order a new device which I chose the 2 phone Samsung deal. I received a call from cell c and they confirmed my order and said it was approved. I waited for a week no delivery came. I called them and they then informed me that the A34 was discontinued. I waited a week and nobody called me to tell me this. I'm am now paying for a contract and device which I don't have. I am unable to get someone to call me back to get a replacement device. Despite having been told by a consultant I will receive a call from someone by close of business today. I have run out of options with cell c now and 8 will continue paying for a contract of which I have no phone or SIM card. Because I will have a negative listing for not paying. BUT I WILL COMPLAIN ON EVERY PLATFORM AND INFORM EVERY COMPLAINTS BOARD UNTIL THIS IS SORTED OUT.

Hi there,

My mother (Mrs PC de Wit, ID number [protected]) passed away 14 November 2023. I contacted Cell C to ask for the process to report and close her account whereby I was informed to email her death certificate and copy of her ID to [protected]@cellc.co.za, which I did on 22 November 2023. I have followed up by phone, where I was referred to a branch. I went to the branch and submitted all the documentation again and still to date the account is active and the debit order is collected every month. Can someone please assist in closing her contract [protected]) and refunding the debit orders that has been collected since her passing?

Kind Regards,

In October 2023 I kept on receiving sms's saying I had not paid - I did the payments and sent proof. I did miss my debit order but when paying via eft I put my account number as ref so that they could update my account - they did not.

Then suddenly they cut the service but they had not updated the payments

- the payments have still not been updated as of today 22/01/2024

In November las year over the phone it was suggested I do a reconnection fee - I paid this through their portal - again payment not updated - R1708.50 paid on the 25/11/2023

Then over the phone they told me they would never be reconnecting me because I don't pay

Then they handed me over to - SSD Shapiro Shaik Defries & Associates

Please could I be sent a detailed statement showing all my payments - I pay R700 so that it is totally clear on the statement what was a debit order and what I paid EFT - none of my R700's ever show

Thank you

Regards

Colleen Botha

[protected]

Account No CB0323 - H474

Tried to do a sim swap in your shop and online and I apparently am failing frequently called numbers. I have provided my RICA details to prove my identity but because i can remember my recharging habits or so called frequently called numbers I am failing the security questions.

What troubles me is that the service thus fas has been u have failed security question so thats it we cant sim swap.

My identity as per RICA i can prove and also show call logs from some people i have called, this i have provided to your East Rand mall branch but they say the number is not frequently called. The branch says it cannot even escalate my issue nor provide me with names of the agents that were trying to do the sim swap.

The call centre guys also could not log a complaint to escalate the case, got a name, Simele Mbhele and manager Senzo who was to call me but nothing has happened.( (honestly after the service experienced, i don't think they are real names) It boggles the mind how an organisation like CELLC cannot have its agents log issues so that customers can follow up based on case references.

When i signed up for my sim no-one said i had to keep a record of when i recharge and keep frequently called numbers as a record for when i damage my sim or lose it.

May you advise as to how i can proceed to get my sim swapped, since i have my RICA'ed details and have the documents to prove both ID and addresses

1st i was advised by the Contract Holder Mrs, A Heyns that i should change my Service provider from Vodacom which i have been with for 15+ years, so we went to Cell C Highveld mall and they assisted promptly with the number port and everything went well, after that we requested the cellphone number be integrated with Mrs. A Heyns contract since her husband passed and she no longer uses the benefits of the contract. after that we have been struggling to get my now Cell C number integrated with her husbands contract after about struggling 3 weeks mrs. A Heyns went to the Highveld Mall branch and they assisted in the process i they deleted my number from the network and gave me a new number, keep in mind when i did the number port from Vodacom to Cell C my only concern was loosing my number as i have had this number for 15+ odd years. Mrs. Heyns asked me to contact her and then we came to know that my number has changed. throughout this whole process never once was i called nor informed that my number is about to change or that they requested my ID number to gain access to my number or nothing yet the consultant managed to delete my number off the system and network and managed to get me a brand new number all without my consent. Then she ha the nerve in saying to Mrs. Heyns that, that happens sometimes, after i asked for my number no changing she did it any way. With this being said i am lodging a formal complaint of incompetency and the consultant not knowing or informing about the problems that might arise when doing certain actions. now i need to take my time in changing my number at my banks, at work, at my contracts i have with various big companies such as Mercedes-Benz South-Africa and vendor lists all because of a consultant and a company not knowing what they do. Who will be compensating for this time spent on someone else's actions.

So, I was contacted by your Agent sometime time in September/Octomer 2023 to advise I am due for an upgrade on my phone and data contracts. I advise I was not yet ready to upgrade my phone contract, said not a problem, i can upgrade the data contract in the meantime as they were running a special, offering more data at a lower rate - I agreed - this person than proceeded to cancel my debit order facility on the data contract, but did not advise me. I then started receiving "very rude " sms's saying my account is in arears and I will be handed over to Attorneys etc, I called and was told it was sytem generated, not to worry - I am on debit order, again the following month same story - then I was told yes you are now 2 months in arears and will be handed over - I paid via EFT and was assured the debit order was reinstated - low and behold the following month I have the same issue again and am told once again I will be blacklisted, my service suspended etc etc. I find this absolutely unacceptable! why am I being constantly penalised for your incompetence? to top it all off, I went in to your branch last week and was told I had to pay R305.00 upfront to avoid being suspended and I am unable to proceed with my upgrade as I am considered a bad debt. I take huge offence to this! I have never ever been in arears with an account in my life and I am completely flabergasted that I am being treated this way after being a client of Cell C for close to or over 20 years. No One is willing to assist and keeps telling me I would need to wait for 2 to 3 months for the upgrade as I am a bad debt... I would appreciate a response to my mail as I believe I deserve at least that much.

I am struggling to get a sim activated. The sim shows activated from your side, but it's not activated from my side. I bought a new sim to do a sim swop and I'm being put through to countless consultants without being assisted. Consultants are rude and incompetent and this is a new line. I have 6 contracts with cell c and this is the second new line I'm struggling with and I'm really not happy. [protected]

Hope you are well?

I have been experiencing difficulty, solving a problem with Cell C on above mentioned account.

On the 02.01.2021 I went to the Branch in Victoria road confirming the settlement amount on above mentioned account.

Then on the 12 of May 2022 I received a Outstanding Account Letter from Cell C demanding payment of R366.97 that was paid on the 7th of May 2022.

A guy with the name Rorey assisted and wrote on my Statement ( 01.12.2020) that the Settlement amount was R988.11. I made the payment at Pick & Pay in the amount of R1000.00 ( R12 / Credit).

Please see attached proof of supportive documents.

On the 1st of February 2022, I receive a Statement with total of R98.99? With the exact same Account number [protected].

Then after that I was handed over to CSS trailer made solutions (Thulisiwe Mhlambi).

I receive an email on the 7th of July 2023 from CSS tailor made solutions requesting payment of R557.95 . Amount of R600 was paid in R100 installment.

I went back to the Cell C branch in Victoria road to solve this problem and they couldn't assist. They requested I phone a Cosultant.

Can someone please assist urgently in this matter as I have been cooperating in all of your demands and no one can actually explain to me why I have been handed over. I have been making various phone calls and sending emails.

This incompnentancy is very frustrating.

Please straigten out this problem a.s.a.p.

Regards

I have made a payment which I was told in store by cell of the pro rata amount I did an EFT payment of R750 I have than email a statement including the pro rata amount which was incorrect I found into customer care to be told I need to go in store I went in store to find out why wasmt the payment allocated they said they have escalated and I should email cell c as well. I have done that to no further joy I than called again to an agent that assisted me and told me to email the proof of payment. And I will be contacted with in 24 hours which was not the case it's now been a month over and I called in again to see what has happened and I get the call hung up on my ear by one of their staff as they do not want to deal with the case I am extremely disappointed in this atrocious level of service

My contract was ending in October 2024, I contacted CellC notifying them that i terminating my contract account but i want to keep my number as a prepaid. On the 1st of November the usual contract package was send and i called asking about the package the consulted assured me that i wont be paying any amount my cancellation will be effective on the 10th of November. Month end i received a statement saying i owe Cell C R298, I then enquire because my contract was up to date when I terminated.

Now i have received email saying that my account was hand over to Collection department.