my meal
Before I went to work I went and got food for my husband and I. Instead of my western bacon sandwich I received a famous star I was already at work when I opened it and noticed but I was starving and ate it anyway. But please maybe remind the employees to check to make sure the right stuff is in the bags and I will double check before I leave. Other then that all is great. Thank you
advertised price
We went into store 8055 and ordered the guacamole beacon wrap that clearly has an ad behind the counter for 6.19. Well we order and are charged 7.89 the burger price that says low carb we ask why the price is wrong and are told they don't have a button on the register for the wrap and that is the price. The manager Jennifer was a snotty younger child. We...
a the service and treatment I received along with my sister and her friend the other night
I believe it was around 3 or 4 in the morning after being at the hospital all night do to my sister being raped on Nov. 21 2019. We had decided to pick up Carl's jr we had a car in front of us and one behind us. So we pulled up to order and this guy yelled WE ARE CLOSED for know reason at all. Was he being completely rude. Which I thought was strange because it said 24 hours. But, with his attituded we then processed to leave the drive thru. As that wasn't rude enough the car that had been in front of us had gotten food. So I was managing to overlook that as will. But after getting his food the front car processed to stay at the window blocking us in why they had a conversation holding us up and normally it wouldn't bother me but they didn't plan on moving there car out of the way so we can leave. So my friend got out of the car and approached the window. Upon arriving at the window the car in front of us pulled out almost running my friends foot over. At this point the man working the window had locked up the drive thru window a hid in the back of Carl's jr. I am shocked of this type of behavior and cant believe the type of people working drive thrus. This is the Carl's jr on Occidental rd santa rosa ca. I all so have some of this on video. I will add video asap
restrooms
Both the male and female bathrooms had no soap and the men's restroom was one of the dirtiest restroom I have ever seen. It was disgusting and I had ordered food before going to the restroom and could not eat after seeing the restroom because there was no way for employees to wash their hands with soap because there was NO soap. My wife and I love Carl'...
Read full complaintservice
It is 9.55pm Monday 14th October 2019, lights to Carls jnr is on, outside drivethru is turned on. i have just finished attending a movie nz festival evening with guests, and love those Carls Jnr burghers as well as a thick shake. It is raining and I drive into the drive thru. I put my order in, and repeatedly told that Carls jnr was closed. Not acceptable I...
Read full complaintbeyond burger
I'm confused why a plant based burger is as expensive or more expensive than a beef based burger.
When I heard about these beef replacements I assumed (I know) they would be less expensive than beef burgers. Then I went to a Carl's jr and checked the prices and was surprised and mad at what I saw. I left without purchasing anything and will probably not go back.
Please make prices more reasonable (lower) and you will then get my business.
Paul.
burger meal
Bait and switch. Large signage in front window of building says 4.99 charbroiled combos NEW guacamole. The picture on the signage look like guacamole burger. At the radio to order the clerk asks "would you like to try the new guacamole burger combo?" Yes. Medium or large? Regular sized. Ok. The price was almost $9. Its a different burger than offered on the store front. Total hustle and bait and illegal bait and switch.
employee calling my sons "utah white trash" over pointing out food handling concern
I've been through the normal contact channels but don't think I'm getting this complaint to where it needs to go. On Thursday September 19 my 2 sons and I visited the Carls Jr on 16 W 3300 South Salt Lake City at about 1015 in the evening. After paying for the food, we were given our drinks and asked to drive around to the front and wait for the food item...
Read full complaintcustomer service
We hosted a fundraiser at the location above on 9/18/19. The first complaint will be about the store manager approaching myself with my students raising his voice and being extremely rude. The next complaint will be that the store refused to accept digital copies of our flyer. Which is clearly stated on the email from marketing that they should be. Now all...
Read full complaintorder was incorrect, protein burger a mess, customer service horrible
Drive thru order placed waited over 20 min just to arrive at window then asked to wait in front of restuarant for order. When Manager brought out order I noticed my sons drink was missing she went back to bring it her facial expressions were not happy about having to go back. I opened bags to check food I was missing 1 order of zucchini and my burger was a...
Read full complaint#18 and #19
My two kids and I when last night. I ordered the boys the number # 18 double cheeseburger with chicken sandwich fries and a drink and I got the number# 19triple cheeseburger chicken sandwich and crisscut fries and a drink and maybe you got about 45 minutes after we ate we all got sick on the stomach diarrhea nausea vomiting and now we are all really sick...
30 box meals
I was very disapointed in your companys food. I work rifgt down the steet as na hotel manager which means we cant run off and eat, I sent off and ordered our employee meals and the fries were old and cold and our burgers looked like it seen better days yesterday. We usually go to burger king right across from yall but decided on ordering from your company...
Read full complaintcustomer service and manager
The lady manager that works there griselda is very rude and disrespectful. I had an issue with her recently because she gave me my chance wrong and started arguing and yelling at me and everyone else was also complaining about her. I put a complaint on their corporate office and said they will investigate the incident but I have not heard back from them...
Read full complaint1/3 pound guacamole bacon burger and zucchini chips
I made a late night stop for dinner and went through the drive through. When I got home and began eating my hamburger I noticed that the bacon was not fully cooked so I removed it from my burger then as I was eating my zucchini chips I found one which someone had taken a bite and put in my order. There is no question if it had a bite taken out of it as the bite was a perfect bite shape with a crisp deep fried crust on the outside and fresh zucchini showing where the bite was taken. I don't usually complain but if someone working in the restaurant did this as a joke then they need to be talked to and as far as the undercooked bacon, someone needs to slow down and prepare the food better before someone gets sick from undercooked pork. Thank you for checking into this issue.
Tony Freitas
[protected]
Tony.[protected]@efca.org
incorrect order
On September 7, 2019, my son took several family members to the carl's jr restaurant in cheney, washingon and paid for everyone's meals, almost $76.00! Yes, it was that much. We had all just finished moving my granddaughter to her apartment for college, we were all tired and very hungry.
Slow filling of order. When food/drink arrived, several errors were discovered. 3 times my son was back to the counter to correct the order and was polite. Large special fries ordered, small regular fries received. One order of regular fries, not received. Shake was ordered, it was not received. 2 double meat cheese burgers were ordered. Both burgers received were single burgers. An order of donuts ordered, but was not received! There were more errors but my son was mad and stopped going up to the counter. I told a waitperson about the errors. He said they were 'short staffed' suggested we go to the counter. Told him my son did...3 times. Waitperson walked off. I wanted to go to the counter, my son stopped me.
I told my son to fill out a survey, that was the only way to express non satisfaction.
I offered to do it and needed the receipt. He kept the receipt, said he would fill out a survey, but I do not think he will, so I am writing you.
Such a shame and these workers are wanting $15.00 per hour wage?
Thank you for allowing me to share my experience.
no update at this time, just posted review
service & product
I went to the drive through today around 6pm. with only 5 cars in front of me &:waited in line for almost 20 min. I watched business disappear as cars were backing out & driving through not taking orders. The person taking order was distracted while I was ordering cut me off first time & I waited to order again. Then put car in park & waited. When I got to...
Read full complainthorrible service!!!
I had not been to a carls jr for six years. because on that occasion i ordered a hawaiian burger, got home and wow no burger inside the bun! went back, the manager said you should expect these things while we are training people! are you kidding me! today after my six year absence, i decided to get lunch thru the drive up. i ordered a guacamole bacon cheese burger. got to my office and wow its chicken tenders! i go back...again! the lady doesn't apologize or nothing! i will never ever return to a carls jr anywhere!
I'm sure Carl Jr.'s would be devastated to have lost your quinquennenial patronage if they ever read this random whine blog.
my 1/2 pound six dollar burger
My order # 107252 My order total amount :12.80 8/21/2019 4:20:47PM When I get my order. The meat was cold and the bun almost warm And the cashier was sooo cold not even half smile on her face she and the other lady at the kitchen act like I bother them and they do me a favor Bathroom not clean enough I'm sorry to say You use to have the best hamburger...
Read full complaintdenial of valid credit card
Carl's has instituted a software screen that denies a second use of the same credit card to deter theft by employees who run duplicate charges and remove cash from the register. The problem is customers like me are denied service if a second item of the same price is desired during a visit. When this was reported to Carl's Jr. Customer Relations I was told...
Read full complaintfound used sanitation gloves disposed in my bag
I was craving a late night snack from my favorite burger restaurant and I ordered a western burger from the drive through window. When i arrived home i found a pair of used sanitizing gloves disposed in the bag!!! I am so disgusted and appalled by this!!! I am embarrassed and ashamed to even go back at all to address the situation. I hope you take action for this incident if not i will!
About Carl's Jr.
Most discussed complaints
lack of customer service/given wrong orderRecent comments about Carl's Jr. company
Single agnus famous cheeseburger
Joe's Crab Shack
91 reviews
Taco John's
157 reviews
Popeyes
1324 reviews
Boston Market
208 reviews
Subway®
4 reviews
Our Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.