Carl's Jr.’s earns a 1.3-star rating from 533 reviews, showing that the majority of fast food enthusiasts are dissatisfied with their meals.
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Wrong order - over charged - rude service - raw chicken!
Was given the wrong order with no receipt, in turn over charged, and when I called asking to resolve the issue the supervisor was rude. Other manager tried to help & said to come back for receipt & refund & overcharged items, but when I showed back up with food, no receipt & lies. I over paid, was lied to and had raw chicken! Almost $30 over pd!
Desired outcome: Difference in my order amd what I paid and employee training in customer service!
Very Poor Service. Horrible!
Took me 25 min to get my burger because workers were standing around talking to eachother & on cells instead of taking & fixing orders! The lead asked them several times to take my order & as well as the man behind me also. They ignored him standing there forever too & was told multiple times to take our orders. A young black boy came, clocked in & made my stuff. Idk how long it would've taken had he not showed up.
Desired outcome: Do something with those workers!
Manager & employees
This is the restaurant on Chinowith, in Visalia, Ca Manager Fatemah upon hear that the store was getting a new employee a black guy. Fatemah respond was "HE WONT BE HERE LONG" Lorie GM??? Tols Fatemah to get this employee trained for a Shift Leader. She did not. He was told this is a self training store. His pay never increased but he was leading a shift...
Read full review of Carl's Jr.Employee using my credit card
My complaint is 2 hours ago someone at Carl's Jr used my credit card the Carl's jr. On Panama is the only one I go to have not been out of my house today and my card is in my possession there will be an investigation on this matter so who ever use my card be aware you are going to be investigated thank you Angela
Omg thats terrible
Sourdough Star
We tried the new "Sourdough Star" hamburger. When we got it, it looked nothing like the commercial. It had no 1000 island, very little mayo, wilted lettuce and soggy bread, it was dry and flavorless. We were totally disappointed, as it was completely different than what we saw on TV
What a waste of money and calories.
Anne Hicks
[protected]@gmail.com
Desired outcome: Make your food as portrayed in your commercials
Employee
Was treated poorly by an employee of carls jr that is in your post falls location. Her name that I seen on her ID was Ashton. She was very unprofessional and rude. I don't know her and the way I was treated wasn't right. I'll never eat there again until I know there is more professional people that work there that are not like her. She isn't a good candidate for the carls jr company.
Read full review of Carl's Jr.Employee overt misconduct and manager dismissive actions.
I doordash so I was sent to this specific carls today 08/27 at 4pm - 415 pm. I was waiting for the order and as it was being made I went to use the restroom. I started going to the bathroom and immediately someone came and started messing with the door, they were trying to get in and as a human being I knew that so I pulled my pants up... When I stopped my...
Read full review of Carl's Jr. and 1 commentPerson who answered drive thru says all registers are down and cannot take orders at all
I'm pretty sure all registers were not down. It's an excuse because I can see that the workers are already cleaning inside and do not want to make any orders to sell. Also, driving past the drive thru window…I can see the smirk from the cashier as she tries to look a different way. They still had 1 hour before they closed…I wonder how long they've been...
Read full review of Carl's Jr. and 1 commentWon’t accept my coupons .
I always use coupons because your overpriced. I was once told that coupon s are always accepted even when expired. Today the employee working the register did not accommodate me to use my coupons.
Read full review of Carl's Jr.Double charged!
Hello. I went to a Carl's Jr. location on July 22nd around 3:30pm and I am realizing that I got charged twice. I do not have the receipt but I can show my bank statement. The total was $40.01. This is about the second time that this happens to me. The first charge was about $11 so I was not too worried about it. But this time I got charged 2 times for $40.01 both charges.
Desired outcome: Refund the second charge.
Product and service
164 the Vancouver WA is the worst Carl's junior ever. Inside is still closed and your not hiring. Wthell. They messed up my order for the last time. Customer service sucks. They can't even put Carl sauce in bag. They forgot. I will go elsewhere. They burgers look like crap. No love. Is it really hard to make a burger. Hell no it's not. I don't wanna hear your china virus complaints either. I had and have challenges at my job. You do them or your fired
Stinky Famous Chbgr
On 6-25-21, i visited a Carl's Jr #1100812, at 11:38 am . Purchased a Famous chbgr, once i got home to eat my burger, i noticed a real funky smell from the burger . Stunk so bad, i couldn't eat it . I called the store to speak to a Manager, and was told that no Manager was there . I stated my concerns about the burger and was not offered a remedy . I wasted $5.46 on a funky burger . It's not fair . I filed a complaint the same day, to this day, i've never got an email, expressing an apology or replacement of my money, or a better replacement burger . It appears to me that, you don't care about customer complaints .
Desired outcome: Refund my money or giving a fresher tasting chbgr
Grilled cheese breakfast sandwich, getting order wrong again
This isn't the first time I've had 0roblems with this store for the past 4 instances I have gotten my 9rder with something wrong with it I feel like they put the person who has the hardest time speaking and understanding English in the drive thru and I don't think that should be where they should be working then I'm the bad guy for getting frustrated when...
Read full review of Carl's Jr.product and service
My whole meal tasted like fish. Judging by the grizzle on the food I imagine they used very old oil. Apperantly capitalizing on inflationary standards, even though I spent $25 worth on food, I threw it away as it didn't even really resemble food. I feel ashamed that I ever went there. Really, Carl's Jr. is just a blight on the entire industry.
Desired outcome: money back
Steakhouse angus thickburger
Bacon is hard, not able to chew. Too much black pepper. Not enough veggie. It's not worthy of $6.70, after tax, $7.21. Please send me the coupon to replace this to: Eun Warner 166 Big Sur St. Corona, CA 92881
Read full review of Carl's Jr.Bought 2 super star hamburgers with cheese, they didn't put any cheese.
On 4/10/21, I went through the Carl's Jr. drive through located at 12358 Washington Blvd. Whittier, CA, 90606. that's store #1100175, Customer order #304662, for a total of $8.15 I paid for them. Subsequently, I spent about 45 minutes trying to get someone to answer the phone, neither the store # [protected], nor the District manager were available to...
Read full review of Carl's Jr.Food quality
Onion rings from old batch and broken Chicken strip were not fully cooked Tried to call the location phone disconnected
Read full review of Carl's Jr.Poor drive through service
Went through the drive through to order a Famous Star with Cheese and a zucchini, also had a coupon 03/25/21 16:07. when I arrived and placed my order I was the only one in the drive through. Two customers pulled up behind me after I placed my order and the cashier tells me that I needed to pull up. At this location, their is no safe place to pull up and...
Read full review of Carl's Jr.Ripped off yet again from carls jr!!!
On 2/11/2021 at approximately 1:25 pm I went into the restaurant & the manager Daniel took my order, rang me up, took my money & did not give me a receipt for my purchase. When I got home I found the chocolate cake and the zucchini I order & paid for were not given to me! I don't know why I even bother with your company/restaurant as there was only one other gentleman ordering so it was not busy! I called the restaurant and asked for Daniel & was told her was not in the restaurant and the person who answered the phone a female wouldn't give me her name so I left a message with her asking for Daniel to call me regarding this issue! I never received a call back from Daniel! I called again on 2/13/2021 at 5:40, 5:41, 5:41, 5:43, 5:44 & this time a female picked up the phone and talked to who ever & while I was saying hello she continued to hang up on me! The last time I called I screamed HELLO and she finally recognized a person was on the phone! This was Sandra and when I asked for Daniel she told me he was not in the restaurant and before I could ask to leave a message for him Sandra started to talk to another who ever instead of talking to me! I am sick at the level of incompetence you seem to hire! This was at 28022 Scott Road, Murritta, CA. [protected] at this point in time I am going to put this out in all & every social media site and name names and the address of this restaurant and boycott this location! Also, I'm asking for Carl's Jr as a company to be boycotted because I am over being ripped off by you! Your customer service is a joke stealing from a senior citizen! This number is a joke [protected] this just takes you in circles your prompts don't work guess it's because you don't want to speak to pissed off customer NED lyerly! Also, I'm going to file a complaint with the ca BBB!
My number is [protected] because you don't ask because you don't want to deal with your pissed off customers! My name because you don't ask is Antoinette!
No pictures unless you want me to pay more money to uber over and take pictures of your employees who steal from senior citizens I will!
Desired outcome: Pull your head out of your rear and hire people with a brain!!! I WANT MY MONEY BACK . . . OH WAIT ILL HAVE TO GO TO YOUR SITE TO MAKE A LIST OF MY ORDER BEING YOUR EMPLOYEES NEVER GIVE CUSTOMERS A RECEIPT!!!
Management
asked manager for a band aid for my wife he told me they have none now you tell me they have no first aid kit in the store i believe it is the law you must have one.
Also we ordered the Calif burger it is always good except this time the cheese was not even melted i believe that Door Dash is more important than walk in customers which is a real shame
Carl's Jr. Reviews 0
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Overview of Carl's Jr. complaint handling
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Carl's Jr. Contacts
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Carl's Jr. phone numbers+1 (877) 799-7827+1 (877) 799-7827Click up if you have successfully reached Carl's Jr. by calling +1 (877) 799-7827 phone number 2 2 users reported that they have successfully reached Carl's Jr. by calling +1 (877) 799-7827 phone number Click down if you have unsuccessfully reached Carl's Jr. by calling +1 (877) 799-7827 phone number 0 0 users reported that they have UNsuccessfully reached Carl's Jr. by calling +1 (877) 799-7827 phone number
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Carl's Jr. emailsmediarelations@ckr.com100%Confidence score: 100%Supportaccessibility@carlsjr.com77%Confidence score: 77%
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Carl's Jr. address6700 Tower Circle, Suite 1000, Franklin, Tennessee, 37067, United States
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Carl's Jr. social media
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Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreAug 14, 2024
Most discussed Carl's Jr. complaints
lack of customer service/given wrong orderRecent comments about Carl's Jr. company
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