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Incorrect dinner on take out order.
I had an order for dine in and an order for takeout. Take out order was incorrect, I called but waiter there wanted me to come back to store on other side of town. So I told him I would not do that. I have been please with Captain's service but this is the second time this has happened. I think they should check the dinners better, in the future. I am a loyal customer of Captain D's.
Desired outcome: replacement coupon for senior 10 piece shrimp dinner.
My food order was wrong
I was in your Gastonia North Carolina store on yesterday December 23rd and I ordered a fish sandwich with extra lettuce and no tartar sauce when I got my food I had extra tartar sauce and no lettuce so I return the plate and was told just to keep the one that they had given me and they would make me another one so they made me another one and before leaving...
Read full review of Captain D'sMy food and the manager Roxanne
Me and my brother mom went to Captain D's on Sunday December 20, 2020 and we both did separate orders. And the lady was been very disrespectful hurrying us up on the speaker and when we got to the window she was being very nasty and after she took our money she slams e window and and say that it will b a few minutes and didn't give us our drinks b4 she...
Read full review of Captain D'sCustomer service
When placing my order Valencia had no patience and was not nice at all. When we got to window she was not any better. I asked for sauce and was told there was none. She never acknowledge us a customers and was not happy to be there. I suggest Valencia receive training on how to service the customer with a smile or other wise she should get out of the front of the restaurant.
Read full review of Captain D'sLobster sandwich
I was at the Jasper Alabama location today for lunch and the picture of the lobster sandwich looked really good even though I wanted fish I decided to try it. I started eating it and about half way through one of them it hit me that it was missing the lettuce and it looked nothing like the picture. It was just plain and I was very disappointed. I asked the...
Read full review of Captain D'sGeneral manager
This is my child 12th grade year and she is already failing two classes due to being word from 10am until 11pm at night on the week ends. week days when she do work she is scheduled from 5 until close, which is 10:30 or 11 pm. She gets off the school but at 4pm. she have homework throughout the week and the weekend. she has never missed a day. I was told by...
Read full review of Captain D'sA worker
So I went through drive thru today at 1:02 and kenya's ha was in drive thru her attitude was so bad so when we went to get our food she was not polite at all our total was 32.25 and we didn't get what we ordered we didn't notice it until we got home and looked at it my mom ordered a 3 piece catfish and she got fries and slaw but instead she got the regular...
Service
Service: I ordered food on wednesday night sept 25 2020 when I got home the order wasn't right. I called back to restaurant and spoke with stephanie she asked me to come back so she could get my order right. I went back a second time got home and it still wasn't right. I called her back she said to come back. I let her know I wouldn't be driving back up...
Read full review of Captain D'sService / attitude
Two nights ago, I went through the drive-thru at above-referenced Captain Ds around 7:00pm. I ordered a healthy meal of white fish/rice/baked pot/broccoli/soft drink & asked for no butter/margarine but Lemons/Vinegar packets/sour cream. As I drove around to the window (long wait), I repeated to the attendant the extra items that I wanted/needed. I took the...
Read full review of Captain D'sFood
Captain D's at 1219 E Broad Ave, North Carolina Check Number 659 September 14, 2020, 01:02 PM Ordered and received a Two-Piece Fish Dinner, with Cole Slaw and Unsalted French Fries. Window Clerk asked if I wanted Cocktail or Tartar Sauce. I acknowledged "Yes" and received 2, small, half full containers of Tartar Sauce. After arriving home and opening one...
Proper hand washing
While waiting for my order to be prepped in the drive they. At store#3643 order #0136 by david guest #255. The young lady who seemed to be a trainee, called for assistance from another coworker. The coworker was engaged in conversation with bleached blonde slender girl and her manager who was in a royal blue polo shirt, standing in the threshold of the...
Read full review of Captain D'sFood
I ordered a 10pc. Meal for my family and a 4pc. Meal for an elderly neighbor. I have never seen fish with nasty black specs on it ever from a restaurant. Do they ever change the grease. I tried removing some of it but could not. For over $24 for family meal and over $9 for 4pc. This is ridiculous. I would like a refund or vouchers for free meals at another store.
Dining room closed
This restaurant has been open for pick up but now I have to sit in the drive thru to pick up my Uber eats order for my customer. It is taking a long time and I will start declining these like I do for Popeyes Why all of a sudden do they lock the front door with NO signage on the door at all to tell you that you cannot enter?? I'm at the Columbus MS Alabama Street location
Read full review of Captain D'sManager is racially harassing my daughter
My daughter is being racially harassed at this location by a Manager, Kimberly Raymer. Ms. Raymer created a fake text message stating that my daughter quit her job and now my daughter who just graduate, just turned 18 and trying to work is not working anymore. When I called Ms. Raymer to question the text message she hung up in my face, and this is a...
Read full review of Captain D'sBilling
I called in a order to pickup food in smyrna, tn but the order went to antioch, tn location I paid for the order and I used the number on the order to cancel and the lady said they don't cancel orders The date was 05-11-2020, order no was 37538 the number to cancel was [protected] the lady was rude btw. The adress was 2705 murfreesboro rd antioch, tn...
Read full review of Captain D's
Replied
service
every time I come here it takes over 25 or more minutes to get my food. this time they said they could not find me and when I went up to ask about my food the lady said oh yeah we could not find u so my food was cold and I ordered at 6:40 and didn't get my food until 7:10 after it was just sitting where everyone germ was around. they didn't even care to try and fix it
The complaint has been investigated and resolved to the customer's satisfaction.
Replied
Service
While placing order your rushed & cut off asked to pull around. Once you pull around you cant place the rest of your order because they dont take orders at window .. once at the window your asked to pull down then you have to wait hours for them to bring out your food that is soggy & not hot.. this restaurant need some TLC & to teach the workers manners !!
Replied
Captain D's Rewards Program
It has been days since I started calling Captain D's telephone numbers. I have been unsuccessful in reaching a human being reference my problems with Captain D's Rewards Program. The only person I have reached has been the operator who transfers me to a voice mail. This morning I left a message for Gloria Reardon; no one will return my call. Is this the way Captain D's do business. I can be reached at [protected]; please call me.
The complaint has been investigated and resolved to the customer's satisfaction.
tartar sauce on giant fish sandwich
My husband and I are long time fans of giant fish sandwiches. Yesterday he came home brought 2 Giant fish sandwich meals we ate them delicious both noticed allot of tarter on both sandwiches . Later that evening we both became sick to our stomachs belching up tarter sauce before bedtime I was so sick I felt I'd vomit. We both firmly believe that tarter...
Read full review of Captain D's
Replied
5.99sampler meal
I went to your store in Hopkinsville, KY on Fort Campbell Blvd last night and the food was terrible. The freshest thing were the hush puppies. Everything else was so old and tough that I will never return to your restaurants again an I I will tell everyone I know how bad the food was. On the positive side the customer service was wonderful. Please reply.
The complaint has been investigated and resolved to the customer's satisfaction.
Overview of Captain D's complaint handling
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Captain D's contacts
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Captain D's phone numbers+1 (615) 391-5461+1 (615) 391-5461Click up if you have successfully reached Captain D's by calling +1 (615) 391-5461 phone number 0 0 users reported that they have successfully reached Captain D's by calling +1 (615) 391-5461 phone number Click down if you have UNsuccessfully reached Captain D's by calling +1 (615) 391-5461 phone number 0 0 users reported that they have UNsuccessfully reached Captain D's by calling +1 (615) 391-5461 phone number
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Captain D's emailshumanresources@captainds.com100%Confidence score: 100%Supporttracy_paul@captainds.com99%Confidence score: 99%communicationrebecca_day@captainds.com99%Confidence score: 99%realestatecalls@captainds.com96%Confidence score: 96%mediainquiries@captainds.com96%Confidence score: 96%communicationwebmaster@captainds.com96%Confidence score: 96%itfaq@captainds.com95%Confidence score: 95%
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Captain D's address624 Grassmere Park Drive, Suite 30, Nashville, Georgia, 37211, United States
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