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Burger King

www.bk.com

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1.2 27 Reviews 4600 Complaints
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Burger King Complaints Page 24 of 230

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K
7:57 pm EDT
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Burger King Selling burger without all the ingredients

Twice I have gotten a whopper burger without tomatoes and it was loaded with pickles. One other time it had no lettuce. This at the fast foods in Waterville New Brunswick. My question is are they trying to save money on tomatoes . We have many stores that sell tomatoes. Not like they are very busy. Poor management or very good at showing dollar profits.. very unhappy customers if this is done all evening long.

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R
2:17 pm EDT
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Burger King Food quality, stupid employees

I will NEVER come back! You are going to lose business because this restaurant is always screwing up! I went through the drive-thru, and my order total was $14.48. I gave the male working $20.48, and he gave me $15 in change (which apparently I should have just left with due to EVERYTHING that went wrong!)! I prefer people to be honest with me, and I expect the same from others, but how can you possibly mess up like that, when clearly the register tells you how much to give back?! Clearly, I should have received $6 back, but instead, your employee hands me back a $5...I said, "No, my order was...I gave you...I clearly should have received $6 back!" He seemed rather upset at the fact that I was requesting the CORRECT amount of money back?! WHY?! HE was the screwup! Now, because of this, I refuse to give this particular location any more business! The last time I was there, and the same two employees were working together, there was a lot of feedback through the drive thru order box, and then they screwed up the order! Prior to that, this kid was a screwup many times, I just didn't feel the need to complain because they were things that could be fixed easily! But NOW?! I am done with your restaurant! When we got our food, we pulled around the side (my daughter and I), into the parking lot. The minute I saw the food, it didn't look anywhere near done! I bit into the sandwich, and it was ice cold! My daughter's sandwich was the same! My daughter took the bag in, and told them to make it fresh. There was absolutely no communication between the staff with the same person who had screwed up the money at the drive thru! Not one employee in there was wearing a name tag! They were NOT backed up, and it seemed like we weren't the only ones having issues! What has this world come to where you can't keep your restaurant in full working order, and your employees lack SIMPLE math skills?! We have noticed for some time now, that when we have gone through there and these same two males are working, one thing or another gets screwed up! Are they high, or just incompetent employees?! No matter the being incompetent...that's what the register does...THINKS FOR THEM! All they have to do is dispense the RIGHT change, and make sure the food passed out to your loyal customers is at the very least, warm!

Desired outcome: I almost requested a full refund...The outcome? I would say, the ability to replace our food altogether, but even THAT can't be trusted anymore, so I'd prefer a full refund!

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B
3:48 pm EDT

Burger King Coupons not being honored

They send coupons every Month to our area, yet we are continually being told at the restaurants that they don't honor the coupons or the meal deal is $1-$2 more. These coupons are not expired and come in our mailbox. We would like to find restaurants that take your coupons, but I believe you send these out to get people in and when they are told the coupon is not honored they just buy something else. Well I will tell you we have just walked out and do patronize your establishments.

Desired outcome: Would like to know which Burger Kings accept the coupons you send to our area regularly

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C
9:21 am EDT
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On Sunday September 4, 2022 @4:45pm I visited Burger King #8732. When I placed my order I was told that I can only make a purchase with cash and that was fine. When I paid for my order, there was an older lady with glasses at the window who took my money to pay. My change was 8 cents. The lady took a good while returning back to the window after receiving...

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S
7:10 pm EDT

Burger King Bk App.

Went to Burger King in Tamaqua. Pennsylvania Today.. Was using my iPhone with the BK App. Monday, Sept. 5, 2022. I gave the girl at the register the code from my phone. The register rang up the order $8 over the app. Price of $10. They would not accept the offer on my phone and expected me to pay full price. Left there totally frustrated. Talked to the owner on the phone and he said there was nothing he could do about it.

Desired outcome: Should have gotten the discount that appeared on my phone and not had to leave there with nothing to eat.

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R
6:13 pm EDT
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I went to your location on black river boulevard in Rome Ny, I was greeted as rudely as ever, I have worked for Carrols and I managed a BK On the thruway. She was so rude. I tried to call, and they said the girl working the drive through accused me of calling them a name to make themselves look better, that’s a move I would make at 16 as well.. I’ve worked...

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M
10:02 am EDT

Burger King ultimate breakfast platter

Hello my name is Melissa Brown. I stopped at the burger king 2104 North Gallatin Pike Madison TN 37115 on the morning on 9/1/22. I ordered the ultimate breakfast platter and the 3 piece french toast stick. Well you can see from the picture I attached I did not get the platter I paid for and also did not get any syrup for the pancakes or the french toast. the location was not busy there was 1 vehicle other than myself in the drive through. the lady at the window even checked my order before she gave it to me.

Desired outcome: I would greatly like to be compensated for my purchase and the frustration .

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S
7:17 pm EDT
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Burger King Price not as stated on app

Burger King app showed a small whopper meal for $6.00, cashier typed in number shown on my phone, upon purchasing the amount was $6.60, after questioning the manager, I was told this is normal, and Burger King only shows you the $6 and not the total or $6.60 ? This seems to be a bait and switch, somewhat unhappy.

Burger King martinsville Virginia, church street.

Respectfully

Scott mindler

[protected]@live.com

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T
4:14 pm EDT

Burger King Service and how they take orders is horrible.

All throughout north-eastern Ohio, the service is absolutely intolerable. Now don't get me wrong, the food is sometimes good, it's just who makes them. Warren for example, absolutely horrible. Always getting orders wrong, trash food, nothing is good there, and it's all because these managers and bosses don't know who they're hiring. I know who they're hiring, they're hiring a bunch of no-life scums that need money. They don't care about your satisfaction; all they do is ruin another person's day and take their money and go home. If you're reading this and are in the north-eastern region of Ohio, do not get Burger King here, unless you want to shoot up a fast "food" restaurant.

Desired outcome: I just want them to upgrade on how they hire people. Don't just hire them out of nowhere, ask them what they do/have done. Find out more about them first and maybe you'll get better reviews.

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C
7:11 pm EDT

Burger King Rude services

Im complaining about the extremely RUDE! Counter girls I usually go on Sundays around 5pm and they are always RUDE but today was the last time I go there they were Extremely RUDE (1) I go in say hi and nothing (2) try to pay with cash and No change AGAIN (3) they won't talk to you But they will have a ongoing conversation among themselves and in their Haitian language and laughing which personality because might be about us customers (4) several times was told that they don't have change And all the times they are out of condiments this place needs a new crew seriously! At lease at that time. At location 3796 s Congress ave FL 33461

Desired outcome: Reprimanded

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R
4:55 pm EDT
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Burger King Drive thru

I understand we are still recovering from covid.But hire employees that can read and understand a monitor in which the order is being processed. All of the beef patty sandwiches are prepared the same way no matter how you order it. I asked for a drink holder for my 3 large drinks and got a attitude Pay your staff more so that they care about their job instead of it being just income to pay for their addictions. it is upper management that is responsible for the outcome of all orders. I ordered a milk shake and I watched the manager beg the employee to make one for our order. Corp. management needs to get off of their office chairs and visit the locations more and observe whats paying them to set on their [censored] !

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B
2:23 pm EDT

Burger King Product

I would like to make a complaint about the store #3106 in Eureka Mo. 63025

this store is terrible i have been there 2 times since new management and the whopper i had the first time was so soaked in grease the bed was actually soggy this time , the fries were not even cooked still tasted frozen and the hamburger was so sloppy and soaked with mayo. this used to be my favorite fast food in the area but after paying $12.00 for a lunch that was so disappointing i could not even eat it. Please change management or plan to close this store . The company i work for has over 100 employees and none of us will go back to this Burger king . We have all had a very bad experience with this store .

Desired outcome: needs new management

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S
2:11 am EDT

Burger King Food not received as asked

I went to burger king on Monday the 22nd, I ordered a snack box using my discount code and tried to get a slushie, to which they said they didn't have any. Then I asked for mozzarella sticks, to which they said they didn't have any of those either.

At the end, they didn't take my discount code from the app and I had to pay for all of the items seperate, making my total way more than $5.

Desired outcome: Compensation

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A
1:10 am EDT
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We ate chicken sandwich and chicken fried at 2401 South New Road.Waco. This is food purchased around 11-43AM on August 22nd 2022. This is the only food I had in all day. Since this afternoon am having vomiting and nausea. The food also didn’t taste fresh but didn’t realize and eat. Since then am not feeling well and vomiting…committed more than...

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K
5:36 pm EDT

Burger King Employees Marijuana intoxication located on Highway 17 & I-95 HARDEEVILLE SC, 29927

At Approximately 11:39am on 8-21-22 My wife and I were driving through Hardeeville Sc Burger King to pick up some lunch. As we drove into the parking lot we observed 3 BK employees standing outside by the entrance door smoking Marijuana and sitting on the ground laughing our windows were down so it smelled real bad. As we approached the drive through window there were printed out notes on the board that stated (pull up to the second window to place order). We proceeded to the second window and put the truck in park and did not see anyone inside at that time but lights were on. We waited 7 Minutes and then saw a BK employee walk in front of our truck so we asker her if the restaurant was open, she looked around and said (at this time they are not taking orders then blew smoke out and laughed). My wife and I just looked at each other and were a bit confused, but not surprised since we saw what the employees were doing outside instead of working.

This is very concerning for this community as I am a business owner and also have eaten at this restaurant before and have not had this problem. I do hope you take this complaint serious as I have voiced my concern to the Mayor.

Desired outcome: Corporate investigation, background and Drug test. However if this is something that is being allowed I would like a simple response so that I can make sure I influence others not to go there.

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B
11:09 am EDT
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I used the drive through at the Burger King 3473. I ordered the 2 for $6.00 mix or match. My bill was $6.54. I gave the guy in the window $10.54. He handed me my order and gave be back .54. Not really paying attention as I was getting my dog to move so I could put the bag down; I drove away since there was another customer behind me. This was Aug. 21, 2022...

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D
10:53 pm EDT

Burger King Spicy chicken inferior to day before

Quality for spicy chicken was extremely dissatisfying compared to one day ago. Manager for store 5151 said product today was much inferior to day before and I will not go back for the same produce. I will not suggest this new product to any one. Shame on you! I will go elsewhere your lost a good customer. Sorry ticket [protected]-021150 date 08/21/2022 time 9:50 pm westerly ri

Desired outcome: SHAME ON YOU FOR INCREASING PRICE FROM $6.90 TO $8.31 I WILL NOT GO BACK OR ENDORESE YOUR PRODUCT.

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Update by Donald J Liberatore
Aug 21, 2022 10:58 pm EDT

compared to the day before spicy chicken was absolutely INFERIOR to this purchase. transaction [protected]-021150

You lost a customer and i will NOT suggest a positive opinion to ANYONE.

You 'HAD A GOOD PRODUCT' i repeat; HAD.

NO LONGER

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B
2:59 pm EDT

Burger King Missing Survey Code

I wanted to redeem my receipt for a free Whopper. However, the online form requests a survey code but there is none on my receipt. Where is it? Thanks! The date of my order is 8/19/2022; BK #6871 at 12:51 pm. When I tried to get a code for a free whopper, etc. the survey form asked for the survey code. There is none on the bottom of my receipt. Where is it?

Desired outcome: Please send code to me at [protected]@verizon.net

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C
4:30 pm EDT
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This review was chosen algorithmically as the most valued customer feedback.

On Monday, August 15 around 9 pm I went to the drive thru in uintah, Utah. From the moment I started my order the lady taking it was rude! I had a coupon which she was obviously not happy I was using. After I ordered the family bundle coupon she said “ Is that it?” Also pretty rudely. I said no, I also need a 10 piece chicken nugget. She informed me you...

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T
3:14 pm EDT

Burger King Poor service and never allows me to have a receipt

This is the store in Patterson, California and across the street from McDonalds. In my last four visits I was given a receipt only once. This store only serves ast the drive in window. What occurs is the food is handed to me and the employee quickly closes the window and leaves that location. I also was told that they no longer honor a senior discount.

I usually go to this Burger King four or five times a week. Now: NO MORE

Desired outcome: Try to obtain a new owner for this outlet

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About Burger King

Burger King is a global fast-food chain known for its flame-grilled burgers, primarily the Whopper. They offer a variety of menu items including burgers, fries, chicken sandwiches, salads, and breakfast options. Drive-thru, dine-in, and takeout services are available, with select locations offering delivery.
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Burger King Category
Burger King is ranked 58 among 59 companies in the Fast Food Chains category