Customer service and language barriers
Hi,
I’m complaining about the BurgerKing here on May 13th 2023 in Puerto Rico off Calle Jose M Tartak 6000 PR-37 Carolina. This is not the 24hr location. First their closing hours of operation wasn’t until 11pm and their doors were locked at 8pm. One of the servers told us to walk around to the order menu board and place our order (drive-thru). They employee knew we were not driving a car and also had another couple behind us doing the same thing. We were standing in the drive thru for over twenty minutes. We finally walked up to the takeout window and was told we couldn’t order food because we were not in a car. The person who told us to walk around said the manager told him not to take our order since we didn’t have a car. My wife asked to speak to a manager and she would not talk to us. One of them called my wife a [censored] and shut the take out window in her face. They completely ignored us and continued speaking profanity in Spanish. They would not give us their names. They all should face disciplinary actions treating customers like that. And this was our first night here in Puerto Rico. Very disappointing.
Desired outcome: Your employees should speak English and Spanish at these locations
Employee
Went to Burger King last night (5/15/23) -208 St Nazaire Rd, Broussard, Louisiana Placed order in the drive - through. Paid at the window, and of course was asked to “pull up and we will bring it out to you”. (related to the time it takes at the window, of course). The girl who walked out to bring the food asked for a tip😳. My son in law driving handed her...
Read full review of Burger KingHours of operation
I visited the location on Donald Lee Hollowell Pkwy around 8am. There were customers inside and out. However the manager locked the doors told me to go through Drive thru so I did. She then got on the speaker and said sorry she's not taking anymore orders because they don't have any food. This is by far the craziest thing ever. Your employees came outside...
Read full review of Burger KingMissing items from order
Went to BK at the services last week.
I bought 2 meals, brought them home to find there was a burger missing from my order. Sadly short on time so we were unable to go back to the restaurant. The meal with the missing burger (Californian BBQ king) cost £11!
Have contacted BK on numerous occasions via all contact methods and haven't heard a single thing back.
Want a refund (not a voucher) as they have stolen money from me.
Desired outcome: Refund
Service
Twice I visited the Burger King in Bellevue, Florida and the service was absolutely lousy. The manager was serving customers in a stained, dirty shirt. Plus I had to wait 20 minutes for my order to be ready. That was after I was asked what was I was waiting for. The second visit, I was never attended to after waiting in front of the register for...
Read full review of Burger KingEntire restaurant needs to close.
You need to close down the one on 5901100th street S.W. in Lakewood Washington state, whoever the franchise owner is gives zero squats about his stores. There are only 2-3 employee's working at any given time. The reader sign out front says the lobby is open but yet the doors are always locked. They no longer take app orders or delivery orders and the only...
Read full review of Burger KingCustomer service
I went to the Burger King in Preston Idaho. I went to the drive thru. I ordered for a friend then ordered a whopper for myself. I told them I had a survey coupon for the whopper. She said, I need the code. I explained that the writing was so small that I couldn’t see it. Then a guy got on the speaker and said the same thing. I said the window is five feet...
Read full review of Burger KingThe delivery and Belleville Ontario Canada store
Items not placed in the order and never received. Food is delivered in the car trunk of the delivery driver after they drop the bag and split it wide open the exposed food is sitting in the trunk with the bag remnant soaked in coffee. They take the empty coffee cup and throw it on to the front lawn of the customers residence or in their front flower garden. Restaurant the staff laughs when you tell them about it. You have it rigged so that when you order on the website refunds are not an option so if your grill is not working well you either take another item or lose the money you paid.
Desired outcome: Get rid of Door Dash, they are incompetent and educate your staff about customer service and how to do their job. Immediate replacement of missing or unfit food or refund given.
Whopper Meal
My husband ordered the coupon Whopper meal special and requested no lettuce on my sandwich and onion rings instead of fries and extra mayo and salt. I got a whopper with lettuce, no extra mayo, no salt but I got fries! The only reason I chose Burger King was the onion rings. I DETEST fries! I cannot eat lettuce because of a medical condition. After I removed my lettuce, I had a dry sandwich and fries that I had to throw away. My husband, who usually loves fries, threw his away because they were horrible. When you spend about $15.00 for burger combo meals, you expect to be able to eat them. I called the Burger King for about 20 minutes repeatedly and got no answer. Am I wrong, or shouldn't a business answer their phone? I demand restitution. Oh yeah, they did give me Zesty sauce...for the non-existent onion rings. I am attaching my receipt showing that they did have the onion rings on there.
Desired outcome: RESTITUTION!
Products and customer service
April 27 around 11:30 at the Burger King on Florida Ave in Hemet, CA Cashier was rude. When got home to eat my food I found my order was incorrect, I requested no tomato no onion. Halfway through my burger, I got sick and threw up! I checked the rest of the burger and could not even figure out what was on it. So two number ones cost me 27.00, one was bad...
Read full review of Burger KingItems missing from order
Extras I ordered for my burger were not included. This is the second time this has happened it has happened at this store (Welwyn Garden City) order no 16 on 27/04/2023 at 12:21. I was charged for the extras but they weren’t included. On a previous order I also requested tomatoes were removed as I sometimes have a reaction to them and this was not done, ruining that meal too.
Read full review of Burger KingCustomer service and the charge of a $16.83 meal. Items ordered: number one Whopper meal large and 8 cheese sticks.
Burger King complaint Location: Burger King restaurant 2377 located at 6038 Memorial Dr, Stone Mountain, GA 30083 Issue: Customer service and the charge of a $16.83 meal. Items ordered: number one Whopper meal large and 8 cheese sticks. Customer service was very rude/nasty/belligerent. A proportion of the meal was not provided, only the drink, and...
I never received my order!
I order my food through Burger King app at today, 04/24/2023 at approximately 4:26pm CST. I drive to the restaurant and waiting in the drive-thru line for 5 minutes before realizing no one was there! I drove to both drive-thru windows and no one came to assist. I drove to the front door and the front was locked! I want a refund immediately and a free meal as I was buying the food for someone else. I also filed a complaint using the online customer service system and I have received no response!
Desired outcome: I didn’t receive any food and my money is gone!
Diet coke / food
On hwwy 98 and fairfield whenever I go through drive through, im always asked to back up to reset drive thru clock, why? Also for two years now I cant get a diet coke from this place because they dont know how to mix carbonation and syrup for coke machine, please fix. Our burgers are made on stale bread. Not a good place to eat at all. Whoiis running the show at this store?
Read full review of Burger KingEmployees 2 girls that worked 4/14/2023.
I went thru the drive in late that night. When I got home I discovered they didnt give me the large fry. I hurried back to the restaurant and just as I walked up to the door the girl locked the door they were closing. She knew I was there I banged on the door. They looked at me and ignored me. I called on the phone. They would not answer. The drive in wa...
Read full review of Burger KingFeedback on advertising
This is in regard to Burger King's advertising, specifically, the You Rule ads. Please, for the love of God, take that horrible tune off the air. The guy trying to cram as many syllables as possible into a jingle that is sung so horrible out of tune that it literally makes your ears hurt. Every time I hear it I immediately change the channel or mute the TV. I was a musician for the majority of my life and hearing something sung so badly that it would have been immediately buzzed at a talent competition is an assault to anyone who knows the proper key.
Desired outcome: Take that tune off the air.
The $6 double whopper meal they didn't even know they had
I ordered the double whopper jr, fries & chicken fries last night around 6:45 pm thru the drive thru. I got home started eating the burger & both patties were burnt. I threw it out because I was just going to eat the chicken fries & fries. The chicken fries were cold & the fries oily not good (I tried to get the sandwich out of the trash but it was nasty...
Read full review of Burger KingIncorrect order, bad service by management
BK #13310 ticket #82. Went with daughter bought 2 for $7 quarter pound king, add lettuce and no cheese, and a large onion rings. Got home and order had cheese and no lettuce. I called and spoke to a manager, Shawna. She told me to bring receipt next time and they'll fix it. I told her we threw away ticket on the way out the store and there was no ticket on...
Read full review of Burger KingBad experience
My name is Anna
Cell no - [protected]
Conplain -missing item and bad experience
I have sent my husband to buy 2 special burgers with fries ,unfortunately it was only 7 chips in the small packet holder ,we feel like burger king in Randfontein Tambotie mall is robbing hammering custumers...
and it is not the first time we experiencing this,especially on TAW, it was a 1 burger in the the paper bag other burger was missing i had to cut burger into half to feed my kids ,i suggest they must open a bag to confirm with the customer that the take away is packed correctly.
The staff there is toooooooo relaxed is like cuatomers are also working there we must stand up and sit down before you receive your food ,use wifi till you fall asleep
Desired outcome: training is indeed needed her Check the packaging before sending outI have paid the money for the food and use my petrol and time to support Buger king .Pls send my proper decent food to my place
My visit to Burger King store # 5029 Pineville , LA. 71360
I went to the above-listed Burger King on Sunday, April 16th, 2023. I had a HORRIBLE EXPERIENCE THERE! The only employee working the counter was NOT friendly. In fact, she had a very bad attitude. I asked for 4 Whopper Jr's, and she first told me that I could not buy that many. Then she told me that they were out of them! So I looked at the menu board and...
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