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Burger King
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Burger King complaints 4584

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L
2:59 pm EDT
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On hwwy 98 and fairfield whenever I go through drive through, im always asked to back up to reset drive thru clock, why? Also for two years now I cant get a diet coke from this place because they dont know how to mix carbonation and syrup for coke machine, please fix. Our burgers are made on stale bread. Not a good place to eat at all. Whoiis running the show at this store?

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V
10:07 am EDT
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I went thru the drive in late that night. When I got home I discovered they didnt give me the large fry. I hurried back to the restaurant and just as I walked up to the door the girl locked the door they were closing. She knew I was there I banged on the door. They looked at me and ignored me. I called on the phone. They would not answer. The drive in wa...

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K
1:50 am EDT
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Burger King Feedback on advertising

This is in regard to Burger King's advertising, specifically, the You Rule ads. Please, for the love of God, take that horrible tune off the air. The guy trying to cram as many syllables as possible into a jingle that is sung so horrible out of tune that it literally makes your ears hurt. Every time I hear it I immediately change the channel or mute the TV. I was a musician for the majority of my life and hearing something sung so badly that it would have been immediately buzzed at a talent competition is an assault to anyone who knows the proper key.

Desired outcome: Take that tune off the air.

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F
2:30 pm EDT
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I ordered the double whopper jr, fries & chicken fries last night around 6:45 pm thru the drive thru. I got home started eating the burger & both patties were burnt. I threw it out because I was just going to eat the chicken fries & fries. The chicken fries were cold & the fries oily not good (I tried to get the sandwich out of the trash but it was nasty...

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S
2:32 pm EDT
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BK #13310 ticket #82. Went with daughter bought 2 for $7 quarter pound king, add lettuce and no cheese, and a large onion rings. Got home and order had cheese and no lettuce. I called and spoke to a manager, Shawna. She told me to bring receipt next time and they'll fix it. I told her we threw away ticket on the way out the store and there was no ticket on...

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N
11:19 am EDT

Burger King Bad experience

My name is Anna

Cell no - [protected]

Conplain -missing item and bad experience

I have sent my husband to buy 2 special burgers with fries ,unfortunately it was only 7 chips in the small packet holder ,we feel like burger king in Randfontein Tambotie mall is robbing hammering custumers...

and it is not the first time we experiencing this,especially on TAW, it was a 1 burger in the the paper bag other burger was missing i had to cut burger into half to feed my kids ,i suggest they must open a bag to confirm with the customer that the take away is packed correctly.

The staff there is toooooooo relaxed is like cuatomers are also working there we must stand up and sit down before you receive your food ,use wifi till you fall asleep

Desired outcome: training is indeed needed her Check the packaging before sending outI have paid the money for the food and use my petrol and time to support Buger king .Pls send my proper decent food to my place

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R
2:59 am EDT
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This review was chosen algorithmically as the most valued customer feedback.

I went to the above-listed Burger King on Sunday, April 16th, 2023. I had a HORRIBLE EXPERIENCE THERE! The only employee working the counter was NOT friendly. In fact, she had a very bad attitude. I asked for 4 Whopper Jr's, and she first told me that I could not buy that many. Then she told me that they were out of them! So I looked at the menu board and...

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D
8:30 pm EDT
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I went to Burger King in Mar Mac NC, and the Assistance Manager Anna was yelling and she was very rude, when I told her that my sandwhich was made wrong she goes we did what you wanted and I told her no I said I did not want tomato cause I have a allergy. So she took it back and just picked the tomato off and brought me the same sandwich back I told her no...

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J
1:15 pm EDT
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Burger King General Service

My name is Jesse Stoner

I have been an avid consumer of Burger King sandwiches and fries for many years (I am 85 years old). I moved to the great state of Florida in Jan., 2011. There is only one Burger King Restaurant in Palm Coast, and I have bad, sad news to report to you. After so many years, I must rate the local Burger King restaurant as the worst one I have ever visited!

At this restaurant, I usually (seriously!) am told one of the following:

1. They are out of fries

2. They don’t have onion rings

3. They cannot make whoppers because they have no hamburger (!)

4. They have no coke

5. They have no large buns but can sell us Whopper Jrs.

On top of this, service is very bad.

Sorry to report this, I am:

Jesse Stoner

12 Russell dr.

Palm Coast, FL 32164

[protected]@yahoo.com

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D
12:55 pm EDT
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Burger King Chicken sandwich

I was at 4092 State Road 26 East in Lafayette, IN 47905 for lunch and ordered carry out. I ordered a PLAIN chicken sandwich with bacon and cheese but nothing else for my special needs brother. Transaction ID: [protected] 305633. I get home and find the chicken sandwich with lettuce and mayo on it so the sandwich was ruined. I normally would not complain, but it didn't work for my brother. Also paid extra for the cheese and bacon. As is most places, they were short of help. It was too far to drive back so reaching out to you to see if you can make this right. Thanks.

Denise Gillespie

2989 Jaydin Drive

Battle Ground, IN 47920

[protected]@gmail.com

[protected]

Desired outcome: refund or coupon for another sandwich. Paid $5.19 plus .60 for cheese, plus .80 for bacon and tax.

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S
9:59 pm EDT
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I was in the drive through at the bk in greenbelt, md today around 1:00 pm. I ordered 2 bk king sandwiches and a large fries after seeing the sandwiches were on the menu board for 2 for $10. When my order was rung up, the cashier rang it as 1 bk king and 1 bk king sandwich causing the sandwiches to be $4 more. I pointed it out to the cashier and she brushed...

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S
9:48 am EDT

Burger King Order not delivered not cancelled not refunded yet

Hi ordered on 17th April 2023 Indian time 5:32 pm, payment was done online UPI 381.88
Order number: #2001
Order not delivered called multiple times to store not responded raised complaint for not delivering the order simply raised ticket number, but no response from store after 20 multiple times store picked call I asked them to cancel they cut my phone not even properly replied for my phone fed with up follow with order. How my cancellation money get refunded to my account not only order very worst service from store team not they not even don't know how to response not educated company will lose reputation if this kind of service provide

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N
11:13 am EDT
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Burger King Treated unfairly by manager

Hi so I went over to the Merced Burger King I haven't been to Burger King in quite a while I was hungry I was willing to pay I had the money and Allison I did not know she was a manager or worked there at all I went there for no trouble at all I don't know Allison at all never have known her never will she has a video on her social media of the physical assault back in October she's done nothing but harassed and cyberbully me for about a good 6 months to a year she cries and complains I don't leave her alone but I do and she's the one that stalks and takes pictures of me when I'm walking minding my own business she claims I take pictures of her but I don't I always have my phone up high the only time I take a picture of her is when she's trying to get one of me first, Allison physically assaulted me in October last year and if I would have known it was her I promise you I would have not ordered but I had already ordered anyways Allison started drama on me was telling everyone I'm scared of her when I'm not and then I got on the phone with my mother and she started calling me horrible names she started big scene and I didn't do anything I told her to please back off and let me eat in peace and she got more verbal abusive I have a video of her and what she's done and said this is not right I was a customer and I got mistreated she called me a drug addict and all those awful things when I have never touched drugs in my whole entire life she's very rude and disrespectful and doesn't know when to stop and leave people alone

Desired outcome: I deeply believe Allison should get fired she's not a stable person she's not a safe person she shouldn't be working there with how she treats customers

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Z
7:04 pm EDT

Burger King Extremely rude employee with a severe attitude at the register

I was just at the Burger King at 1146 W 6th St. in Corona, Ca. I went to order my lunch at 2:30pm on Friday 4/14/23. The cashier said that she would be with me in a minute to take my order, 3 different times. After waiting over 5 minutes, she came up and said that she couldn't take any more orders. I looked at her and said "that's great as i threw my hands up and stated I'm out of here. she said some sarcastic comment with major attitude as i was walking away when i stated that she did not have to have such a bad attitude. she continued to give me attitude so i ask to see a manager, she said that her manager was not there but should be back in an hour sarcastically. i then asked her for the corporate phone number which she told me to go find somewhere on the outer window and she didn't care if I reported it or even come back. I have never been treated so rudely by a young person at a restraunt in my life, This person should not be in the position that she has if she can't treat customers with respect.

Regards,

T.Pedroza

Desired outcome: The cashier should be repremanded to her behavior and trained to treat customers with respect. If she can't do that, then maybe she should be terminate.

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L
4:33 pm EDT
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Burger King burger king false advertisement

I went to bk in Adel ga drive thru. they had advertised 2 for 6$ sandwiches. I order that and they said they can't do that because she didn't have the button on register to ring up 6$ so it wasn't available. I ordered something else. Went to the window and said that was false advertising. She responded she was only a worker so she couldn't do anything. I stated that the manager should remove it from the menu. she replied he has been told that before and there was nothing she could do the manager was busy. She stated again she's just a worker there again. I've been in the restaurant business for 20+ years and couldn't believe her response. It was order 510 check 40082. I didn't receive the correct receipt. the burger king in Adel GA needs to be improved and better customer service. I've been there several times and I have had sloppy, cold and sometimes inedible food.

Desired outcome: I would like cooperate people go there and get them up to par. I've always loved bk food. I really would like to see the quality improve there. the food is just not good and needs to be brought to bk quality.

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M
4:23 pm EDT
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on 4/13 at 2:45pm in Long Beach at Burger King 2 E Park Ave, Long Beach, NY 11561, I was ordering at the counter and after 10-15 miniutes, I noticed that my sandwhich was already made and everyone else was already being service. I politely in a low tone said 'excuse me - is that mine?'. She didn't answer, then bagged it, but put it so far away from me (over...

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N
11:10 am EDT

Burger King Patty melt / service

I pull to the order kiosk, there is a sign saying "speaker broken pull up to window to order". I pull up to the window and there are 3 people behind the counter talking to each other, they see me, and just keep on talking. Eventually a person walks over and say's "hey boss, what do you want".

I ordered one of your new patty melts . . .

I get home and there was a burger patty between 2 slices of bread, uncooked, untoasted, just sourdough bread. I took one bite and said "Nope".

It was a burger sandwich ! ! ! ! And the fries I ordered were cold and there were onion rings mixed in the batch ! !

How in the world does Burger King's main office allow this ?!?!?!?!?

Desired outcome: I want my money back. I love Burger KingBut we only have ONE in my town and it is run by a bunch of incompetent's that have absolutely no business being in the food industry . . .

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K
7:19 pm EDT

Burger King service and food

i went to burger king in alma ar at 518 pm and ordered a whooper meal with NO CHEESE med size well it had cheese on it. but first of all the manager and employee was sitting in lobby when i went in. no problem finely took my order told him twice no cheese and before i took order and again before i left store No cheese. well that didnt happen it had cheese. it was rung up to have cheese on it. he told me 2 times it didnt have cheese. the manger was in lobby and was yelling to someone in the back if he was ok. she got up and stormed into the back. you have lost a customer for life. it cost me 11.45 for a burger and drink and frys that were just warm and had onion ring in with them. like i said i know to you 11.45 isnt alot but to me its alot and i dont get to eat out offten so when i do i expect to have my order right and no one in management yelling though the lobby i know my small business wont hurt you much but i promise you this everyone i know will be hearing about this

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N
2:08 pm EDT
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Burger King service

on [protected] at 12:49 i walked in to store #11074 and the lady working the register did not ever greet me she just stood there and stared at me. so i ordered and i paid she never once spoke to me she gave me my change and she turned around and started bagging food and never washed her hands after touching money nor put any gloves on... she bag the order ahead of me and then mine and then the lady behind me and never once said thank you have a good day nothing she never even asked any of the 3 of us if it was to stay or go ... she is by far the rudest person i have ever seen in a BK and i have been in a lot of them all across the united states. The lobby was a mess as well. I was in shock going in there.

Desired outcome: I feel like BK should decide what they will do to make this up to me. like I said I have been to several BK around the states and never had a problem like this. I'd like BK to tell me what they'll do to keep me going to them.

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12:53 pm EDT
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Burger King whopper jr

Ate at BK in Dequincy, LA on 4/1/23. HAd whopper Jr with cheese & FF around 1 pm That night around 9 pm I got sick, vomiting & diarrhea. This continued all night so bad that I became weak & almost couldn't walk. I went to Urgent Care on Sunday 4/2 am. got Zofran & Promethezine - this stopped the nausea & vomiting, but diarrhea continued. In 3 days all I could keep down was yogurt, cheese & sprite. Finally went to ER Wednesday 4/5 & was transferred to Cabrini

in Alexandria where I was admitted - finally discharged home on Sunday 4/9. Was diagnosed with Salmonella infection. I have reported this to other places I ate from Thursday 3/30 through 4/1 since doctors said it could take a couple days to show syptoms.

I have my receipt but couldn't get it to upload

Desired outcome: Investigation into this to see if anyone else became ill.

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2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Burger King. Make it specific and clear, for example, "Incorrect Order at Burger King Downtown Location" or "Poor Customer Service at Burger King on Main Street".

4. Detailing the experience: Provide a detailed account of your experience with Burger King. Include key areas such as:

  • The specific location of the Burger King outlet.
  • Date and time of the incident.
  • A clear description of what happened.
  • Any particular staff members involved.
  • The condition of the food or facility, if relevant.
  • Any communication you had with Burger King representatives.
  • Steps you have taken to resolve the issue, including any correspondence with Burger King customer service.
  • The outcome of your complaint with the company, if applicable.
  • The personal impact of the issue, such as inconvenience, illness, financial loss, etc.

5. Attaching supporting documents: Attach any relevant documents or images that support your complaint, such as receipts, photos, or email correspondence. Be cautious not to include sensitive personal information like credit card numbers or personal identification numbers.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have suffered due to the issue. In the 'Desired Outcome' field, describe what you would consider a satisfactory resolution from Burger King, whether it be a refund, an apology, or any other corrective action.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired outcome.

8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, check your ComplaintsBoard.com account regularly for any responses or updates. Engage with any follow-ups and provide additional information if requested by either ComplaintsBoard.com or Burger King representatives.

Overview of Burger King complaint handling

Burger King reviews first appeared on Complaints Board on Aug 21, 2006. The latest review Your kiosk ordering and receipts was posted on Apr 12, 2024. The latest complaint 1+ month ,still no refund.the KING is DEBO was resolved on Jun 14, 2023. Burger King has an average consumer rating of 1 stars from 4601 reviews. Burger King has resolved 230 complaints.
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  1. Burger King contacts

  2. Burger King phone numbers
    +1 (866) 394-2493
    +1 (866) 394-2493
    Click up if you have successfully reached Burger King by calling +1 (866) 394-2493 phone number 4 4 users reported that they have successfully reached Burger King by calling +1 (866) 394-2493 phone number Click up if you have UNsuccessfully reached Burger King by calling +1 (866) 394-2493 phone number 18 18 users reported that they have UNsuccessfully reached Burger King by calling +1 (866) 394-2493 phone number
    United States
    +1 (844) 576-0546
    +1 (844) 576-0546
    Click up if you have successfully reached Burger King by calling +1 (844) 576-0546 phone number 4 4 users reported that they have successfully reached Burger King by calling +1 (844) 576-0546 phone number Click up if you have UNsuccessfully reached Burger King by calling +1 (844) 576-0546 phone number 2 2 users reported that they have UNsuccessfully reached Burger King by calling +1 (844) 576-0546 phone number
    33%
    Confidence score
    Canada
    +61 130 085 2326
    +61 130 085 2326
    Click up if you have successfully reached Burger King by calling +61 130 085 2326 phone number 7 7 users reported that they have successfully reached Burger King by calling +61 130 085 2326 phone number Click up if you have UNsuccessfully reached Burger King by calling +61 130 085 2326 phone number 14 14 users reported that they have UNsuccessfully reached Burger King by calling +61 130 085 2326 phone number
    Australia
    +64 800 425 464
    +64 800 425 464
    Click up if you have successfully reached Burger King by calling +64 800 425 464 phone number 5 5 users reported that they have successfully reached Burger King by calling +64 800 425 464 phone number Click up if you have UNsuccessfully reached Burger King by calling +64 800 425 464 phone number 13 13 users reported that they have UNsuccessfully reached Burger King by calling +64 800 425 464 phone number
    New Zealand
    +43 122 602 260
    +43 122 602 260
    Click up if you have successfully reached Burger King by calling +43 122 602 260 phone number 4 4 users reported that they have successfully reached Burger King by calling +43 122 602 260 phone number Click up if you have UNsuccessfully reached Burger King by calling +43 122 602 260 phone number 10 10 users reported that they have UNsuccessfully reached Burger King by calling +43 122 602 260 phone number
    Austria
    +90 850 222 5464
    +90 850 222 5464
    Click up if you have successfully reached Burger King by calling +90 850 222 5464 phone number 5 5 users reported that they have successfully reached Burger King by calling +90 850 222 5464 phone number Click up if you have UNsuccessfully reached Burger King by calling +90 850 222 5464 phone number 9 9 users reported that they have UNsuccessfully reached Burger King by calling +90 850 222 5464 phone number
    Turkey
    +86 212 422 6000
    +86 212 422 6000
    Click up if you have successfully reached Burger King by calling +86 212 422 6000 phone number 3 3 users reported that they have successfully reached Burger King by calling +86 212 422 6000 phone number Click up if you have UNsuccessfully reached Burger King by calling +86 212 422 6000 phone number 11 11 users reported that they have UNsuccessfully reached Burger King by calling +86 212 422 6000 phone number
    China
    +81 120 945 630
    +81 120 945 630
    Click up if you have successfully reached Burger King by calling +81 120 945 630 phone number 5 5 users reported that they have successfully reached Burger King by calling +81 120 945 630 phone number Click up if you have UNsuccessfully reached Burger King by calling +81 120 945 630 phone number 7 7 users reported that they have UNsuccessfully reached Burger King by calling +81 120 945 630 phone number
    Japan
    +82 80 228 163
    +82 80 228 163
    Click up if you have successfully reached Burger King by calling +82 80 228 163 phone number 9 9 users reported that they have successfully reached Burger King by calling +82 80 228 163 phone number Click up if you have UNsuccessfully reached Burger King by calling +82 80 228 163 phone number 13 13 users reported that they have UNsuccessfully reached Burger King by calling +82 80 228 163 phone number
    South Korea
    More phone numbers
  3. Burger King emails
  4. Burger King address
    5505 Blue Lagoon Drive, Miami, Texas, 33126-2029, United States
  5. Burger King social media
Burger King Category
Burger King is related to the Fast Food Chains category.

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