Burger King

So to go along with all the terrible things that has gone wrong in 2020, I was robbed by Burger King. After numerous calls to this companies customer service team (8 or more), my issue have still mot been satisfied. Dec 17 2020 my money was taken for services (food) never rendered. So, on the 19th I called and I was told my money she be returned in the next 3-7 business days. Now it is the 31st of January which is roughly 5 times the amount of days required to reverse a transaction. After to speaking to numerous customer service representatives and supervisors I have still not received the $35 I need. In the times of past c and lack of money, The King has seen it fit to further push my financial status into peril. This is evident by the way my situation has been handled. So now I am here to give a warning to anyone who loves Burger King the way I once did. BURGER KING DOES NOT CARE FOR ITS CUSTOMERS. I urge you to take heed to my warnings as I have been sent in a merrygoround of lies. I have been hung up on. I have been deceived. I have been robbed. I have been told stories of escalating my case, only to be lip serviced, with no happy ending...THE KING? THE ! Don’t be they’re next victim!

Consistently getting incomplete or no order at all and the customer service from BK is atrocious at best.

Regularly get incomplete orders and the only resolution offered is a partial refund. Which is absurd, every legitimate delivery service redelivers the missing items. That’s the problem Bk uses the crap Door Dash which like it’s compatriots Grub Hub and Uber Eats is an illegally operating predatory corporation that violates labor laws and robs both restaurants and customers using excessive fees on both as well as overcharging, but I degrees.

Last two times got only drinks and some of the sides. This last time was give someone else’s sides which wasn’t even part of the receipt on the bag for a third customer. Meaning 3 people got the wrong items this last time.

Only support is via email and it takes days if not weeks to get responses. This last time couldn’t even reach them via email because their app was malfunctioning. Had to call their 800 number to be told someone will eventually reach out to me via email. Person was very rude and argumentative too, as well as providing zero help at all. I’ve kept saying never again after each delivery debacle but this for real the end. Only pickup going forward, if that.

I was shocked at the lack of the ability to customize your order when ordering breakfast items via delivery. Also, I had ordered two coffees with one being regular and the other being decaf (significant other CANNOT have regular caffeinated coffe), I was further shocked I there was no option to add any creamer/sugar/splenda, just straight up black coffee (McD’s and Wendy’s offers this in their respective apps).

Received my order and to which the two coffees I ordered were not marked on the cups in any way, shape, or form. I know this is error on the employee preparing the order and not the app solely, but there should be a comment section at the very least to further state special instructions for food allergens or the like. So taking caution I tested each coffee to figure out the decaf and thought it was identified.

Nope!...Significant other ended drinking some of the regular caffeinated coffee and that didn’t go over so smooth with the heart rate but she is fine now thankfully. Unless these obvious oversights get resolved, I will skip the blatant hassle and potential danger of using this app until these issues are addressed entirely! I don’t understand, how are these very basic elements absent from your app and as a blatant oversight?!

App in of itself is serviceable. Unfortunately due to the TOTAL disconnect between doordash ( which they use for delivery ) and them, if your driver runs off with your food you are screwed. Happened to me - driver supposedly picked up the order, ran away with the food and then apparently canceled the pick-up. Another driver was assigned to pick up, and was told it had already been picked up. 2nd driver asked if he could “cancel” the pickup, I said that was OK and he proceeded to mark it as “delivered”. Basically, on the wrong day, the entire process is a mess.

BK provide zero guarantees for a pickup service that THEY chose to use ( they have not even responded to a refund request ). The store will claim they have no power to issue refunds, and the app has no live support.

Doordash is a joke as well. Their system should mandate that both the business and the driver have the capability to mark something as picked up. The moment those two do not match should be when their customer service ( if they have any) take action. If that was the case, it would have been flagged immediately the driver attempted to cancel because the restaurant would have already marked it as picked up. If they have this feature already, then it is clearly broken.

I don’t particularly care about the money. But this guarantees I won’t be using this app or door dash in the future.

On 6/8/23, my husband and I went in for a bite to eat and decided to dine-in. The store was not busy at all for being 5:45pm. Half of the dining area was sectioned off. There were maybe 4 or 5 patrons/workers on brk seated in the dining area. We ordered our food, got our drinks and sat down to wait for our order # to be called. (trans id: [protected]-030817)

When they called our number for pick-up, my burger was luke warm with a cold bun and my fries were warm. For not having Burger King in several years, this was a disappointment. I'll stay away for a few more years in the hopes of your franchise improving.

The guy Rob that was behind the counter totally ignored me when I went to the counter to be served. There was another guy that was at the side of the counter that was excepting orders and he ignored me too. They both lacked manners as they could have easily said one minute to me instead of ignoring me. When my partner came back from the toilets I told him about it and both guys heard me and they still choose to ignore the situation. My partner asked Rob if he could put each meal into a separate bags and all he said was oh. This is the second time now that I have been in your store and had poor customer service but this time I am putting in a complaint.

I went to Burger king on route 24 South in Massachussets,Today June 8th 2023,at Approximately 6pm. . I ordered Two Whoppers,a French fries,and A Whopper Meal,and was charged 41.00 Dollars,and The Order was Wrong. If This is all that had happened,I would not be contacting Your Buisiness. However,when I approached The Counter to rectify this situation,I was told I was wrong, which in and of itself it not an issue,but I was Told To "Chill [censored]". I was flabbergasted,and at that point demanded My Money back,which I did receive,and Then I left The Premises. My Partner is suggesting I contact A Lawyer,But I am Not The Litigious Type. However as I was Assaulted,I will probably never go back To Burger King again. This Experience was both Terrifying,and Demeaning to Me as A Person. I want Justice,but I also want to move on with My Life. I have not decided whether to let this Stand ,or to contact The Local Police,and News Media. That being said,I don't need To Burden My life with Anger,and unwanted attention,and Burger King does not need this Kind Of Attention either. I Hope to hear back from You,and receive some explanation,for This Verbal Assaut upon My Personhood,we are all one people. . This experience feels like A Nightmare,it is hard to accept it really happpened. I feel It is A Moral Imperative,That I am given closure .

Employee at the drive thru #522 @ 860 Elmhurst Ave., Des Plaines, IL. 60016 - was very rude to me after an order mishap with your value fries…she told me to go to McDonalds & threw my existing order at me…I cannot eat this food, for fear of getting sick-so I threw it all out! This employee should never work with customers & I will never set foot in this store again…This is the second time I had an issue with these workers at this location.