Burger King review: Items missing from order

Extras I ordered for my burger were not included. This is the second time this has happened it has happened at this store (Welwyn Garden City) order no 16 on 27/04/2023 at 12:21. I was charged for the extras but they weren’t included. On a previous order I also requested tomatoes were removed as I sometimes have a reaction to them and this was not done, ruining that meal too.