Burger King
reviews and complaints

To begin with, the only way to order was through the drive thru. I waited 4 minutes before my order was taken. It was another 30 minutes before I received my order. I could only see 2 employees and one was on his cell phone half the time. When I got home with my order it was not correct. I opted not to go back or call because it was very clear that they are very inept in their duties. The employees, managers and even the franchisee should all be retrained for such horrible service.

Hi I orders food throught the burkerking app it was disgusting I've taken photos my partner was really ill next day painful stomach I did not eat mine at all it was that bad I teyed complaining through my burger app around 20 emails nobody has got back to me I went over the burger king where I they made it was told to complain through burgerking app

Yesterday at local BK in Silver Springs, FL on State Road 40, the 3 girls working were as sloppy and unkempt as I have ever seen. They were bickering with 1 another and as a result my meal was very lukewarm and my shake was like chocolate milk and was to be a substitute because they were out of soft drinks BUT I was charged for it. My total was $10.46 AND I WANT MY MONEY BACK!

Hi,

I’m complaining about the BurgerKing here on May 13th 2023 in Puerto Rico off Calle Jose M Tartak 6000 PR-37 Carolina. This is not the 24hr location. First their closing hours of operation wasn’t until 11pm and their doors were locked at 8pm. One of the servers told us to walk around to the order menu board and place our order (drive-thru). They employee knew we were not driving a car and also had another couple behind us doing the same thing. We were standing in the drive thru for over twenty minutes. We finally walked up to the takeout window and was told we couldn’t order food because we were not in a car. The person who told us to walk around said the manager told him not to take our order since we didn’t have a car. My wife asked to speak to a manager and she would not talk to us. One of them called my wife a [censored] and shut the take out window in her face. They completely ignored us and continued speaking profanity in Spanish. They would not give us their names. They all should face disciplinary actions treating customers like that. And this was our first night here in Puerto Rico. Very disappointing.

Went to BK at the services last week.

I bought 2 meals, brought them home to find there was a burger missing from my order. Sadly short on time so we were unable to go back to the restaurant. The meal with the missing burger (Californian BBQ king) cost £11!

Have contacted BK on numerous occasions via all contact methods and haven't heard a single thing back.

Want a refund (not a voucher) as they have stolen money from me.

Items not placed in the order and never received. Food is delivered in the car trunk of the delivery driver after they drop the bag and split it wide open the exposed food is sitting in the trunk with the bag remnant soaked in coffee. They take the empty coffee cup and throw it on to the front lawn of the customers residence or in their front flower garden. Restaurant the staff laughs when you tell them about it. You have it rigged so that when you order on the website refunds are not an option so if your grill is not working well you either take another item or lose the money you paid.

My husband ordered the coupon Whopper meal special and requested no lettuce on my sandwich and onion rings instead of fries and extra mayo and salt. I got a whopper with lettuce, no extra mayo, no salt but I got fries! The only reason I chose Burger King was the onion rings. I DETEST fries! I cannot eat lettuce because of a medical condition. After I removed my lettuce, I had a dry sandwich and fries that I had to throw away. My husband, who usually loves fries, threw his away because they were horrible. When you spend about $15.00 for burger combo meals, you expect to be able to eat them. I called the Burger King for about 20 minutes repeatedly and got no answer. Am I wrong, or shouldn't a business answer their phone? I demand restitution. Oh yeah, they did give me Zesty sauce...for the non-existent onion rings. I am attaching my receipt showing that they did have the onion rings on there.

I order my food through Burger King app at today, 04/24/2023 at approximately 4:26pm CST. I drive to the restaurant and waiting in the drive-thru line for 5 minutes before realizing no one was there! I drove to both drive-thru windows and no one came to assist. I drove to the front door and the front was locked! I want a refund immediately and a free meal as I was buying the food for someone else. I also filed a complaint using the online customer service system and I have received no response!