BioLife Plasma Services
Reviews and Complaints

My daughter, a single Mom of 2, passed out after giving plasma to get some money for bills on Jan 14 while in the waiting room immediately after. She fell out of her chair and hit her head on the floor which resulted in a concussion. They called an ambulance to take her to the ER. They told her not to worry because since it happened in their office, the bill would be theirs to pay. Since then she has been in regularly called the office here & in the metrolplex to get someone to take care of the bills. As of today, May 23 not even district management has contacted her or attempted to pay the bills. She has now been turned into credit bureau and her credit is trashed. DO NOT GO to this place for anything unless you have the ability to pay for medical expenses. Their services may be as reliable as their word.

They cheat you! At first the $750 for first time donation that was promised to me wasn’t fully honored even when I asked the nurse hey since I came in middle of this promo will I still get fully compensated? She said yes that doesn’t matter! Well I wasn’t because their app so conveniently happened to not let me donate! Now two weeks ago I am donating and their machine goes nuts ! ( never in my life have I experienced anything like this at csl!) I get disconnected and told I’ll get paid just lost rbc no biggie first time this occurs. Ok! Come back donate again not an issue but this time a tech comes with viles I asked what for alll we need to measure your protein HMMMM ok! Donate no issue set my future appointment on their app to try to reschedule and see a message that I can’t donate need SPE/Peotein test ! Oh if I’m waiting on results sorry out of luck can’t donate until results are back! Skip this trash place over go to CSL I’ve donated with CSL for years zero issue ZERO!

I drive over 30 mins and used gas money to donate for the 1st time. I go through a finger prick and finger print, providing IDs, proof of address and do fourth, go through a computer assessment and a interview with a nurse. I had already been there 2 hours and after 2 hours and wasted gas. I was refused to donate because I said I don't like needles. Who enjoys needles? If that was the case then they should ask that question before scheduling a appointment.

center feels like a circus ,few of staff members not professional . my time is not valued , machine dings that is done and they leave you hooked up
And at times they attend patients that finished last first . Twice already i been pocked in both arms , nurse failed to insert the needle accurate the first time. Its been a week and arm still hurts and bruised in a very large area . Am Done ….

As a new donor there is a promotion for 725$ after 8 successful donations. I initially had no problem until donation 6&7 out of 8. There is highly incompetent tech (her name starts with a A and wears glasses and works in station yellow) she will ALWAYS give you a hematoma and push the needle through your veins. Due to her poor technique I was UNABLE to complete my last donation and had FORFEIT my 100$. None of which was my fault!

The McHenry location in Modesto, CA, is bigoted and unprofessional. 3 appointments attempting to become a donor, each a minimum of two hours and nothing to show for it. First appointment, a medication deferral needing my doctor's approval. Okay, that's fine. Second appointment, they had an "error in the system" and accidentally denied me donating that day for the exact same medication deferral. The entire time the head nurse kept referring to me as a "they" and "she" even though I'm clearly a man. Then third appointment I was told I was too dehydrated to donate even though I'd drank over 100oz of water that day. "More electrolytes" she said as she bustled me out the door. No follow up appointment. Nothing. Do not go here if you're visibly LGBT or have tattoos. There's nothing on their website about being unable to draw through tattoos, which is the dumbest thing I've ever heard. I've donated a ton through my tattoos. Obviously new tattoos are different, but mine are 10+ years old. I was also told by a BioLife employee in another state that there's no reason they should be asking personal and invasive questions about every surgery I've had in my entire life. It's just plasma. I have a request in for them to delete my data and I'm never going back.

I recently joined BioLife Plasma Services as a phlebotomist and have been impressed with the supportive atmosphere. The training was thorough, ensuring I felt confident in my role. Working here feels meaningful, knowing that what we do helps others. The hours can be long, but the team spirit and positive impact on patients' lives make it worthwhile. Management is approachable and genuinely cares about both staff and donors.

While donating I was asked by (then pressured) by one of the plasma center technicians, (Hayley) to use a arm for donation I expressed discomfort in using. The result was an additional, and unwanted puncture site that could have been avoided if the donors request relating to their own body took precedent over what made staff's job less taxing.

While it is understandable that alternate veins are needed at times to complete donations successfully, it is something entirely different to pressure a donor into doing so solely to avoid a minimal amount of effort.

By far the worst plasma donation spot ever. Not one but twice came here from Poinciana was refused due to their system issues. They lured me back with a return donor bonus. I scheduled my appointment on the app. Now the app will not allow you to schedule an appointment to donate when you are due for a physical and instead will have you scheduled a physical. Again this did not happen and instead was told to schedule a donation. I did everything correctly. When I arrive they tell me the system has issues and that i need to return another day. They refused me a phone number for corporate or the site supervisor. They said to call the main number which is funny because no one ever answers the phone there, ever. No accountability and no respect for the donors. Do not waste your time! Go to Biomat on Main St. They actually respect their donors.

I’ve been coming to Biolife and donating 6 months on and few off and then back on, they got new machines and new needles and have stated they have had many issues with them . All of a sudden 2 weeks ago , one time the machine kept stopping that I was on and they asked to adjust it so I said sure- they adjusted 4 times and it kept happening but said I donated enough they can use it and they don’t want to keep me on the machine too long so they took me off. It happened again 2 more times. I was told they’ve had many issues with the new machines and new needles that this has been happing a lot to people. So they did a vein check and stated that my right arm could not be used ever and ONLY my left could be used and I need to be a lead stick so I need to ask for a pink slip every time - that’s fine , I had no problem with it. So one of the girls that works there suggested last time “when you come in next, have them go in above the mark because I think they keep sticking you in the same place it may be scar tissue causing the machine to stop because you’ve never had an issue before and you have great return , so that may be what it is and we have a lot of new people here”. I said “sure no problem”. I came in for my appointment today and they flagged me in the computer- I waited 20 minutes for someone to come and talk to me and then she proceeded to tell me that I was deferred 30 days from donating because my last few donations were not 100% and its in their system that I REFUSED to let them use my right arm! The arm I was told ABSOLUTELY DO NOT USE and all that was supposed to be in their system along with me being a lead stick-NEITHER of which was documented in the system in my file , so this person proceeds to be so rude to me and accusing me of refusing to let them use my right arm to complete my past donations. I knew that 2 of the people who vein checked me last week , were working today and that I told her she needs to speak to them because they will remember - She said “ I will go see if your story matches with what they remember “- like I was so appalled the way I was being treated and accused of things that were not true by any shape or form! She was accusing me of lying! Then she came back and was like “ yes they remember what happened but since no one put it in the system it’s defaulting you to 30 days before you can donate again”. I work in healthcare and I try to give back which is why I donate and I am just blown away the way I was treated and the things I was accused of and then zero apology when she knew I was telling the truth - she could care less.

Funny how ZERO of the proper information was put in but the lie about me refusing to let them use my right arm was in there- how on earth does THAT happen?! This is the Mounds View location in MN.

Biolife should be embarrassed this goes on and I will be letting people know.

If I could give this place and the nurses that work here 0 stars I would. I had the absolute worse experience here and will I will not be donating plasma or blood anymore. I waited nearly FOUR hours to donate because a "nurse misplaced my new donor placard" which had my social security number on it. That is what I was told by the supervisor on duty (Saturday January 27, 2004). The nurse who took my new donor placard is named Kayla.

Once I was finally hooked up to the plasma machine I immediately began having reactions. Because it had been over 3 hours that I had been waiting, I'd had nothing to eat. I experienced weakness in my hand, heart palpitations, scratchy voice, itchiness and tingling in my mouth. When I told the technician what I was experiencing she told me this was normal, but I did not feel safe or comfortable in the care of these nurses. I have donated blood before, but this was my first time donating plasma, and the lack of attentiveness and blatant carelessness has completely turned me off from ever wanting to donate my blood or plasma anywhere, ever again. In my opinion what I experienced is absolutely NOT worth the compensation. I wish I could scrub this experience from my memory.

Not to mention the bathrooms were filthy with paper towels strewn all over the floor and no paper towels to dry your hands. There was also blood on the floor in one of the restrooms, and considering this is a health clinic where blood and plasma is being drawn, I don't even have to tell you how unsanitary that is. I did let Kayla, one of the nurses know, but in the 3 hours I waited to be seen, I didn't see one employee go into the restroom to clean it up.

These people are liars and do not care about the donor clients. They don’t put the needs of patients first. I was able to donate plasma and willing to be part of a team that’s working towards making life’s better and I truly respected that of this company but sad to say I was sadly mistaken this company is more concerned of themselves and being bullies versus patients needs of plasma I got permanently deffered because I told a staff I felt my rights was being taken away due to them forcing me to deal with a staff that clearly didn’t appeared to care to deal with me and I reframed from her assessing me. No issues occurred on my part but I was told I couldn’t come back because of me expressing to another staff the unfairness of it all. I was called after that and told to not return because of that. This is the only time BioLife responded. See picture below.

URGENT! LOCATION: 7555 Northwest Loop 410 #103, San Antonio, TX 78245

"DO NOT COME HERE! I thought I would make extra money for Christmas on my day off so came to this location. They do not change their gloves, even if you ask them kindly after they assist other donors. I asked a lady with a hijab to change her gloves before she attended to me. She yelled and said she was not going to. She took me off guard. I thought why is she yelling? I asked her kindly again asking to please change them, but she continued to refuse. I explained to her that my concern was that blood can transmit disease-like aids, and it is important to use clean gloves when working with blood and taking care of multiple donors. However, she became angry and yelled at me, refusing to help.

She then told me to go back to the end of the line. I was in disbelief and shocked at her behavior. She then said I'm not dealing with you! She called a young man and asked him to assist me instead. However, he didn't listen ignored my concerns, and sided with her. He said it was not in the policy to change them even if a donor asked, In the end, I left feeling very disappointed, frustrated, and concerned for other donors.

I want to warn other donors that this facility may not take the necessary precautions to ensure their safety. I will not be returning to this location and encourage others to consider their options carefully before donating here." Now that I'm here at home writing the review I believe she might have been discriminated against me because I'm a Christian. I was wearing a big cross on my cap and she was wearing a hijab. I will be praying for her.

The BioLife Plasma Center at Tucson Automall is located at 485 W Auto Mall Dr, Tucson, AZ 85705

Confidential Statement
My name is Jose Diaz, and I am a deaf individual (PDN A04753593). I am deeply concerned about the actions of a nurse named Jared, who has white hair, is relatively short and tall, and was working at booth #2 at Biolife Plasma Center. During my visit, I felt discriminated against due to my deafness. Jared demonstrated unprofessional behavior by improperly handling communication regarding my MSS deferral and donor questionnaire.
His actions suggested a lack of respect for individuals with disabilities, which is unacceptable in a professional healthcare setting. Workplace discrimination goes against ethical standards and policies, and such behavior should be addressed to ensure inclusivity and respect for all patients. I urge that appropriate action be taken, including follow-up with his supervisor, to prevent further incidents. If left unaddressed, this situation could lead to further consequences as discrimination against individuals with disabilities violates workplace standards.
Thank you for reviewing my concerns.

Wow just wow! First not fully compensated for my first time donation even when I asked the nurse hey I came in middle of promotion am I getting the full $? Yes, that doesn’t matter. Well that wasn’t true! Conveniently I couldn’t donate for days ! Missed out! Then no issues at all up until the manager decides to help out on the floor and stick me well the machine went crazy I wasn’t returned my rbc told ok you’ll get paid this is first time this has occurred no worries. Ok cool! Next time I go in the lady comes to me with vials for my blood I had to ask what for? Oh we need to check your protein hmmm ok! Not told anything else! Up until today the app didn’t allow me to modify my appointment and I had to drive up to speak to a manager because this place doesn’t ever bother to man their phone line! He tells me oh go see the nurse she tells me I failed SPE test I have low protein I call BS ! I workout and eat extremely well! Nurse proceeds to tell me I’m deferred and I have to retest and can’t donate for another 2 weeks I walked out ! I’m no longer bothering with this garbage place! I’ve been a frequent donor with CSL not once have I had any issues not once!

Today I was at BioLife donating and after extracting 335ml of plasma the machine stopped working due to a General Fault error “ when these machines were just maintenance I was told.

Since the machine failed after it just extracted a full container of blood that was not pumped back in my body they now say I cannot donate for 8 weeks. I want compensation for the 8 weeks of donations i will miss. I signed up to donate plasma not blood.

I gave a very accurate picture of my medical history and allergies. Today I noted that maybe I sneezed because someone had on perfume. I do not have a specific allergy to perfume but they disqualified me with no chance of showing them an allergy panel. This is very misleading since nowhere does anything say you are disqualified for being allergic to perfume. I was also treated like I was untruthful which was not the case. I was incredibly open and now I have lost my chance to participate in the program. This incident happened today at 2/19/25

I have been experiencing discrimination from two employees at my home center. The most recent experience was on 12/4/2024 during my donation. Employee made disparaging comments about my sexual orientation to other employees and donors at the time. I also believe I have been targeted for physical harm by volunteering me on their own to be used for new employees to train on. I have consistently been punctured by virtually every new employee without the courtesy of asking for my permission, making me feel as though I had no other option but hope I don't permanently get injured or worse.

I refered a coworker, was told I would receive $50 after he donated successfully. 1st donation - youll get the bonus after 2nd successfully donation.

2nd donation - it had to be 14 days apart

Why wouldnt they tell us that at first. I asked for corporate number nurse says "you have to look it uo on line... Ok and what your name she hung up!

Unprofessional, rude I would never patronize this place again! Scam

On 41924 I had an appointment at 10:40 in the morning with BioLife on East Bay drive in largo Florida I arrived at 9:45 a.m. and wait until my appropriate time. Your friend yes provided all of my information, was asked "have you eaten this morning"? I responded "yes, I ate a bowl of healthy cereal (Kellogg's)".

Was told at that point that I've only serial would not be enough. I stated I have been donating for three and a half years at a different center in a different location as I have moved from one city to another and was looking for a place later closer to home. The representative proceeded to tell me that they needed to be sure that I had the right protein and carbs intake before they can let me on the floor. I explained "I never knew carbs was measured in the screening". I then proceeded to tell her again I have been donating for three and a half years I've never had a problem with my protein or my iron the carbs were never mentioned at most three and a half years. She gave me an Ensure with 19 g of protein and a beef jerky steak with 7 to 10 grams of protein making it an additional 22 to 25 g of protein from that morning as I read the cereal box knowing I was going to donate and so the amount of both iron and protein have they tested me before I drink the ensure and the beef jerky mistake that I ate I would have passed with no problem but that took my protein over the 9.0. needless to say I was not very happy more like pissed. (Not to mention TWO phlebotomists did a vein check on me on the 19th my veins were fine.

They told me on 4/19 I could come back 4:20 in the morning I show up at 4:20 this morning on time for my appointment do everything they told me to do. Passed screening and physical, proceeded to the floor where they perform another vein check and denied me because I only had one good vein stating I needed 2.

I am 50 years old I have been donating at octapharma plasma in St Petersburg Florida for three and a half years they have been using the same vein ever since. Not once did they go searching around for multiple veins.

My point is why did two people tell me that it's okay the day before and then I turn around and arrange my day to come back the next morning like their staff told me to do to be told that I can't donate I have the same veins that I had at birth I can't throw another vein overnight so don't tell me to come back the next day that's retarded.

After my first 4 donations the companies payment schedule changed drastically. I did receive $100.00 each of the first donations. However after the fourth donation I was told I would only be given $40.00 on the next donation and $60.00 for the donation following that. I was expecting as a new donor that I would be compensated at least $1000.00 and up to 1200.00 for new donors. There were several coupons available through Biolife website that were available. My roommate also referred me to Biolife and I was told she would be receiving $100.00 for her referrals. I’m extremely disappointed and confused about the pay scale.

I was left bleeding out while nurses walked back and forth ignoring me. I asked to speak with supervisor and was told to wait. Supervisor NEVER came out. I have photos I wish to send to the Corporate office of my arm , in which now I have a small knot from the injection. I had to go home and change clothes there was so much blood on my clothes. Someone needs to contact me ASAP or I think I’ll just post the pics with the story.