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BioLife Plasma Services Customer Service Phone, Email, Contacts

BioLife Plasma Services
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2.1 6 Reviews 778 Complaints
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BioLife Plasma Services complaints 778

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3:17 pm EDT
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BioLife Plasma Services Get people that actually want to help people, help make it easier to get appointments

Horrible place, awful staff, nobody calls you back, I made appointment then when I got, there they said oh no, the app is different, so we can’t see you today, you have to have a physical, no I don’t i’m not new, so wouldn’t let me donate. So nobody knows anything, they tell you nothing on app is right. But yet they keep sending me emails saying to please come back and donate. Not worth it, this is the worst plasma place in omaha. Don’t waste your time. It’s too stressful, nothing about this is easy or helpful. They don’t care about people, they’re not happy working there. It’s horrendous

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5:21 pm EDT
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I was a new donor and began donating around April of 2023. On May 7th, I was in for a donation and passed out due to not being able to get my blood back. I then had a gash in my head and had to be transported VIA Ambulance to the hospital where I got 5 staples in my head. I was told by Dorris, Arbrook staff, that the ambulance was complimentary and that...

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7:59 am EDT

BioLife Plasma Services Biolife plasma

I suffer from sever anxiety so before I went to Biolife to give plasma - I called several times. To make sure I had everything I needed to make it a fast interview. They told me I may need a drs note, so I got two.

When I got there - I gave them some info. They took me to the donating chair to see if my vein was good. Passed that. Then I had to sit - get blood pressure and body temperature checked - passed. Got blood test - passed. Then sat and answered questions on a computer for 1/2 an hour. Then - I had an interview with a nurse. This was already 2 hours! The nurse went over the same questions I just answered. Went over my med list and started asked personal questions about my health. Why was I on this med. was it helping? Have I been in the hospital ever - why? How long? U ok now? Even a cesarean I had 40 yrs ago! Then when he saw I had depression - the interview changed. He treated me like a criminal. Asking personal questions! Which were none of his business and had nothing to do with plasma. He refuses my 2 notes from my drs. And said I couldn’t donate. Because he wanted to contact my drs! All because I had put I had depression 10 yrs ago! It was a horrible experience! I called to complain. And got no sympathy.

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1:04 pm EDT
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I have been donating plasma for over 2 years and have never been turned away for my hematocrit, today at BioLife an employee did my finger stick and took two drops of blood into the testic and then proceeded to tell me that my hematocrit was 37 when I asked her to retest it she told me that they couldn't which I know is not true because it can be retested...

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12:51 pm EDT
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BioLife Plasma Services Donation discrimination

For someone who manages their bipolar disorder this company is a huge insult. Despite being on medications (none of which were listed as red flags) and seeing both a psychiatrist and psychologist on the regular (for over 5 years now), I was instantly rejected from donating. Again, this had nothing to do with my medications, none of which were on the rejection list. I was denied simply because I had a "psychiatric disorder" and I would continue to be blocked from donating until I had a form filled out by my healthcare provider (not myself). As if to add insult to injury, the form asks things like, if I can be trusted to give an accurate description of my medical history, if I am competent enough to understand the procedure and potential side effects, and if I have a legal guardian (I am a full grown adult woman). For those of you who have never donated before, I had spent 40 minutes prior to this evaluation filling out a questionnaire that had me confirm my medical history and my understanding of the procedure and it's side effects. Despite this, I was still asked to provide proof of my competency and ability to provide an accurate description of my medical history simply just because I am diagnosed bipolar. Proof that I could not provide for myself, proof that had to come from a doctor.

My boyfriend, who has depression and takes meds (but, unlike me, does not see a psychologist or a psychiatrist regularly) was not asked about his "psychiatric disorder" and was still able to donate. They actually had more questions about his asthma then anything to do with his disorder!

I was diagnosed as bipolar in 2019 and since then I have NEVER felt so discriminated against like I was here. Needless to say I will NOT have this form filled out as I will NOT be returning.

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Roman DiMoreno
, US
Jun 06, 2023 4:02 pm EDT
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They did the same to me and kept my personal documents

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5:57 pm EDT
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BioLife Plasma Services Disrespect/lying

First off this place is very rude.. they act friendly when you first come… but the technicians are smart mouth and rude.. and when you get smart back you get deferred…

Today they got rude because I asked if my bandages could be criss crossed so my elbow could hv more flexibility.. because them bandages be tight. … the tech girl sd.. I’m going to do it the way I do..

And I had a problem with the way she was talking to me..

And she called her co-worker manager girl over.. who instantly started looking at me side eyed…and she gonna say we don’t do cruss cross. And I sd I’ve been hvn it done b4 w/ no problems..

I sd they rude. And she yells send that file to me. Meaning so she could defer me. Fr asking a question..

So then I tell her hv a Wonderful Day..

Ask person at front desk for corporate number. Of course she didn’t know it. Asked to speak to manager Ian came to tt me.

And if course not knowing story sd I yelled at his workers. They a damn lie and I told him that.

He sd I couldn’t come back because they lied. So I cussed all them out. They Petty Asf looking for a reason to defer someone cause they already judging you for coming. I donate to gv back for the help we received when my child was hospitalized.. because she had 2 transfusions and is no longer here but this Bethel Rd. Location is Funny acting cause there in the Caucasian area… and look down in AA people

Desired outcome: An apology from the liars

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10:54 am EDT
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BioLife Plasma Services complaint against nurse

I was put on a medical hold by bio-life. I wasn't told until I called a nurse Jennifer who said you can not donate now, no reason and I then asked to speak with another nurse she said, she is not in and non of your business when she'll be back. I called another location and that nurse said, we can not disclose any information over the phone, however you can go to your donation site and ask to speak with a nurse that can go over it with you. This has now been a week calling two location and then waiting for them to call back. JENNIFER AT Harwood Height is a VERY RUDE NURSE. If I was the manager she would have been written up for the way she communicates with donors! I will not deal with Jennifer at all.

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1:59 pm EDT
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BioLife Plasma Services Service

I go and donate plasma at Biolife- have done it almost 6 months. Very few people are nice and the rest are downright rude and they do not hid it. Then they miss your vein cause a bruise by fishing around and getting someone else and then because THEY bruise you you now have to go see the nurse until your bruise goes away and that adds on an insane amount of time so you end up being there like 2 hours or more.

I have had dry skin on my elbows forever- not ONCE has it been an issue and today the girl said I need to see the nurse- they are the worst

Desired outcome: Address it

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8:02 pm EDT
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BioLife Plasma Services Plasma donation

Hello, I find your company advertises much stating how important our donations are, saying how much you appreciate we donors.

If what we do makes such a difference, why do keep keep Drastically cutting back on what you pay we donors? It often takes quite some time to donate, minimum 2 & 1/2 hrs IF Lucky. Your company makes quite the large amount of money. You are opening facilities around the country, training people. If it were not for us donors they would have no one to learn, train ‘ practice on. I find this behavior from BioLife extremely insulting, degrading & disrespectful I do hope you start paying what we mean to you. It is our plasma you need.

Desired outcome: Higher pay for our donations

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3:25 pm EDT
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This is my second time trying to donate k just keep getting forget about the first time my friend that refered me got the best service since I came on they have been just ride and not even worried about me they are not even busy as I normally see them this is a complete show of my American rights something needs to be done about this ok I do have a friend...

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12:04 pm EDT
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14 years ago I woke up from sleeping and had a red irritation on my groin area. No sexual activity I went to give plasma as I have been for years and was asked about a "rash", from wich I didn't really think of it as a rash but said yes. They kicked me out and said I was dishonest because I should of told them about it earlier. In fear it was an STD...

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4:25 pm EDT
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BioLife Plasma Services Donation of plasma

I decided to try something new and went to donate plasma today. I will probably never attempt again. They said it would take 2 hours including the donation. I was treated very rudely from the time I walked into the door until the nurse said I couldnt donate because of a medical issue every dr I have said is not a problem. If they would have had the common courtesy to return calls I called had a drs excuse for them. thank you BioLife Plasma Services in columbus for wasting my gorgeous Saturday afternoon. I wouldn’t recommend you to anyone. Out of 5 stars I give you a 0.

Desired outcome: I would like them to have common courtesy and return calls and/ or go by drs work you can show them. Every hospital has an app that’s shows the results of a visit and what a drs says about an issue

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11:41 pm EDT
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BioLife Plasma Services Employee behavior

There is an employee named Temple who was very rude to me. I am hard of hearing and when I didn't understand what she said to me she got frustrated with me and raised her voice. On another occasion I went to donate and the guy who was inserting the needle gave me a hematoma and then pulled the needle out and reinserted it. When he saw he had pierced the vein twice he pulled the needle out, put a gauze on it, said "put pressure" on this and ran off to get a nurse without telling me what was happening. I panicked and asked what was happening and the nurse explained and told me not worry and that I'd still be compensated for the day. Then today when I was getting my vitals checked before donating, the lady that was doing it told me that my heart rate was a little high and would need to recheck in five minutes. So she had me wait in the vitals recheck area and left me waiting for about twenty-five minutes before I asked someone else what was going on. She then came back and said she couldn't find her face shield.

Desired outcome: I'd appreciate a response and an apology

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4:26 pm EDT
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BioLife Plasma Services Help regarding terrible hematoma from plasma donation

The technician inserted the needle poorly such that the return of red blood cells was leaked into the surrounding tissue resulting in a huge hematoma that made the entire arm black/blue & extremely painful (front and back). Tried to contact Biolife management by phone and email but no-one responded which is terrible customer service! Do not plan to ever return!

Desired outcome: Contact from management with reasonable offer of compensation to make up for missed donations and poor outcome

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7:59 pm EDT
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BioLife Plasma Services Donating plasma services

Manager was beyond disrespectful and very phony. She was asked to speak to someone other than herself to handle the issue of switching appointment times with my husband, it resulted in her telling both of us we can wait out in the car, an that she would call the police. We told her we were late because we take the bus to get to the location. There was no reason for her to act very smart, stuck up, and selfish because she was the only manager up front. She did not represent the company well at all, and because of this incident I will not be going back to BioLife to donate plasma ever again. The Craig location Las Vegas has really made me change my mind on donating and I will never donate here again or refer any family or friends to go to this location.

Desired outcome: Fire the lady manager an replace her with a kind hearted person instead who will represent BioLife in the correct way that it deserves.

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7:20 pm EDT
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BioLife Plasma Services The miss documentation of my medical information

When doing my physical with miss Linda there became a misunderstanding in my type of allergies. I was trying to explain to Linda that my allergies were based on just smells and grass all kinds of stuff but nothing life threatening. In doing so I'm mistakenly use the word perfumes just trying to help her understand what I meant about different smells cause she appeared like she was not understanding. I told her several times that I am not allergic to perfume nor does perfume cause me any type of physical health problems. She decided to go and get the manager Mr. Jason because she was not sure on How to Correct the clarification or if she could correct the clarificationa. After explaining to Jason the manager, again that I am not allergic to perfume and it doesn't cause me any health problems he proceeded to tell me that because the mistake was Made it could not be taken away therefore I am not allowed To donate at any of the biolife plasma facilities. Now this is not right or professional because errors and correct or made daily. So to turn away a donor because of an errors or a misunderstanding is wrong.

Desired outcome: Please have someone call me at [protected] So that this error can be corrected and I can continue with donating plasma to save others lives.

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8:39 pm EDT
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BioLife Plasma Services Plasma donor

Wednesday 22 March 2023, Biolife Plasma , 867 Goodhomes Road, Orlando, Florida

I know for 100% sure that if this center would have been located in an upscale white neighborhood this center would have treated people, who are Humans,, way much better and different than the way they are being treated right now at this location. People make APPOINTMENTS to come here, also a word which doesn’t mean [censored] to this center. They make appointments which means that ALL their other activities are being set aside to come. And everytime people come here, 50% of the time you will be send away because they won’t be able to help you or you have to wait 5 hours in line to even ever get the donation done . What bothers me most though is that the donors get harassed, yes these same, according to this company, “worthless” Pinehills people get harassed with emails and text messages like: “we miss you, please come back, your donations are saving life’s” what a rediculous approach if it doesn’t mean anything ! Never ever ever ever in my life had I ever dealt with such a rediculous company. I will see if I can get this viral on the internet online, I will definitely copy/paste this message. The world and also Orlando News Channel should know what is going on here. Because waiting 5 hours in line means you are dehydrated without food&water, so they are actually not even allowed to tap your plasma. But as long as it’s 2 PM they don’t care that you stand in line till 7 PM without food&drinks. But I’d it’s already 7 PM they won’t let you wait, send you home , because they want to go home themselves, so it’s ALL selfish. Whatever is in their interest, the donors, they just [censored] on the donors !

Desired outcome: Treating people more with respect, respecting the time and effort people make to go to their appointment

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3:00 pm EDT
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BioLife Plasma Services BioLife

I had an appointment at BioLife in fayettville Ar. They people are pushing so hard for donors, but they made it so hard on me that I won’t go back and donate. March 18th at one I showed up with everything the needed plus extra. I was not allowed to donate because my social security card didn’t have my middle initial on it. I drove a good ways to get the just to be told I wasted my trip. I showed them documents that had both names with the same number both with and without my middle initial.

Desired outcome: I want them to accept the information they asked for and not focus on the middle initial

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10:06 am EDT
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BioLife Plasma Services Harrassment

you can contact me at [protected] scott kolsrud your employee daphne was harassing me to the state that she did the worst she belittled me she dragged me at a state that i was not useful i had a problem putting in the first question an it lapsed out i went to look for a nurse to help no were to be found i found a supervisor sitting in a back room doing nothing i said i need help the questionnaire locked me out we walked to the front and she looked me up an at that time there was daphner registering in a new patient she pipped in an said you will have to go to the back an ill have to go thru the questions i said i cant believe the system dont allow you to go back to correct she went on an said go to the back i then said it dont allow you to the supervisor said you will have to go to the back for her to fix i said that means ill have to wait longer as i was walking to the nurse station daphne said go sit down and ill be with you in 45 minutes i sat there an she tuck me to the back an said whats going on with the cough i said i dont have a cough she said you do an your not donating to day you can leave i said i dont have one by she said this is retalliation on a client try to help our fellow man i feel greet an dont know were she come up with this other than she didnt like that i said ill be here for another 45 minutes this is not an employee that should be representing your facillity i also went back an had a conversation with the supervisor an at no time was a cought coming from me during our 10 min talk about your employee i stopped going 8 yrs ago due to being stuck wrong my wife talked me in to starting back up this would have been my 5 donation after 8yrs i felt good about giving again but this employee belittled me she did it with her door open so all the people could here her the people in line she she is wrong and rude the so called supervisor said she was not going to question daphner desicion even with me in the supervisors office there was no cough this sittuation was handle poorly in the open the employees are understaffed the dont take client to computer to say there is a back button to continue i asked that this emolyee be investigated an dismissed due to the handling of me as a client i ask that i also speak to you an your boss kris beyer this feels like a law suite to me for the harrassment / belittling / aggressive manner of your employee i am hurt by the handling of this sittuation

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1:37 pm EDT
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BioLife Plasma Services Wait Time

I Came in at 9:45 and its 11:30. Wait 30 minutes in evaluation line. Wait 30 minutes in bed wait line, then 50 minutes in the bed to be hooked up. 4 people before me sitting in beds nothing hooked up. The Riverton utah center is always a mess. People work puck up kids ect. Its like you have to plan 4 hours to donate because 2 is not enough. Then it becomes a waste of time and not worth it. I’m late to work because they finally hooked me up when I should be driving to work.

Desired outcome: Fix wait times. Don’t take V in new patients when you can’t handle the load

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About BioLife Plasma Services

Screenshot BioLife Plasma Services
BioLife Plasma Services operates as a plasma collection agency providing plasma to healthcare industries. They offer plasma donation services in a clinical setting, where individuals can contribute plasma used in various medical therapies. BioLife emphasizes safety and cleanliness in their facilities and provides compensation to donors for their time and contribution.
How to file a complaint about BioLife Plasma Services?

1. Log in or create an account: Ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with BioLife Plasma Services. Make it specific and clear, such as "Delayed Payment at BioLife Plasma Services" or "Unprofessional Staff at BioLife Plasma Center."

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with BioLife Plasma Services. Mention key areas such as appointment scheduling, staff professionalism, facility cleanliness, payment issues, or health and safety concerns. Include any relevant transaction details, such as dates and amounts. Clearly describe the nature of the issue, steps you took to resolve it, including any communication with BioLife Plasma Services, and the company's response or lack thereof. Explain how this issue has personally affected you, whether it be inconvenience, financial loss, or health implications.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as email correspondence, payment receipts, or photos. Be cautious not to include sensitive personal information that could compromise your privacy or security.

6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred as a result of the issue with BioLife Plasma Services. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it be a refund, an apology, or corrective action from the company.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your narrative is easy to understand.

8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: Stay active on ComplaintsBoard.com to monitor any responses or updates related to your complaint. Check your account regularly for messages or comments from BioLife Plasma Services or other users who may offer advice or support.

Overview of BioLife Plasma Services complaint handling

BioLife Plasma Services reviews first appeared on Complaints Board on Dec 1, 2008. The latest review Abuse of power was posted on May 7, 2024. The latest complaint Appalling was resolved on Feb 28, 2024. BioLife Plasma Services has an average consumer rating of 2 stars from 784 reviews. BioLife Plasma Services has resolved 209 complaints.
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  1. BioLife Plasma Services contacts

  2. BioLife Plasma Services phone numbers
    +1 (800) 828-2088
    +1 (800) 828-2088
    Click up if you have successfully reached BioLife Plasma Services by calling +1 (800) 828-2088 phone number 1 1 users reported that they have successfully reached BioLife Plasma Services by calling +1 (800) 828-2088 phone number Click down if you have unsuccessfully reached BioLife Plasma Services by calling +1 (800) 828-2088 phone number 0 0 users reported that they have UNsuccessfully reached BioLife Plasma Services by calling +1 (800) 828-2088 phone number
  3. BioLife Plasma Services emails
  4. BioLife Plasma Services address
    1200 Lakeside Drive, Bannockburn, Washington, 60015, United States
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BioLife Plasma Services Category
BioLife Plasma Services is ranked 10 among 164 companies in the Medical Services and Facilities category

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