BioLife Plasma Services
reviews and complaints

I suffer from sever anxiety so before I went to Biolife to give plasma - I called several times. To make sure I had everything I needed to make it a fast interview. They told me I may need a drs note, so I got two.

When I got there - I gave them some info. They took me to the donating chair to see if my vein was good. Passed that. Then I had to sit - get blood pressure and body temperature checked - passed. Got blood test - passed. Then sat and answered questions on a computer for 1/2 an hour. Then - I had an interview with a nurse. This was already 2 hours! The nurse went over the same questions I just answered. Went over my med list and started asked personal questions about my health. Why was I on this med. was it helping? Have I been in the hospital ever - why? How long? U ok now? Even a cesarean I had 40 yrs ago! Then when he saw I had depression - the interview changed. He treated me like a criminal. Asking personal questions! Which were none of his business and had nothing to do with plasma. He refuses my 2 notes from my drs. And said I couldn’t donate. Because he wanted to contact my drs! All because I had put I had depression 10 yrs ago! It was a horrible experience! I called to complain. And got no sympathy.

For someone who manages their bipolar disorder this company is a huge insult. Despite being on medications (none of which were listed as red flags) and seeing both a psychiatrist and psychologist on the regular (for over 5 years now), I was instantly rejected from donating. Again, this had nothing to do with my medications, none of which were on the rejection list. I was denied simply because I had a "psychiatric disorder" and I would continue to be blocked from donating until I had a form filled out by my healthcare provider (not myself). As if to add insult to injury, the form asks things like, if I can be trusted to give an accurate description of my medical history, if I am competent enough to understand the procedure and potential side effects, and if I have a legal guardian (I am a full grown adult woman). For those of you who have never donated before, I had spent 40 minutes prior to this evaluation filling out a questionnaire that had me confirm my medical history and my understanding of the procedure and it's side effects. Despite this, I was still asked to provide proof of my competency and ability to provide an accurate description of my medical history simply just because I am diagnosed bipolar. Proof that I could not provide for myself, proof that had to come from a doctor.

My boyfriend, who has depression and takes meds (but, unlike me, does not see a psychologist or a psychiatrist regularly) was not asked about his "psychiatric disorder" and was still able to donate. They actually had more questions about his asthma then anything to do with his disorder!

I was diagnosed as bipolar in 2019 and since then I have NEVER felt so discriminated against like I was here. Needless to say I will NOT have this form filled out as I will NOT be returning.

First off this place is very rude.. they act friendly when you first come… but the technicians are smart mouth and rude.. and when you get smart back you get deferred…

Today they got rude because I asked if my bandages could be criss crossed so my elbow could hv more flexibility.. because them bandages be tight. … the tech girl sd.. I’m going to do it the way I do..

And I had a problem with the way she was talking to me..

And she called her co-worker manager girl over.. who instantly started looking at me side eyed…and she gonna say we don’t do cruss cross. And I sd I’ve been hvn it done b4 w/ no problems..

I sd they rude. And she yells send that file to me. Meaning so she could defer me. Fr asking a question..

So then I tell her hv a Wonderful Day..

Ask person at front desk for corporate number. Of course she didn’t know it. Asked to speak to manager Ian came to tt me.

And if course not knowing story sd I yelled at his workers. They a damn lie and I told him that.

He sd I couldn’t come back because they lied. So I cussed all them out. They Petty Asf looking for a reason to defer someone cause they already judging you for coming. I donate to gv back for the help we received when my child was hospitalized.. because she had 2 transfusions and is no longer here but this Bethel Rd. Location is Funny acting cause there in the Caucasian area… and look down in AA people

I was put on a medical hold by bio-life. I wasn't told until I called a nurse Jennifer who said you can not donate now, no reason and I then asked to speak with another nurse she said, she is not in and non of your business when she'll be back. I called another location and that nurse said, we can not disclose any information over the phone, however you can go to your donation site and ask to speak with a nurse that can go over it with you. This has now been a week calling two location and then waiting for them to call back. JENNIFER AT Harwood Height is a VERY RUDE NURSE. If I was the manager she would have been written up for the way she communicates with donors! I will not deal with Jennifer at all.

I go and donate plasma at Biolife- have done it almost 6 months. Very few people are nice and the rest are downright rude and they do not hid it. Then they miss your vein cause a bruise by fishing around and getting someone else and then because THEY bruise you you now have to go see the nurse until your bruise goes away and that adds on an insane amount of time so you end up being there like 2 hours or more.

I have had dry skin on my elbows forever- not ONCE has it been an issue and today the girl said I need to see the nurse- they are the worst

Hello, I find your company advertises much stating how important our donations are, saying how much you appreciate we donors.

If what we do makes such a difference, why do keep keep Drastically cutting back on what you pay we donors? It often takes quite some time to donate, minimum 2 & 1/2 hrs IF Lucky. Your company makes quite the large amount of money. You are opening facilities around the country, training people. If it were not for us donors they would have no one to learn, train ‘ practice on. I find this behavior from BioLife extremely insulting, degrading & disrespectful I do hope you start paying what we mean to you. It is our plasma you need.

I decided to try something new and went to donate plasma today. I will probably never attempt again. They said it would take 2 hours including the donation. I was treated very rudely from the time I walked into the door until the nurse said I couldnt donate because of a medical issue every dr I have said is not a problem. If they would have had the common courtesy to return calls I called had a drs excuse for them. thank you BioLife Plasma Services in columbus for wasting my gorgeous Saturday afternoon. I wouldn’t recommend you to anyone. Out of 5 stars I give you a 0.

There is an employee named Temple who was very rude to me. I am hard of hearing and when I didn't understand what she said to me she got frustrated with me and raised her voice. On another occasion I went to donate and the guy who was inserting the needle gave me a hematoma and then pulled the needle out and reinserted it. When he saw he had pierced the vein twice he pulled the needle out, put a gauze on it, said "put pressure" on this and ran off to get a nurse without telling me what was happening. I panicked and asked what was happening and the nurse explained and told me not worry and that I'd still be compensated for the day. Then today when I was getting my vitals checked before donating, the lady that was doing it told me that my heart rate was a little high and would need to recheck in five minutes. So she had me wait in the vitals recheck area and left me waiting for about twenty-five minutes before I asked someone else what was going on. She then came back and said she couldn't find her face shield.

The technician inserted the needle poorly such that the return of red blood cells was leaked into the surrounding tissue resulting in a huge hematoma that made the entire arm black/blue & extremely painful (front and back). Tried to contact Biolife management by phone and email but no-one responded which is terrible customer service! Do not plan to ever return!

Manager was beyond disrespectful and very phony. She was asked to speak to someone other than herself to handle the issue of switching appointment times with my husband, it resulted in her telling both of us we can wait out in the car, an that she would call the police. We told her we were late because we take the bus to get to the location. There was no reason for her to act very smart, stuck up, and selfish because she was the only manager up front. She did not represent the company well at all, and because of this incident I will not be going back to BioLife to donate plasma ever again. The Craig location Las Vegas has really made me change my mind on donating and I will never donate here again or refer any family or friends to go to this location.

When doing my physical with miss Linda there became a misunderstanding in my type of allergies. I was trying to explain to Linda that my allergies were based on just smells and grass all kinds of stuff but nothing life threatening. In doing so I'm mistakenly use the word perfumes just trying to help her understand what I meant about different smells cause she appeared like she was not understanding. I told her several times that I am not allergic to perfume nor does perfume cause me any type of physical health problems. She decided to go and get the manager Mr. Jason because she was not sure on How to Correct the clarification or if she could correct the clarificationa. After explaining to Jason the manager, again that I am not allergic to perfume and it doesn't cause me any health problems he proceeded to tell me that because the mistake was Made it could not be taken away therefore I am not allowed To donate at any of the biolife plasma facilities. Now this is not right or professional because errors and correct or made daily. So to turn away a donor because of an errors or a misunderstanding is wrong.

Wednesday 22 March 2023, Biolife Plasma , 867 Goodhomes Road, Orlando, Florida

I know for 100% sure that if this center would have been located in an upscale white neighborhood this center would have treated people, who are Humans,, way much better and different than the way they are being treated right now at this location. People make APPOINTMENTS to come here, also a word which doesn’t mean [censored] to this center. They make appointments which means that ALL their other activities are being set aside to come. And everytime people come here, 50% of the time you will be send away because they won’t be able to help you or you have to wait 5 hours in line to even ever get the donation done . What bothers me most though is that the donors get harassed, yes these same, according to this company, “worthless” Pinehills people get harassed with emails and text messages like: “we miss you, please come back, your donations are saving life’s” what a rediculous approach if it doesn’t mean anything ! Never ever ever ever in my life had I ever dealt with such a rediculous company. I will see if I can get this viral on the internet online, I will definitely copy/paste this message. The world and also Orlando News Channel should know what is going on here. Because waiting 5 hours in line means you are dehydrated without food&water, so they are actually not even allowed to tap your plasma. But as long as it’s 2 PM they don’t care that you stand in line till 7 PM without food&drinks. But I’d it’s already 7 PM they won’t let you wait, send you home , because they want to go home themselves, so it’s ALL selfish. Whatever is in their interest, the donors, they just [censored] on the donors !

I had an appointment at BioLife in fayettville Ar. They people are pushing so hard for donors, but they made it so hard on me that I won’t go back and donate. March 18th at one I showed up with everything the needed plus extra. I was not allowed to donate because my social security card didn’t have my middle initial on it. I drove a good ways to get the just to be told I wasted my trip. I showed them documents that had both names with the same number both with and without my middle initial.

you can contact me at [protected] scott kolsrud your employee daphne was harassing me to the state that she did the worst she belittled me she dragged me at a state that i was not useful i had a problem putting in the first question an it lapsed out i went to look for a nurse to help no were to be found i found a supervisor sitting in a back room doing nothing i said i need help the questionnaire locked me out we walked to the front and she looked me up an at that time there was daphner registering in a new patient she pipped in an said you will have to go to the back an ill have to go thru the questions i said i cant believe the system dont allow you to go back to correct she went on an said go to the back i then said it dont allow you to the supervisor said you will have to go to the back for her to fix i said that means ill have to wait longer as i was walking to the nurse station daphne said go sit down and ill be with you in 45 minutes i sat there an she tuck me to the back an said whats going on with the cough i said i dont have a cough she said you do an your not donating to day you can leave i said i dont have one by she said this is retalliation on a client try to help our fellow man i feel greet an dont know were she come up with this other than she didnt like that i said ill be here for another 45 minutes this is not an employee that should be representing your facillity i also went back an had a conversation with the supervisor an at no time was a cought coming from me during our 10 min talk about your employee i stopped going 8 yrs ago due to being stuck wrong my wife talked me in to starting back up this would have been my 5 donation after 8yrs i felt good about giving again but this employee belittled me she did it with her door open so all the people could here her the people in line she she is wrong and rude the so called supervisor said she was not going to question daphner desicion even with me in the supervisors office there was no cough this sittuation was handle poorly in the open the employees are understaffed the dont take client to computer to say there is a back button to continue i asked that this emolyee be investigated an dismissed due to the handling of me as a client i ask that i also speak to you an your boss kris beyer this feels like a law suite to me for the harrassment / belittling / aggressive manner of your employee i am hurt by the handling of this sittuation

I Came in at 9:45 and its 11:30. Wait 30 minutes in evaluation line. Wait 30 minutes in bed wait line, then 50 minutes in the bed to be hooked up. 4 people before me sitting in beds nothing hooked up. The Riverton utah center is always a mess. People work puck up kids ect. Its like you have to plan 4 hours to donate because 2 is not enough. Then it becomes a waste of time and not worth it. I’m late to work because they finally hooked me up when I should be driving to work.

I arrived to the center on time for my scheduled appointment; when it was my turn a lady arrived with a customer/donor Midway called out to me making my way to the lay down stopped me and allowed said customer to cut in front of me. I am normally a very patient & understanding person. However it seems this morning they were short staffed and over booked. I waited in line for a total of one hour to be held back once again by a customer / donor who just arrived in the center. I consider my time valuable for it it the one thing we can not get returned to us in life. I don’t feel the manger Jasmine handled the situation with donor care considered.