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BioLife Plasma Services Complaints & Reviews

Biolife Plasma Services / customer service

Wi
Oct 18, 2019

I had an appointment scheduled for 650 I showed up at 657 for them to tell me I was late and they had no more openings for the day. Day before appointment was at 4 to hear I couldn't donate because my pulse was 1 point to high. I drive 35 mins 1 way twice now to be turned away. Today's wa...

Biolife Plasma Services / discrimination

Ni
Oct 18, 2019

Biolife made me give information about my mental illness to them from my doctor. Then after they had all of my personal information they declared that I wasn't a "good" candidate because of my Bi-polar disorder. Their actions I felt were unlawful. The date of this incident was 10/18/2019...

Biolife Plasma Services / staff

De
Oct 18, 2019

I Came into donate last week and I couldn't because of my iron low. I received a phone call later that night from a staff member that accused me of having my nose pierced she noticed it was red and she was very rude. She proceeded to tell me that I had five days to produce a photo with a...

Biolife Plasma Services / plasma donation

Ja
Oct 15, 2019

I want to donate plasma today on the 15th and was informed that I was not able to even though their system permitted me to schedule each time I donate I lose an hour of work it comes out that I'm only $20 in the positive each week without being able to make the donation today it's either I...

Biolife Plasma Services / customer service failure to apply coupon

St
Oct 11, 2019

My son Matthew Baker presented his coupon for his account in the front at the finger [censored] station. In front they told him to show person in back. He then showed them (I was right next to him and saw this personally). She said it should have been taken at front but she would get...

Biolife Plasma Services / plasma donation first $20 payment ~ I read it would be $50 with my code.

Jo
Oct 11, 2019

Biolife Plasma ServicesYesterday in Mesa AZ ~ this written Fri, 11 Oct 2019 09:29:12 Subject: "Re: John we need your help !" I WAS GOING TO COME BACK BUT, FELT RIPPED OFF ! Disappointed in the $20 1st visit ~ had a code on my iPhone for $50 first visit and was told give it to us *in the end* ((someone new ~ I...

Biolife Plasma Services / donating

Le
Oct 09, 2019

I went to my newly opened facility and waited for over 2 and a half hours to finally get seated with the nursing staff for assessment only to be told that since I have been diagnosed with no-polar disorder that I would be unable to donate today and that they would have to contact my psych...

Biolife Plasma Services / deferral

Ma
Oct 08, 2019

I've e been a loyal donor for a couple of year until recently when I was deferred for my elevated heart rate. I have done everything that was asked of me. It took months of appointments and phone calls and was ultimately deferred due to my medication, propranolol. The doctor, w/o...

Biolife Plasma Services / compensation

Po
Oct 08, 2019

I was told prior to my donation on the phone by a manager that I would be considered eligible for the bonuses for new/returning donor since it was over 6mo since my last donation. He told me to make sure I enter the promo code just in case so I did, however upon completion I did not...

Biolife Plasma Services / got permanently deferred

An
Oct 07, 2019

I was in last week and tried to come back to donate and I couldn't cause I gave the wrong date of when my tattoo was done and tried showing proof of when it was done but no manager was around to do so. Tried calling to make sure I can still show proof and cause I couldn't show anyone my...

Biolife Plasma Services / bathrooms

Us
Sep 27, 2019

Bathrooms at this place are terrible. Always out of toilet paper and trash on the floor. You can tell an employee and it still does not get taken care of. Being a medical facility, you would think things would be checked more often. They need someone in charge of keeping an eye on the...

Biolife Plasma Services / deferred donating

Ja
Sep 26, 2019

This is a new center for Biolife and I was a founding member on opening day. First of all, that day we only went over paperwork and got physical, no donation. Came back to donate twice and in those 2 times, was stuck twice wrong, re-stuck once, and then infiltrated. I came back today to do...

Biolife Plasma Services / plasma donation

Se
Sep 26, 2019

I received a huge hematoma while donating and the nurse doing it took the tube out of my arm and forgot to shut off the pressure cuff so blood flowed everywhere. It has been a week and it has gotten much worse and very painful to the point i cant really use that arm for anything. Went back...

Biolife Plasma Services / negligence leading to improperly trained employees

Ma
Sep 25, 2019

My name is Matthew Aaron Walker. My date of physical in the Casselberry BioLife was 8/05/19. My phone is [protected]. I have been donating Plasma at BioLife Plasma Centers in the Orlando area for the better part of a year and a half. I started off at the Casselberry Clinic and transferred to...

Biolife Plasma Services / donor denial

Mm
Sep 24, 2019

I was in the Onalaska WI branch today9/23/19 as a new donor. I was denied because I had pelvic congestion syndrome & had coils put in those veins. Now those veins are at a normal size instead of being varicose. I talked to my doctor immediately after, questioning this. His response wa...

Biolife Plasma Services / not being able to donate

Li
Sep 20, 2019

My Brother has been donating for extra cash... So, I thought I'd give it a try... So, I scheduled appointment, then had to reschedule it 2 or 3 times... So, today (Sept. 20, 2019 @ 1 pm) Because of my work and also being nerves about it... So, today was my day, to be a big girl and...

Biolife Plasma Services / customer service

El
Sep 20, 2019

Went to call this location today, only wanted to ask a simple question on whether or not it would be ok to donate at this location even if I went to another location about a year ago. In the midst of talking I wasn't warned I would be put on hold and got put on hold for a brief second and...

Biolife Plasma Services / associates

Pe
Sep 18, 2019

I have been going to BioLife for the past six months. Everything has been decent. Until recently, the associates have kept me waiting once I am seated. I literally see the employees walking around while I have to wait 20+ minutes for someone to hook me up. It's ridiculous. What should...

Biolife Plasma Services / staff

Ja
Sep 18, 2019

I have been donating plasma for a year at this center I have friend who work at this center I have never had a issue until I referred 3 friends in a month and they said we acted in a rude manner and differed all of us so I did not get my buddy bonus or my 80 dollar donation they will not...

Biolife Plasma Services / every single time my husband gets to platinum status, they have a reason why he can’t donate.

Cu
Sep 11, 2019

Four times my Husband has reached platinum status, which pays out $90 week for the 2 weekly donations. No issues what so ever, then suddenly once he reaches platinum status...they say something is high or something is low. Every single flipping time, so at this point I'm convinced it'...

Biolife Plasma Services / staff

Js
Sep 07, 2019

I scheduled an appointment at 9am the line was out the door I didn't get seated until 11am when I did last time I was here I had issues with a machine I told the staff that and it took 2 hours last time and they said it doesn't matter you have to take it or leave, I don't understand how it...

Biolife Plasma Services / computers were down at my location and I was unable to receive my donor fee.

Ka
Sep 01, 2019

I went to the Biolife Plasma service location at my appointment time and the computers were down. I am unable to donate today and will not receive my donors fee. I am upset about that the computers are down and I am still not awarded my fee because it is not my problem. I should still be...

Biolife Plasma Services / website, app, and customer service

Pr
Aug 29, 2019

I set two appointments for this week through the app. I've tried to go on the app to reschedule those appointments all week and the app won't let me sign in. I tried to reset the password and it states that my user ID does not exist yet I have had emails sent from BioLife to that very same...

Biolife Plasma Services / app

Ly
Aug 29, 2019

I tried using the app recently to schedule an appointment, and it logged me out of my account and won't let me log back in. I tried clicking the forgot password link, but it is telling me my email is not associated with an account, even though it is and it has been for 2 years now...

Biolife Plasma Services / biolife app

Nu
Aug 28, 2019

I have had nothing but Problems trying to log in. I've try to call the Douglasville Ga center where I have Been going. I can't make an appointment, I can't see Anything from biolife app, I've call 4 times today and left 2 messages. I have Still Not heard from Anyone at biolife. So I'm...

Biolife Plasma Services / full service

Un
Aug 24, 2019

I got a call saying im not allowed back because I had a needle mark on my arm when I addressed it the minute I walked into the door; I still have a doctor's excuse for the day I went to the hospital yet she wants to tell me; an iv doesn't leave a needle mark.? She must be dumb and to...

Biolife Plasma Services / customer service, mishandling of patients blood samples

Re
Aug 16, 2019

When I first decided to come and register to be a donor at BioLife I had a problem with this location for this company which has just opened here in Tempe, AZ. From the first time I stepped in the door, alot of the staff there is women, and I mean about 95% of the staff are females and...

Biolife Plasma Services / poor service on referral

Ka
Aug 06, 2019

I recently decided to start donating plasma because the promotions looked so good. Well after my second donation and onto my third, I was told when trying to sign into my questioner that I needed to see an employee. So turned out I had to see a nurse. When walking into the nurses room, she...

Biolife Plasma Services / referral

Br
Aug 06, 2019

Biolife Plasma ServicesI have a coupon for 150 a referral I referred 4 people only been paid out for 2 they only paid me 50 for the 3rd and 50 for the 4th idk why but Everytime I refer someone this happens I try to bring you all business but I'm not getting paid out right I'm just trying to get it worked out I...

Biolife Plasma Services / pay for plasma

Te
Aug 06, 2019

I returned for my second visit in one week. Was there Saturday. This location for some reason is closed Monday so I returned Tuesday. Was paid only $20 each time! Suddenly after two years of going through this they changed the rules to the pay?! 5 hours including driving silent and having...

Biolife Plasma Services / referral amount code was not properly enter so I did not receive the right amount

Sa
Aug 04, 2019

Biolife Plasma ServicesI had a referral which they submitted when doing the physical and initial donation. My name was put in as the referral person. When the second donation was finished I received $50 instead of the $150 which is what I got via email and gave to the person which I referred. So instead of...

Biolife Plasma Services / management/supervisor

Da
Aug 03, 2019

On second donation, I was told that I needed a doctor's note since I brought up the fact during the first donation that I had a fractured hand. It had been several weeks and I didn't see what would prevent me from donating plasma. Even my primary care physician agreed. Yet he provided me a...

Biolife Plasma Services / biolife associates

Ma
Jul 24, 2019

I went in to donate along with my wife. Unfortunately I was unable to donate because there was something wrong so I was disconnected and went to wait on my wife. There was another person behind me waiting on someone I imagine. I'd been waiting and from time to time I'd look for my wife...

Biolife Plasma Services / poor customer service/failure to recognize coupon

Ka
Jul 19, 2019

I have been going to Biolife in Greenville for a little over a month now. At first I really enjoyed the experience . For the most part everyone was nice. I went in yesterday for my fourth donation which I assumed would be the donation in which I received 70$, However I was wrong I was just...

Biolife Plasma Services / coupon denial/ false information

Am
Jul 19, 2019

I received a coupon for an exclusive buddy bonus stating that if I brought in a new donor that I would receive $150 and the new donor would receive $300 in the first five donations. Upon showing up for the appointment for the first time donor the clerk at the front refused my coupon, told...

Biolife Plasma Services / employees lie and are poorly trained

Jo
Jul 18, 2019

An employee made up an entire story about me and got me banned. She still has her job even though she was lying I was called a liar. Very frustrating when I provided photo evidence of the truth that I was still banned. This employee will have nothing happen to her for lying and she will...

Biolife Plasma Services / management and staff.

Mr
Jul 16, 2019

An employee and i was talking about body peircings a and another employ overheard. Tried to say i made her feel uncomfortable about it. He so called kid - manager pulled me in office and got rude with me and being my regular job . I pointed out that i wasn't doing it for the money and...

Biolife Plasma Services / injured by a an employee (brianna)

Tr
Jul 15, 2019

I came twice weekly for months. I had a new employee that day and she did not successfully put the line in. Brianna very aggressively pulled it out and shoved it in where I felt a pop and extreme pain. I couldn't continue the donation that day and was paid $20 but told I could not return...

Biolife Plasma Services / center employees and nurse

De
Jul 14, 2019

I was at the Onalaska center today giving my secondcplasma donation. First donation went fine. The needle insert was quite painful this time. I informed the woman who did it (I was in the pink area). She looked at me annoyed and did nothing. I could tell by looking at it that the needle...

Biolife Plasma Services / rude staff

Su
Jul 10, 2019

I use to think the staff was amazing here. However recently my favorite phlebotomists are no longer employed here. I am kinda picky on who I let stick me because i've had quite a few bad experiences. I've never had a issue with requesting before. However tonight when I requested one...