BioLife Plasma Services
reviews & complaints

I have been donating almost 1 yr. Enduring the long lines and wait times to donate. Often there 3 hours and then 1.5 hours drive time...I quit after my last visit and won't go back. I thought my appt was 7:45 and it was 7:35. I couldn't register and was turned away. It was the day before Thanksgiving, there was absolutely no one in line for testing, two people being test and one person registering. I was told that if I wanted to donate that day to come back at 3:55. AGAIN, no wait at all and they couldn't get me in so I could complete my donation. So, it's just not worth it if they are that un-accommodating. Customer/Donator to Administration interface is severely lacking. I can do something else with the 4.5 hours I was giving to you twice a week.

I’ve been donating for a while now at the Douglasville Georgia location. For the last couple of months wait times have been extremely long. Lines to get your vitals done are wrapped around the inside of the building and the line to actually donate has been the same way. The wait is ridiculous. Once, I stood in line for about two and a half hours and and the entire process took about 3 and a half plus hours, all for $40. I’ve made several appointments after that to only come in and find that the lines are still wrapped around the inside of the building. After seeing that, I’ve just walked out each time. BioLife has to understand that people have jobs and other responsibilities. Most of us can’t afford to be there for three to 4 hours. They seriously need more staff or they need to rethink their scheduling process. Because of this, I won’t be donating anymore.

I've been a plasma donor for almost 2 years. I've recently been receiving $140 a week but now it's been reduced to $130 and the alert I received was showing as a "reward" I spend on an average, 2 hours at Biolife every time I donate.

Why do people get rewarded when they stop donating? Why don't you reward the people who continuously donate every week instead trying to get away with paying as little as possible? I feel our time and plasma is definitely worth more than that. My husband stopped donating for 6 months and you offer him $750 to come back while I never quit and I was getting $140 a week. Please tell me how this is fair!

I've literally received 5 payments of $40. And every time I go away they just keep giving me another $40 not giving me the promotion. Even though it states on the app that I have the promotion. I've already called them and I've already emailed them and they just keep telling me the same stuff over and over again.. Or they tell you to call the number on the card which doesn't take you to anybody.

I am here to complain because I was told to leave after someone there told me if I couldn’t donate he would try to help me with some type of compensation I have a 1 year old and my fiancé was tuned away multiple times this week so I went in to try because we are desperate and this is not the way they should run things why did he give me hope that I could walk out with money and they kick me out it’s so wrong I walked out in tears

I've been listening to radio ads announcing a new BioPlasma office in the state of Delaware. Neither your company or the production company you hired to do the ad did it's research into the pronunciation of our city.

Our city is Newark, pronounced NewArk with 2 syllables. Your radio ad has our city as Newerk, which is in northern New Jersey.

Your ad needs to be re-recorded with the correct pronunciation of our city.

On September 30, 2023 I went to donate for the first time. Passed the physcial and other tests, sat in the chair to start. The "tech", Gladys, stuck the needle in no problem, I didn't even feel it, but when the machine ran a cycle to send my blood back to me, I stated that it felt very heavy and very warm. She immediately paused the machine and pulled the needle out, saying we'd call it for today, but I'd still get paid.

Since then, I now have a huge hematoma on my arm. The tech blew my vein, and after a week of pain and discomfort, went to a real doctor. I tried calling the nurse at Biolife back, left two messages, and they ghosted me. I have to keep my arm wrapped for who knows how long, and it's weak and painful. Never again.

I had fallen asleep 2x and it was cause I just got off work and was exhausted. Than they stated I was intoxicated in which I wasn't. I have a breathalyzer in my car. So that was just an excuse not to pay me. They moved the needle around on my right arm without success so they went into the left arm in which no success either. Because I fell asleep they assumed I was intoxicated. I think they just didn't wanna pay me. Not fair! Poked me 3 times for nothing there for I won't be going back

Some of the people that work here are very rude. I was only 2 minutes late so they said but the clock on the wall stated that I wasn't late but someone on staff said it was not right that I had to wait til 4:10 which was more than a half hour I had to sit and wait and they wasn't that busy very uncalled for I've been coming here since 2018 I'm just about to stop coming here. Not satisfied with the service at all some of the people here give

I went to biolife for donation did my first physical on Sep of 2023 couldn’t donate because they couldn’t find my vein and then went again for a physical on 6/4/2023 and did the physical couldn’t stay then went again in September 2023 and they said I have to do another physical (so many physicals) but disclose a new piecing done on 6/15/23 and was told am an unreliable historian and now banned for life which is unfair because when was I suppose to go once I went again I disclosed this and they want to call me a “ liar” weird part of biolife their system sucks just by reading the other peoples bad reviews on this company but whatever just wanted to write this so other are aware of this company before taking your name or plasma to this company