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Vitals Techs and Phlebotomist not changing gloves after each patient
I donate at the BioLife clinic on Richmond Ave. in Houston, TX. I was giving my vitals with a tech. The vitals process includes blood pressure check, temperature check, weight check, and blood is drawn from your finger. I was chatting with the vitals tech and she mentioned that she only changed gloves after every two or three patients. I was shocked by thi...
Read full review of BioLife Plasma ServicesJust bad in regards to patients time and pain
I was so excited to be able to use this service because as a full-time mother of two on a Pell Grant it's hard enough to do school full time and be able to maintain everything on what income we have. With that being said, I am extremely disappointed in BioLife services. Specifically the one on 1960 in Houston texas. When I first made an appointment for an...
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Complaining about how they poked me 3 times unsuccessful. They deferred me saying I was intoxicated because I was tired.
I had fallen asleep 2x and it was cause I just got off work and was exhausted. Than they stated I was intoxicated in which I wasn't. I have a breathalyzer in my car. So that was just an excuse not to pay me. They moved the needle around on my right arm without success so they went into the left arm in which no success either. Because I fell asleep they assumed I was intoxicated. I think they just didn't wanna pay me. Not fair! Poked me 3 times for nothing there for I won't be going back
Desired outcome: Pay me the $115 as promised
This complaint has been resolved automatically due to user's inactivity.
Bio life
Some of the people that work here are very rude. I was only 2 minutes late so they said but the clock on the wall stated that I wasn't late but someone on staff said it was not right that I had to wait til 4:10 which was more than a half hour I had to sit and wait and they wasn't that busy very uncalled for I've been coming here since 2018 I'm just about to stop coming here. Not satisfied with the service at all some of the people here give
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Service
BioLife on Edgewood I cedar rapids Iowa the supervisors should be fired the have doulde staff off the floor just one side of the building is used they intentionally do this so they do have us standing for two hours before we get a chance to sit as well there are open seats in the section they open but they only allow 2 to 3 people to have a seat in each...
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Abusive work environment
Within the organizational milieu at BioLife, it has been observed that supervisors and trainers purposefully engage in acts of deliberate demeaning, orchestrating instances of public humiliation in the presence of donors, with the explicit intention of undermining the intellectual acumen and social standing of their subordinates. Paradoxically, while the...
Read full review of BioLife Plasma ServicesBanned from BioLife for being “an unreliable historian”
I went to biolife for donation did my first physical on Sep of 2023 couldn’t donate because they couldn’t find my vein and then went again for a physical on 6/4/2023 and did the physical couldn’t stay then went again in September 2023 and they said I have to do another physical (so many physicals) but disclose a new piecing done on 6/15/23 and was told am an unreliable historian and now banned for life which is unfair because when was I suppose to go once I went again I disclosed this and they want to call me a “ liar” weird part of biolife their system sucks just by reading the other peoples bad reviews on this company but whatever just wanted to write this so other are aware of this company before taking your name or plasma to this company
Error it started September 2022
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Permanent deferral
I've been a donor for 3+ years and was recently permanently deferred due to a surgery I had 2 years ago. After the surgery I did not donate for 2 months, when I returned I had my annual physical and I do not recall the screening questions asking about surgery. I recently had my physical 2 years later and the nurse asked if I had a tummy tuck, she then...
Read full review of BioLife Plasma ServicesPlasma pool test
So me and husband we're donating plasma for extra money on side of our jobs we had at the time which wasnt paying enough to support a family of five. We have been going there for for a few months. My last donation was in June and I was told they were going to put a hold on donations until the plama pool testing results werein. It took a month or so for me to find out results. Finally I receive results and I was positive for hep c. I then got tested through my doctor and it was negative. Bio life called stating they ran another test. And it was negative. She stated it was a false positive because there were mistakes made in lab. Now I'm on deferment list.
Desired outcome: I'm asking to fix the mistake that was made by removing me from the do not donate list. I should be on that list because I've never had hep c. I'm trusting bio plasma to be professional and do right by this
Plasma donations
Hello, my name is Tammy Thorson and up until recently I was a plasma donor but was deferred permanently in which they accused me of hiding or being on certain medications and that's not right or true. The medications that I am taking is stuff that you can buy over the counter too. The reason it goes through my insurance is so I don't have to pay for it so...
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Appointment
I've been seeing improvement in how the center was scheduling their services professionally improved. Then I go back to donate and sure enough their is 3 hour time when you get out. That is greed. When you ask to schedule stick to it. People also have a schedules. Not sure what happened that day. Biolife respect peoples time. Don't over schedule or hire a professional scheduler.
This complaint has been resolved automatically due to user's inactivity.
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Referrals
Detroit/lavonia Michigan biolife refused to honor paper referrals that I gave to five friends. "Biolife managment "Detroit Mi Ms. RE. B. Stated perhaps my referrals forgot to give the paper referrals at the time of there first visit. They did not. Then I was threatened by her being told that my demeanor was inappropriate when I was attempting to explain my issue. I was not reimbursed five hundred dollars for my referrals. I was given 100 and told we take care of our donors and I did not have to donate that day and to please not give any more bad/ negative Google reviews. I have come to the conclusion that the nurse who does the intake did not honor the referrals. I really don't know but she had a problem with me asking her her name. The only way to refer one is through the app and they claim by word of mouth. They nolonger have the paper referrals available at either locations.
Desired outcome: 500.00 reward for my five people I referred
I will not subject myself to be surrounded in a room of people who will not honor nor have any intentions to honor my request or will I put my self on any position with any employee at my acknowledgement ang agreement to meet to be looked in my face and lied to. No Ido not wish to meet with anybody. And I must remain positive knowing that my donation does matter and it saves lives and I will no longer have to donate once I have overcome my financial obstacles. Doing good for a good purpose that could possibly affect my own health. NO THANK YOU
Denied my schedule appointment
I had an appointment 09-01-2023 for 6 pm. I arrived to the center at 6:08. The doors was locked. I was told that instead of the normal 10 minutes. i could only be 5 minutes late. I was never told this information. I have been donating there faithfully 2x a week. I informed the manager Bill that I was trying to be a participant in the drawing for $1500. He just shut me down and out.
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Denied donation
I visited BioLife a few weeks ago to see about starting to donate. After I went through the questionnaire, health assessment and interview, I was deffered because I have Biopolar II. I was told I couldn't donate until I had my psychiatrist fill out a form clearing me to donate. I went throught their required process and a few days after the form was faxed...
Read full review of BioLife Plasma ServicesIncompetent service center personel and leadership
On 27 August on or around 1635 I arrived to Biolife location at Orlando Good Homes rd. After completing my bloodwork I went on or around 1650 to wait line for plasma extraction. There was approximately 16 personel waiting I was waiting in line for 55 minutes. During this time staff did processed one person while there were numerous open systems available...
Read full review of BioLife Plasma ServicesMalpractice
Everything was fine until it wasent. Appointment was 1 hour before closing . Not a lot of people in there . The connected me to the machine and started it . About 3/4 of the way through I felt like I had to throw up which was odd. I look over at the machine and there is blood dripping off the machine . I look down and there was a pool of blood ! I kept...
Read full review of BioLife Plasma ServicesDoctor and nurses
First off, everyone that works there seems to be dead inside. I witnessed no true organization or procedure practices that were being consistently followed. I literally can't write down all the incompetence I witnessed over the drawn out 22 days of hell they made me go through before being rejected on giving plasma. So, I did the intake, saw the nurse. I...
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Pay/poor management
I would of gave zero stars if possible. I want start by saying I accepted to do 4 donations for $400 for 4 donations in a month. I made two donations with no problems. I went donate on July 20th 2023 and was declined due to someone losing my speed blood test from what the manager told me. The manager that was a phlebotomist had to redo my speed blood test...
Read full review of BioLife Plasma ServicesLack of concern or care of donor.
The person plugging me in didn't say anything to me but ask my name put the arm cuff on stuck the needle in and walked away. When she came back finally I told her my are was going numb and look to be turning colors. She gave me something to hold. Took forever for me to donate and was painful. Wish they could make sure it's comfortable, like other donation centers.
Desired outcome: Make sure the donation process is painless and as comfortable as possible
Replied
Waiting.
After I got screened, I had to wait an extra 30 minutes in the chair bc I’m a double red stick. They did other people before me and I requested the person. They did 4 people after me who sat down after me and they told me because I refused the person with no double red experience that I had to wait or come back another day. I have been coming for 5 year...
Read full review of BioLife Plasma ServicesAbout BioLife Plasma Services
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BioLife Plasma Services Contacts
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BioLife Plasma Services phone numbers+1 (800) 828-2088+1 (800) 828-2088Click up if you have successfully reached BioLife Plasma Services by calling +1 (800) 828-2088 phone number 16 16 users reported that they have successfully reached BioLife Plasma Services by calling +1 (800) 828-2088 phone number Click down if you have unsuccessfully reached BioLife Plasma Services by calling +1 (800) 828-2088 phone number 60 60 users reported that they have UNsuccessfully reached BioLife Plasma Services by calling +1 (800) 828-2088 phone number
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BioLife Plasma Services emailsbiolifemarketingandcommunications.us@shire.com100%Confidence score: 100%Support
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BioLife Plasma Services address1200 Lakeside Drive, Bannockburn, Washington, 60015, United States
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BioLife Plasma Services social media
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Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJul 22, 2025
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