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Customer Service

+1 855 937 2238 (Customer Support)
19387 U.S. 19 North
Clearwater, Tennessee
United States - 33764
Mon8:00 AM - 5:00 PM
Tue8:00 AM - 5:00 PM
Wed8:00 AM - 5:00 PM
Thu8:00 AM - 5:00 PM
Fri8:00 AM - 5:00 PM
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Complaints & Reviews

portable oxygen

I called my doctor in November to get machine, cancer remission and copd only weigh 97lbs, I gave up never...

lubbock texas 79407

My name is Anita montelongo, (home health provider/friend). Client is Ida Hernandez 2601 York ave, Apt 309, Lubbock rd 79407. Phone number [protected]. Email: ida.[protected]@gmail.com. I have been trying to get Ida's Cpap fix. She has been having problems with the cpap getting hot which has caused her throat problems. I have been in contact with ur Rep, Susan and this has been going back since middle of 2018 during that time frame she ask that I change to zero n the humidifier. Which I did and still same thing. Hot. This issue has been going on long enough and Ida has not been using her cpap. She had a gentlemen come pick it up back in September 2019 to see if the cpap was fixable since it was no longer under warranty and to give us an estimate of repair cost. We r now in November i have left several messages a have not received a dam returned call. This is getting very frustrating and feel that ida has suffered long enough. If I don't get a response i will take this matter further and will file a complaint with Medicare. After all they did pay for the equipment that has giving her problems and has been address to Susan for quite sometime now. I hope u try to understand my situation. Imagine if it was ur love one! What would u do? I wait to hear back. Thank you

customer overlooked in acquisition

No record of my account since purchase of American Health, repeated calls 8 months, still not processed so no supplies or apnea report report. Called in again and still have not corrected primary physician information. When inquiring am told the patients' information was not migrated during merger and that they are doing the best they can with only 5 women working in the office!!!

cpac

To whom it may concern,
I have been on a bi pac for 15 years, and have had three different ones during that time frame. When my last one started shutting off randomly during the night I tried to order another. The former company HomePatient I learned, had been bought out by Lincare and because it had been a long time since I had done a sleep study Lincare required me to do one, which I did.
My doctor provided the forms and paperwork for my bi pac and we waited. And waited.
4 months later we were informed that the sales rep had left the company and "probably took the order forms with her". So we tried again to have the local office supply one and after more waiting, I was notified my order had arrived and I needed to come to the office and get fitted.
I went to the office here in Bowling Green KY and they gave me a Cpac, not a bi pac as the doctor had ordered. I questioned this and the sales person said that the "policy was that new customers always started with a c pac". I explained I had been using the bipac for well over a decade and THAT is what the doctored had put in his orders. Furthermore, I requested a face mask that would not come off easily as I turn a lot during the night and when it comes off I wake and therefore get little sleep. I was assured one would be ordered and they would call me when it arrived, but to use the c pac until we could work things out.
A couple months later I was on that side of town and went by to see what happened with my mask. After looking at orders and searching on his computer he said it must have been misplaced but he would order another. I said also I wanted to know about my bi pac, and what was going on. He told me again that Lincares policy was to start people on a cpac. I told him BS! I didn't just start this, and that is NOT what my doctor ordered!
I packed the damn thing up and it has been sitting in my closet since.
I have no intention for paying for something that I need, nor my doctor ordered.
I have yet to get the promised mask.
I went and bought a bi pac from another company...like I needed.
You have billed (milked) the insurance company for this charade and billed me for the "difference" or allowed me to "rent" the machine until God knows when.
I have complained to the agents calls for payment regarding this but have never been offered any solution except to send you money for something that does not work for me!
You can email me your preferred instructions pertaining to the cpac. It is in the case it came in. I can take it to the store over off Scottsville Rd if you want, or UPS it directly to you.

A very dissatisfied customer,
Harold Maxwell
#[protected]

customer service

I called in on 2 occasions attempting to obtain a cpap for my grandson. I spoke with possibly a "Jessica" who...

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service and product delivery

BILLING DEPT SENT THE LOCAL OFFICE A FLAG ON THE ACCOUNT THAT PATIENT HAD CHANGED INSURANCE SEVEN MONTHS...

horrible service

In our latest encounter with Lincare in Port Jervis, NY, in July, 2019, my husband's physician sent a...

oxygen

I'm writing for an elderly aunt and myself
Remember I'm an RN I who has made referrals to Lincare but will not ever again. In fact I'm sharing what I know with drs I've worked with and know in my over 30 yrs exp

Aunt diagnosed new serious lung disease and other medical complications and disorders.
Place on Lincare because I ME told her to ask for them.
I've since been made aware of recent law suits settled by Lincare that validate everything I've now experienced or seen

Sales Reps going into drs offices who are not on a compatible ERS When the sales reps go for qualifying info for services they provide and or when addl CMN are requiring signature with O2 sats that qualify and qualifying info to continue service and obtain physician signature they are handed the patients paper chart and sit in a room. Flip through the chart and obtain the needed info

There is exactly ZERO reason a Lincare sales rep or clinician needs access to a patients entire chart
In fact this breaks more HIPPA laws and Medicare Federal laws than I can even list here !
The patient was told that the rep can sign a confidentiality document allowing them access to the entire chart. This is untrue !
Given the info I I found online last night regarding a recent multimillion dollar law suit in which Lincare had to reimburse Fed Govt Medicare billing for exactly what Iam saying here ! Plus they had to reimburse employees who refused to do the dirty work over the billing issues when they all have training under HIPPA and Medicare when they are employed.

Furthermore:
Drivers with smart mouths and I stocked trucks making service calls without setting up an appointment.
My aunt was placed on Lincare 02 because of my recommendation
Was given equipment not adequate for her condition to treat her serious hypoxia
Then when asked for lighter weight equipment it was "perpetually on back order" she went to Lincare because a huge national chain has better access to equipment 24 hr daily service available. It's all a crock.

It seems they have a huge turnover in the manager over each office. As well as with desk office employees.
Now rather than assisting patients effectively they refuse delivery except the day they set and then you must pick up at their office themselves !

Seriously ? Are YOU even kidding me Lincare ?
This from a company that touts service and programs with clinicians to do free home visits on patients with Lunge disease. Cardiac diseases Asthma and such. They tout the program for sales and revenue without any intention of providing the same level service after they receive the patient. Many of them are unable to BREATHE esp in the south ! So there are your patients Lincare ! Money in pocket for YOU ! But picking up often low standard for diagnosis equipment because THEY could not accommodate YOU !
Or wait until you freaking MAIL it ?
There is so much wrong with this I could never list it all !

They push their managers to a set goal based on MEDICARE OXYGEN PATIENTS ! Why ? BECAUSE MEDICARE IS THE BEST OF THE REVENUE ON OXYGEN ! That's why ! And who is Lincare paying back ? The Medicare from inappropriate billing as per the law suits I referenced !
They care not about you or their employees it's as bad as a pyramid scheme !
The "bodies" of employees cast aside have mounted in the years I've been paying attention
Not only is The is an obvious criminal issue as per those law suits eveidenced on line and paying back Medicare
But this is a moral issue. They want the revenue and have forgotten promises. My aunts pulmonologist in Oklahoma tells me Lincare has made promises to the dr many times each a new manager. They agree to give Medicare elidibke patients if Lincare will take patients without Medicare and when it's time to pony up ? You got it ! They fall down on promises made !

Even the best sales staff in the world cannot sell a crap in the toilet product ! They get u to make a promise then refuse to sent it up from middle management. Who is the face of Lincare to those drs those communities ? Not middle management or upper ! It is the sales or manager they send out to make promises they never intended to keep !
Wrong ! Wrong ! Wrong !

Shame on you Lincare !!! Never again. In fact I will tell what I know from now until the end what you people are or have become ! My aunt is still on your service but as soon as I can change her i will !

oxygen

Lincare Holdings Zinc

dysfunctional staffing - out of control associate - sullen resp therapist

My experience included an incredibly sullen and petulant Respiratory Therapist and an associate that was out...

unauthorized credit card charges/unethical behavior

My Mother in Law Diane Kennedy was set up with Oxygen Concentrator in March of 2019. She didn't have insurance and was visiting from out of state. I had arranged with customer service to pay the monthly fee of $115 which I was told was the total amount and I would be billed monthly for it. Fast forward to the end of June, I get a call from customer care indicating they don't have my credit card # and they need me card # now. At that moment I wasn't home, I was in the middle of closing on my new home and to tell you the truth I just don't give my credit card # out to people who call and demand it from me. So, I told the rep I would call back and deal with this when I had time. Then Bruno gets on the phone the rep who had been out to our home 2 times and whom I had given the credit card # to twice. He said he misplaced the # which irritated me even more, because now my credit card # is floating around somewhere. I told him it wasn't my problem he lost it; I still wasn't giving out my card # at that moment. He got nasty with me and so Oh yeah, it's not your problem, your not dealing with me now. I said no. I don't have the time. He then nastily said well then call back when you have the time and hung up.

When I got home my mother in law told me she got a call they found my credit card # and were charging me $460. I never approved the $460 charge. I approved $115 a month. Just because your company made several errors doesn't make it my fault. I believe I spoke with Caesar at that moment. He indicated the $460 would be the only charge, I was extremely furious that I was being inconvenienced for your company's mistake, but I didn't have the time to deal with it any further as I was moving. He assured me I wouldn't have any other charges after the $460. I wanted to dispute the charge because your company had no right to charge me $460 in one shot because of an error. I had to figure out how to not have my account bounce any other authorized charges for the mistake of your company. But I was threatened by him that the equipment would be picked up at that moment and my mother in law would be left with nothing and would not be able to fly home the following week. So, I had no other choice, which is really disgusting of your company.

Now I see a charge for $11.24. I didn't authorize this charge either. Why does your company continue to use my credit card for charges I don't authorize? I will be disputing this with my bank. I will also be sending a copy of this letter to the BBB. I will write a review on any social media I can find. Your company is a terrible company to deal with. I can see why insurance companies don't want to deal with your company.

Very truly yours,

Melissa Kennedy

no call back

I have been trying to reach someone in the Dover office because one of our patients has been unable to reach...

poor customer service

My husband used Lincare service from Lake Havasu, AZ for the past few years. I paid the bill every month...

service/ products

My mother has COPD and now requires oxygen 24/7. I cannot tell you how many times she has had a problem with...

customer service

I have been with lincare for 15 plus years and in the last 2 years this company has went down hill. I wa...

no response for cmn request to start patient on bipap

Rose Marcellus-12/21/1949 is on CPAP with Lincare and Doctor has not been able to normalize AHI on CPAP...

your staff

Your employees were on my property when they opened my storm door to put their flyer on my door knob. They didn't make sure the door was closed and it was blown open in a storm that evening. My door and porch light was damaged. I called in and was told by a manager that it would be taken care of. I was asked to take pictures and get them to the I Care dept. Then I was told they didn't care and wouldn't pay for the damage and I was hung up on. I am now in the process of posting a review everywhere I can to explain that your company does not take responsibility for damage that is directly caused by their employees being at someones home.

customer service

I moved from one town to another August 2018. I have made multiple calls to the company requesting that my local office be changed. To date (06/11/19), this has not been done.

I have been trying to check out other mask options for my CPAP machine. Initially, they told me that I would need a doctors order to get that done. I complied and have called them several times to find out what my next step is. Every time I call them, I am told that someone will call me back within 48 hours. That has not happened.

I thought this was a random failure, however I have had several patients that I work with in my hospital complain about the same thing. My next step will be to call Medicare and ask for another provider. I am long overdue for new supplies.

I have been trying to get a portable oxygen concentrator for about 2 years or longer.

I had been working with Rodney (whom I thought was the manager) just found out 2 weeks ago. I am now trying...

resmed cpap service repairs in fort wayne in

My ResMed Aircurve 10 ASV CPAP machine has stopped working properly and needs repaired. I have had difficulty obtaining the correct information and facts to pursue repairs or replacement. This issue seems to be overly complicated and any mistakes could be costly. There is a great deal of disparity of information provided by Blue Cross Blue Shield and Lincare creating a gap of unknowns. I am extremely disappointed with the accuracy and clarity of information from customer service provided by Lincare of Fort Wayne.
Issues:
1. Actual delivery date not clear and Lincare unable to provide actual date - Original purchase was from Home Health Depot (recently purchased by Lincare) and no records seem to be available. BCBS said Lincare should provide this information.

2. Replacement date provided by Lincare is in conflict with BCBS - this places me a risk for total costs of a new unit with out insurance coverage. Lincare stated the unit could be replaced based on the last invoice date of 12-31-15 (somehow this date showed up after five days of questions) - this is in direct conflict of the benefits information provided by BCBS Benefits Representative - requires five years + rental period (23 months) to qualify - the concern here is if I take delivery I could then be obligated for the entire costs of a new unit. Potentially >$5, 000.00. This is misrepresentation of facts. Lincare did provide a reference number I9400002 from "Dave" at Anthem BCCS, The benefit representative had not record or could relate that number to any reference files??.

3. Lincare demands a doctor's visit and prescription for a replacement unit, including repairs. BCBS does not require the additional services for a repair/replacement unit - these costs are excessive and would be my burden.

4. With a five-year replacement cycle there is no effort to assist with replacement or repair if the unit fails after the two your warranty prior to the five-year cycle unit through Lincare. This is a gap in the system - yes repairs can be deducted from yearly deductible unfortunately I have a $6, 000 deductible plan.

5. The more one digs into the requirements of insurance and the service provider and analysis of the total cost and complexity of the problem the more important it is to have accurate and clear information. Overall customer service experience has been very poor, request for information not accurate, request for call back when transferred to a different department not completed. There does not seem to be a trusted level of expertise at the office. I finally requested to speak with a manager for clarification of information from BCBS and Lincare on two different days finally on the second day Ebony returned the call she was less than empathetic or helpful and once she did return my call her attitude was less than professional- "this is what you get take it or leave it attitude". My request was simply to relay and clarify information from BCBS to ensure I could make a decision with the correct data. This mis-information and her attitude only generates excess frustration for an expensive and complicated problem.

My original goal was to gather all of the required information to make a value-based decision to repair or replace my CPAP within the limitations of BCBS insurance - I'm not sure yet today that I have accurate information and which direction to pursue. I do know that working with the FW Lincar office has been exhausting and frustrating. I have less than a good impression of Lincare and will be looking for another provider.

I do not have the records of when the first CPAP was delivered, either four or five years ago. It has been replaced once during the warranty period for a similar problem on about 6-16. The original company I was directed to in network directed to for purchase of my CPAP (?Home Health Depot?) was purchased by Lincare three years ago. I'm told the CPAP has a five-year durable equipment replacement cycle. I asked Lincare for the delivery date to see if I needed to pursue a new unit or a replacement and if they would provide the shipped date - well they do not have or will not access those records. So I asked Lincare about possible repair (approximately 6 weeks and $700 to $880 or more for a repair) plus the cost of a rental unit. If I were to purchase a new unit and only if I was eligible (> 5yrs) Also I would be required to get a new sleep study and doctors' orders for a repair / replacement.

I have called the Fort Wayne IN Lincare office for the five past days in a row to find a solution without getting the information needed. For each of the first three days I was told someone would call me back - that never happened no one called me back. On the forth day again I talked with a Customer Service Specialist and a CPAP counselor and still left with questions so I asked for a manager to call me back - that did not happen until I called back again. I then spoke with a manger named Ebony, she was not very helpful or understanding. When I share my discussion with the BCBS benefits rep she became indignant and proceeded to tell what she would do. I would say she was rude and she proceeded to tell me how it was going to be. I explained again that I was requesting that she follow up with BCBS in reference to the questions and information noted below.

I did call BCBS, my insurance company, the benefits group can only look back 3 years for history and if a claim was filed the too soon I would be ineligible and would be charged the full amount. I was also told by my insurance benefits that Lincare should provide the following:
1. ship date of original equipment
2. That durable equipment was to last for the period required - in this case 5 years- or should be repaired or replaced by the provider (Lincare) for the original cycle.
3. That there is no insurance requirement that a sleep study or new doctor's orders are required to repair or replace the unit.

customer service

What does it feel like to hear "I can't help you" well if you sent me products I did not order, then it i...

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