Menu
CB Medical Services and Facilities BioLife Plasma Services 6310 Source Center Pt, Colorado Springs, CO, 80923, US
BioLife Plasma Services company logo
BioLife Plasma Services
reviews & complaints
BioLife Plasma Services company logo

BioLife Plasma Services

6310 Source Center Pt, Colorado Springs, CO, 80923, US
Learn how the rating is calculated
3 complaints
File a complaint Write a review
Working hours
Mon
6:00 am - 7:00 pm
Tue
6:00 am - 7:00 pm
Wed
6:00 am - 7:00 pm
Thu
6:00 am - 7:00 pm
Fri
6:00 am - 7:00 pm
Sat
6:00 am - 7:00 pm
Sun
6:00 am - 7:00 pm
ComplaintsBoard
K
2:33 pm EST
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
BioLife Plasma Services has left an official reply on this complaint.

BioLife Plasma Services - Scheduling appointments

I was deferred back in May pending a 2 part protein test. After my second test I called a few times over the following weeks. No one answered...ever. finally about a month after the second test I got a return call saying that I was clear to donate but that it was time for my physical again. I have been trying ever since. I go on the site at least once a week and try to schedule out as far as it will let me. Every day ALWAYS says "no appts available". It has been months. I have called sooo many times and never have I gotten an answer or call back. I still get emails all the time from them asking me to come donate and to schedule an appointment. I am very frustrated.

Claimed loss: Time, money, i.e. missed opportunity to donate

Desired outcome: Schedule an appointment for a physical and donation.

Read full review of BioLife Plasma Services
Resolved

This complaint has been resolved automatically due to user's inactivity.

Hide full review
ComplaintsBoard
M
2:27 pm EST
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
BioLife Plasma Services has left an official reply on this complaint.

BioLife Plasma Services - Not being able to donate per nurse

Iv was told getting covid injection would not hinder me donating. When I went in today, I of course got screened by the nurse bc I answered yes 9n questionnaire about vaccination. She ask 8f I had a fever, st, ect. I said no just a sore arm at injection site. Which is a common reaction. I said it felt like a tetanus shot. She said I couldn't donate by my arm was sore. That is BS. It's typical to get soreness around injection site with any immunization. U might as well not let anyone give blood, bc everyone is stating they have pain in their arm at injection site. I guess being truthful isn't always the right thing to be. I could have said no I felt fine and donated w/o an issue. Especially bc I use my right arm and the sky was in my left. Seems like you guys advertise so much you need donations but you turn people away all the time.
I am an RN x 10 yrs now. I work in an infusion area. I know when and what to look for in a pt. I guess you don't really need plasma as bad as you say u do.
This was my second donation, so my better reimbursement day.
Very disappointed
Renee lloyd

Desired outcome: Would like my 70 dol donation fee

Read full review of BioLife Plasma Services
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
S
11:52 am EDT

BioLife Plasma Services - protein test wait time and horrible customer service

Donated last/gave sample April 30th
Tried to donate May 4th, but sample had returned with low protien so I was deferred
Gave new sample May 7th (the soonest they said I could)
Was told to allow 7-10 days
Called today and my levels were normal but I couldnt donate until May 21st at the earliest because a doctor has to sign off on it
14 days after 2nd sample I can donate
3 days after 1st sample I could not donate
I was upset. I asked what hours the doctor would be working on the 21st and she said she doesnt know. She then said she was too busy for this and had another call and hung up on me without even saying goodbye

Read full review of BioLife Plasma Services
Hide full review

Giving a Voice to Consumers

We support genuine feedback

At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.

We are committed to authenticity

Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.

We prefer proof

We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.

We’re all about conversations

ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.

We are open to everyone

We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.