BioLife Plasma Services

This nurse did not listen to what I am trying to explain but tather than just told me I can’t donate anymore because of the piercing that I had back may 2023. I remembered one technician documented it while screening me but was not there. I just feel like she did not gave me any chance. Why did they let me donate if they are teally I serving me everytime I come un and dinate with my piercings already done. It is just unfair because I am depending on this donation for my expense for my kids school and also trying to help people.

I have donated yesterday and they told me they were having a problem with the money getting on peoples card something about the bank they told me that it should take a couple of hrs to get on the card it gas been a inconvenience cuz the next day I still haven't received my money I been calling the place I went to but no one is answering the phone I been calling none stop and still no answer I want to know what going on with my money cuz of ur business I am in a very bad spot do to I really need that money yesterday this is very bad business on ur part for not getting this problem fixed quickly

I donated as a lapsed donor on December 28th 2023 in Warren Michigan. I was finished donating by 4:30 p.m. As of December 29th at 11:30 a.m. I still have NOT received my payment! I contacted the card issuer who said it is the fault of Biolife. I called my center and they tried blaming it on the card issuer. They then called me back and said payments should be made by 5 p.m. e.s.t. today. I have a bill that is due before 5 p.m. today which will now be late and I will incur a late fee. Is Biolife going to also "compensate" me for the late fee and my aggravation? Would if it is not there by 5 p.m. today. This million dollar company is ripping off the poor and working class by taking our body fluids and not compensating us in a timely manner as they advertise they do. My next phone call will be to a Lawyer!

My complaint on biolife has not been resolved. I’ve done what they’ve asked of me but they have yet to contact me other than going to compliant board requesting for me to submit my complaint on their website which l’ ve done. I would like to know what I can do next. First they unfairly deferred me for just speaking on my feelings and now they’re lying stating my complaint is resolved which is not true at all. No one has bothered to contact me

I have been donating almost 1 yr. Enduring the long lines and wait times to donate. Often there 3 hours and then 1.5 hours drive time...I quit after my last visit and won't go back. I thought my appt was 7:45 and it was 7:35. I couldn't register and was turned away. It was the day before Thanksgiving, there was absolutely no one in line for testing, two people being test and one person registering. I was told that if I wanted to donate that day to come back at 3:55. AGAIN, no wait at all and they couldn't get me in so I could complete my donation. So, it's just not worth it if they are that un-accommodating. Customer/Donator to Administration interface is severely lacking. I can do something else with the 4.5 hours I was giving to you twice a week.

I’ve been donating for a while now at the Douglasville Georgia location. For the last couple of months wait times have been extremely long. Lines to get your vitals done are wrapped around the inside of the building and the line to actually donate has been the same way. The wait is ridiculous. Once, I stood in line for about two and a half hours and and the entire process took about 3 and a half plus hours, all for $40. I’ve made several appointments after that to only come in and find that the lines are still wrapped around the inside of the building. After seeing that, I’ve just walked out each time. BioLife has to understand that people have jobs and other responsibilities. Most of us can’t afford to be there for three to 4 hours. They seriously need more staff or they need to rethink their scheduling process. Because of this, I won’t be donating anymore.

I've been a plasma donor for almost 2 years. I've recently been receiving $140 a week but now it's been reduced to $130 and the alert I received was showing as a "reward" I spend on an average, 2 hours at Biolife every time I donate.

Why do people get rewarded when they stop donating? Why don't you reward the people who continuously donate every week instead trying to get away with paying as little as possible? I feel our time and plasma is definitely worth more than that. My husband stopped donating for 6 months and you offer him $750 to come back while I never quit and I was getting $140 a week. Please tell me how this is fair!

I've literally received 5 payments of $40. And every time I go away they just keep giving me another $40 not giving me the promotion. Even though it states on the app that I have the promotion. I've already called them and I've already emailed them and they just keep telling me the same stuff over and over again.. Or they tell you to call the number on the card which doesn't take you to anybody.

I am here to complain because I was told to leave after someone there told me if I couldn’t donate he would try to help me with some type of compensation I have a 1 year old and my fiancé was tuned away multiple times this week so I went in to try because we are desperate and this is not the way they should run things why did he give me hope that I could walk out with money and they kick me out it’s so wrong I walked out in tears

I've been listening to radio ads announcing a new BioPlasma office in the state of Delaware. Neither your company or the production company you hired to do the ad did it's research into the pronunciation of our city.

Our city is Newark, pronounced NewArk with 2 syllables. Your radio ad has our city as Newerk, which is in northern New Jersey.

Your ad needs to be re-recorded with the correct pronunciation of our city.

On September 30, 2023 I went to donate for the first time. Passed the physcial and other tests, sat in the chair to start. The "tech", Gladys, stuck the needle in no problem, I didn't even feel it, but when the machine ran a cycle to send my blood back to me, I stated that it felt very heavy and very warm. She immediately paused the machine and pulled the needle out, saying we'd call it for today, but I'd still get paid.

Since then, I now have a huge hematoma on my arm. The tech blew my vein, and after a week of pain and discomfort, went to a real doctor. I tried calling the nurse at Biolife back, left two messages, and they ghosted me. I have to keep my arm wrapped for who knows how long, and it's weak and painful. Never again.