CB Fast Food Chains Wendy’s Complaints #62-81

Wendy’s review: Wendy’s Restaurant - incorrect info given to customer resulting in extra costs

Rosalynn Williams of Lawrenceville, US

Sep 23, 2023 12:57 pm UTC

The Wendy’s at 1730 North Olden Ave., Trenton, NJ 08638, around 12:03pm on today (9/22/2023) said that they do not have small size. I ordered, thru the drive through, two combo meals and requested one of the meals in small size. The employee said that they do not have small. When in fact I have always ordered a size small when ordering myself a combo meal. I got home to look on the app to see if in fact the size small had been discontinued…the size small is still a choice on the app. Whomever the employee was taking the order needs to be retrained or no longer work at a register. Very disappointed she put the size medium through and lied to me, the customer, and was in fact charged for the medium size. The receipt says the host name is Katerina and the cashier name was Angel. I did call the restaurant and spoke to the manager to let them know what happened and she told me I can come back in to the restaurant. However, I do not have time today to return back to that location.

Desired outcome: Reimbursement of the difference between the small/medium size costs and that particular employee reprimanded for giving customers incorrect information.

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