CB Fast Food Chains Wendy’s Complaints #82-101

Wendy’s review: food / store

mbs23 of Leesburg, US

Sep 03, 2023 10:17 am UTC

Wendy's

10401 US Highway 441

Leesburg, FL 34788

[protected]

My friend & I stopped in at the above Wendy's on 9/2/2023 around 1 PM; she paid for my lunch & used coupons. Mgr allowed us to use 2 coupons on same order.

We were dining inside but when we walked into store & I noticed how dirty it was; when you walked across the floor your shoes stuck to the floor. Counter that food is served acrossed to customers was dirty. We received our food and went and sat down. Our sandwich was lukewarm, the bun was hard, fries were lukewarm and were from bottom of bag. Another customer was trying to ice from soda machine but there was none available. An employee walking into restaurant said she would get her ice from the back. The only items that were good were the strawberry and pineapple mango drinks.

We didn't want to complain about the food due to being allowed to use 2 coupons. The restaurant was not busy when we stopped there nor was the drive thru. Don't understand why it was so dirty.

The cashier could barely speak English and she wasn't sure how to do order so she had to ask for help from fellow employee, then another lady came to help; think she was the manager.

Another issue I have with all Wendy's is that most stores don't use Iceberg lettuce for the sandwiches or salads. I am a kidney stone maker and have to avoid eating dark greens due to high levels of oxylate. I can have only low levels and then not very much. Not all greens are good for you. Hope you change or add Iceberg to sandwiches & salads. It's also less expensive than greens.

The store also had mold around air vents. This is the worst store I have visited for quite a while as I don't visit Wendy's much due to my diet restrictions.

I hope your regional or district manager gets this store cleaned up.

Thank you for your time and consideration

Marybeth Schepper

2345 South St #1

Leesburg, FL 34748

Desired outcome: A refund would be nice but since my friend paid I don't have the receipt. Whatever you deem reasonable would be great. But the store would have to be cleaned up before I visit that store or any other store in the near future.

0 comments

Add a comment

Wendy’s - treating employees unfairly 173

Resolved

Wendy’s - Food causes diarrhea 17

Wendy’s - changed the formula?? 46

Resolved

Wendy’s - severe food poisoning 13

Resolved

Wendy’s - we got shot by a security guard in one of the restaurants! 9

Wendy’s - Assault by employee 3

Wendy’s - Not able to get my check

Wendy’s - Wendy's breakfast

Wendy’s - customer service 1

Wendy’s - food/ service

View all Wendy’s reviews and complaints

Wendy’s Contacts

Wendy’s phone numbers

+1 (888) 624-8140

Click up if you have successfully reached Wendy’s by calling +1 (888) 624-8140 phone number 1 1 users reported that they have successfully reached Wendy’s by calling +1 (888) 624-8140 phone number Click down if you have unsuccessfully reached Wendy’s by calling +1 (888) 624-8140 phone number 2 2 users reported that they have UNsuccessfully reached Wendy’s by calling +1 (888) 624-8140 phone number

Customer Care

+1 (614) 764-8478

Click up if you have successfully reached Wendy’s by calling +1 (614) 764-8478 phone number 1 1 users reported that they have successfully reached Wendy’s by calling +1 (614) 764-8478 phone number Click down if you have unsuccessfully reached Wendy’s by calling +1 (614) 764-8478 phone number 4 4 users reported that they have UNsuccessfully reached Wendy’s by calling +1 (614) 764-8478 phone number

+1 (614) 764-3044

Click up if you have successfully reached Wendy’s by calling +1 (614) 764-3044 phone number 2 2 users reported that they have successfully reached Wendy’s by calling +1 (614) 764-3044 phone number Click down if you have unsuccessfully reached Wendy’s by calling +1 (614) 764-3044 phone number 1 1 users reported that they have UNsuccessfully reached Wendy’s by calling +1 (614) 764-3044 phone number

+1 (614) 764-3368

Click up if you have successfully reached Wendy’s by calling +1 (614) 764-3368 phone number 0 0 users reported that they have successfully reached Wendy’s by calling +1 (614) 764-3368 phone number Click down if you have unsuccessfully reached Wendy’s by calling +1 (614) 764-3368 phone number 1 1 users reported that they have UNsuccessfully reached Wendy’s by calling +1 (614) 764-3368 phone number

Media Contact

+1 (614) 764-3300

Click up if you have successfully reached Wendy’s by calling +1 (614) 764-3300 phone number 0 0 users reported that they have successfully reached Wendy’s by calling +1 (614) 764-3300 phone number Click down if you have unsuccessfully reached Wendy’s by calling +1 (614) 764-3300 phone number 1 1 users reported that they have UNsuccessfully reached Wendy’s by calling +1 (614) 764-3300 phone number

+1 (614) 764-3327

Click up if you have successfully reached Wendy’s by calling +1 (614) 764-3327 phone number 0 0 users reported that they have successfully reached Wendy’s by calling +1 (614) 764-3327 phone number Click down if you have unsuccessfully reached Wendy’s by calling +1 (614) 764-3327 phone number 1 1 users reported that they have UNsuccessfully reached Wendy’s by calling +1 (614) 764-3327 phone number

Animal Control

+1 (614) 764-3311

Click up if you have successfully reached Wendy’s by calling +1 (614) 764-3311 phone number 0 0 users reported that they have successfully reached Wendy’s by calling +1 (614) 764-3311 phone number Click down if you have unsuccessfully reached Wendy’s by calling +1 (614) 764-3311 phone number 1 1 users reported that they have UNsuccessfully reached Wendy’s by calling +1 (614) 764-3311 phone number

Vice President Investor Relations

More phone numbers

Wendy’s emails

customercare@wendys.com

100%
Confidence score: 100%

Support

crista.miller@wendys.com

100%
Confidence score: 100%

Support

erica.erwine@wendys.com

93%
Confidence score: 93%

More emails

Wendy’s address

1 Dave Thomas Blvd, Dublin, Ohio, 43017, United States

Wendy’s social media
Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more

Aug 17, 2026
View all Wendy’s contacts