CB Fast Food Chains Wendy’s Complaints #22-41

Wendy’s review: Defective Soda Machine

LA115NY of Staten Island, US

Feb 16, 2024 12:33 pm UTC

Verified customer

I was at the Wendy’s Restaurant at 1661 Hyland Boulevard, Staten Island, NY (Store #1036) on Saturday, 12/23/2023 at 12:54 PM.

I purchased my meal and was given a cup to draw my own drink from a choice of 2 machines. The first machine I attempted to use spit out the syrup instead of the syrup/seltzer mix. I then proceeded to use the second machine, which was even worse, resulting in syrup being sprayed all over my legs/shoes, as per the pictures below. The manager, Jessey, said he couldn’t do anything about it. He checked the machine, although why I don’t know, and stated it was ok – when it obviously wasn’t. He gave me a wet paper towel to try to clean myself off, but it didn’t work – my pants and shoes were stained with orange syrup. I asked if the store was going to pay for my dry cleaning and/or replacement of my pants/shoes. Jessey stated I would have to contact Wendy’s directly, so here I am.

I've sent a total of 3 emails to Wendy's complaint department, and haven't had the courtesy of any meaningful response beside 'thanks for reaching out'. This is the most annoying company I have ever tried to deal with. Their blatant disregard for their customers is truly mind boggling. I guess they figure if they never answer your complaint that you'll just give up and go away.

If anyone knows how to get their attention so I can get my issue resolved, it would be much appreciated.

Claimed loss: Ruined pants and ruined sneakers

Desired outcome: I would like compensation for the price of my ruined pants and sneakers.

Confidential Information Hidden: This section contains confidential information visible to verified Wendy’s representatives only. If you are affiliated with Wendy’s, please claim your business to access these details.

Wendy’s - Defective Soda Machine - Photo 1

Wendy’s - Defective Soda Machine - Photo 2

Wendy’s - Defective Soda Machine - Photo 3

Wendy’s - Defective Soda Machine - Photo 4

Wendy’s - Defective Soda Machine - Photo 5

View 0 more photos

0 comments

Add a comment

Wendy’s - treating employees unfairly 173

Resolved

Wendy’s - Food causes diarrhea 17

Wendy’s - changed the formula?? 46

Resolved

Wendy’s - severe food poisoning 13

Resolved

Wendy’s - we got shot by a security guard in one of the restaurants! 10

Wendy’s - Assault by employee 3

Wendy’s - Not able to get my check

Wendy’s - Wendy's breakfast

Wendy’s - customer service 1

Wendy’s - food/ service

View all Wendy’s reviews and complaints

Wendy’s Contacts

Wendy’s phone numbers

+1 (888) 624-8140

Click up if you have successfully reached Wendy’s by calling +1 (888) 624-8140 phone number 1 1 users reported that they have successfully reached Wendy’s by calling +1 (888) 624-8140 phone number Click down if you have unsuccessfully reached Wendy’s by calling +1 (888) 624-8140 phone number 2 2 users reported that they have UNsuccessfully reached Wendy’s by calling +1 (888) 624-8140 phone number

Customer Care

+1 (614) 764-8478

Click up if you have successfully reached Wendy’s by calling +1 (614) 764-8478 phone number 1 1 users reported that they have successfully reached Wendy’s by calling +1 (614) 764-8478 phone number Click down if you have unsuccessfully reached Wendy’s by calling +1 (614) 764-8478 phone number 4 4 users reported that they have UNsuccessfully reached Wendy’s by calling +1 (614) 764-8478 phone number

+1 (614) 764-3044

Click up if you have successfully reached Wendy’s by calling +1 (614) 764-3044 phone number 2 2 users reported that they have successfully reached Wendy’s by calling +1 (614) 764-3044 phone number Click down if you have unsuccessfully reached Wendy’s by calling +1 (614) 764-3044 phone number 1 1 users reported that they have UNsuccessfully reached Wendy’s by calling +1 (614) 764-3044 phone number

+1 (614) 764-3368

Click up if you have successfully reached Wendy’s by calling +1 (614) 764-3368 phone number 0 0 users reported that they have successfully reached Wendy’s by calling +1 (614) 764-3368 phone number Click down if you have unsuccessfully reached Wendy’s by calling +1 (614) 764-3368 phone number 1 1 users reported that they have UNsuccessfully reached Wendy’s by calling +1 (614) 764-3368 phone number

Media Contact

+1 (614) 764-3300

Click up if you have successfully reached Wendy’s by calling +1 (614) 764-3300 phone number 0 0 users reported that they have successfully reached Wendy’s by calling +1 (614) 764-3300 phone number Click down if you have unsuccessfully reached Wendy’s by calling +1 (614) 764-3300 phone number 1 1 users reported that they have UNsuccessfully reached Wendy’s by calling +1 (614) 764-3300 phone number

+1 (614) 764-3327

Click up if you have successfully reached Wendy’s by calling +1 (614) 764-3327 phone number 0 0 users reported that they have successfully reached Wendy’s by calling +1 (614) 764-3327 phone number Click down if you have unsuccessfully reached Wendy’s by calling +1 (614) 764-3327 phone number 1 1 users reported that they have UNsuccessfully reached Wendy’s by calling +1 (614) 764-3327 phone number

Animal Control

+1 (614) 764-3311

Click up if you have successfully reached Wendy’s by calling +1 (614) 764-3311 phone number 0 0 users reported that they have successfully reached Wendy’s by calling +1 (614) 764-3311 phone number Click down if you have unsuccessfully reached Wendy’s by calling +1 (614) 764-3311 phone number 1 1 users reported that they have UNsuccessfully reached Wendy’s by calling +1 (614) 764-3311 phone number

Vice President Investor Relations

More phone numbers

Wendy’s emails

customercare@wendys.com

100%
Confidence score: 100%

Support

crista.miller@wendys.com

100%
Confidence score: 100%

Support

erica.erwine@wendys.com

93%
Confidence score: 93%

More emails

Wendy’s address

1 Dave Thomas Blvd, Dublin, Ohio, 43017, United States

Wendy’s social media
Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more

Sep 15, 2026
View all Wendy’s contacts