Wendy’s
reviews and complaints

Was on hold for 24 minutes, went from 11 ahead to 7 ahead.

Called back, during hours; msg. You are calling during our hours, but we are closed!

Your gift card balance on-line does not work!
"operation not permitted"

Tried your on-line app 5 times

[protected] is card number

Please e-mail [protected]@gmail.com

This phon

9/25/2021
I went to use my app to gain points and the widget was missing. I could not add any points to my account. I have tried to download it again and it says that the app is only good for an Iphone. I have a ZTE android and have been using it for quite a while. I can access my account on my pc but not on my phone. What do I do?

On 9/26, went to Wendy's in Oberlin, Ohio. Dining room was closed, so I had to use drive-thru. Ordered two big bacon classic meals; when I got home, discovered that I had gotten two new chicken cheddar meals. Was upset at not getting what I ordered, but decided to just eat what I did get. Must say, however, the chicken sandwich was DELICIOUS! Crispy on the outside, tender on inside, melted cheese on bun made the bun crispy, too. Flavors blended very well and it was a very good sandwich. However, would like more attention paid next time so I get what I actually ordered

Last night I ordered a Avocado chicken club and it was amazing. So tonight after a long day and not wanting to cook I went back for another. I put in my order with no issues. When I reached the window to receive my food that was already paid for at the prior window, I did not receive the coke I ordered so I also decided to check my bag to make sure everything was correct. I got a completely different sandwich than the night before. When I asked for the correct order, the young blonde girl rolled her eyes at me and grabbed someone else. I was told that the sandwich I ordered had been discontinued months ago (yes, the same sandwich I ordered without issues yesterday). The employee tried offering to add guac with extra charge. I had already paid for my order, and expected the correct order as no one told me it was discontinued when I placed the order OR when I paid for the order. The employee insisted on arguing about the nonexistent sandwich. Finally the frustration kicked in and I left. Without my drink, and with the wrong sandwich. I paid for a drink that I never received and a sandwich I never wanted. All I asked for was a correction. Or at the VERY least, I wish someone would have told me I wouldn't be getting the sandwich I ordered prior to paying for it.

date: 09/21/2021- time:10:18 am -store #: 30058 receipt # 3057 address: 3155 n. pine ave Phone #: [protected]. my husband and I were o our way home from a Dr. appointment and decided to grab some breakfast on the way out of town so we went through the drive thru at wendy's when ordering I ask for just a second to decide on what we wanted because we had never been to a wendy's, when I asked the person taking our order (which we found out at the window was the manager) was rude and very short with us. we made our order anyway and continued on up to pay and get our order, still they were rude and short with us. so we paid, got our order and pulled into a parking space to eat a little before we got back on the road to home. when we opened the bag I had ordered a #1 bcn chkn croissant in my order I did not get a croissant instead I got some kind of stale roll, a chunk of burnt bacon and old tough piece of chicken. My husband ordered a #5 sausage, egg and cheese biscuit. the sausage was cold so was the egg and the biscuit was stale. needless to say we wasted $11.75 on food that was unable to be eaten. We vary rarely stop at fast food places because we worry we will be wasting our money, and sadly that is just what happened. I really don't know what else to say other than we were truely dissappointed. We thought Wendy's was a better place to eat than this showed us it was. I would prefer my money back because after this experiance I'm not sure I want to try going back to another wendy's again. Thank you for your time, I really hope this won't happen to anyone else. money is tight for so many now days and that includes us.

I placed a small order of 4 piece chicken nugget and small fry. Paid almost $4 In total. Haven't ate in 2 days. Am starving for that meal and food was so stale, leathery and cold and fries hard and ice cold. Food was inexcusable and beyond seravble. I'm appalled that was sold and I'd personally like a refund or Replacement meal. Was not given a receipt or when attempted to contact store by phone no calls I made wee answered at all. This was extremely horrible customer service and the cook should be fired for allowing this to happen as well at night shift management who allowed this to happen! I would appreciate a refund or Replacement meal. I need to eat and I can't because the food is froze and inedible. I'll send pictures.. Absolutely Terrible and inexcusable for employees to sell this. Pure laziness and they need a swift repremand or retrained. Unacceptable whatsoever.

I have a lot of complaints about the low customer service over the last few years, my wife and i used to enjoy Wendy's more than any other fast food store. but not anymore we now because of this last situation we will not frequent your stores.
the situation tonight was that I ordered a Apple Pecan salad, i had asked not to have chicken and noticed that the price was not reduced as it always was in the past, and when it was not adjusted the cashier would discover that their was a second button that needed to be pushed in order for the reduced price.
but today the manager of maybe 12 years of age told me that they never had a price reduction and that he has been employed a whole year and never gave a reduced price. I have bought a lot of salads over the years from Wendy's and always have been given the discount when I order it with no chicken. its up to you if you want our business in the future!

We pulled into the drive through at the Wendy's in Macedonia, Ohio last night at about 9:20 PM. There were 3 cars ahead of us. One car got frustrated and left leaving 2 cars in front of us. Each car took 10 min to complete the order taking. When we finally pulled up to the window they asked us to pull forward because of the wait for our spicy nuggets. My wife pointed out that there was nobody behind us. We were told that they cannot take the next order until we were past the window? So it appears they were cooking each order individually. Also, all the lights were out as if they were closed. I assume this was to deter customers from coming. There were 5 people working at least, so I doubt think being shirt handed is an excuse for the slow service. Ultimately it took us nearly 45 minutes to get through the drive through for 1 son of a baconater combo and a 10pc spicy nuggets, with only 2 cars ahead of us! This location has been increasingly becoming a horrible option to get food. Fast food should be at least remotely fast. This was an embarrassing display of ineptness and lack of caring.

I just ate the worst egg sandwich I have ever eaten since the beginning of fast food restaurants. I am 82 years old and normally always buy my breakfast at either McDonalds, Burger King or Krystal. I recently stopped buying at Burger King due to their egg patty being over cooked. Today, for the first time I tried Wendy's on Cottage Hill Road in Mobile, Al. As I said first, worst I have ever had.

The egg was over cooked with fried fringes to the point it was not edible.

The fries were over cooked, plus too spicy.

The biscuit was greasy and appeared to be under cooked(baked). The after taste in my mouth is one of pure Crisco lard(not oil).

Since I was 14 years old I have worked in some type of business that was a service type to customers. Bag boy at grocery store, cutting neighbors yards, selling women's and children's shoes and as a student in college working in a full service restaurant(from waiter to bus boy to manager), finally after college opening my own business which was insurance and real estate.

I am known among my friends as a very good chef(cook). So, with my food experience both as an employee and personal benefit, I believe I am slightly qualified to rate or judge the quality of a food item. I don't know if you have had any other complaints about the quality of this particular item but I would strongly suggest you check out my complaint. Not sure if it is this particular store here in Mobile or the whole chain since I am sure your food items are prepared and shipped to each store.

I placed a delivery order through your app. I received the text stating my food was delivered... But never received any food! I texted the number back stating I never received the food! The response I received was... We're sorry Door Dash let me down! Therefore... I paid for food I never received!

I just called [protected] to speak with someone about an issue I had and a product. I was # 28 in line, listened to the music for thirty minutes and all the little girl messages over and over, now I'm down to being number 6 in line to speak with someone and someone just dropped my call ... after waiting thirty minutes! I would like for someone to call me back [protected].
One of the employees there called me mommy and I replied, "I am not your mommy" and she said, "Well, you could be". I answered again, no I could NOT be your mommy! then she couldn't get the drink right and the Chili was all beans and tomato sauce, I couldn't see any meat in it. Pleas call me back, I'd rather not go on Linked in and complain but I need answers.

I waited on the Wendy's drive thru line for 30/35 minutes to have my primary order ruined...& I didn't realize it until I reached home! I ordered a single Baconator with no mayo..."just bacon, ketchup & cheese" I said. "No mayo!" I said that about 3 times. I get 2 sandwiches with extra mayo on them. Of course you know the people who want no mayo CANNOT eat that sandwich.

I waited for 35 minutes (from 6:20-6:55p). I clearly told my order and still got it wrong. I was charged $13 and some change. I received no receipt that's why I couldn't register a complaint on the other complaint site. What is the problem?

Wendy's 2940 Fox Street, Philadelphia, PA 19129

I went to Wendy's in Siler City, NC and had a horrible experience. I ordered a spicy chicken sandwich. It did not have lettuce or tomato on it. I took it back and was given another. Again, it had no lettuce and tomato. I did not get out of the parking lot either time. When I went back the second time I was told that they did not have any lettuce or tomato. The manager, Xavier was rude and condescending. He refused to give me a refund upon request, yelled at us and accused us of being rude. We were not rude but frustrated since this was our second time coming back. He then threatened to call the police if we did not leave. I will be following up tomorrow with the store. It was an awful experience.

this is the second time they put the chili upside down I ask for it to be put in a plastic bag they did not want to and made me wait longer, I ask about one of the salads and was told it is just cheese I said I see other stuff "no just cheese " second the chili leaked not putting the lid on until it snaps and placing it upside down also did not not being to get a hold of you until ? also is getting me upset DO NOT ANY FREE REPLACEMENTS in the future need to eat NOW just want them to give me back my money for the 2 large chili and to be trained on how to close the lids how to place in bags and I know your salads not NOT JUST CHEESE I am so very very upset