Wendy’s
reviews and complaints

I went to the 10926 Culebra rd, San Antonio on 19 Oct ‘21. I ordered a Baconator combo and a large chili. The sandwich was dry and not much flavor. The chili was only 2/3 full for the first thing. 2nd, the meat looked as if it was a frozen burger that was broken apart for the chili. There were many large chunks and they were flat and somewhat hard. And the taste of those chunks were like paste! The rest of the chili had a little taste. I could not finish it, I had to throw it away.

The service was pretty good! We go there often, because it's close to home and my wife likes the nuggets.

The Wendy's in Welch Wv is one of the worse I have ever been too. Service is a joke and order is wrong 8 out of 10 times. Your new French fries are supposed to be crispy and hot we'll theirs are soggy and cold. Live too far from it to take them back so I have to deal with it. Please send someone there to fix the problems. This place will shut down soon due to lack of quality service and food.

Policy preventing any walk in orders, and coupons not accepted for online orders. This is literally the only fast food joint that still has dining room closed, won't accept walkin orders, and online order won't accept coupon. They should open the dining room for walkin orders and are not living up to the expectations of loyal patrons pushing them away to other venues like whataburger. Quite literally the dumbest policy ever and not willing to provide satisfactory alternatives.

I went to the Wendy's in Philadelphia, PA on cottman ave 19149. The cashier got my order wrong and slammed the window and rolled her eyes when I told her I asked for a son of the baconator meal and not the regular bacanator. I also asked for a chocolate milk, she told me there weren't any and the other cashier said yes there is and threw it at me. I recieved cold fries and just a regular burger not a baconator. I also ordered a 4 for 4 and did not get my drink. I was very angry and frustrated that I didn't even go back for the drink in fear that they might do something spiteful to it.

Complained on Wendys on line survey, Requested call back and none received

Called the number [protected] After three times of circling all the numbers and then having Wendys hang up. Not one time through the system but 3 times.

Went to web site and filled out form but Wendys would not recognize their own store by city or number from their receipt. Form was rejected and not sent

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Went to Wendy's in villa Rica ga. To order dinner my fries we ordered was old, cold, and hard. I am very disappointed in this after seeing new commercial about how good they were. My name is Rita Vaughn I live at 365 bivins rd villa Rica ga. 30180 thank you. Please compensate me for the trouble.

So, first off let me say I absolutely love Wendy's Chili. Normally, it is very good, and I would not complain about it. Well, twice now I have ordered chili at the rivertown parkway and canal avenue location in Grandville, MI, and have been dissapointed. First time was back in August of this year. The chili was burnt and had no liquid left in it. I ate a few bites, and threw it out. I thought maybe it was just a fluke or bad batch or something. Today 11/12/21, my wife and I got chili again. I was looking forward to it. Well, same thing. No liquid in the chili at all. Just a clump of overcooked, burned tasting meat and veggies all stuck together. I tried to eat it, but couldn't. I guess this location just throws chili in a pot and doesn't pay attention to it or anything all day. Just putting it out there, don't order chili at this location.

Wendy's have been advertising their 'new' hot and crispy fries. My husband and I went to visit my In-Laws in Ohio. We stopped at an Ohio Wendy's on our down. I have to say the fries were NEITHER of what they advertised. The fries were cold and limp, the exact opposite of what they are promoting.

We stopped at a different Wendy's location in Ohio on our way back. The fries were 'warm' but still limp and could tell they were not fresh and were sitting under a light to keep warm.

It think if Wendy's is promoting a new item then they need to DELIVER what they are advertising.

I traveled all over the southern states with my work, and had meals at all major restaurants, for 20 over years, you are tops on burgers, and your senior specials are great, I eat 3 times a day at one of your restaurants, your salad prices are way to high, and entirely too big for older people to eat, you need a simple small garden salad, that can be eaten with a meal, the last two baked potato"s I had were only half baked, my job for years was finding and solving problems with products, you need to fix your breakfast and fast, what you have given your people to work with is killing them at breakfast time! No one can touch you on burgers, cold desert, nuggets, chicken and your new fries, your only asset at breakfast is your breakfast sandwich, kids won"t eat it, so I hope you can and will fix these problems, mcdonald"s is killing you at breakfast time," fix the problem "

As I went though the drive through, I was berated for a Tip. felt very uncomfortable as I did give a cash tip ..

I visited our Wendy's yesterday. I was at the drive thru and was handed a bag with hot French fries and chicken nuggets. The bag was not sealed correctly at the bottom and everything fell through the bag and on to my lap. The lady at the window clearly seen that the fries were very hot and burning me through my pants on my lap and legs. I had to jump up off my seat and was picking up the hot French fries from my lap! She just stood there and said "let me get you more fries". When clearly I need a bag to throw the hot fries and chicken nuggets in! I had to ask for a bag. When I got home clear across town my legs were still red, not deep burns but red from the hot French fries. I called Wendy and they made me go all the way back to take pictures and write a statement. No one has called me to check on me or anything. All I was offered was a free small frosty. They didn't even offer to reimburse me for my order

The food was cold and disgusting worst customer service experience took forever to get our cold food it was awful makes me never want to go to Wendy's again me and my coworker both got cold food for two separate orders that's beyond frustrating would like to speak someone about this [protected] this is not how we should of gotten our food or customer service we should of received while getting lunch

I went to Wendy's in Marion Ohio (Delaware Ave) and got 2 of the 5$ biggie bags and spicy chicken. First they forgot half the order so I went back around went in and the got the food just to get home and have stale fries and cold food! I have had this happen twice now and don't think I will be making third trip! I have made complaints to the store itself and they say thanks for calling and they will look into it. Well it's still happening. Just wanted to let ya know so more people don't have same issue. Thank you

Got Biggie Bag at Drive thru. Went home and found a small burger with no bacon. Called store. Man listened and said hold on. Call was disconnected. When I called back was asked to put in my on existent code. Called the number on your site. After Avery long hold of n hour spoke to Rebecca's who said she would contact the Wendy's. In other words nothing was done. Not going back.

I ordered online and paid. I then drove to the store and my phone said my order is ready just drive to the drive thru. I get to the window and the girl said, you have to wait in the line. I told her I already made my order and paid for it.

She said that I still have to wait or park in the parking lot and she would bring my order to me.
I just told her to please get my order. I asked her what is the purpose of the the online ordering for them. No answer. I am sick of that store. I only go there to get things for my 88 year old father.

I received the wrong items from store #1863 in Macedonia Ohio... ordered a bourbon bacon burger and received a regular hamburger, ordered a two junior burgers and they were just as worse with no toppings, all fries and chicken nuggets were cold... remind you I ordered at 11am thinking the food would be hot and the order would be correct, I was wrong about BOTH!

You ruined the fries. Seriously. They were great before you ever changed them. WHY change them? No one was complaining. One of the best around.
Horrible now.

I was in Wendys on oct.04, 2021and the toliet in the womens handicap stall was leaking on the floor. There was a big puddle of water on the floor. Someone could slip and fall in that water on the floor.

Even tho I received incorrect order what really bothered me was the managers attitude, harshness, and comment when I asked for an extra napkin to use for a bib because I did not want to get dripping's on my top.She was very nasty and said that is why we don't have anything because customer's ask for extra's.She became outraged when I asked for her name so I could tell Wendy's about her terrible representation of Wendy's.I have been a loyal customer for year's and have never complained before which shows how offensive this manager was. There was a gentleman in store also saying he wanted to contact Wendy's and complain about the same manager.The manager asked me to leave store and never come back. I tried calling to discuss this issue but phone line stay's on busy signal. I was asked not to come back and would like to get permission to return. store #[protected] date and time 10/04/2021 5:35 p.m. address of store 5330 Ridge Avenue Cinti.Ohio The manager on duty at this time.