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Walmart review: customer mistreatment 87

T
Author of the review
8:07 pm EST
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I was shopping in the Flora Illinois Walmart @ 8 pm Thursday December 24, Christmas eve.
I had been in the store shopping approximately 30 minutes. I had about $50.00 worth of merchandise in my cart, and was headed to the checkout.

Over the P.A. the announcement was made that the store would be closing in 5 minutes.
Although this seemed like short notice, I had completed all my shopping and was approaching the checkout anyway.
After less than 2 minutes had passed, a store employee approached me saying "you have to check out now, we are closing." I informed the employee that i was going to the check out. Another employee accosted me, rudely stating, "you have to check out now, we are closing."

As I moved within 50 feet of the check out I was again told by another employee, that I must check out immediately. Another shopper behind me was also rudely harassed in a like manner.

When I was within 20 feet of the check out I was again approached, and very rudely told "you have to check out now, we are closing." By this time I had been accosted rudely by 6 employees within a 3 minute period while going to the checkout.

Finally, I had been mistreated enough and told the store employee that they could keep their merchandise.
At the door was the store Manager Eric. I complained nicely to him, and was told, that they had families that they needed to get to. He rudely kept repeating "merry Christmas sir."

It is understandable that the store would close for Christmas eve early. It would be ok to make a 15 or 30 minute closing announcement, but this didn't happen. Myself and other customers met outside and all related having been treated rudely and without respect.

I have joined a local and nationwide boycott of Walmart, and advise others to also. Eighty percent of Walmart's stock comes from China and costs American jobs. If you want to help America's economic restoration... don't shop at Walmart... let them be rude, and keep their inferior junk!

Update by truthranger
Dec 26, 2010 1:34 am EST

Apparently you cannot read. The store announcement was that the store would close in 5 minutes. No customer needs to be harassed this way. I have been a retail manager for several years, and would never treat customers this way. It is ridiculous to announce a store closing in five minutes anyway, but then not to allow 5 minutes is poor customer service to say the least.
The reason Walmart makes "record Profits" is because it uses cheap Chinese labor and sells junk to Americans, taking American jobs.
You don't know what you are talking about that the employees didn't know I had gotten the word, because they treated everyone else with the same disrespect. You were not there and obviously don't know what you are talking about.
Your statement about planning shopping is stupid. No paying customer should ever be treated rudely under any circumstances. I have been in many stores where they make a 15 or 30 minute announcement. This store made a 5 minute announcement and didn't even honor that.
You should probably not comment on situations you know something about, not being there, you obviously have no knowledge of what happened.

Your stupid comments said I didn't have decency towards Walmart employees, but I was at the checkout to pay for my items. You are probably one of Walmarts door greeters yourself, and not capable of having a real job.

Since you weren't there, you are unqualified to comment, and obviously have no idea what you are talking about.

Update by truthranger
Dec 26, 2010 2:02 am EST

You obviously were not present, have no idea what happened, and are ignorantly commenting on something you know nothing about.

It is interesting that you also contradict yourself now saying that Walmart does indeed sell junk. Maybe you have a difficult time even understanding your own point, let alone the point of someone else.
Maybe once you get your meds straight you might be able to choose one opinion and stay with it?

Update by truthranger
Dec 26, 2010 2:34 am EST

I am not in a tizzy at all, and could care less if you agree or not. Since you weren't there you have no way to relate in anything but your obvious ignorance.
You most certainly do contradict yourself by stating in your former incoherent rambling that Walmart sells junk. It is hard to discuss something with someone who can't even track his own ignorant thought process.
In reply to your ignorant question, if you could read you would have known that I was previously in the store for over 30 minutes prior to the 5 minute announcement. You might learn to read and actually absorb what you read before making foolish comments.

The rest of your diatribe is equally as ignorant and irrelevant. Your incoherent rambling about nationalism and China are totally irrelevant.
Try reading (or learning to) before commenting and your comments might makes some sense. The case was plainly made that I and othesr were in the store over 30 minutes prior to the 5 minute announcement.
The other customers in the store at the time were equally as outraged because of the poor treatment.

What you say does accidentally have a small smidgen of truth in it, re: globalism. The reason America is failing economically is because it has settled for garbage and poor service instead of excellence.

Maybe you might me able to get some remedial reading classes, because you apparently are not able to read and comprehend what others say.

Update by truthranger
Dec 26, 2010 3:12 am EST

Dear Brenda
You need more assistance than I can give you here. The truth is that poor customer is poor customer service, no matter what you believe. You were not there and are therefore unqualified to comment on what happened.

I appreciate your vast knowledge of global economics, but you are still incorrect.
I made a complaint about a particular Walmart store, not about you. Since you were not there, do not know what happened, and are not Walmart this doesn't concern you. Have a nice holiday. Quite frankly, I don't have the time to continue your silly word pong. I sincerely hope you also find some better way to spend your time.

Update by truthranger
Dec 26, 2010 3:18 am EST

DUH, sorry you cannot seem to comprehend that customers were not given 5 minutes... sorry you are unable to understand something so simple.
The announcement said that shoppers had 5 minutes to bring their items to the check out. I am sorry you cannot understand something so simple...again I repeat DUH!

If you lack the ability to concentrate on something like shopping for an hour, it certainly seems to explain why you have such an obvious comprehension challenge. DUH.

Update by truthranger
Dec 26, 2010 3:31 am EST

I didn't want to mention your breeding, but you are probably correct there also... too bad.

Update by truthranger
Dec 27, 2010 7:22 pm EST

It is amazing that so many people comment onthe experience of someone else.
This site is called "complaints board" for a purpose, to register complaints.
If it had been a discussion forum it would have been entitled such.
It is obvious that those responding to my complaint don't even know what they are doing, because they are in the improper venue for a discussion.

There is no reason to defend WalMart. If you are happy with your experience at Walmart, continue to shop there. Your time might be better spent in dealing with your own lives, rather than minding the business of others.

There are many sites designed for you to practice your eloquent discussion skills, this is not one of them.
Whether you agree or disagree with my assessment pf my experience at Walmart is irrelevant.
Find a discussion forum and blow of all you want.
My complaint was regarding Walmart, and is the business of no one else. Complaints here are complaints, not an invitation for discussion by uninvolved people.

Unless you were at this particular Walmart and experienced the same treatment, this is really none of your business.
To make a long story short: get a life!

Update by truthranger
Dec 30, 2010 9:55 pm EST

Update on Walmart Complaint!
District Manager frpm Walmart contacted me. He assured me that it is not the practice of Walmart to close a store in this manner. He was very apologetic, and gave me his direct number in case of any problems in the future. I was also told that he would deal with local management personally.
Walmart also sent me a sizable gift card to compensate.
The truth is that companies do not gain from improper customer service. There should never be a time when we offer less than excellence, or expect less when it comes to customer service.

For those of you who defended Walmart (or thought you were) you are part of the problem. I am happy with Walmart's handling of the situation.
For those of you who criticized me for wanting excellent customer service you are wrong. First of all, this is a complaint forum, not a discussion forum... apparently you don't know the difference.

Having been a Manager I know that customer service can make the difference between a store's success or failure. If you really liked Walmart, you would insist on quality customer service.
Since Walmart has graciously settled this matter, I have no more complaint, and will no longer answer your replies.
In my absence, you can continue to call me names and reflect your immense ignorance as you have previously. Enjoy yourself.

Update by truthranger
Dec 31, 2010 1:50 pm EST

You all really don't have lives do you? Commenting on something that is none of your business was weird enough. Now you continue your ignorant banter after the conflict was successfully resolved. I cannot help but to feel sorry for you, how pathetic.

Update by truthranger
Jan 02, 2011 2:20 pm EST

Not that it is any of your business, but I donated the card to a very needy family. You all should consider expanding your lives, as this is a long closed issue.
Repeatedly calling derogatory names only indicates your lack of basic social skills and your ignorance.
If you want to continue displaying your ignorance on a closed issue, go ahead.
Many people come here just to be entertained by you I am certain.

Update by truthranger
Jan 02, 2011 2:43 pm EST

It would be a good suggestion if some of you were to look back over your comments and consider your method of communicating. When you repeatedly just name call and say demeaning things it damages your position.
It is one thing to stick your nose in the business of others, but then to become abusive is a sign of some basic instability.
Some of you have made very caustic and slanderous remarks, think about this. You have entered yourself into something that doesn't concern you, and then made a mini war out of it. The truth is that no one should ever settle for less than excellent customer service no matter where they shop, or what the circumstances, and Walmart agrees.
The reason many U.S. jobs have left is the diminshed work ethic in this country. Many of you have adequately displayed the mentality of people who want something for nothing. When prices are high, good customer service is all that we have to offer our customers.
So, you have shown yourself to be a group of people who cannot mind their own business, have a poor work ethic, and despise good business practices.
Hopefully and apparently Walmart has better management than some of you commenting here.
If one wonders why America is failing economically, all they have to do is to read your comments.
Lazy people (as yourselves) produce little and require little. Because you are lazy you have time to comment on something that doesn't concern you, and ignorantly call names.
The U.S. was built on ethics and excellence, people who produce and demand less are what is ruining the nation.
Your attitude is that cause of the decline of America. America will only rebound when it's people rebound.

You have crooked politicians because you allow it, just like you allow less than excellent business performance.
Go on and compose your drivel. I have a friend who is a college professor and he is copying your replies. He is using them in his economics classes to show what has happened to our once great economy.
I want to thank you for giving me this opportunity to supply my professor friend with all the material he needs to make his point.
Congratulations, in your ignorance you have helped to provide the next generation with guidance towards the solution. Please continue your comments as they assist greatly in showing that the demise of the American economy is due to the lazy and unethical standards of it's people. Good job.. please keep it up.

I no longer am checking this blog, but my Professor friend is constantly checking and copying it. Many of your comments are appearing on a big screen and being discussed (and laughed at) by college students.
On behalf of the Professor and his class I want to say thank you! You have provided us with some perfect and very funny material.

Update by truthranger
Jan 02, 2011 2:52 pm EST

Thank you for the material.. very good and proves the point well. End of discussion.

Update by truthranger
Jan 02, 2011 6:41 pm EST

Thank you very much for the great material, it will be used very well. You have done a great lob of illustrating a point, very good.

Please continue providing the class with examples of what has caused the demise of the American economy.
Your attitude of laziness and providing less than excellence is precisely what the Professor needed. He is quite happy and the students are learning about the free loaders of society very well... again thank you... please keep the ignorance coming... applause ...applause.
It is interesting when he shows them your comments and they all laugh at your ignorance... keep up the good work!

Update by truthranger
Jan 02, 2011 6:45 pm EST

Please, more ignorant name calling... the class loves it. Could you please also tell me again about how stupid I am for requiring good customer service?
You are doing the next generation a great service in showing them what it has taken to destroy the economy of the greatest nation on earth.

They are seeing that the consumer and worker can do more damage to the economy than a foreign source or even government waste could ever do. One student stated in his return blog "ignorant and lazy people like this have destroyed the American economy... it's that simple."
Thank you and please keep the lesson material coming.

Update by truthranger
Jan 05, 2011 1:30 am EST

Keep it coming... the show is great and the lesson material is priceless.

Update by truthranger
Jan 08, 2011 1:42 am EST

No one lied, I just like a good laugh... and you all are funny... pitiful but funny!

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

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87 comments
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T
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Timfan
Burlington, CA
Dec 30, 2010 10:54 pm EST

Were store hours not posted on the front door? Those employees have families to get home too! Take some responsibility here, you should have been aware of closing times. Should the credit card companies shout announcements five minutes before you have Maxed out? Go back to wallmart and buy a watch!

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joey0923
, US
Dec 30, 2010 10:23 pm EST
Verified customer This comment was posted by a verified customer. Learn more

yes i know...my comment was also directed at truth ranger...nice to see you also brenda.

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joey0923
, US
Dec 30, 2010 10:13 pm EST
Verified customer This comment was posted by a verified customer. Learn more

yes jdh i did and i hope you did as well. to truth ranger: haven't you noticed we are allowed to leave comments after someone's complaint? if so then you should realize that in a way that does make it a discussion forum. so since you like to use the term "eloquent" i am gonna be eloquent by saying get a life and if you don't want the comments then don't complain and then don't respond to any of the comments with a comment of your own. simple as that...eloquently speaking.

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joey0923
, US
Dec 27, 2010 4:49 pm EST
Verified customer This comment was posted by a verified customer. Learn more

this truthranger is a ###. i bet they kept on coming up to him because as he was on his way to check out he probably kept on stopping to look at other things. thats what it sounds like to me. tell the truth truthranger. you know what you was doing, everybody else does the same thing.

slcody
slcody
Lexington, US
Dec 27, 2010 12:19 am EST

Immodest is such a comedian and the only it knows is troll.

slcody
slcody
Lexington, US
Dec 26, 2010 5:42 pm EST

Brenda is a stupid b****. She has nothing better to do than to put people down. She is the one that needs a life.

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LennyT
XENIA, US
Dec 26, 2010 3:01 am EST

This discussion is interesting to me because I was one of the customers at the Flora Il. Walmart on Christmas eve also.
As the original complaint stated there were several people in the store at the time. I had been in the store over an hour when the 5 minute closing message came over the loud speaker.

As the gentleman stated, the employees rudely rushed us to the checkouts after less than 2 minutes had passed.
It seems odd that others who were not present would argue what happened... you weren't there!

After the ordeal many of us met outside and discussed how we were treated. It seems ridiculous to me that someone not present has anything to comment about. The customers there were treated very poorly. I have contacted a personal friend with upper management at Walmart, and am assured that action will be taken.
No one who wasn't there has any reason to comment, because it didn't effect you and is therefore none of your business.

According to my friend, this is a breach of Walmart's operational practices and it will be dealt with. I personally will never enter this particular Walmart again. As far as the quality of merchandise, it probably is not the best, but most foreign made stuff is lower quality than what we are used to.