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Public Storage Customer Service

121 Reviews

Public Storage

701 Western Avenue
United States - 91201

Customer Support Phone Numbers

+1 800 567 0759(Existing Customers)
83 35
+1 800 688 8057(Reserve Storage)
13 8
+1 888 797 6980(Modify Reservations)
12 4
+1 866 444 4747(Pay By Phone)
3 1
Mon5:00 AM - 9:00 PM
Tue5:00 AM - 9:00 PM
Wed5:00 AM - 9:00 PM
Thu5:00 AM - 9:00 PM
Fri5:00 AM - 9:00 PM
Sat5:00 AM - 8:00 PM
Sun5:00 AM - 8:00 PM

Public Storage Complaints & Reviews

Public Storage / rent for storage unit unjustified

Abu Bakar Usman on Jun 3, 2018

Hi, I took a storage unit in broadview heights ohio in 3rd week of nov17. I paid prorated for nov17 and then onward full for every month. Now I was to vacate it on jun 9. I asked property manager to charge prorated rent of jun which she reject. When its company benefit to charge prorated...

Public Storage / storage unit has rats!

Alex visser on Jun 1, 2018

I'm renting a unit in west sacramento. I enter my storage unit on may 28, 2018. Immediately I smell a stench odor. Once unit was open I notice my jacket on shelf with fabric torn. I found rat turds and more odor. I took jacket to property manager and she allow me to throw in dumpster...

Public Storage / manager changed price for already reserved unit

Storage4800 on May 31, 2018

I'm expected to move out of my apartment on 4June 2018. I reserved a storage unit 10/10 for $88 on 25 May 2018. I saw a cheaper price two days later and reserved the exact unit at $55.00. I recieved an updated and reminder email from public storage yesterday 30 May 2018 at12:16 pm. However I...

Public Storage 2995 Gallows Road Falls Church, VA 2204 / took my unit when is was already paid off

Flavia Vega on May 10, 2018

I paid off my full month for the right to use my unit 1096#, on the first week I took my stuff off because I will need room to bring other stuf and replaxe this one, so I have to get riff of it. So, I left my unit empty without lock it was no necesary was empty, but then on may 10 I...

Public Storage / customer service

Jodicarlton on Apr 11, 2018

While bringing items to our storage unit I asked to use the restroom. I was told the public restroom was out of order. The door next to the public restroom read staff only. I explained that it was urgent and asked if I could please use the staff restroom as the public one was out of order...

Public Storage / theft of negotiable security discharge

Assa of the PERRY Family on Mar 20, 2018

When the account for Assa Perry trust was established it was done so as a business account with the intent to use 1099s to discharge the debt. Upon issuing these instruments according to Banker's acceptance they were accepted, and not returned which means they were legal tender Under...

Public Storage / tried to rent from you.

MG30096 on Mar 16, 2018

I reserved a unit at your 2423 Pleasant Hill Rd, Duluth, GA #770666114. Initially I thought I would commence the lease on Saturday, but I had time Tuesday evening (3/13/18) so I decided to drive over and take care of the paperwork. When I arrived the office doors were locked. No sign on...

Public Storage / public storage 6917 oporto madrid blvd birmingham, al 35206

Marie Naish on Mar 9, 2018

I had placed items in this storage at the end of September 2017. I put a credit card on file to take care of my fees. Someone used my credit card right after I put it on file with your company so I had to get a new card. I forgot to call and give them my new number and I did not think...

Public Storage / lack of communication unfriendly

Biatriz on Mar 1, 2018

3659 South Ashland Avenue Chicago Illinois 60609 lack of communication unfriendly people are working there one tells you one thing the other one tells you another I lost my key so I was trying to get the manager to cut my lock due to I won't be needing the storage anymore by Friday and...

Public Storage / closing out my account, and the unacceptable treatment I received regarding that.

Tea Lansky on Feb 13, 2018

I called customer service for public storage on the 31st of January because I was emptying out my unit and closing my account. They told me I just needed to have the storage cleared by the time the office was closed. I went there at about 3:30 p.m. and got everything out of my storage unit...

Public Storage / urgent safety concern unpaired door request

Cc Cc on Feb 9, 2018

I requested that my door be repaired due to it being off track from the beginning of our contractual agreement. With the door it's current state, has been unsafe to use. The attending clerk that I made aware the problem failed to enter the request to fix the violation. The current...

Public Storage / public storage facility

50ox953ni on Jan 31, 2018

Public storage complaint whent to public storage to retrive some items went to the plastic storage bins there were rat dropping and debris every where spoke with manager said they would put rat bate down the manager ask me if there was damage to any items i could not tell but there is a...

Public Storage / customer service

T Mack on Jan 29, 2018

This is my second complaint against this storage facility. 1247 45st west palm beach fl 33407. The manager susan is so unprofessional; every time I come here which is only 1x a month i'm encountering problems. Last month I had to wait till 9:30am being late for work for the office to open...

Public Storage / help me please! 33134

Mariela Bon on Jan 28, 2018

Unfortunately when I put my sentimental valued items.. kids clothing... of my 4 boys which I raise... I trusted public storage. many times customers put things that don't fit in their home. I put my home in storage. unemployed I fell behind. without notice of auction date all wa...

Public Storage / public storage, jaymour rd south hampton pa

Tianna Gannotti on Jan 12, 2018

I am not only complaining about this location. I am complaining about this company as a whole. This company has been a problem since day one of me getting my unit. The employees have been nothing but disrespectful, my unit caused all of my belongings to become moldy, the lock they sold me...

Public Storage / mini storage management

Gagahosa on Dec 31, 2017

The property manager of Public Storage for Sat 12 30 2017, located at Mc Grapth and Telephone in Ventura ca accousted and harrased me, accousing me of a multiude of infractions that I did not committ. I had just arrived having been there several times, shortly during the day to meet with...

Public Storage / my storage unit/ everything I own

Keya Tolbert on Dec 7, 2017

I got behind in my payment. I was 1 month behind. I had a balance or $190.00. I called the storage unit and explained that I won't have the money until the end of the month. They assured me I had until the 30th of november to pay in full. I had insurance as well. My insurance is still...

Public Storage / bait and switch with business hours

Islandcrab on Dec 1, 2017

I pay for a storage unit with Public Storage at their 5544 Centinela Ave location in Los Angeles. Before the Thanksgiving holiday last week I attempted to access my storage unit at about 7:30pm. Posted hours are 6:00am-9:00pm daily (per website, recorded information and speaking to a call...

Public Storage / no one answers their phones

leisuresuitelarry on Dec 1, 2017

We vacated our storage unit and waited almost 2 hours during their "lunch break" and no on showed up to provide the "necessary" move out paperwork. After several visits and numerous phone calls, we went online and requested a "move out". Still no response or returned phone calls. Now a...

Public Storage / information improperly entered and the management

Olivia75 on Nov 29, 2017

I currently have a storage at I-30 & Lamar in Arlington, TX and from the first notion information was entered incorrectly so I was not notified properly until my storage was going up for auction. Went in and paid the fees info still not entered correctly had to contact Customer Service to...