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Public Storage Customer Service

Public Storage

701 Western Avenue
United States - 91201

Customer Support Phone Numbers

+1 800 567 0759(Existing Customers) 79 32
+1 800 688 8057(Reserve Storage) 13 7
+1 888 797 6980(Modify Reservations) 11 4
+1 866 444 4747(Pay By Phone) 3 0
Work days:
Mon5:00 AM - 9:00 PM
Tue5:00 AM - 9:00 PM
Wed5:00 AM - 9:00 PM
Thu5:00 AM - 9:00 PM
Fri5:00 AM - 9:00 PM
Sat5:00 AM - 8:00 PM
Sun5:00 AM - 8:00 PM

Public Storage Complaints & Reviews

Public Storage / tried to rent from you.

MG30096 on Mar 16, 2018
I reserved a unit at your 2423 Pleasant Hill Rd, Duluth, GA #770666114. Initially I thought I would commence the lease on Saturday, but I had time Tuesday evening (3/13/18) so I decided to drive over and take care of the paperwork. When I arrived the office doors were locked. No sign on...

Public Storage / public storage 6917 oporto madrid blvd birmingham, al 35206

Marie Naish on Mar 9, 2018
I had placed items in this storage at the end of September 2017. I put a credit card on file to take care of my fees. Someone used my credit card right after I put it on file with your company so I had to get a new card. I forgot to call and give them my new number and I did not think...

Public Storage / lack of communication unfriendly

Biatriz on Mar 1, 2018
3659 South Ashland Avenue Chicago Illinois 60609 lack of communication unfriendly people are working there one tells you one thing the other one tells you another I lost my key so I was trying to get the manager to cut my lock due to I won't be needing the storage anymore by Friday and...

Public Storage / closing out my account, and the unacceptable treatment I received regarding that.

Tea Lansky on Feb 13, 2018
I called customer service for public storage on the 31st of January because I was emptying out my unit and closing my account. They told me I just needed to have the storage cleared by the time the office was closed. I went there at about 3:30 p.m. and got everything out of my storage unit...

Public Storage / urgent safety concern unpaired door request

Cc Cc on Feb 9, 2018
I requested that my door be repaired due to it being off track from the beginning of our contractual agreement. With the door it's current state, has been unsafe to use. The attending clerk that I made aware the problem failed to enter the request to fix the violation. The current...

Public Storage / public storage facility

50ox953ni on Jan 31, 2018
Public storage complaint whent to public storage to retrive some items went to the plastic storage bins there were rat dropping and debris every where spoke with manager said they would put rat bate down the manager ask me if there was damage to any items i could not tell but there is a...

Public Storage / customer service

T Mack on Jan 29, 2018
This is my second complaint against this storage facility. 1247 45st west palm beach fl 33407. The manager susan is so unprofessional; every time I come here which is only 1x a month i'm encountering problems. Last month I had to wait till 9:30am being late for work for the office to open...

Public Storage / help me please! 33134 quattroragazzi@gmail.com

Mariela Bon on Jan 28, 2018
Unfortunately when I put my sentimental valued items.. kids clothing... of my 4 boys which I raise... I trusted public storage. many times customers put things that don't fit in their home. I put my home in storage. unemployed I fell behind. without notice of auction date all wa...

Public Storage / public storage, jaymour rd south hampton pa

Tianna Gannotti on Jan 12, 2018
I am not only complaining about this location. I am complaining about this company as a whole. This company has been a problem since day one of me getting my unit. The employees have been nothing but disrespectful, my unit caused all of my belongings to become moldy, the lock they sold me...

Public Storage / mini storage management

Gagahosa on Dec 31, 2017
The property manager of Public Storage for Sat 12 30 2017, located at Mc Grapth and Telephone in Ventura ca accousted and harrased me, accousing me of a multiude of infractions that I did not committ. I had just arrived having been there several times, shortly during the day to meet with...

Public Storage / my storage unit/ everything I own

Keya Tolbert on Dec 7, 2017
I got behind in my payment. I was 1 month behind. I had a balance or $190.00. I called the storage unit and explained that I won't have the money until the end of the month. They assured me I had until the 30th of november to pay in full. I had insurance as well. My insurance is still...

Public Storage / bait and switch with business hours

Islandcrab on Dec 1, 2017
I pay for a storage unit with Public Storage at their 5544 Centinela Ave location in Los Angeles. Before the Thanksgiving holiday last week I attempted to access my storage unit at about 7:30pm. Posted hours are 6:00am-9:00pm daily (per website, recorded information and speaking to a call...

Public Storage / no one answers their phones

leisuresuitelarry on Dec 1, 2017
We vacated our storage unit and waited almost 2 hours during their "lunch break" and no on showed up to provide the "necessary" move out paperwork. After several visits and numerous phone calls, we went online and requested a "move out". Still no response or returned phone calls. Now a...

Public Storage / information improperly entered and the management

Olivia75 on Nov 29, 2017
I currently have a storage at I-30 & Lamar in Arlington, TX and from the first notion information was entered incorrectly so I was not notified properly until my storage was going up for auction. Went in and paid the fees info still not entered correctly had to contact Customer Service to...

Public Storage / 2401 brooklyn queen expressway in woodside new york

EvelynQ on Nov 29, 2017
My unit was robbed. Not very happy with public storage. I paid enough money a month and then I also paid for the insurance. I've been a customer with public storage for about 10 years . I took my stuff out back in February and I just realize while unpacking all my things that I'm missing a...

Public Storage / all my items

Juliebenton on Nov 8, 2017
Rats pissed and pooped all over my stuff.. ate water hose and pool. I took out insurance to get the run around. I submitted pictures of the dead rat also left there in unit after being ran out by another big rat that went to the room behind us...These places needs to get inspected due to...

Public Storage / office hours

JuanG on Oct 19, 2017
I needed assistance to enter my unit. I get here at 9:30 am and I hace been waiting for MORE THAN AN HOUR and nobody comes. Its supposed to be 9:30am to 6pm Mon-Frid. This is UNACCEPTABLE. I had an emergency and I lost my key to open my unit. They have an spare key I gave them and I am...

Public Storage / storage facility

ValGuillaume on Oct 12, 2017
Racism and discrimination. Lack of interest by the Corporate office, in dealing with its District Manager, Byron Young, who has acted racist in his actions towards me. Mice at the facility and a lack other services, such as the lights being permanently shut off, in front of my locker. A...

Public Storage / charge late payment without any payment deadline reminder!!!

Xiaohong Wang on Oct 12, 2017
First time use public storage. No any statement on the payment duedate and late fee penalty, when receive the email asking payment. When I paid the bill, it said I pass their due date (3 day!) How do I know exactly about the due date without the actually statement??? Call the public...

Public Storage / bad lein

Sara Kingsley Hall on Oct 9, 2017
On September 27th, Public Storage in Dallas Preston Frankford sold all of my personal things without any warning (no email or phone call). They have n ot answered any of my emails or phone calls about how to get my things back or how to retrieve personal pictures or documents. I want to...


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