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Public Storage Customer Service

Public Storage

701 Western Avenue
United States - 91201

Customer Support Phone Numbers

+1 800 567 0759(Existing Customers)
85 44
+1 800 688 8057(Reserve Storage)
14 11
+1 888 797 6980(Modify Reservations)
12 6
+1 866 444 4747(Pay By Phone)
3 4
Mon5:00 AM - 9:00 PM
Tue5:00 AM - 9:00 PM
Wed5:00 AM - 9:00 PM
Thu5:00 AM - 9:00 PM
Fri5:00 AM - 9:00 PM
Sat5:00 AM - 8:00 PM
Sun5:00 AM - 8:00 PM

Public Storage Complaints & Reviews

Public Storage / dishonest district manager sylvia chrzanowski

Cal Lee on Dec 4, 2018

We had a horrible experience at the public storage on e. Boughton road bolingbrook location and would recommend everyone avoid it to protect their property and for the incredibly poor customer service. The doors are thin. The thieves can easily break the cheap doors. They don't lock up the...

Public Storage / rent increase

Ed LP on Oct 31, 2018

Public Storage had a sale around last June, 2018. The rate was half price at $147.00 per month. I asked the manager if this was a promotion for a limited time and she said NO. She told me that the $147/mo would be my rate for as long as I continued to rent. After a few months I get a...

Public Storage / public storage at 3700 nw 29th ave

NicoleH12 on Oct 27, 2018

Every time I come to this storage place to pay my storage bill the guy isn't in the office. I'll be standing outside waiting for someone to come for almost 15 mins. This just happened and the guy came back after almost 20 mins of me standing outside in the sun. I asked him how can I...

Public Storage / theft and staff threats

Counselor E on Oct 24, 2018

I need someone to call me about a theft and ongoing abusive situation I am experiencing from the property mger and staff. My confidential phone number is (832) 790-9029... Not to be shared. I am being verbally abuse / discriminated against & unauthorized money taken out of my bank acct. I will...

Public Storage / non compliance

Jordan Dill on Oct 22, 2018

I wanted to pick up my backpack that was left at the storage on northeast Sandy boulevard and 16th In Portland Oregon and person at the Customer service desk was very rude and refused to help me retrieve it. If you hoped to get my business at some point in the future that is not a way to...

Public Storage / property manager discrimination

Customer_123 on Oct 17, 2018

On October 17, 2018 @ 851 Knights Rd, Hollywood, FL 33021, property store manager Shay accused me of putting a bed frame on the wall because I previously on Monday placed a bed on the wall. When she called me to remove the bed because she saw me on the camera put it there, I came the next...

Public Storage / storage facility at la on grand

Koch Young on Oct 15, 2018 To: Customer Service, Suzi Young Oct 12 at 9:17 PM Dear Customer Service: I got a call from the LA storage site on Grand, threatening to send my account to collection agency. I'm completely baffled. We moved out on Aug 18. I contacted you on Aug 25 to confirm all...

Public Storage / storage rental.

Larry Bethea on Oct 15, 2018

I live in Charlotte, NC. I rented a storage from public storage from East W T Harris. I payed my bill by phone. Rented the space for all my and my childrens belongings that I had left in the world, on July 27th 2018. I became very sick and had to stay in the hospital for a month. I paid...

Public Storage / I was kicked out my own storage I pay rent for!

Daniel J Hall on Oct 14, 2018

Was kicked out before 9pm and Threatened by a family that stays there! I rent a storage here and always pay my bill on time and have a right to use the storage I rented as long as I'm out by 9pm! VERY GHETTO AFRICAN AMERICANS LIVE ON THE PREMISES!!! EXTREMELY UNPROFESSIONAL & I SHOULD...

Public Storage / service

Ashleigh424 on Oct 2, 2018

I recently rented a storage unit with public storage. I have already contacted the better business bureau with this matter. I rented a storage unit with public storage the price they gave me was wrong. I called they said there was nothing they could do about it. I'm currently homeless and...

Public Storage / storage unit

Slp528 on Oct 2, 2018

I have a storage unit in Eatontown, NJ I'm in the middle of a divorce, this place came highly recommended to me, I ran into some financial trouble and then I was hospitalized now this girl breanna who is so unprofessional had called me and said my unit contents will be auctioned off on the...

Public Storage / property manager

Publicstorage on Sep 22, 2018

She was very unprofessional smells like alcohol an smoke always has slick comments about me an my workers who are working on the property have guys hanging around smoking marijuana i ask serveral times for things for the bathroom never in there I just feel as if u can't do your job to the...

Public Storage / my unit covered in sand from them re-sanding the floors

TJoseph on Sep 18, 2018

I went to my storage on Saturday the 16th and when I opened the storage unit door which is inside all of my belonging was completely covered with this white thick dust. Located at 14451 State Highway 249, Houston TX 77086 Unit D054. No one told me that this was gong to be done, I could...

Public Storage / moved out of my space 09/01/2018 at 1:30pm located at 1900 el camino colma, ca


My name is Judith rented a space at Public Storage 1900 El camino Street in Colma CA moved out 09/01/2018 around 1:30pm I am writing you this complain to let you know I did retired and moved out of the country to take up a position in an orphanage home. As of 09/01/2018 to volunteer my time...

Public Storage / customer service policy

Ebony Knox on Aug 28, 2018

I opened my storage 3 yrs ago w/ the understanding that if I add my aunt to the account that she would be able to handle my affairs to the storage in my absence. I currently reside out of state, was in a vehicle accident and CANNOT return to Chicago for the sake of replacing a lock on my...

Public Storage Colorado Springs / employer harassment and false reporting

jeff gatti on Aug 25, 2018

I rented a 24 hour access unit (referred by someone who has used public storage for years..).. I rented this unit on sunday and work days so I move at nite, per reason I rented a 24 hour access spot. Now since sunday a week ago I have been red locked out of my unit several times, tonite...

Public Storage / 44% annualized rate increase for new customer

falcon16115 on Aug 16, 2018

Ouch...not surprised after reading other reviews. This Beaverton, OR, Denney Rd facility slapped a 44% annualized rate increase on storage unit. No one is available to discuss it of course with one rep passing it on to another and on to district manager, etc, etc. I wish I had read...

Public Storage / terrible customer service

Lmwheel2 on Aug 8, 2018

I called and told the company my payment would be late this month and asked if that would effect having access to my storage they told me no I would just be charged a late fee however that was not at all true. They disabled access and when I called back a few days later a lady named...

Public Storage / storage unit

Sarah1412 on Aug 6, 2018

I'm highly pissed off. I'm a military personel. This storage unit is for my mother. I ended up being responsible for all her accounts and debt. I have been going through financial difficulties trying to manage my bills (being a mom of two also) including what I got stuck with her bills. I...

Public Storage / Storage unit -Preston hwy louisville ky

hema patel on Aug 3, 2018

I have been trying to get a hold of Erica fieldman for a month. I have called over 15 times and sent numerous email and heard nothing back. My unit was broken into, then a month later I was told my u it would be place on maintance until further notice, a week later the rest of the item...