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Public Storage Customer Care Service

Public Storage

701 Western Avenue
P.O. Box 25050

United States - 91201

Customer Support Phone Numbers

Work days:
Mon5:00 AM - 9:00 PM
Tue5:00 AM - 9:00 PM
Wed5:00 AM - 9:00 PM
Thu5:00 AM - 9:00 PM
Fri5:00 AM - 9:00 PM

Public Storage Complaints & Reviews

Public Storage / my storage unit/ everything I own

Keya Tolbert on Dec 7, 2017
I got behind in my payment. I was 1 month behind. I had a balance or $190.00. I called the storage unit and explained that I won't have the money until the end of the month. They assured me I had until the 30th of november to pay in full. I had insurance as well. My insurance is still...

Public Storage / bait and switch with business hours

Islandcrab on Dec 1, 2017
I pay for a storage unit with Public Storage at their 5544 Centinela Ave location in Los Angeles. Before the Thanksgiving holiday last week I attempted to access my storage unit at about 7:30pm. Posted hours are 6:00am-9:00pm daily (per website, recorded information and speaking to a call...

Public Storage / no one answers their phones

leisuresuitelarry on Dec 1, 2017
We vacated our storage unit and waited almost 2 hours during their "lunch break" and no on showed up to provide the "necessary" move out paperwork. After several visits and numerous phone calls, we went online and requested a "move out". Still no response or returned phone calls. Now a...

Public Storage / information improperly entered and the management

Olivia75 on Nov 29, 2017
I currently have a storage at I-30 & Lamar in Arlington, TX and from the first notion information was entered incorrectly so I was not notified properly until my storage was going up for auction. Went in and paid the fees info still not entered correctly had to contact Customer Service to...

Public Storage / 2401 brooklyn queen expressway in woodside new york

EvelynQ on Nov 29, 2017
My unit was robbed. Not very happy with public storage. I paid enough money a month and then I also paid for the insurance. I've been a customer with public storage for about 10 years . I took my stuff out back in February and I just realize while unpacking all my things that I'm missing a...

Public Storage / all my items

Juliebenton on Nov 8, 2017
Rats pissed and pooped all over my stuff.. ate water hose and pool. I took out insurance to get the run around. I submitted pictures of the dead rat also left there in unit after being ran out by another big rat that went to the room behind us...These places needs to get inspected due to...

Public Storage / office hours

JuanG on Oct 19, 2017
I needed assistance to enter my unit. I get here at 9:30 am and I hace been waiting for MORE THAN AN HOUR and nobody comes. Its supposed to be 9:30am to 6pm Mon-Frid. This is UNACCEPTABLE. I had an emergency and I lost my key to open my unit. They have an spare key I gave them and I am...

Public Storage / storage facility

ValGuillaume on Oct 12, 2017
Racism and discrimination. Lack of interest by the Corporate office, in dealing with its District Manager, Byron Young, who has acted racist in his actions towards me. Mice at the facility and a lack other services, such as the lights being permanently shut off, in front of my locker. A...

Public Storage / charge late payment without any payment deadline reminder!!!

Xiaohong Wang on Oct 12, 2017
First time use public storage. No any statement on the payment duedate and late fee penalty, when receive the email asking payment. When I paid the bill, it said I pass their due date (3 day!) How do I know exactly about the due date without the actually statement??? Call the public...

Public Storage / bad lein

Sara Kingsley Hall on Oct 9, 2017
On September 27th, Public Storage in Dallas Preston Frankford sold all of my personal things without any warning (no email or phone call). They have n ot answered any of my emails or phone calls about how to get my things back or how to retrieve personal pictures or documents. I want to...

Public Storage / manager dan d the manager and the property manager is rude and was nasty to me

Monica wade on Oct 7, 2017
So I paid my bill on 28th of September and I needed to move out and told the property manager and she said I couldnt until I bought another 25 dollars lock box so I paid total of 330 on September 28 and now they locked me out and I need my things I will pay a week worth and I need my...

Public Storage / unethical practices

Ciprian M Alvarez on Sep 29, 2017
my property the content of Three Units were auctioned off, and it cost me future employment, exposed to identity theft... It was at their Gold Street location in Brooklyn, New York acct# 330045074 space(s) # 5089; 5084; 5074 which were originally Big Yellow - then Shurgard, now Public...

Public Storage / failures of the security protocol to protect tenants' units

Siddhartha Abbazi on Sep 16, 2017
I have been a Public Storage tenant in Los Angeles since 2013 with no history of any problems and issues. For the last year, I noticed security vulnerabilities that started to develop in my facility. Parking gates do not work. Anyone could park in Public Storage parking. Tree branche...

Public Storage / The employees have talked to my family about my personal business

Sen Witherspoon on Sep 7, 2017
On September 5, 2017 at 12:06 p.m. call my daughter and discussed with her my personal business. I personally would like to see that she is fired for disclosing my business, it against the law. Now they are trying to charge me for a lien fee and late fees even after I explained to her I...

Public Storage / Customer Service

Valerie JB on Sep 7, 2017
I had a unit at public storage but wouldn't be there for the full month. They rang down my phone day and night for a payment. I asked if this payment would cover the next month and the employee told me YES. Now i go to retrieve all my items and i have no access to my storage unit because...

Public Storage / Money owed to me for paying previous months, yet already vacated!

MAD87 on Aug 31, 2017
I paid $188 for 2 months parking space. From 8/11/2017-10/01/2017. $82 set as monthly rent feel. That would make 2 months at $82 plus a $24 admin fee. I vacated today 8/31/2017 to be told my refund for a whole month paid is only going to be $60. Not only am I 100% dissatisfied but I will...

Public Storage / manager on site

Marteasa on Aug 17, 2017
My location is in corona 1351 Pomona RD corona ca the Manager on site Krystal .. is not Proffessional at all her attitude and demeanor is horrible, not hopefully at all there is no customer service, as a customer I felt threaten but her actions and attitude I tired to work out my situation because there are charges on my account that I didn't agree on

Public Storage / fraudulent charges placed on account after move-out

Heywait4Me on Aug 13, 2017
Over the past 15 years, I have had a storage unit with Public Storage in many different facility locations, and I have never had any problems. I always set up my account on auto-pay, I have never had any fees put on my account after move-out. Nothing. A few months ago my debit card got...

Public Storage / broken elevator for over 5 weeks at storage

Sandra Ynclan on Jul 31, 2017
The storage unit i rented had a elevator and is on the 2nd floor unit #2694 at 10280 e. Colonial drive, Orlando, Fl. The elevator has been broken for over 5 weeks and i was told i would get the month of August free to allow me once elevator fixed to move out. As of today they are telling...

Public Storage / public storage lien practices - stay away from ps!

Reddinc on Jul 28, 2017
Don't use these guys if you value what you're storing. PS is apparently all about selling your stored items rather than being in the customer service / storage business. BEWARE! Here's what happened to me. Columbus Ohio Hamilton location. PS did not provide written notice of a rate increase...

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