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Customer Service

+1 800 567 0759 (Existing Customers)
+1 888 797 6980 (Modify Reservations)
+1 866 444 4747 (Pay By Phone)
701 Western Avenue
Glendale, California
United States - 91201
Mon5:00 AM - 9:00 PM
Tue5:00 AM - 9:00 PM
Wed5:00 AM - 9:00 PM
Thu5:00 AM - 9:00 PM
Fri5:00 AM - 9:00 PM
Sat5:00 AM - 8:00 PM
Sun5:00 AM - 8:00 PM

Complaints & Reviews

Wrongful auction of my personal belongings

I've tried for a couple of years to get ahold of you but never heard back from you or anyone else'...

Public Storage

Unit rental

I missed one payment due to the pandemic/ Coronavirus. Public Storage sent us an email and letter threatening...

roanoke. virginia

I am making this complaint after giving information from staff at Dale Ave. S.E., (Kim & Mary), when...

public storage

My belongings were sold on October 23, 2019. I was notified by Email on the 24 of October. I spoke to a staff...

insurance

I'm being charged first insurance through your company when I have private insurance, which I submitted proof of when I began renting years ago. Back in July I had to downsize for financial reasons, so I transferred to a smaller unit. When my transfer was processed the person at the desk did not annotate that that I already have insurance, so every since July I have been billed for public storage insurance. I would like to have this issue resolved (I.e. remove insurance from my bill and deduct insurance payments already made from next bill as well as anything else that can be done for inconveniencing a loyal and long time customer), so as it doesn't cause anymore financial strain upon me. My name is Catrina Jackson-Boone, my storage facility is located in Miami Gardens Florida and my phone number is [protected].

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staff

All the stuff there are very rude, they are quick to kick people out before they close but when it's time to...

auction unit without proper response

Hello I am writing this in regards of a unit that I have account number [protected] my name is Doris Littlejohn...

service

This place is good location 300 Treat Ave, San Francisco, CA the Problem is the Team.. they Open 9:30 am...

overbilling practices and premature setting of auctions

On May 16, 2019, I went online to my Public Storage account at the Orange Park, FL location to pay my monthly fee for May 2019. Attached is a copy of my account showing that a balance of $303.42 was due immediately and that an auction date of June 25, 2019 had been scheduled on my unit. I telephoned the storage unit and spoke with an individual that gave me the following explanation: "On May 31, 2019, June's fees would be assessed and an auction would be scheduled on past due rentals." I asked this individual why on May 16 (today) June billing had already been assessed and was "due immediately" and why was there already an auction scheduled for June 25, 2019?" No answer was provided. I have included the necessary screenshots of my account showing this illegal billing practice of applying rents before they were due; threatening a customer of an auction; and already scheduling an auction for the next month before that billing cycle is due. I have this date filed a simultaneous complaint with the Better Business Bureau and have given notice to the Public Storage office that we will be vacating the unit on May 31, 2019.

overbilling practices and premature setting of auctions
overbilling practices and premature setting of auctions
overbilling practices and premature setting of auctions

Public Storage

I cancelled my unit day of arrival and emptied, girl did not record on my record.

I went in on March 30, 2019, after slipping and falling on ice on the way into office because of no salt on side walk. i mentioned you need salt out there and by units which are always icy. She laughed and said yeah. I then proceeded to tell her i was clearing out unit and asked when she wanted to do walk through, She said "Just let me know when your out". I left this place because of the icy conditions, two slips and falls, mice in unit and poor customer service.

Now you send me a letter from Allied Interstate saying you will accept $64.50 on a unit your employee failed to follow through on her job and cancel. And next day going in again for walk through, the other girl, who is always rude, doesnt question anything, looks it up and says, "Oh you owe a month" WHAT??

This is the worst place and I would never use again You dont even have a trash bin unlocked for the use of customers And why is the gate open 24-7?? Isnt that a little dangerous for your customers at night? i will be putting this on yelp, reporting your agency to BBB, good thing I have a good friend that works there, and am going to seek legal advice. Just wanted to give you another heads up. Hopefully someone will do their job this time and read it. I called your Management Office THREE TIMES, left messages and not one response. Your company is pitiful.

  • Updated by Delia Reyes · May 11, 2019

    Worst business practices ever, overcharge, disrepectful!

storage fees and other charges that have no right charging

Yes, so the public storage in lakewood wa. Had said that I made a payment on april 30, 2019 which I did they...

customer service I received from property manager on 99th holmes kcmo 64114

The property manager at the store in kcmo of 99th and Holmes is rude and unsympathetic I get that you have to pay or you lose your items but he was so rude to me. And he made it like there was no way I could get help with the balance I was laying on on time for almost a year I lost my job and fell behind. He was just so mean to me he I'm not asking for the whole balance to be gone I'm just asking for some sort of payment plan but he said i was trying to argue and I wasn't please let me know if there is option for me I don't have the amount due upfront but I'm willing to make payments I just paid 339 in march

overcharging, excessive fees, ridiculous auction policy

This company charges 20% late fees and cares nothing for customer service or loyalty. I am paying double what...

safety and bad management

Management are rude and very unfriendly locking me out of property cause I was locked in overnight and it wa...

venice beach location - stay away!

If I could I would not put any stars at all. From day one MAJOR red flags. Broken entry and exit gate...

Public Storage

auctioned off storage unit

Rented storage in June or July as of November 2018. I sent payment for December rental when it wasn't post on...

huge price increase after 3 months!

I rented a 10x15 unit, and told them I wanted it for 2years. They knew I was going to be out of state. On the...

Public Storage

storage

I called in with questions concerning removing my insurance due to me only having 3 small boxes left in the...

bait &, switch, rate increases not following thru with promises.

Renters Beware I recently moved to the Portland area (May - 2018) I got online to find a storage unit for...

complaining about bad business with public storage on reims road and charlotte north carolina

It is a very sad day when I have a bad injury at one of the locations in Charlotte North Carolina the first Saturday in December and I have not received a phone call as I have requested multiple times from the district or Superior. I'm contacted constantly of them wanting to auction off my goods on the 27th but I need to have a conversation because I was treated unjustly and I'm fairly no one has checked on me regarding my injuries and I deserve better I've been a customer for a long time with the location here in Charlotte North Carolina and I deserve a phone call before I go public with this information [protected] my name is Torri Massey.

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