The most trusted and popular consumer complaints website
Explore your opportunities! Create an account or Sign In

Public Storage Customer Service

143 Reviews

Public Storage

701 Western Avenue
United States - 91201

Customer Support Phone Numbers

+1 800 567 0759(Existing Customers)
85 39
+1 800 688 8057(Reserve Storage)
13 10
+1 888 797 6980(Modify Reservations)
12 6
+1 866 444 4747(Pay By Phone)
3 4
Mon5:00 AM - 9:00 PM
Tue5:00 AM - 9:00 PM
Wed5:00 AM - 9:00 PM
Thu5:00 AM - 9:00 PM
Fri5:00 AM - 9:00 PM
Sat5:00 AM - 8:00 PM
Sun5:00 AM - 8:00 PM

Public Storage Complaints & Reviews

Public Storage / Property manager

Publicstorage on Sep 22, 2018

She was very unprofessional smells like alcohol an smoke always has slick comments about me an my workers who are working on the property have guys hanging around smoking marijuana i ask serveral times for things for the bathroom never in there I just feel as if u can't do your job to the...

Public Storage / my unit covered in sand from them re-sanding the floors

TJoseph on Sep 18, 2018

I went to my storage on Saturday the 16th and when I opened the storage unit door which is inside all of my belonging was completely covered with this white thick dust. Located at 14451 State Highway 249, Houston TX 77086 Unit D054. No one told me that this was gong to be done, I could...

Public Storage / moved out of my space 09/01/2018 at 1:30pm located at 1900 el camino colma, ca


My name is Judith rented a space at Public Storage 1900 El camino Street in Colma CA moved out 09/01/2018 around 1:30pm I am writing you this complain to let you know I did retired and moved out of the country to take up a position in an orphanage home. As of 09/01/2018 to volunteer my time...

Public Storage / customer service policy

Ebony Knox on Aug 28, 2018

I opened my storage 3 yrs ago w/ the understanding that if I add my aunt to the account that she would be able to handle my affairs to the storage in my absence. I currently reside out of state, was in a vehicle accident and CANNOT return to Chicago for the sake of replacing a lock on my...

Public Storage Colorado Springs / employer harassment and false reporting

jeff gatti on Aug 25, 2018

I rented a 24 hour access unit (referred by someone who has used public storage for years..).. I rented this unit on sunday and work days so I move at nite, per reason I rented a 24 hour access spot. Now since sunday a week ago I have been red locked out of my unit several times, tonite...

Public Storage / 44% annualized rate increase for new customer

falcon16115 on Aug 16, 2018

Ouch...not surprised after reading other reviews. This Beaverton, OR, Denney Rd facility slapped a 44% annualized rate increase on storage unit. No one is available to discuss it of course with one rep passing it on to another and on to district manager, etc, etc. I wish I had read...

Public Storage / terrible customer service

Lmwheel2 on Aug 8, 2018

I called and told the company my payment would be late this month and asked if that would effect having access to my storage they told me no I would just be charged a late fee however that was not at all true. They disabled access and when I called back a few days later a lady named...

Public Storage / storage unit

Sarah1412 on Aug 6, 2018

I'm highly pissed off. I'm a military personel. This storage unit is for my mother. I ended up being responsible for all her accounts and debt. I have been going through financial difficulties trying to manage my bills (being a mom of two also) including what I got stuck with her bills. I...

Public Storage / Storage unit -Preston hwy louisville ky

hema patel on Aug 3, 2018

I have been trying to get a hold of Erica fieldman for a month. I have called over 15 times and sent numerous email and heard nothing back. My unit was broken into, then a month later I was told my u it would be place on maintance until further notice, a week later the rest of the item...

Public Storage / theft

Lkish on Aug 1, 2018

I am angry that I get robbed by the tenant next to me . I looked over the wall there sits my stuff. Never done anything out side of storage. I called the cops . Yet I can't in there to do list of what's missing . Yesitshotsi will worried bout . Manger on site says we sit to long. Or what...

Public Storage / burglarized units

Greenfield Mark on Jul 31, 2018

I have a unit at the 36th and Stone location in Seattle. I have had the unit for 3+ years. On July 16th we had trouble opening our lock. It took several tries but when we finally got it opened the door wouldn't lift up and realized that the top part of the door had been bashed in and out of...

Public Storage / malicious removal of my property.

Asia Jackson on Jul 14, 2018

On July 2nd 2018 i brought a unit at the public storage located on Patapsco Avenue in Baltimore Md. When leaving the property after moving my things into my unit, we were told that the gate could not let us out because it was after hours (which was never communicated to me at the initial...

Public Storage / storage unit

Gina Bear on Jul 10, 2018

I recently sent a detailed email about my account information being shared to an aquaintance of mine, details of my account balance, due dates, lock change, and auction dates... She is friends with employees there and they feel it's OK to divulge my personal information and she still...

Public Storage / storage space

queen23 on Jul 9, 2018

This in regards to Fort Lauderdale FL Tamarac location off University Dr. I walked in March 14th to purchase an unit and May 7th I transfer my unit to a larger unit. Before the process of anything I specifically asked the young lady if I'm not staying the full month would I pay partial and...

Public Storage / property manager lashonda

Brandon Bordelon on Jul 4, 2018

This is Brandon bordelon I have a unit at the 4614 Barksdale Boulevard Bossier City Louisiana 71112 location unit G 537 I am lodging a complaint towards the property manager LaShonda. Few days after move in to one of your properties I waved to your property manager to tell her I wa...

Public Storage / faulty equipment

Gwendolyn Bonner on Jul 3, 2018

To whom this may concern at Public Storage Corporation. My name is Gwendolyn Bonner and I rented space 1422 at 3366 Ladson Road. Ladson, South Carolina 29456. This unit was one of which was violated and property was stolen on 5 - 29 - 2018 with #301-802-9685 1 - 0 0 0 1 with report number...

Public Storage / water damaged equipment from poor building management

fever1 on Jul 1, 2018

Right now dealing with your insurancre company but the value is not even near what it should be very upset plus im dealing with this on vacaytion and took pictures the day I left on vacvation …………. The evaluation is a slap in the face very insulting, id like to resolve this without litigation, but I...

Public Storage / price we were told on phone was 1.00 special, when we arrived we were waited on by the same woman who talked to us and the price was 160.00

Joseph Heitzmann on Jun 28, 2018

my wife called Public Storage at 2918 Peters Creek road, Roanoke virginia, we decided we needed a 10 x15 unit were told on the Phone there was a 1.00 special my wife asked if there were any other costs the lady Chloe said that was it, we arrived within the hour waited patiently while she...

Public Storage / door broken for weeks - mgnt promised $74? credit but now refusing.

Carm Finch on Jun 27, 2018

I obtained a storage unit on May 20th but upon moving in the unit had an issue with the door not shutting down properly. I was even called by Jenna the property manager that my lock was not on i came into the unit to check it and asked her to go upstairs with me bec I did not...

Public Storage / unauthorized name illegally put on storage

Tasha Thorpe on Jun 27, 2018

I just tried to put my things in public storage on saint Barnabas road. I made a reservation to place my things in the storage . I was told before I got there that there was a special which was not true. I was still going to go ahead with it with hearing the huge diference in pricing...