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Walgreens review: Pharmacy sucks every time! 56

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Author of the review
12:00 am EST
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Every time... I give them another chance and another chance, hoping that maybe they would get a little better at what ever they are running over there. Every time I get a prescription filled there, it could be 8 hours later and they still won't have it ready. Every time I go there - drive-thru or going inside - there is always a long, long line, and it takes about 10 minutes just for someone to finally get their medicine. I always see customers shaking their heads with disbelief, and I ask myself why do we go through walgreens for prescription refills? Yes, it may be closer to the house than other places, but I am at the point where it is not worth it! The time it would take to drive somewhere else, pick up the meds, and come home, I would still be in the drive thru waiting for my walgreens refills. I am changing my pharmacy tomorrow, this place is awful with a capital "a"! Thank you for letting me vent.

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56 comments
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luvleelady1984
Providence, US
Apr 21, 2009 8:54 pm EDT

I worked for the company for 6 years, I worked overtime spent time away from my son taking on responsibilties that didn't corresspond me all to make my pharmacy manager or district pharmacy manager look good and for what? To have them fire me shortly after suffering from a misscarriage. I finally was blessed and was 3 months into my pregnancy that I so much longed for when boom in the middle of a recession they fired me without warning. I had no other income and already was raising my 8 year old son on my own and I didn't even have health insurance for my son or myself not to mention that I didn't qualify for help from the state, Walgreens also decides to dispute my case when I tried to apply for unemployment. They are a very shady company Heartless and so own they only care about profit and not their employees, Walgreens has gone on to pay hush money to african americans due to a legal dispute that took place 2 years ago or so...

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Beverly
,
Oct 25, 2008 12:37 am EDT

I understand how frustrating it is to wait so long for a prescription. However, at the same time I work for Walgreens as a pharmacy technician. I know the process of filling a prescription can be an immense task when you are short on staff or when the pharmacist is extremeley slow. I know this is no exception, but I am just asking people to try to be more patient. At this point in time, most pharmacies are short with pharmacists; therefore a lot of people are working over time to better serve you. And Walgreens is one of the few pharmacies that has stores open 24 hours a day. Please try to be thankful for this convience. More than likely if you choose to go to another pharmacy, either they will treat you worse or it will take just as long. Please try to be patient. God Bless.

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K
Known Entity
Roanoke, US
May 08, 2018 8:59 pm EDT
Verified customer This comment was posted by a verified customer. Learn more
Replying to comment of Beverly

Your first claim may be true, but that doesn't excuse you folks for messing up my order. My physician called an order to be filled. My insurance company is all set to pay it's share, and I'm ready to pay mine. Walgreen, however, is once again putting some kind of a block from filling it. Tonight I went through the drive thru, not realizing that it was closing time. The tech looked right through the window at me and walked away. A little common courtesy would have been in order. Now, not only does Walgreen Pharmacy think it has the right to treat customers rudely, it is also too incompetent to even fill a valid prescription. As of this evening I am done with Walgreen Pharmacy. You folks would do well to open your eyes and see that you have competition in the market. And from now on, your competition WILL get my business. Walgreen Pharmacy, you're fired.

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Tamro
, US
Jan 16, 2019 8:50 pm EST
Replying to comment of Beverly

Ha! I work first and second shift and none of the 24-hour pharmacy Walgreens in my area will fill prescriptions after 11:30 p.m. I have to wait till the next day and I usually can't get a break from work

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Ry Sharpenstein
, US
Jun 18, 2021 11:34 am EDT
Replying to comment of Beverly

Hopefully all the Pharmacy jobs will be replaced with automated AI robotic devices. Unless a pharmacy does compounding, there’s no need for a licensed pharmacist. Joke profession. They are just paid a lot of money to guard the corporate drug stash and make sure people aren’t popping the merchandise. And the poor techs don’t get paid enough which leads to low quality techs being hired. This all should just be automated at most pharmacies to save everybody involved from immense suffering. Walgreens sucks the most.

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Craig Anderson
, US
Dec 02, 2022 4:37 pm EST
Replying to comment of Beverly

Yeah because putting 40 pills in a bottle is a tough, time consuming job

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Linda Elaine Vontress
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Feb 27, 2007 12:08 pm EST

Although I work for the Walgreens Company, I have heard the same complaint regarding our pharmacy. We have lost many long time patients due to poor service and it's beginning to make the front end store look shabby. I just want you to know that you're not alone in how you feel regarding our pharmacy, however, if you would like to forward your feelings onto the company heads, send email to walgreens.com or ask the store manager for the number to the district office of your state.