Walgreens
reviews and complaints

On 10/18/22 I called the pharmacy and talked to the pharmacists to call in a script for a patient. Again I talked to the pharmacists directly.

The patient came to the Walgreen Pharmacy in Kuna Idaho in the evening to pick up the script and they told her they did not have it.

The patient called our office unhappy that we did not get that script to Walgreens as the pharmacy staff told her it was not there.

On 10/19/22 I started calling Walgreens at 0904. I waited on hold for an hour and 20 minutes and finally hung up. I called back to Walgreens to speak to a manager. The manager was not in but the person told me there were people working in the pharmacy. I again called the pharmacy to give them another chance to answer my call. I wanted 10 more minutes but no one answered.

I called back and asked to speak to some one who could get the pharmacy to answer my call. The pharmacists Kyle answered the call and proceeded to tell me they got it on their machine. I told him they did not get it on the machine I talked to a pharmacists yesterday. Well he said we are just really busy. I then asked him to call the patient and let her know it was there error and not the doctors office. I did not even finish my sentence and he hung up on me. Not good customer care. I will escalate this complaint.

My son has been on this med for years! His new insurance will only fill generic now, only one generic company that we know of works right for him and unfortunately Walgreens is the only one that has it! The pharmacy is refusing to refill it until the day before his last pill AND we have to call them to have it filled. CVS and Hyvee have always given us at least 3 days before we run out of meds to get him a refill and they auto-filled it! She said it is Walgreens' policy. When asking how we are supposed to go on vacation etc. she tells us we can call our doctor and he can give permission for them to fill early. Contradicting herself, my doc doesn't have a problem with it, she literally said it is a Walgreens policy! It is very upsetting! If we call Saturday to fill, and they ran out of the specific generic that works for him, I have no time to get his script moved to someone who does! They have no problem with the horrible problems our son has when he doesn't get the right meds! Shame on you!

Walgreens Pharmacy, Rousby Hall Road, Lusby, MD has got to be one of the worst pharmacy in Maryland! I've had a problem every month for the last two years! You advise management and guess what nothing happens. Why should someone that needs medication need to make four trips just to get med's? Why would someone need to call multiple times for their Meds? How is it even possible that you can call the pharmacy and get employee that has no idea how to do their job! I've had enough of the headache and i will be having my Meds sent somewhere else!

The pharmacist at the Walgreens in Winter Haven Florida refuses to fill my prescription. It’s a controlled medication I’ve been taking for several years for chronic pain.

This particular pharmacist says my doctor is not in our county where I live and told me to find another doctor near by. I’ve been with my group of doctors for several years. They know my particular ailment and work with me to find up to dat solutions. I feel comfortable with this group of pain management specialists and trust them. I don’t feel I should be dictated to by a pharmacist on what doctor I chose to go to.

This is about your Brevard NC Walgreens store and sadly this is not the first letter I have written to you. 2 years ago, or more I changed pharmacies because of very bad service, but have found myself leaving the hospital with this the only pharmacy open and having to get a script there. I now find myself taking care of an older cousin who can't get out any more because of his health. Again, I'm having to go to Walgreen's for his medications and the service is now worse than ever, I just don't understand how you have any business there, I know I am not the only one complaining, with even the doctors here recommending different pharmacies. I call to get his refills and am on hold for over an hour then get cut off, and have to do the same thing all over again. The last 5 months I have called in his scripts. Then when I get there, they still don't have it ready and have to wait another hour or 2 to get it filled. I live 20 minutes from town, have an old car and with gas prices the way they are this is not good. I waited 35 minutes in line listening to old people not getting their scripts filled and badly disrespected and them talking about changing pharmacies. The people who work there all need to be fired. Why is it still like this? Has anyone from the main headquarters ever checked in on what's going on there? Or even tried to call them to check on the way things are being done there? If not, you should. I hate to but will be changing my cousin's pharmacy next month, just so I don't have to put up with my blood pressure going up again because of the Brevard NC store, it's just not worth it.

Please help the people here in Brevard, I feel so bad for all of them that use this store needing their medications and not getting them. If it was my store, I would just close it down to keep from getting all my stores a "BAD" reputation, or be there until I made sure the problems were fixed, it really is this bad...

Thanks for your help,

Kathleen McCall

As both a medical prescriber and a patient, I find that Walgreens pharmacies have significant challenges filling controlled medications such as stimulants, analgesics, neuroleptics or antipsychotic medications in a timely manner. While this has been an inconvenience for me, it has had a significant impact on my patients, some of whom have experienced withdrawal effects or relapse as a result. Due to privacy considerations, I cannot provide details on my patients, but can state that I personally have waited over two weeks for a commonly prescribed medication without an indication of when this would be refilled. When I asked if the prescription could be transferred to another location or if I might be able to pick up a partial supply, I was told that my doctor would need to write a new prescription. I have seen this in at least three states where I have provided care over the past year, so I assume it is probably a nationwide problem.

In reviewing the DEA's 2022 Pharmacist's guide (see https://www.deadiversion.usdoj.gov/GDP/(DEA-DC-046R1)(EO-DEA154R1)_Pharmacist's_Manual_DEA.pdf), it seems that pharmacists can proactively offer partial supplies or (if this is restricted by state law) the pharmacy can proactively contact the prescriber to get a change of prescription. I have not consistently been contacted to change prescriptions for my patients, instead, both I and my patients have had to work out solutions on our own. I have even spent time contacting different Walgreens pharmacy branches to personally check their supplies because I wanted to prevent adverse health outcomes associated with sudden cessation of the medication. While I understand that supply shortages are sometimes unavoidable, Walgreens Corporation needs to do a better job of finding solutions and not putting the burden on sick patients, or leaving local pharmacists to explain poor policies.

I just went right now to walgreens/ duane reade location at 110 newark ave jersey city and pharmacist was about to give me my meds and then just asks me to wait for 2 mins without telling me the reason. Then she started tending to other people and completely forgot about me and when i asked her how long do I have to wait, she was blank faced. Pretty hopeless and unprofessional woman! I found her to be racist and uapologetic. Sunday 1:20 PM.

The nice brand cinnamon candies that you carried in a one-pound bag, are the only thing I have ever found that helped my throat. I have asthma, and a touch of COPD. You no longer carry these candies. You have a different cinnamon candy in a 7-ounce bag. They are not a mild cinnamon; they are quite harsh. Please advise where I can purchase the old style

Hello My name is Danette Brown I put my sons meds in about two weeks ago, and didnt get them until last Thursday. Due to the delay my son went in the hospital from not having his meds. When asked why it took so long for the meds I was told that when i sent it in, that it was put in to be ordered. My son has now been in the hospital for more then 2 days now, and they still dont know when he will be coming on. this happen in the harlem walgreens on 145th and brandhurts

MY HUSBAND DROVE 50 MILES TO UPDATE A NEW CREDIT CARD NUMBER IN PERSON AS THE ONE ON FILE I USED DAY BEFORE WAS REJECTED BECAUSE AARP JUST CHANGE BANKS REACENTLY. WHEN HE ARRIVED, TO UPDATE INFO HE WAS STUNNED AT THE VERY, VERY LOUD INACCURATE, DISINFORMATIONSHE SHARED WITH HIM AND EVERYONE ELSE IN THE STORE AT THE TIME,"I HEARD YOU KICKED HER OUT OF THE HOUSE, GETTING A DIVORCE, I THOUGHT SHE WAS SCAMMING YOU BY USING YOUR CREDIT CARD SO YOU HAD TO COME IN...;;;He immediately called to me; within 1/2 hour I entered store discreetly asked aka if she mention divorce or anything else to my husband while he was there shortly before? stopped what she was doing and as she walked away with her back to me, "I DON"T GET INVOLVED IN PEOPLES PERSONAL LIVES, "asked if I would like to see a store manager, turned around to other employees and said "I DON'T THINK THERS ANY MNGRS. WORKING TODAY IS THERE?"how it was denied, (I do not know that person, what she said was not only personal but totaly INACURATE. MY HUSBAND WAS FURIOUS, EMBARRASED, ect, how dare she...

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After many weeks of being put off, excuses, being transferred more than 15 times, put on hold forever, it seems that nobody can resolved my problem.

I need a QR code to print my Covid 19 vaccination record but get an error message. Red banner at top says We're sorry. We're not able to generate the QR code due to missing vaccination date(s). Chat with us now for assistance.

The chat option is a joke. They can not help. Going to the pharmacy, still to no avail to remedy this problem. They told me to wait 24 hours, it has been weeks.

I have spoken and repeated the problem I am having to at least a dozen different people who man your phone lines and they just keep transferring me to different departments. The pharmacy where I got all the vaccines tell me every date is in the system. I have cleared my cache, history, logged in and out, tried 4 different browsers (all with the same results and error message).

My doctor’s office called in a prescription for a new medication to Walgreen’s and I went and picked up a bottle of the pills. Once I got home, I saw that the bottle said it was for 1x daily, but my doctor and I had discussed that I would be taking this medication twice a day. So I called my doctors’s office to get them to send in a corrected prescription for taking it twice a day. My doc’s office agreed it was a mistake and called in the NEW prescription for 2x daily to Walgreen’s that same day. several weeks later, my pills were almost gone, so I went onto the Walgreens app to have it refilled. However, the app said that I would be refilling it earlier, and the insurance would not cover it. So… I called Walgreens and spoke to someone there in the pharmacy department, who told me that they did have the new prescription on file for the new dosage of twice a day and would take care of it. I told them that it needs to happen soon because I was almost out of pills and I would need to have it by that same evening or I would not have my evening dosage. I know I should have called before, but typically, I always have one backup of medication in my cabinet, so when I got low, I assumed that there was still another bottle in the cabinet. Also, this back up is usually there, because Walgreens, via their app I use and texting will alert me when another Nother refill is due and I automatically go and refill it right away when that happens. So it’s a system that should work. However, it did not in this case. I was almost out of meds that were helping to control severe stomach pain. I waited and waited. Finally, after seeing that the refill was not even being processed yet, so it showed that it was received, I called Walgreens again the following day. In addition to a horrible phone system that makes it very challenging and time-consuming to actually reach a pharmacist or anybody in the pharmacy department, when I did reach someone in the pharmacy department, and explained what had happened and what the continued issue is, that I still needed my new medication for pain, I received no acknowledgment that anyone had done anything wrong, nor an apology. And… I was hung up on. so I called them back and spoke to someone else in the pharmacy department and they finally told me that they would call my insurance and that the new dosage had never been called in by Walgreens so therefore the medication was not refilled on schedule. A little while later, I received a phone call back from Walgreens pharmacist, the same person I have been speaking to on the last call, and this person told me that insurance had told them that they could not override the old prescription for the new twice a day dosage without me, calling them myself. that wasn’t his fault. Of course, I know that. But it was still frustrating. So I called my insurance company and went through with them as well, and then called Walgreens back again. I was told that the medication would be available soon and that it was now being processed. I still need to go and pick up the medication, but I am waiting a little longer to ensure that it is actually there when I get there. I have literally been told it is available and driven over there only to find out that the medication is not available yet. And I know that things happen. People are busy, and I know that the labor force has been difficult to keep on staff over the past year or two due to the pandemic. But this is basic customer service that is not being taught or trained when people are hired. There should be acknowledgment of mistakes, and there should be apologies, and there should be empathy, and there should be responsiveness. None of these things happened. And your phone system is terrible. So please, please make some adjustments across the board to help people when they need their medication‘s rather than hurt them and drag it out for days. This was not a fun experience for me. And it is not the first time. In fact, it is probably the eighth or ninth time that Walgreens has messed up my prescription for no apparent reason. Please work on your training methods and please work on your phone system so that a person can call and reach the pharmacist without having to jump through a bunch of hoops, or get disconnected. I am not going to identify myself because I am afraid that I will be treated poorly when I go to this pharmacy again. And I’m not going to identify the people that I spoke to at Walgreens or at the insurance company because I don’t believe that they should be personally held responsible for poor training practices. Please pass this along to the management. These are the people that need to make the changes.

Your app should be easy to use not so hackers can cancel the app it’s taken me 5 days to get my heart medication and somehow my clodideral was canceled after it was put through and got into app after four days trying to get my heart medications and I told them I take two card overall pills a day they know that but they give me a refil of thirty ? How dumb ! If it’s twice a day and there’s thirty days in a month twice a day it’s 60 ? So why can’t anyone get it that I need my heart medications all not just some of my medications and I take idosorbide 60 mgonce a day I take clodideral (plavix )and I take adverstaton 40 mg. Once a day I take cardiveral twice a day 6.25 twice a day ! i take isosorbide 60 mg once a day I take trental three times a day and I take lindinapril once a day I shop at Walgreens on Boulder and Russell just to get the app set up and try to order my medication it’s so difficult ! It’s not even funny when you have to have Open Hesrt Surgery you’re not supposed to stop taking your medications ? I have to have OPEN HEART SURGERY ! My medication for my muscle spasms ! And for my heart as well I Piaf 35 dollars for two medications to be delivered and they were on the bottom leval of apt complex ! Nobody was helpful but the guy on Ann and rainbow who got it set up for delivery somehow it when’s back to Boulder and Russell Abe. In Las Vegas and Boulder is [protected] ! I’m so pissed off and stressed out I’ve been trying for months to get my medications delivered ! Then yesterday it says it takes one two two days for my medication to be delivered !? I’ve already gone without it for 5 days now and my god I’m hurting and having to tske my nituallingusl spray to keep my heart from hurting ! If someone takes life saving medication s it should not take so long to get app set up it should be hsck proof ! Now I know how a thirty year old walked away with two full bags of medication s because they sell the medication there a gang and he was smiling as he walked away at concord salvia location in ca. people get hacked and some uound dude gets the medication on there account and Walgreens was so stupid to give him two full bags to the top of medications I was shocked and wanted to report to dea ! I was pissed because I was trying to get my heart medication it took 5 months ! That was about 1 or two years ago ! In concord ca. 94585 ! My heart medication was stolen with all my medications ! Now I have to wait for my heart medications to be delivered and hoping I don’t have a heart attack ! [protected] ext 36 Boulder highway apt 36 and bldg .M Las Vegas Nevada the Walgreens on russel and Boulder in Las Vegas [protected] .I live at 5600 Boulder Highway M-36, Las Vegas NEVADA 89122 I need my heart medication ! And I pick up my Valium I get a medical ride to pick it up cause it cost money ! Just as I did with the permethrin and ivermectin ! I’m totally upset free delivery my [censored] ! I just found out after months 5! For to get this set up and they say oh no it takes 1 to 2 days for it to be delivered and I paid 35 dollars for two medications delivered and thrown on lower leval and niehbors give me my medications my niehbors bring it they said it was on the grass downstairs ? Not to my door to lazy to walk up to the third floor ? I’m so upset !om Sheryl Lynn monaco [protected] exstenstion 36 and cell is [protected] and email is [protected]@icloud.comGET IT TOGETHER This is Someone’s life ! They should have told me it takes 1 to 2 days to get it delivered months ago ! And they don’t bring it to your door and that the app sucks ! The truth the whole truth and nothing but the truth Sheryl Lynn Monaco

10/12/2022 store Rinconada Las Cruces NM 88012

I was refused my flu shot because you said it was fine to take covid and shingles vaccination together. And i had bad reaction. Never in 20+ years have I had a reaction to anything! Now you refuse to give me any vacs at all. You have no idea how much money i use to spend at your store. I tried to explain to worker at pharmacy but they refused to listen, You help to make this world unbearable. There was reasons a cut and dry policy is horrible. When making the appointment you never mentioned anything waste of my time, gas and energy! Other option are limited unless I move to another pharmacy. The lady was rude this is not fair.

I called in a prescription friday. It was filled on saturday and I picked up monday. I even asked for a rush on this because my husband didnt tell me he was out of the medicine. When I picked up yesterday and got home it was not the prescription that I called in. I called and was hold for 2 hours and couldnt wait no longer. I have even called again today and so far been on hold 49 minutes. This is the walgreen in dundalk maryland on holabird ave

If my company didnt have a contract with walgreens, I would definately move all of my prescriptions. I was very sad when I had to go there because I had heard alot of negative vibes from that location... Ive given them a chance and it was the wrong one.

Ive now called my drs office in hopes they can get this called in today and be correct.

My husbands name is stephen malloy birthdate 1/8/75

My email is dana. [protected]@gmail.com

Dana malloy

443.801.2496

I tried to get my flu vaccination at the Walgreens in Port Jervis, NY, #19500. I have Medicare Part B, and was they didn't accept it and it would be $100 if I wanted it. I left, and have gone through their online chat to no avail, as they refer me back to the store which is where the problem is. Emails with Customer Relations have gone nowhere, as they just say someone will get back to me, which never happens. According the the CDC vaccine website, this store, provides Medicare recipients flu shots at no cost. I cannot get an answer at any level at Walgreens about this. This should not be difficult, and I can't believe no one at Walgreens can answer this.

I am a recovering addict of pain pills. I became addicted to them after an issue with back pain and when the refills ran out I began purchasing them illegally. I got tired of hiding from everyone what was happening and got help from an onlne program using suboxone. No one knows that I am taking this medication and I prefer to keep it that way. Not even my husband knows. I filled my prescription at the walgreens down the road from my house. After my session with my online provider, she sent in my refill. When I called to find out when my prescription would be ready because I pick it up when I am not with my husband, the pharmacist told me I still had 3 days before I she could fill it. I would not have any for today the 10th of October. She told me to call back on Sunday, yesterday. I didn't call back because I was with my husband and I explained that he doesn't know I am taking this medication. I asked my provider to call, and she did. The pharmacist told her she wouldn't fill it until yesterday. Well today, I called and I was told that the "pharmacist is still reviewing it and that it would be a few hours". I was supposed to take this medication at 9am this morning. I find it absurd that a pharmacist can hold a medication that has been legally prescribed and that I need. How unprofessional! How unethical and just downright wrong! This pharmacist is located at 16900 E Colonial DrOrlandoFL32820. I would like this addressed and I will be looking into how I can complain against the medical board as well.

Yvette was very arrogant and disrespectful with me and my wife. I'm a loyal client of Walgreens for more than 30 years and i never i had happened to me. When i called Yvette she ignore me and immediately she insulted me and my wife. You don't need employees like this lady. Please let me know if you need more information about this sad situation. Thank You for your consideration.

At about 5:47 pm (PST) on 10/05/22, I as a customer had the great misfortune of encountering Mary (alleged manager for cashiers) at the Walgreens (#10948) at 33060 Antelope Rd., Murrieta, CA 92563.

I was there for over 20 minutes prior. The chain of events: I returned 3 "large" hair clips with receipt ($4.99, $5.79, $4.99) as they were not "large" and would not hold my hair. I was also there to purchase two boxes of hair color (2 @ $11.99 each).

A man was at the register. He could not get the system to recognize the SKU number on the package despite I clearly had the receipt from the day prior. He called his "manager" Mary over. Mary was very unpleasant - to such an extent, that even an employee apologized the next day for what I was subjected to by Mary and her inexperience and irritation, and my great wait time. I appreciated the support and recognition the next day as the first encounter with Mary was not professional. Nevertheless, I waited for almost 20 minutes while she fumbled in frustration and irritation. The end result on 10/5/22 was that I paid for my hair color at $23.98 and received my refund for which she collected my receipt.

On that day when I arrived home, I noticed that Mary did not give me my $5 discount which was on the signs if I bought 2 boxes of hair color! I saved my receipt and put the color back in the bag.

On 10/6/22 @ 5:41 pm (PST) - 1 day after, I purchased 2 products - $12.99 and $5.99. I asked the clerk to use my $5 discount from the day before. I was informed I only had $1 and NOT $5. I said I was supposed to from the transaction with Mary the day before. The clerk watched the day prior and noticed that I encountered an unprofessional situation.

On 10/8/22 at approximately 6:45 pm (PST), I entered Walgreens again to find Mary at the counter again for the 2nd time. I showed her my receipt from that day. She LOUDLY repeatedly argued that: (1) I was there during the day [my receipt clearly shows evening]; [2] she had given me the $5 credit [when clearly she had not!]; (3) that I made 2 separate transactions that day [clearly they are on 1 receipt and not 2!]; (4) that she was right and I was wrong!. She took about 15 minutes berating me in front of other customers!

I tried to show her the receipt from the day I first encountered her to show

her that the transaction was not on a separate receipt. Even after showing her, she argued and said I was wrong! Very loudly I might add! I showed her the receipt the day after showing I ONLY had $1 and NOT $5. Mary LOUDLY argued I was wrong and that she gave me $5 but she would give me ANOTHER $5. She kept this up for 15 minutes! She kept up arguing I was in there during the DAY loudly when the receipt clearly shows early evening on all encounters.

I told Mary I left my return receipt in the car and would do them at the same time. She held my receipt and LOUDLY said I would do the first one NOW!

She was demeaning, impolite, loud, and extremely unprofessional.

FINALLY, at 7:00 pm (PST) on 10/8/22, she said she issued the $5 credit for the two hair colors purchased. She continued to say it was ANOTHER $5. Privately away from the store, my kid told me she may have pocketed the first one.

I told her she needed to print it out for me as I could not believe her just telling me since I never got the first one. She printed it out at 7:00 pm (PST).

NEXT, at 7:09 pm (PST); on 10/08//22 [the same night], Mary returned my drops for $5.99 purchased on the visit on 10/06/22.

I have saved all receipts. On another note, she gets very frustrated and does not appear to know what she is doing on simple purchases and/or returns.

The first night I was there, she also became agitated with me when I tried to put my phone number into the pad. It kept kicking it out. After 4 times, I turned it to the male clerk and he had the same problems many times before it took.

And on 10/8/22, Mary had problems with the system again. She blamed it on a power outage earlier in the day. I told her the system had issues the first night and then she remembered. She had me put my card in numerous times for the $5.99 refund and Mary finally realized the $1 credit I used could not be returned to my credit card after having me try 4 times! She finally realized she would have to give me a store credit card and the balance of my refund to my credit card. She should not have this position. A concern is also is she taking the rewards for herself or someone else if they are not in the customer's account?

PHOTOS of receipts are provided. Clearly none of them show my $5 rewards [to which I am entitled per posted store signs] EXCEPT the single one Mary printed. I am not sure if it was really posted to my account as the transaction after for my return also does not show the $5 rewards!

If you have trouble viewing, please contact me at [protected] and I can email them. My email is [protected]@gmail.com. Thanks!

Tried to get a resolution to a problem when I Phoned them at 4:45 for 2 very simple problems. At 5:10 they still could not fix, or have a solution to the mistake made by the Pharmacy. I was told by Alex that they closed at 5:00, so he could not help me solve the problem. The problem is with my insurance. When my 10 prescriptions were picked up, by a friend, the lady at the counter said my insurance was used on all prescriptions, well, I found out when I went over them they were not. I was told by Alex, when I phoned him, that it was my problem not theirs, I need to work it out with my insurance company. I have dealt with other Walgreens in other states, and this mistake has happen before. I bring in my receipt, and the fix the problem, but Alex said that couldn't be done.