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Walgreens

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1.5

Overall customer rating from reviews and complaints

Walgreens earns a 1.5-star rating from 18 reviews and 1833 complaints, showing that the majority of pharmacy shoppers are dissatisfied with purchases and services.

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Walgreens Complaints Page 40 of 92

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H
4:22 pm EDT

Walgreens lewd conduct in Store parking lot

I want to fill out a complaint about something that happened in the parking lot of one of your store.
Store #: 19444
667 Route 739
Hawley, PA 18428

Today I went to the store with my daughter which is a minor and we have a man on his 50's, pull his pan and urinated outside the store. I went inside and reported to the person at the register and nothing was done. I called the manager, unfortunately, it appears she didn't know what to do. Sadly when I left the store, the man was seating inside his car eating. Can someone follow up with us.
Here is my e-mail address hebert.[protected]@gmail.com

I hope to hear from you soon,

Thanks and Regards,

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J
10:15 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Walgreens Covid Testing

Walgreens Garfield and Canal, Clinton Township, Michigan 48038

Received PCR Covid Test at this location. Walgreens gave out Patient Fact Sheet with incorrect information as to how to obtain results. "Test results will be posted on the LabCorp patient portal 2-5 days after test results are available. Download app or register today at patient.labcorp.com"

Registered with LabCorp, Made several calls to LabCorp to find out they did not have my test. They gave me the correct lab which was Aegis. Had to register with Aegis, who provided results.

Too many steps, too many websites securing too much personal information. FBI is investigating fraudulent scam attempts of many labs nationwide, including LabCorp.

I will NEVER use Walgreens, for prescriptions or miscellaneous items. !

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J
5:18 pm EDT

Walgreens Pharmacy

I called Walgreens.com to request 3 medications. I also called my Dr.s office and both offices told me to contact the other Dr.s office said to have Walgreens to fax prescription request and Walgreens said to have Dr.s office to send prescriptions to them so who do I speak to about this back and forth. I just need someone to look out for my best interest. I have chronic hypertension with type 2 diabetes. I have had 3 strokes and no medication means putting me at risk for another stroke and possibly death. I will also be taking this up with my Dr. I also need to make sure that Dr. You have on file is taken off. My new PcP is Dr. Barry Martin [protected] please deal only with him and his office. The office location I go to is only open on Tues and Thurs.so communication with them is limited to those 2 days. This is my problem. Please help.

Jennifer Simien
04-03-1970
3106 Corksie st.
Houston, TX 77051

Desired outcome: Look out for patients best interest and do job needed to do that.

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H
9:13 pm EDT
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Walgreens The pharmacy

This is the worst I mean the worst pharmacy I've ever been to, Walgreens in Elkton Maryland on Pulaski Hwy, when you go to the Drive-through you can be the only one sitting in front of the Drive-through window and twice this has happened, you can be sure to sit there 15/20 minutes before your even greeted, they're very ignorant in act like you don't even exist when you're sitting in the drive-through they can't even keep staff different faces every time again nothing professional about any of them, As of last week I moved my prescriptions a long with my family to northside pharmacy in Elkton Maryland, I will be sure to absolutely NEVER give Walgreens a good reference they are absolutely worthless for customer service, H Davis

Desired outcome: They close that Walgreens down

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P
12:18 pm EDT

Walgreens Vaccine

I had apt for my mother at 12 for her 2nd dose for covid she is 89 years old on a walker and it is 1214 and nothing I am still in line and we have another apt today at 230 on the other side of town. There are 8-10 people waiting on shot and I am now up to 2nd in line, so this is ridiculous should have been better planned for 2 lines one for people getting first shot and one for 2nd shot and just maybe it would have been easier. Our time is valuable too

Desired outcome: Fix this fiasco

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T
7:53 pm EDT
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My Asian wife was in Walgreens today at 1602 Main Street, Billings, Montana, today at 9:15am. She was going to buy some makeup that appeared to be 13 dollars and change, but when it rang up it was 22.99. So she told the clerk she did not want to purchase it. The clerk got snotty and made a racial slur. Then the manager came over and denied it happened...

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9:59 am EDT
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Dear Sir & Madam: My name is Tony Bobet I resided at 1710 Seward Avenue, Bronx, New York City 10473, Apt#5-G. I'm filing a complaint at Walgreens Stores. That's located at 925 Soundview Ave, Bronx, New York City 10473. The reason of the complaint is that I went to Walgreens on April 15, 2021, to get a vax. I was told that I have to make an appointment to...

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P
11:54 am EDT

Walgreens Service of phone calls

So my wife has been on hold for pharmacy in the Lehigh Acres Florida location for 45 minutes then a recording came on phone saying. We are gonna take lunch now so call back later of continue to hold on after lunch we will be with you so we hold we have now been on hold for 1 hour and 20 minutes so far with no end in site this is bull crap you can't get no service from this Walgreens it has to be the worst location I have been put on hold here and after about 45 minutes they just hang up on me.

Desired outcome: Fire everyone and start a new crew they can’t be no worse!

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M
6:57 pm EDT
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Walgreens Online customer service

My name is Duyen Bui. On the April 13th, 2021, i chat with an online agent at walgreens regarding my products which got cancelled and the coupons disappeared. The person replied really slowly, left me hang there and did not answer my questions. At the end, the problem was not resolved and I felt disrespected.
My desirable resolution was that I can buy the same products with the coupons they offered since i did not cancel my order, and walgreens cancelled it.

Desired outcome: The issue was not resolved

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M
10:46 pm EDT
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Where do I start.? I recently switched from Smith's pharmacy to Walgreens pharmacy located at 1408 Craig Rd. in North Las Vegas. Smiths were awesome but no longer accepted Excellus BCBS so I had to find another pharmacy. Customer service at Walgreens has been an absolute nightmare. Any calls made to the pharmacy are met with an impolite please hold and I am...

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R
10:27 pm EDT
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Walgreens Covid vaccination Pfizer not available

Hi, I went to the Santa Cruz CA store (40 miles round trip) with my 16 year old today and was told after waiting for an hour in the line that "sorry we don't have any Pfizer now and because she is 16 she can't have the J&J we currently have!"
You need to change your online booking system to have a checkmark for 16-18 year olds which only lists pharmacies that have the Pfizer vaccine as now we have to start again making more booking and yet again I am not going to know which pharmacy has it when I do manage to get another slot.

Beyond disappointed! My husband and I both used Walgreens for ours and were told by the nurse that Pfizer was the only one they did (but that was the Seaside CA site)

Desired outcome: Get a checkbox for 16-18 year olds on your booking site so it only corresponds to pharmacies that have Pfizer!!!

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K
7:10 pm EDT
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I scheduled a covid vaccine appointment online at the Walgreens 107 high st Danvers MA. The appointment was for April 6, 2021 at 11;25 am. The appointment was scheduled a week in advance of that date. On the day before the appointment I called the pharmacy to confirm the appointment because I did not get an email or text (text is what I asked for) on the...

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R
2:28 pm EDT
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Walgreens Prescription refills

I am extremely disappointed in Walgreens. My history is as follows: K & B Drug Stores until Rite Aid bought them out. Then Walgreens bought Rite Aid out. I was satisfied with their service until I recently received several notices that my prescriptions had been renewed and were ready for pickup. I had not ordered any refills and responded to the emails to that effect. I continued to receive notices that my refills were ready.

Since the refills were past expiration, I went to the store and found that they had called my doctor and got approval for 3 medications for another year, refilled them and charged my insurance. Since there was no copay, I accepted them only to find out that I don't even used one of the medications any more.

I have never been on auto refill and I certainly did not approve for them to call my doctor. I was actually ready to move my prescriptions to a local pharmacy that is owned by a friend.

This was an action that is unacceptable and I will inform my doctor regarding this inappropriate practice. I will never use Walgreen's for prescriptions again and I will inform my friends as well.

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K
1:34 am EDT

Walgreens Pharmacy

I am allergic to penicillin. I do not get a rash from it type reaction, I go into anaphylaxis. I told this to my Dr who prescribed me a presciption that was 3rd generation penicillin. I went to my local Walgreens.
Backstory is I never get sick. I go to this pharmacy as many times as my healthy 4 year old gets sick like a kid does once in awhile. Never had an issue till the pharmacist hands me the prescribtion and says something like, "Now if you get a rash from this 3rd generation penicillin" I stoped him there and said "I do not get a rash from penicillin, I get very sick, I go into anaphylaxis sock" Well he hands it to me like it should not be a problem. Lo and behold 15 min after taking it I throw up and get super ligh headed as my blood pressure drops. Yes I called and complained right then and there with my symptoms. When I went in later that day the pharmacist handed me a new prescibtion & did not have the time of day to hear out my concern with my newly prescribed antibiotic that is again related to but again removed from penicillin. I am a Biology student and a current working healthcare professional. My appetite is curbed off of this new prescribtion & I feel nasueas. Who can I talk to too at Walgreens about this? Anyone care? Again as a Bilogy student I find Walgreens and North Memorial to be completly incompetent.

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N
3:43 pm EDT

Walgreens curbside pickup

3/20/2021
Walgreens 5800 SE Federal Hwy, Stuart, FL [protected]

Put in a Walgreens curbside pickup order today.
4 case water
3 12 packs coke
3 bottles of Tide
I did this because I had my back receive 6 shots while under anesthesia into my spine.
Texted I was on my way to pick up order.
Texted again on arrival. 10:35 PM It said they are getting order ready.
Waited
Waited
Waited
Texted again. It said I already texted; they are getting order ready.
Waited
Waited
Waited
Called store, Polite young man transferred me to photo, for person that takes care of curbside pickup.
No Answer
Waited
Went inside.
No one a photo, but my items sitting in a cart ready.
Wheeled cart to my car
Time 11:10
Manager that started at 11:00 comes out to help.
Manager that left at 11:00 Dominique had walked right pass my car and looked right at me sitting in the car with the back open in the curbside parking space #2 Had been there already 30 minutes waiting.
I have been using that Walgreens for over 20 years. Never had to put up with this Crap.
I would like an explanation and what are you going to do about this.

N B

[protected]@aol.com

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C
2:12 am EDT

Walgreens Pharmacy - erratic behavior and non adherence to LEGAL POLICIES RE med refills

This is regarding the Walgreens on 86th street and Bay 40th Street in Brooklyn, NY. I Have unhappily used this pharmacy since the kings highway Walgreens closed last year. Aside from endless wait times no matter when I call, this pharmacy has now slipped into a very dark place. I have never made a formal complaint about ANY establishment. This warrants at least that, and maybe more. I have multiple medical problems and am also an RN. The pharmacy techs and pharmacists cannot get a story straight on a "sudden new policy" regarding rx deliveries. After a hard line that ALL SCRIPTS MUST BE IN THE DELIVERY BIn the night before ...NOW I was told if I called before 10am tomorrow they would put 2 SCRIPTS through. Leary of this I spoke to the pharmacist who I dealt with earlier this week about delivery who told me about the new phantom hard line which caused me 48 hrs without my Lyrica. I have nerve pain after a fall involving 20 plus broken bones - not a joke. Now her hard line involved the DATE of delivery of two meds I've been on, one for a decade, one since the 1980's, controlled and NEVER more or less the prescribed amt. I was asking for delivery 2 days in advance, 3 if possible, as I am traveling for HOLY WEEK and was even willing to pay out of pocket if necessary if the timing was a day too soon. Never asked before. She insisted (incorrectly) that the LAW is "one day"..an arbitrary number she made up, bringing me to Good Friday (one day ahead of when I received these in march., ) ---she even went so far (for her one day rule) that I "take the script with me" (I ignored the flub that we have not used paper SCRIPTS in YEARS...) --as if a little pharmacy in VT was going to check when I last filled klonopin and hold that script til exactly the second of April...) - All of this arbitrary nonsense from a pharmacist who is treating this Rn who has spent her life caring for the sick like a junkie is so disturbing and ONE ACT of power play unkindness leads to altered plans ...why? Is there no recourse? From what I've read, many are tired of the hand slapping, arbitrary policies of Walgreens, where they are ALWAYS caught when the right hand doesn't tell the left what it's doing. If the corporation is going to be meanspirited and biased, it needs to be consistent. It's slip is showing. I will be looking for a pharmacy that tends to my need for emotional support after a bad bout of covid in January, as well as my other needs. Thanks for listening.

Desired outcome: Change in arbitrary, punitive policies re. Deliveries, DATE of Refill (regardless of insurance, if pt. Will pay OOP.

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L
4:18 pm EDT
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store 4315 6th Ave Tacoma, WA Filthy store. Store front is always filthy. Last month I contacted Management twice for garbage in front. First day I even explained.. your store is open at 6:00 a.m. here it is 11:30 a.m. and I'm showing you a picture of what's outside your storefront and no one has cleaned it up in five and a half hours of being open. The...

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J
10:32 am EDT
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This review was chosen algorithmically as the most valued customer feedback.

Injury complaint, date 3/29/21 approximately 1:15 P.M. store is located 2940 S Mcall Rd Englewood, FLA Spoke with day mgr Brian AT 8: 07 AM 3/30 he said he would forward to the correct department. I also spoke with your customer relations department Reference [protected] Pam who said she will be sure that my information is is forwarded to correct department. I...

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J
3:44 pm EDT

Walgreens Pharmacy

Three visites to pick up a
Called in prescription and the told me to come back in 45 minutes..
They called and said the medicine was ready and when I get there it's some other excuse.
They were so rude and busy answering the phone for other customers that I couldn't understand what was taking so long. When they finally prepared the medication it was 2.26 cents...they are absolutely the worst service and attitude I have ever dealt with. Good bye Walgreens I'm going elsewhere.

Desired outcome: Get their act together and not be used for Covid vaccines. They are not dependable!

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R
7:57 pm EDT
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This review was chosen algorithmically as the most valued customer feedback.

Hi why do you have a card that does nothing??? I tried to use it for my prescriptions and the pharmacist didn't do anything?? Is this card just for show? Or what? Either have a discount card we can use for our prescriptions or don't have it at all. I drove 20 miles thinking I would have a discount and nothing was subtracted. So what's the point???

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About Walgreens

Walgreens is a pharmacy chain offering prescription medications, health products, wellness goods, and various services such as photo printing and immunizations. Customers can also find personal care items, beauty products, and everyday essentials in-store and online.
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