Walgreens
reviews and complaints

After rereading what I originally intended to post I decided to be more circumspect in what I am going to say. With an attorney in the family I think it wiser to not give Walgreens ammunition to come after me just in case they check this site. None of what I described was a lie, exaggerated, or imagined but I am very ill and after today can't risk any reprisal from Walgreens.

Within the last 5 days I have had 2 extremely negative interactions with Walgreens on Woody Terrace in Clinton, MD 20735. The 2nd experience today

was so negative with the pharmacy that I actually had to file a complaint with my BCBS provider as they have Walgreens as a preferred pharmacy. Prior to the pandemic I actually stopped using this Walgreens. The final straw at that time were 2 events.

1. They dispensed the wrong medication though the label had the name, quantity, prescribers name, my name etc. SOON as I opened the RX vial when I got home I knew it was the wrong drug. Took it back and they had the audacity to suggest I had switched the drugs. After about 20 minutes of arguing with them they filled the RX accurately probably because I threatened to call the police.

2. I picked up a RX for a seizure medication and knew instantly that there were nowhere near the number of pills in the vial as there should have been.

I stood off to the side and counted the pills and sure enough it was off by over a hundred pills. Again they insisted the number dispensed was accurate. I told them to count them and sure enough the count was very off. They corrected the RX but it was what pushed me to consider an alternative.

The problems with this store in the last week involved them refusing both an electronic RX transfer from my doctor and a printed copy of the same RX.

The second mess involved them telling me my insurance had been cancelled and I would have to pay full price which was just under $60. despite an attempted intervention by a BCBS case manager who was on hold for over 10min. He never did connect with them on the phone. I had a horrid interaction with a tech who answered the phone so I could get some clarification and that was what generated my calling BCBS. Being very ill I am unable to drive a car and run these sorts of errands and am dependent on family to do this sort of thing for me which is why I relented and tried using Walgreens since prior to the pandemic.. Walgreens is literally 5min. from our house and my preferred pharmacy is 30min. away. Both my sisters and BIL have jobs so it was easier to try Walgreens again but it isn't worth this nonsense There is one last RX which the BCBS case management team is attempting to resolve. Meanwhile I am just going to go back to my preferred pharmacy even though it is 30min. away.

If you live in Clinton, MD area you might seriously consider using an alternate pharmacy to this Walgreens store. My only posting this complaint is to give people in this area a heads up on the experience I have had with this store and not to generate any help dealing with them as BCBS is already attempting to resolve the problem..

I received a letter today from Walgreen telling me that all my medical information had been transferred to another pharmacy.

I was not informed that Walgreen was closing and was NEVER informed that my information would be transferred.

I called the Kroger pharmacy to have my name and all information completely deleted from the system.

I was told they would make it in-active. When I stated I wanted my name and ALL information deleted they said that they BOUGHT all the information from Walgreens and it was theirs now.

What authorization does Walgreen have to sell my medical information without my consent?

This morning while shopping at Walgreens store number 2171 in Savannah, GA, located on Derenne Ave, I was unable to make my purchase due to employee discrimination, attitude, and negligence. The money was available on the card through Google Pay, of which I have used before at this store. This morning they purposely blocked their Google Pay method in matters of discriminating against me. When I tried to resolve the situation by asking to move to a different register employees seem to have a attitude as if I am asking for to much for them to do there job. I have had it with the discrimination from this store. I feel as if every person should be treated the same especially when I spending my money in YOUR store. Something needs to be done about this situation or I will take it up in further action. I will also be getting details from transaction ID through bank to show proof of the negligence and discriminating behavior of this store. I also have almost every receipt since shopping at this particular Walgreens, show me being over charged for items that I compared to my grandma receipt yet I paid I higher price for the same object. STOP THE DISCRIMINATING AND GROW UP. WE HERE DEAL WITH IT!

WALACT recently changed to WALGREENS COLD & ALLERGY D.

I use this Walgreen's distributed Allergy medication daily. (It is located behind the pharmacy counter...it is non RX but regulated closely due to the ingredients.). I have used Wal-Act (red box) for years and last month they changed the name and packaging to Walgreen's Cold and Allergy D (Navy Blue box.). This was the same formula as the old Actifed which is no longer made.

It appears that they have discontinued it. The last month i cant find it anywhere!

PLEASE BRING IT BACK! I dont know what i will do without it!

It is located behind the pharmacy counter...it is non RX but regulated closely due to the ingredients.

I tried to buy items online for same-day pickup. It allowed me to buy items from Walgreens but kept refreshing for Walgreens Photo, wasting over an hour of collecting the photos, trying to upload the photos, getting them in the sizes I wanted, and creating a photo book. I called customer service. The first person told me that she would connect me with someone who could help and hung up on me. The second person gave me the online version of "have you tried turning it off and back on again," repeatedly went quiet so I wasn't sure if she was still there, offered no actual assistance, and transferred me to someone else who couldn't help. I asked to speak with a supervisor, who pretty much told me to go to a different store and then hung up on me. So now it is two hours later and all I have are picture frames with no pictures. I didn't even get the refund for the picture frames I requested.

Walgreens Callahan Florida

I had a sick visit with a physician in the same city at 3:20pm. A prescription was sent from the office before I left the building. At 5:30 I still had not heard anything and tried to call to make sure it would be ready before they closed but after 20 minutes waiting to get them my husband decided to just go there on his way home for me. When he arrived they said they did not have a prescription for me they don’t check messages but twice a day once in the a.m. and once just before closing to fill prescriptions. He asked for them to pull the prescription and they refused. So essentially instead of being able to start the medication tonight I will have to wait probably 24 hours bc I work tomorrow and they don’t open until after I have to be at work.

This Walgreens has some of the worst customer service I have ever experienced. I have never gone there that I did not have some sort of an issue with the pharmacy. If my health insurance did not require me to use this pharmacy I would have been gone years ago.

I have moved my regular prescriptions to another location hoping to get better service but it is not realistic (I thought) to go somewhere else when I live and see my doctor in the same small town and the other Walgreens is 30 minutes away. Apparently I would have been better off making the drive.

This is probably the 8th time I have reached out to Walgreen's about this, both locally and @ corporate, so I am pretty sure nothing will change, but I'm trying one last time. If it happens to me again, I will move my prescriptions across the street to CVS.

Whenever I call to speak with someone in the pharmacy I am immediately put on hold by the automated system. No problem. But then, EACH AND EVERY TIME, WITHOUT FAIL, as just happened to me AGAIN today: the hold music will be playing, the phone will ring, I get ready to speak, and someone at the pharmacy pushes a button that transfers me back to the hold music without the staff ever picking up. This happened to me today SEVEN TIMES before someone finally picked up. Which is, sadly, typical. I live 25 minutes from the pharmacy. One day, I called as I was leaving my house and I was still being slapped on hold over and over and was still on hold by the time I actually reached the store. Seriously, Walgreens!?!? Is that really the best you guys can do?

I don't know if it's just the Walgreen's on 10th St. in Greenville, NC or if the issue is widespread but I do know that it is very rude and the message it sends is that my business means jackcrap to your company. At the very least pick up and say "will you please hold?". SOMETHING. (Interestingly enough, the reason I even called today was because, after ordering a refill online, I was sent a message saying that, because of some technical issue, I needed to call the pharmacy. When the guy finally picked up, he told me he couldn't see any issue and everything was going through just fine. So I was put through all that for no reason.)

Bottom line for me, Walgreen's? If you are too busy to offer timely, courteous and respectful phone service, you are too busy for my business. I'm sure that won't matter much to such a large company, but I hope you will consider this: Years ago, while I was a bartender for a very popular restaurant in Raleigh, NC, at one of our staff meetings the general manager told us that of all the people who are not happy with the food, service, whatever, only 5% would inform the company. The rest would just stop coming and/or tell all their friends.

2 issues

1st - WALG Diabetic SCK blk [protected]

store 04486 1 mile from my home has these socks priced $7.99

store 04668 2 miles from my home has the same socks $5.99 ($2 less than my closest store)

2nd - The bag of Swedish fish purchased at location 04486 $6.49 was very hard not soft and chewy I bought another bag @ 04668, and they were soft & chewy as they should be.

I am very concerned that the Walgreens closest to me is over charging on products. I don't have the time to price check all the products. Probably just need to shop CVS whose prices are comparable.

I went to pick up my prescription, which had a quantity of 30. I counted them because the lady in line in front of me was not given the proper quantity. I was given a quantity of 15. When I went back to the counter to tell them, they took my prescription and then returned it with a quantity of 20. The third time I went to the counter, they yelled and were annoyed... NOT CONCERNED. I finally got the proper quantity of 30. This is happening at an alarming rate at this location. I will NEVER go to a Walgreens pharmacy again.

Debra Pierce

[protected]

I went to Walgreens on 100 broadway Elmwood Park NJ 07407 at 1am with my son on 11/23/2022. As soon as I get to the entrance the male employee with cornrows ran to the entrance and told us to stay out. Then started to lock himself inside the store by locking the doors. I was confused because there were no signs posted on the windows saying they were closing early. I noticed he was laughing and on his ears he had earbuds on so i figured he was talking to someone on the phone. I yelled out loud I thought you guys were opened 24hrs I needed to get a few things then he said he'll open in an hour. My email is [protected]@hotmail.com

Today at Walgreens on 5900 knight Arnold the RXOM Whitney Patterson yelled at a pharmacy technician in front of me and other customers . I over heard the young lady saying that she had went to the bathroom but yelling at your employee because she had to use the restroom in front of customers is very unprofessional. While she was doing the yelling I could have been gotten my medication. I waited for about 20 minutes before the young lady came back from im guess the restroom and helped me

My name is Josephine Marino-Emde. I'm very much handicap at the moment. 1) My handicap consists of a Cochlear Implant (meaning without it I'm deaf) when making phone calls I have to rely on Missouri Relay and read what is being said to me.

2) Handicap #2 I have a Cornea Transplant (meaning my vision isn't the greatest even with correction.

3) Handicap number #3 my legs swell and hurt when I stand for long periods of time. My doctor wants me to raise my legs several times a day for the swelling to be manageable. I wear compression hose with compression wraps to hopefully reduce the swelling. So far it doesn't work very well.

I have included the above handicap reasons to say that I called in to Walgreens in Arnold Mo on Vogel Rd. I wanted to get an appointment for a shingle shot. I was told on the phone that I must do that online. I explained that with not being able to see very well, I would like assistance to get this appointment set up. The attendant wouldn't help me over the phone. No customer service for a person who needs ADA assistance.

I did my best to go online on the Walgreens App. Thought I had completed it correctly. Signed up for at 9:15 am appointment. Got to the pharmacy and found out that I didn't do it correctly online.

I take out my phone to redo the appointment got a 10:30 am appointment for my shingle shot. Asked the attendant to call me when my appointment was up that I'm deaf and was going to sit in one of the chairs until my appointment time. At 10:50 the pharmacist just completed giving a shot to another customer sees me sitting in one of the chairs and tells me to stand in line again to be served.

My wraps with my swollen legs are visible to the pharmacist but yet I told her all my disabilities and she knows I have been waiting since 9 am to receive my shingle shot and still has the nerve to tell me to stand in line when there are 5 people ahead of me to stand when it is difficult for me to stand.

I talked to the store manager who was on duty that day on 11/19/22. Her name is Kathy. I told her everything that I went through. She was very kind but just recited the protocol. I explained that I was contacting corporate office. She assured me that she understood my frustration but there was nothing she could do.

I will also make sure I go elsewhere for anything I need, and I'll make sure that all my friends know the service to expect from Walgreens on Vogel Rd. For that matter I'm sure that all Walgreens practice the same protocols.

I placed an order directly to your platform and it took too long to deliver it, I cancelled and requesting for a refund and the staff member who answered my call wasn't accommodating and hung up.

could you please help me with a refund?

Store address and phone number: 11920 NW 27th Ave, Miami, FL 33167, USA

+[protected]

My order number: [protected]

Order date: November 19, 2022

My name and Phone number: Darlene Price / +[protected]

My email Address: [protected]@yahoo.com

Walgreens and ebay card services is the biggest scam. I bought an ebay card, Walgreens never activated it, ebay customer service confirmed the card is not activated. I called Walgreens customer service more than 15 times and they kept on hanging up with me. I went to the store and the store manager did not even want to talk to me. Walgreens and ebay stole $200 from me without giving any service. I asked ebay and Walgreens to show me the transaction that is made on the card and they refused to answer my questions.

Never again, I recommend anyone to shop at Walgreens and ebay. These 2 organizations are supporting economic terrorism by taking money from honest American and possibly giving it to terrorist organizations that are harming USA. These 2 businesses need to close down permanently.

I presented a prescription for a one-month supply of Vyvanse capsules 60 milligrams to the pharmacy counter at the Walgreen's pharmacy at 699 West Germantown Pike, Norristown, PA 19403 at approximately 1:15 pm on Thursday, November 17, 2022. The pharmacy assistant consulted with the pharmacist and informed me that would not honor the prescription because it was from an out-of-state doctor even though I had filled the same drug prescription at least 10 times written by the same doctor (whose DEA and other relevant information was printed on the prescription) in the past 18 months at several Walgreen pharmacies in Pennsylvania, which was confirmed by the computer records that were retrieved by the pharmacy department as I waited. I told them that. However, then the pharmacist refused to fill the prescription because my home address was in Philadelphia, PA while the pharmacy is located in Norristown, PA, which is about 15 or 20 minutes away. Thus, the pharmacy staff argued, I was not a local person. However, nearly all the prescriptions I had filled at Walgreen branches were not located in Philadelphia, but rather in surrounding areas, primarily because Philadelphia branches were experiencing shortages of the medication. I told the pharmacy assistant this information; however, after she passed this new information to the pharmacist, he outright refused to fill the prescription. The the assistant recommended that I try smaller pharmacies in the city of Philadelphia. I have contacted five or six pharmacies in Philadelphia already. I couldn't find one that had the medication in stock. There was no explanation of what policy, rule, law, or statute that states a prescription presented by someone whose home address is in Philadelphia should be refused service by a pharmacy that was no more than about ten miles from the city line. I still haven't been able to fill the prescription, which I need for my ADHD.

Were do I start in the 45 min I weighted for my covid shot I watched the staff in the pharmacy disrespect and talk down to serval customers! She even started yelling at one lady just cause there system was the problem then after that poor lady finally got her prescription back some 20 minutes latter after just dropping it off i'm sure cause it made the staff feel better by making this poor lady weight there even longer after disrespecting her the way the lady did! Then they did almost the same thing to some poor old man I just wounder if they think they have a badge not medication that's how they act then after my 45 min weight the lady that gave me my covid shot hammered that in so fast I couldn't use my are for a week! Now being a pharmacy you would think they know to inject that slowly into the mussel to keep the pain to a minimum but no my arm was dead 4 almost a week I will not return to this store after this treatment and the way the treat their customers im sure the lady that was there feels the same way! Maybe someone should remind them we are all human and no one is perfect specially them!

Every 28 days I see my pain specialist electronically sends a prescription for Morphine 30 mg. t.i. d. Qty 84 tabs. I have been doing this for 10 years. I always use Walgreens Pharmacy. Often I am told they can't fill the prescription because they have to order the morphine 30 mg. You would think since they have a purchase sale history every 28 days of the same item that the computer should be able to anticipate the need for stock and have enough on hand for pickup every 28 days. My phone app can do this!

The problem is my prescription runs out on the morning of the 28th day. I see the pain clinic in the morning and plan to go to Walgreens to pickup up the prescription and thus the 2 PM scheduled dose of MS 30 mg. If Walgreens can't fill, or even partially fill my prescription I am without medication. By 6 PM my pain is intolerable, by 9 pm withdrawal symptoms start.

I suffer from chronic neuropathic pain, phantom testicular pain, chronic prostate pain and PTSD.

So when Walgreens can't plan ahead and be there to provide my prescription I get very nervous and the attendant PTSD is bad.

They give the supply problem excuse. However if I call 3 days ahead and let them know I will be in on the 28th day, they can order it in time. So where is the supply problem. It is a dismissive excuse making tactic that does not allow for any work around. It is wholly inappropriate. Walgreens Auto Refill never has any problem with inventory and reliably provides prescriptions on time.

The patient should not have to do Walgreens Pharmacy purchasing schedule. The onus should not be placed upon chronic pain patients to tell the pharmacy when to make their supply orders.

On November 7th, 2022 I went to the Drive thru and was told I had to wait until they ordered more. I didn't get the auto-phone call stating there is a delay. I pressed them for a work-around and asked if they could partially fill the prescription and I could get the rest later. I was told the pharmacy NO LONGER does this. I was then rudely given an ultimatum by the pharmacist (KJ) "Take the 82 pills we have and forfeit the other 2 or wait until later in the week."

I can't be without my meds! My appointments are tied to the prescription every 28 days. Patients with opioid prescriptions have a contract with the clinic and we can not change it. If a partial prescription is to be filled we have to inform the clinic and get permission. I, nor has the pain clinic ever heard of being forced to forfeit part of a Schedule 2 opioid prescription legally provided by the physician. Walgreens does NOT have the right to alter the physician's prescription.

I told Walgreens pharmacy I had to call to inform the pain clinic and get permission to accept just the 82 available. The clinic called back and altered my appointment schedule to fit the 82 pills available. They didn't like what I told them. Again, Walgreens can not unilaterally void part of a prescription just because they failed to plan, to anticipate, a regular purchase with a 10 year track record.

When I went back to the drive through to pick up the prescription they had not even filled it. KJ scolded me, "I thought you were going to call your pain clinic, you never called back!" I told him I had just had just received the call back. He said, "It will be 15 minutes." and then put the phone receiver down, dismissing me. I called back into the microphone and was able to get him to pick it back

up. "What now!" he barked. I said, "Excuse me I am obviously a chronic pain patient, I have unrelenting chronic pain so cut me some slack, without my meds I get antsy. You should take more caution in the way you handle this situation." His reply, "yeah" then he exited the drive through area. I drove around and went into the store.

When I got into the store I was told it would be 45 minutes because KJ is administering shots that people had scheduled for this time. So why did he say 15 minutes?

I complained to the store manager and her attitude was remarkably poor. She defended the pharmacist, suggested I may have misunderstood. No I didn't. She too tried to dismiss me. Emotion and voice inflection have powerful effects. Neither seemed to care. Neither cared about the negative impact their actions had.

I am angry that I was treated so poorly by both the pharmacist and store manager. Neither had any level of compassion, understanding or empathy. They should not transfer their job stress to customers.

Walgreens employees are not to talk down to customers (I have advanced degrees, I am not an idiot). They should not be in the business of giving customers ultimatums. They should not willy nilly alter a physician's schedule 2 opioid prescription. They should not be withholding medication from a patient. Walgreens needs to be able to offer a work around instead of denying patients their medications.

I don't deserve such poor treatment. I have been in pain for 35 years, I try my best. I rely on my meds. I rely on Walgreens to provide it. I don't want to be the one responsible to insure there is enough inventory on hand. That's no my job. Hell I have no job, I'm medically disabled. I can't be relied upon to do Walgreens job for them. I should not have been put in that position. Its ridiculous. The store manager needs to attend a week of kindergarten classes and relearn what nice means.