On June 4 I received a RX from my doctor and on the way home dropped it off at Walgreens on Plaza and Euclid in National City, CA. I usually use a mail-in pharmacy, but because my doctor said I needed this medication immediately, I went to Walgreens, which I sometimes use. This Walgreens delivers to my retirement facility which is a few blocks away. I was told the wait would be 1-1/2 hour so I chose to have it delivered. I was told by the girl taking my order that it would be delivered later that day June 4. It was not delivered June 4. It was not delivered June 5. So on June 6 I called the store. The girl that answered said it was not delivered because my credit card expired. YES, cards DO expire. I asked to speak to someone in charge and was transferred to another girl. She said again that they did not fill it because my card expired. She said they tried to call me but I was not home. No message. When I asked why they didn't leave a message to call Walgreens back, she said Walgreens doesn't leave messages. How very simple to say into my voice mail, "please call Walgreens". So my prescription just got ignored. When I asked her to take my corrected credit card info, she said "No, you have to come in to the store to give it". I would have to hire transportation to take me to Walgreens just to give them my new expiration date? Incompetence! This was not a pair of socks that could wait until they got their act together, this was a needed prescription.
This was the 2nd time this happened with them. Last time my card expired, I had just come out of the hospital, and no delivery. Fortunately my doctor called me to ask how I was and I told him Walgreens didn't deliver my RX. He was furious and said that my body could go into shock if I discontinued the medicine suddenly. He called Walgreens and chewed them out, probably threatening to sue, etc. Walgreens delivered.
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