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Customer Service

200 Wilmot Rd, MS № 2002
Deerfield, Illinois
United States - 60015
Mon9:00 AM - 6:00 PM
Tue9:00 AM - 6:00 PM
Wed9:00 AM - 6:00 PM
Thu9:00 AM - 6:00 PM
Fri9:00 AM - 6:00 PM
SatClosed
SunClosed

Complaints & Reviews

Walgreens — prescription

My doctor called in prescription ten days ago. Walgreens said they were out of stock an would have to order...

Walgreens — employee

It seems as though every time I have an interaction with the supervisor Donna she is never kind or helpful. I...

Walgreenspharmacy

The Walgreens pharmacy on Madeira Beach FL has had me frustrated the last 3 times I've gone there. When bringing a prescription to be filled while I wait, it took over an hour each time. This is excessive.
The time before last, I was told it would take 20-30 minutes and I waited in the store. Over an hour later, my prescription was completed. Your store manager and another employee took to following me around the store as if I was there to shoplift despite the repeated times I told them I was STILL waiting for my prescription.
Maybe it would have been more helpful to me, as the customer, if the manager actually tried to resolve the problem. Check in with the pharmacy and try to find out why a customer is wandering around the store for over an hour when all that was required was to put 60 pills in a bottle.
Thursday, I dropped off a prescription and asked to pick it up in 20-30 minutes. I was going to run an errand and come back to avoid having to go inside the store based on my last experience. I was very rudely told that it would take an hour and a half to fill one prescription, when questioned, the statement was delivered louder.
Is this really the standard you hold yourself to? Rude employees, long wait times for hand carried prescriptions?
When I have regular refills they are done on line and I almost always include a note that there are several and I will pick all of them up together. Do you know, these prescriptions are filled immediately unless they are out of the product? 10-15 minutes later, a non rush, non customer waiting, prescription is done. Staff calls to make sure I'm picking up which is nice.
Where is this sense of urgency and concern for waiting customers that seems to exist for those refills requested online? As a customer who will have at least one hand carried prescription per month, I've made the decision to take my business elsewhere moving forward. I just don't need the aggravation.

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    Walgreens — employees acting very rude borderline racist.

    On 10/13/18 I was waiting in line to buy some items when when another customer cut in front of me, placed her...

    Walgreenspricing (gouging)

    Forgot my meds...on vacation in Miami.. was a loyal points part. My doc was kind to call a limited replacement Rx to :

    Walgreens

    3715 NW 7th St, Miami, FL 33126
    [protected]

    Sildenafil 20mg - 30 tabs = $520 (Really?)

    Good Rx shows about $12 to $40 (1 @ Walgreens)...as an MD who sends $100s of thousands prescribed electronically to your coolective stores all over eastern NC. I am no longer a Walgreens personal user, and I will steer all and every patient of mine to other pharmacies!

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      Walgreens — western union

      Have been going to Greenwood/Glenview Rd in Glenview, I'll for years and everyone has always been courteou...

      Walgreensmanger mrs. bates

      That is a RUDE lady ! I see the way she treats her employees she is a very RUDE individual! She walks around that store like she owns it and as well as many other women and me. Who have purchased said how she is this is the Walgreens in a laplace La 70068 . They have some nice employees there and there is one lady who works in photo sharmaine very sweet lady ! One of the BESt in that store honestly ! I always tell her she is to sweet and kind .

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        • Updated by Breedy · Oct 03, 2018

          Laplace La Walgreens is the worst .
          One time I was in that store and I watched as this customer cursed this female employee out and I understand the customer is right but NOT always !! I had a friend who worked at this one before and she got into it with a VERY disrespectful woman and her boss wrote her up and fired her . They was wrong for doing that because they have to understand those workers are PEOPLE too HUMANS and you don't let nobody disrespect you like that and she told me how the boss Bates fired her without even listening to her side . That's a evil woman . I complained to her before about something in the store and she acts as if she does not care about what you are telling her . They need to straighten her out ! She has a Nasty attitude !

        Walgreenspharmacy

        On Oct 1st, at 11:50pm, I was taken two sick people direct from a prompt to pick up a prescription for their diagnosis. We went o the pharmacy because it was a 24 hour store. It is stir 6408 in Peoria, IL. The pharmacy only had one pharmacist on duty, so he was handling all the walk-up, plus the drive-thru patrons, phone calls, so he indeed was busy. However as we walked up he as in the phone, continued talking for 10 minutes before acknowledging the line of people waiting to drop off prescriptions. By this time the lady I had brought was getting sicker and weaker. I had them both sit in their waiting area. Forty minutes later (40), I approached and asked if he had any idea how much longer it might be, because the patient was getting weaker. In a very unprofessional tone he rebuked me for not being able to see how busy he was, and by "silly questions like mine, it was only making things worse. You just may wait until 40 minutes!" There were several people in the area who heard how he reacted to me. I was humiliated by a professional person. I myself am a professional educator who is a Stste Board of Education employee. I am also a regular customer at a different Walgreens in Peoria (the Peoria Heights), and the service is outstanding. The pharmacist made his words come true, as we did not leave Walgreens until 12:20am! We were there for exactly 1 hour, 30 minutes. I believe anyone would agree this was excessive and very hard on the two patients I had brought to the pharmacy. The man I am speaking of is of Indian descent. I acknowledge that they were busy, certainly not because they do a good job, but they are the only pharmacy in that area that are opened for 24 hours. The problem could have been solved, I believe if he would have had a pharmacy tech to: answer the phone, help customers going thru drive thru, ringing up sales. This would leave the pharmacist to do what they are trained for answering questions if patients and dispensing medicine. The way he snapped on me was inexcusable, but the issue is far bigger. In that incident you are understaffed, and the man you have representing what Walgreens was founded on is very poor. He needs to know he is taking care of sick people and act accordingly. Someone should rely that his behavior is unacceptable and ugly. A very disappointing experience. I hope he will be given some training in customer relations.

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          Walgreens on St Ann Street in Mandeville Louisiana — photo department

          I have been a loyal customer to this Walgreens since 2006, I have spent thousands of dollars. My phone number...

          Walgreenspharmacy

          I called the pharmacy and ask for my Carbamazepine filled - special ordered white small pills. They - 369 Plymouth Ave refused to order the medicine. I had to go out of my way and call another Walgreens location to get it filled. They are also not cutting the medicine, which my neurologist says they are supposed to follow the directions on the label. Go to googlemaps search and other customers are leaving complaints within googlemaps. So I'm not the only one who sees an issue

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            Walgreens — prescription

            Picked up prescription onnnfriday and only received partial (3 pills of 30). Clerk did not tell me it wa...

            Walgreens — prescription

            Always get Phentermine from Walgreen's. Always give me blue and clear capsules — beads, not powder. Cannot...

            Walgreensshingles vaccination

            I had an appointment for my second shingles booster shot scheduled for 11:00 am at your 418 Quincy Ave. Quincy, Ma. [protected] the confirmation number is I4DERYRY. When I arrived I was told that the vaccine was out of stock.
            When i asked why i was not informed of this I was told that the pharmacy was not responsible for the communication that the corporate office was. I was also told that they showed that I had canceled the appointment. An old appointment was canceled not this one.
            A call or text message would have been nice so that my wife did not have to take time off from work to take me to the pharmacy.
            I have scheduled all my future immunizations with my local CVS pharmacy
            and will no longer shop for anything at any Walgreen's in the future..

            Scott D rideout
            49 Pond St.
            Quincy, Ma. 02169
            [protected]@gmail.com

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              Walgreens — hours

              The pharmacy opens at 9, people need to go to work before then and want to drop off presc.Way too Late.Sunday...

              Walgreens — driver

              License plate 665272 semi trailer Wisconsin Vin dd194206 USDOT 076502 63690 Walgreens Deerfield, Illinoi...

              Walgreenspharmacy

              I went to the Walgreens on County Farm Rd and Army Trail Rd to get a prescription filled. When I got to the counter, there was a sign stating the pharmacist was at lunch until 2:00pm. I stayed there because it was 2:15pm and wanted to wait for the script. A lady came over and said the pharmacist is at lunch until 2:00.
              I stated that it was 2:15pm and she very rudely said "well I guess she left late!" I said I will have to wait for it. She then said I have 33 scripts ahead of you so it will be at least an hour. I turned a looked around and there was no one waiting anywhere. I asked her why she wouldn't fill mine when I am here and would fill 33 others before me when they aren't here. She again rudely stated, because they ordered them first!. I took my prescription and went to Osco.

              I am moving all of my scripts to Osco now. They are so much more friendlier. With a pharmacy on every corner, you would think that Walgreens would provide better Customer Service and try to keep who they have.

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                Walgreensnew design and staff

                The new design that makes it look like CVS and new staff is the reason I WILL NO LONGER SHOP THERE.

                The new staff of arrogant and non-professional staff is disgusting. I'm shopping in the skin area close to the check out and these black dudes are laughing and joking amount themselves with no respect for the customers. Then this young Mexican dudes keeps asking do you need help with anything. At that point I dropped what I was planning to buy, left the store and went to CVS where you are treated like a prized customer.

                You got it all wrong Walgreens.

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                  Walgreens Drug Distribution Managers — re: mfg. mallinckrodt product substitute

                  As I am not the only person this has effected, I will do whatever it takes to make someone check or test the...

                  Walgreenspharmacy

                  I use the walgreens pharmacy close to my house for the last 5 years but in the last 2 years they have been getting worse and worse about customer service, despite getting the same medications filled every month they never seem able to have my medications on hand. I had been getting my childrens medication from Walgreens but after 3 times of them not their medication I moved them. This seems like the only recourse I will have is to take my bussiness elsewhere. The pharmacist has repeatedly questioned me and my wife about our medications and why we take them. This is outrageous and uncalled for.

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                    Walgreens — I fell on a wet floor... there was no sign. I hurt my knees greatly.

                    Approximately 5:40 as i was leaving the pharmacy inside the walgreens at 8609 tidewater drive norfolk va...