The complaint has been investigated and
resolved to the customer's satisfactionResolved Verizon — horrible agents
resolved to the customer's satisfaction
I just got off the phone with an extremely rude agent at Verizon #[protected].
Here is my issue.
I am opening a new location for my company below. YES I am the owner. I
called Verizon in Dec to get a phone number so I could start marketing my new address-phone number. I made it VERY clear to the rep that I wanted a phone number ONLY, basic service since I would not physically be at the location until Mar 1st, 2017.
Now I am told by this unprofessional, rude young man that I had full features added, ie: unlimited long distance and voice mail, call forwarding, etc etc etc!! He also stated I WAS UNDER CONTRACT I have never signed a contract with Verizon, nor would I never! Today I got a bill from Verizon for a line that doesnt even have a phone connected to it for $225!!
To say I had a fit was an understatement. I called Verizon immediatly and got this cocky, rude, arrogant young man. He mocked me, he insulted me and got me to the point I wanted to reach thru the phone and punch his face and I'm not violent!
He finally removed the features and the long distance but refused to credit my account.
All this treatement for a brand new business account!! I'm sending this forward to the FCC.
This is a horrible way to introduce a new customer, don't you think!