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Verizon review: horrible agents 218

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2:57 pm EDT
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I just got off the phone with an extremely rude agent at Verizon #[protected].
Here is my issue.

I am opening a new location for my company below. YES I am the owner. I
called Verizon in Dec to get a phone number so I could start marketing my new address-phone number. I made it VERY clear to the rep that I wanted a phone number ONLY, basic service since I would not physically be at the location until Mar 1st, 2017.

Now I am told by this unprofessional, rude young man that I had full features added, ie: unlimited long distance and voice mail, call forwarding, etc etc etc! He also stated I WAS UNDER CONTRACT I have never signed a contract with Verizon, nor would I never! Today I got a bill from Verizon for a line that doesnt even have a phone connected to it for $225!
To say I had a fit was an understatement. I called Verizon immediatly and got this cocky, rude, arrogant young man. He mocked me, he insulted me and got me to the point I wanted to reach thru the phone and punch his face and I'm not violent!
He finally removed the features and the long distance but refused to credit my account.

All this treatement for a brand new business account! I'm sending this forward to the FCC.

This is a horrible way to introduce a new customer, don't you think!

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The complaint has been investigated and resolved to the customer’s satisfaction.

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218 comments
Valerie
Valerie
, US
May 22, 2008 5:06 am EDT

I've switched from DSL to FIOS service with a commitment from Verizon that they'll convert the old service into the new one and accordingly verizon activated my FIOS triple play on Jan 4, 2017. Though I received a payment request for the DSL in the 2nd week of Jan 08 but since the installation happened only on 1/4 presumed the same will get adjusted in my future bill and paid fully on 1/20. To my shock they sent me a bill for Feb 08. After spending almost an hour on phone reached a customer care agent and they've assured me that everything was taken care of and they'll send me a credit. As anybody I trusted that individual. But what to say about an organization when they keep on sending invoices after all these assurances. Since I didn't want to spoil my credit history talk to their customer care department again in Apr 08 and they've reassured that the excess amount that I paid will be credited back and also that no payment to be made. Within 2 weeks of that call I'm getting threatening mailers saying that they'll proceeding with some collection actions. I don't think anybody can save this company. I've not seen any cheats like Verizon in my life.

Valerie
Valerie
, US
Jul 22, 2008 3:32 am EDT

A warning to anyone remotely interested in connecting a 'bundle' telephone, cable and internet package with verizon... L don't do it! Your local cable company or direct tv can provide you with the same services at way lower and much more affordable pricing, with better customer service.in a nut shell, I have only had this service connected for 3.5 months. I never used verizon before.in 3.5 months, these idiots have sent me bills, totaling over $1270.00, and after sending them over 800.00 in 2.5 months, they still want more!

Here's how it started...

I had a 'bundle package' connected to my home on april 2nd, murrieta, ca. I was promised a flat rate, to include taxes, at 209.00 per month, for phone, cable and internet service. This cost included dvr boxes and the whole enchilada. It was the 'best' service I could get, per the sales woman who signed me up.

I was forced to wait for 2 full weeks for installation. The verizon equipment box was already installed in my garage. This meant minimal work for the technician, who was in and out of my house in a matter of minutes. Basically all he had to do, was turn a switch, and he connected my cable boxes. My son installed the wireless internet router.

The first bill arrives, I notice massive charges, ridiculous amounts for 'installation' fees and other costs, which I had not approved. I had an additional cable jack installed, and was told the cost was only 45.00. Unusually, along with that charge, I see another charge of 97.00, for the cost of the 'labor.' I call verizon for help, am tied up on the phone for hours trying to get a hold of the right department... They send you thru a pile of computerized prompts, where it is almost impossible to speak to a real person. I finally get a hold of someone, and am told the bill will be credited to reflect what I was promised.

Credits promised by verizon rarely occur. Customer service reps are not allowed to credit money, they simply request the credit, and it is up to the people higher up to either approve or deny the credit. Usually, your credit requested for verizon's errors will be denied. Long story short... For the past 3 months, I have been making repeated calls to the billing department, trying to get help for the ridiculous bills that they continue to send me.

I spent 4.5 hours on the phone today, and spoke with at least 10 different people, all of whom had different information. I kept a detailed phone log of who I spoke to, and even copied my 'live chat' session, which got disconnected. I spoke with a woman named carol, a guy named ryan and tim, and others. No one will give you their last name. All these robots gave me a pile of different and incorrect information.

Verizon sucks you into signing up for their service, promises you a lower price, that you never get. You spend many wasted hours battling their telephone service centers and begging for assistance. You never get any help. Today after wasting 4.5 hours, wasted on the phone, I ordered my service disconnected. I just couldn't take anymore. My time is valuable. I have paid an amount of 800.00 so far, for really crappy service, with a very deceitful corporation.

I can only imagine that some low paid creep in their collection department will now be contacting me over 'bills unpaid.' the last guy I spoke with said, 'you should have no more money to pay on this account.' yeah... Right.

Valerie
Valerie
, US
Feb 03, 2008 12:00 am EST

Had Verizon basic phone service, no long distance, and Verizon Broadband internet service. Has Fios installed June 2017. Agreed to Fios due to 69.99 bundled price. Was told it takes 2 billing cycles to make corrections in billing. Did not ever received bundled price. Made a phone call in September & bill finally changed to one bill, but Verizon re-billed for internet services prior to combining the bill. I waited. I phoned in October & I was told not to pay the over billed amount and they would review it. Nothin happened and next bill started adding late fees.

I compiled all of the information & sent it to the Verizon Advocacy in early January. As usual I have heard nothing and my phone rate is increased by without explanation. Naturally I would pay dearly to cancel the services, but it is my next plan. The billing office can only be reached during M-F, 8-5. I would have to take off from work to spend the time on the phone to talk to all those incompetent customer service people again.

Last summer we had a power surge which fried my Fios box. For 4 days I attempted to phone and or contact Verizon online. I had no phone or internet service at home. I received detailed instructions online and by phone on how to fix the Fios box myself. Finally I was able to get a technician who replaced the box. I have to leave work on 2 different days to get this done.

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Duck_ie90
Newberg, US
Jun 03, 2016 8:21 am EDT

Yes! Hello! Im really concerned about something that deals with your company and its fine workers. But first let me point out that I appreciate all the hard work you all put into your job everyday. Secondly, I must admit that im glad this bad economy hasn't expelled you off the charts. What I am concerned about is more of a question. Why do you charge 25 cents per minute on a pre-paid phone? Is there really a reason you cant do 5 cents a min, or even 10 cents a min? I really think you should really take the low class into consideration. I really don't wish to change plans or anything like that. Its hard enough nowadays to even afford a phone. So please take my questions into consideration not for just me but for every person that suffers through a low economy life.

Thank you for your time.

Joshua Bennett

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What's wrong with you?
Coldtown, US
Sep 27, 2015 8:07 am EDT

The password that they give you is a temporary one. It should be changed to your personal preference during the first login.

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Jim
, US
Jul 25, 2009 4:38 pm EDT

Store would not take phone accessories back within 24 hour of purchase because packing box had slight tear by the original carton sealing tape. No refund or store credit! Products they sell looks good in box but is truly cheap materials that don't work with the phones it says on box. Consumers beware!

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Isanybodyhonest
huntsville, US
Dec 21, 2013 11:16 pm EST
Verified customer This comment was posted by a verified customer. Learn more

You don't have to know how to spell to pass college.

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Jerryl
, US
Jun 02, 2011 11:13 am EDT

Just hung up after about 4 hours trying (with 4 reps) to verify pricing and technical details for FIOS "bundled" services.
Each time I called I was told something different, and never were the reps interested in hearing what the last said nor the quoted pricing.
Finally, after hearing too often that the "last person was wrong" I cancelled the order.
I felt that i could not trust them to know what their system does, nor what the configuration or technical requirements are.

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NeoTrin
, US
Oct 26, 2010 6:56 pm EDT

Verizon screwed up changes to my account. I dropped my Verizon cell phone hours before departing for Iraq. Verizon did not charge me because I had orders & a letter. My daughter is in college & Verizon assured me her phone would still operate. My friend is living in my house & I have FIOS. Verizon 1st cut my access to on-line so I could not review the cell phone bill or pay it. I started paying by logging onto my daughters account. I made complaints through my daughters account. No response. Then Verizon changed their "My Verizon" web site to combine cell & FIOS. Now I can't see the FIOS bill or make a payment. I've been a customer for some 20 years. I lost count how many times they screw up bills and customer service. Verizon is the worst & now I have to spend my time in Iraq trying to correct their mess. If it wasn't for my daughter or friend, Verizon could jump in a lake. Verizon is in breach of contract by cutting me off of bill review & payment. Yet, they don't respond.

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ncupset
Lumberton, US
Oct 02, 2009 11:43 am EDT

My wireless bill with Alltel had been from $190-220 the entire 14 months I had been with them, when Verizon took over in June, my bill started skyrocketing. For the half month of service is was $500, the next month was over $1000, and this month is over $900. They keep saying that it is one of my phones - the phone did not just started having a problem the day they took over. They have adjusted $350 off but expect me to pay for their billing error.

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fbmowner
Bricktown, US
Mar 10, 2009 5:13 pm EDT

Okay, so i just got a new place, i ordered Verizons high speed internet, i waited a week to get my modem in the mail, it finally comes. I hook it up and it ends up not working. I call and they say my order has been canceled and they dont know why. So im on hold for about 20 minutes while they ponder for an answer to tell me. They say the service is not availible in my area and that it was a mistake that i was told it was. So i say WHY DIDNT ANYONE CONTACT ME TELLING ME THIS HAPPENED?! Note i gave them TWO phone numbers to call if something went wrong. They said we tried to EMAIL you but there was no email on the account. WELL NO ### I DONT HAVE INTERNET WHY WOULD I GIVE YOU AN EMAIL ADRESS?!? To conclude this story, im going to take this modem and throw it threw a verizon store window and call comcast. Thanks for letting me wait a week just to call to find out the service isnt availiable here!

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gladysj
washington, dc, US
Apr 11, 2011 2:08 am EDT
Verified customer This comment was posted by a verified customer. Learn more

what am paying for with the verizon fios tv service, all that is offer old reruns and cartoon, and spanish programs if i want to look at a another channel like star or encore i need to pay, their are no packages to choose from. when i did call the service told me they call me back to explain to me what i had purchase the only thing that the service is that i was lock in to a 2yrs contract

Valerie
Valerie
, US
Nov 18, 2008 5:53 am EST

I got an LG Dare all but a two months ago and the thing is essentially garbage. I care for my tech gadgets like Mary did the baby Jesus but this thing has fallen apart on its own. I've never dropped it, never even looked at it sideways and the screen has completely crapped out. So when I took it back to the Verizon store where I purchased it, they told me that it was out of the 30 day warranty so I would have to buy a full price, brand new LG Dare if I wanted to keep my contract. And what if I wanted to expire my 2 year contract? A penalty of 200 bucks, the same price of the phone! Whatever you do, I beg you. Do not buy this phone.

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Carl S.
Arlington, US
Sep 14, 2009 8:38 am EDT

I can assert fairly conclusively that dealing with Verizon has been the worst experience I have ever had as a customer. It's easier to detail the litany of problems I have experienced in list form rather than prose.

-September 1: Verizon Fios TV and internet was installed, things worked fine for three days.
-September 5: My internet service was out in the morning. I called tech support and a representative said that a supervisor was working on the problem and that it should be fixed by the end of the day.
-September 6: Internet was still not working, I called tech support three times and received three different stories as to what was going on. I was finally informed that I would have to wait until the customer service department opened on Tuesday September 8 (leaving me without internet access for four days).
-September 8: I called customer service and (after a 40 minute wait on hold) was informed that tech support personnel would be sent to my unit on the afternoon of September 9.
-September 9: Tech support personnel arrived in the afternoon. The individual reconfigured my internet service and apologized for the trouble.
-September 11: My internet service went out again (I had an orange light on my router). I called Verizon tech support and the agent I spoke to said that a technician would be dispatched to my unit between 8 AM and 12 Noon the following day (September 12).
-September 12: A Verizon technician showed up to my unit at 6 PM (a full six hours late). As he arrived so late, he was unable to access Verizon equipment. I was stuck at my home for 10 hours due to Verizon's incompetence and nothing was fixed.
-September 12: I called Verizon tech support and set up an appointment between 5 - 7 PM on Monday September 14.
-September 14: I received a call this morning from the Verizon technician assigned to my unit. She claimed that the appointment was scheduled between 1 - 5 PM. Apparently, the the agent I spoke to on Saturday simply lied to me on the phone regarding my appointment in order to get off the phone with me. I gave verbal and written (via a standard admittance form at the front desk of my building) permission for the technician to enter my unit and she refused to do so. It is highly likely that she will be unable to access my router when she arrives at my unit today, as I will not be there. Hopefully, she will be able to access Verizon equipment.

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ehkeshani
Sterling, US
Feb 22, 2011 9:19 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Verizon Fios has been a huge headache for us. They constantly charge us for the services we did not ask for. I dont know how they can do that. If we are not careful with our bills, we would pay thousands of dollars a year for unwanted services. They are very dishonest. To me its stealing from their customers and they have no problem doing it. They claim to be the largest internet, tv and phone provider but they clearly can not manage any of those services.
I recently asked for an HD box from Verizon fios, they sent be the box but it wouldnt work. I called them up and spent 2.5 hours on the phone witht hem until we got it to work. Later on the box kept turning off by itself. I call them again can spent another 2 hours on the phone until i was told i need new HDMI cables. I waited for the cables and three days later i got the cables. Hooked them up and still didnt work. Call them back again and i was told their box is not compatible to my tv. what? how is that possible? Im sure other customers have panasonic tvs too. so what do you do with them? are you going to fix it the problem or what? Each customer is paying over $100 a month for this service and it doesnt even work properly. Today we get our bill and we have been charged for paid chanells, something that we never asked for. What the hell are these people doing over there? what kinda managment is running that company? whats with all the missleading and wrong ads on tv? Just because they are too big and they have too much money can do anything they want and no one can stop them?
I am totally mad right now...and what makes me even more mad is that, i can not even call them up and tell them i am un happy with their service...they wont listen. they wont do anything...they just dont care...i can not wait for any other provider to move to this area so i could say goodbay to Verizon for ever...I have already changed my cell phone i just cant wait to move my tv and internet next...
i will not recommend verizon to anyone...not having tv or internet is better than having them...

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Barney
, US
Mar 09, 2009 5:37 am EDT

Our daughter is in the army and stationed in Germany. We called Verizon to see what kind of international plan they had. The guy for Verizon refused to help unless I bought internet too. I told him 'no' for over 30 minutes and asked why wasn't he just getting me the international plan he told me about.

I went over the plan very careful and took notes. $19.99 for 500 minutes to any phone in Germany. I asked to make sure that included cell phones. He said over and over, while also asking me to buy the internet plan, that it was 500 minutes to any phone in Germany.

After he frustrated me until I was asking for his manager to get the international plan and get him off the phone. He put me through to a person who just said was the plan explained correctly to me. When I said I wanted to make sure it included cell phones, the verifier hung up saying I had not been informed. The jerk got back on the line laughing saying he expected me to do that.

I told the next verifier yes and we got the plan. i got a letter in the mail a few days later about the plan. Looked good.

Then I got the bill it turns out it was 500 minutes 'except to cell phones.' Land lines only. When I called to complain they told me it was clearly spelled out in the letter that cell phones were not included.

I told her I had the letter and no where was there anything about cell phones or anything about what she was saying. I offered to fax it to her. She then said she had never seen the letter so she had no idea what it really said.

She refused to help, said she could get me someone else but they would only tell me 'no' too but only after I explained everything to them. That's exactly what she told me. It was unbelievable. Please play the recording they say they are making when you call..

The reason she said I owed the bill, I had dialed the numbers and I was now responsible for the higher charges and I should have 'called again to verify cell phones were included.' She actually said it was my fault for not calling back when I got the letter and asking again if cell phones wee included.

The official response: We will not help you because you didn't verify cell phones were not included in the plan after you go the letter (that doesn't say a thing about cell phones).

Help!

Arrested the Verizon BOD under the RICCO act. They know all this is going on and it's nothing more than criminal like gangsters.

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Carj
, US
Dec 03, 2009 11:12 am EST

I could write a book on my travails with Verizon's customer service. As brief as I can: It all started when my (very) small business needed to switch from a residential DSL account to a business account. It took nearly a week for me to get my service connected, this is for my BUSINESS, my lively hood, and no one particularly cared who had a reason or solution as to why they could not turn it on, after me calling several days in a row.

Of course it's nearly impossible to get to the person you need to speak to through the automated phone menus. I found that if you go to Billing, and not tech support, you get someone who can think and react without reading a script.

Everthing's fine, until we move. Now we have DSL and Phone service with them. I call to have them turn off my DSL on Fri that we move. They turn it off imediately (Mon). Of course it takes 1 minute to turn it off but a week to setup. So they give me dial-up access for the week. Which I never used.

Then I call to have my Phone service disconnected and reconnected at the new location on Fri as well. Well at 6am Fri morning the phone service is disconnected. I wait all day for connection at 4:45pm I call to ask where my phone service is. I am told there was a techinical problem and they needed something and will do ASAP. Knowing it's Friday, I say so I won't have phone until Mon? WEll since we missed the deadline we'll try to get it up and we'll call you. So noon on Mon. I see the guy drive up and connect the cables and drive away. They just didn't feel it was important to get to my house on Fri. No they never called me.

Next I get my final DSL bill. Here they charged me for the dial-up service at the old a address-for an entire month. Of course everytime I go through automated hell, and they can't tell if I'm a residential or business customer and transfer and transfer an hour later someone thinks they can help me. Yes I did call to cancel my dial-up that I should have never been charged for due to their mistake. Ok I'm told the bill is zeroed out. Next month, same thing now I've been charged for 2 months of dial-up. 3 months later I get it resolved.

I tried to find another phone provider but I don't have any in my area. Oh and get this I was told there's no DSL service where I moved, but the previous owner tells me she had it. Fine with me no more Verizon DSL. THen last time I called CS about a bill they try to sell me Verizon Wireless-NO THANKS!

Valerie
Valerie
, US
Jul 17, 2008 1:58 pm EDT

I started Internet and Cable (FiOS Internet and TV) with Verizon last month. There was a problem with their billing practice so I contacted them trying to get it resolved. After numerous phone calls (totalling more than 3 hours) with an average waiting time of more than 20 minutes each I gave up and tried to resolved this over their website instead. After wasting an additional 2 hours with their websites trying to sign up (they have 2 separate domains: Verizon.net and Verizon.com depending on the type of service), I completely gave up and gave in.

Phone calls and direct website contacts didn’t work so I decided to inquire via email. To my surprise and frustration, they only provide “auto reply” which asks me to get this resolved via their websites or contact their customer service reps.

These people just don’t understand customer service, period!

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Ann Kleinrichert
Annapolis, US
Jul 30, 2009 12:00 pm EDT

I have had the absolute worse experience with Verizon Fios. It started with a phone call for basic fios tv serice, however, the technician work order was for a full bundle package including premium movie channels, phone and internet! I told the tech I ONLY wanted the basic tv as I had at my old residence. I called the customer service department, was transfered to 4 people before I was sent to a retention representative that told me she would adjust the account. The bill come a month later-I was charged for full bundle. I called, once again was transfered numerous times before someone said they would adjust the bill and will place an order to cut off the internet and premium channel, which I never ordered and should not have been hooked up by the technician and should have been taken off when I spoke to the retention rep the first time. A month later, another hugh bill...I have been on the phone for hours, yes, each time I have called it has been well over an hour. I went to the local walkin center-and they called with me standing there, they were on the phone over an hour...and they could not get my account correct. This is too much! I called Comcast and am willing to pay more monthly for the basic service to just so I do not have to keep up this issue with Verizon!

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Help59
Waipahu, US
Oct 12, 2013 2:21 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

These people are calling for my son who does not live at my address or phone number. I have asked them to stop calling for Derek but to no avail do they stop. I will not give them his phone number as it is not my business.
Please have them stop waking me up daily.

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response to the person who said I redire
Pleasant Valley, US
Aug 15, 2013 6:45 am EDT

No, I did not set my account to forward. I have learned that Verizon is using a 3rd party provider to issue phone numbers to whom ever they would like to. Who they are issuing your number to is anyones guess. Also who the 3rd party provider is also anyones guess? So they may shut down YOUR home internet and phone line anytime they like by using this 3rd party provider. A complaint ticket has been filed since they are not my provider for my internet or home phone.

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pat g
Bossier City, US
May 28, 2013 11:10 am EDT

They bought out Alltel and when I was with Alltel I had a 3G service that was dynamite. But after verizon took over I had to ad an outside antennae. Still could hardly connect and had to reconnect several times per hour when on line. They talked me into their superior 4G failure network. Ten times worse than their 3G if that's possible. Had to buy my way out and go to another carrier. Same with their cellular service. Even Consumer Cellular is many times better than the trash verizon has.

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pat g
Bossier City, US
May 28, 2013 11:04 am EDT

Every month since I was paralyzed I loose my phone service with this poor quality company. I call each month and am told the same thing. We will have to shut off your service for the four days until your disability check comes in. You will also have to pay a $15 a line reconnection. I had 4 lines before I was paralyzed and so every month on top of their over priced service they hit me with another $60 . I have just set up a service with ATT and for the exact plan but with unlimited minutes I will be saving more than $100 a month and gaining a quality company that does care. 8 years with a loser like verizon was enough! I also had to buy my way out of their 4G Internet service because I could hardly connect the computer to it. I was told many times I was in a 100% covered area and can see their tower from my front yard. The ran checks on the system and found it was something in the tower but they were too busy adding new towers so they could furnish poor quality service to new customers that they didn't have time to take care of existing customers. Do make a mistake and use this P### poor company!

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Verizonterriblecustomerservice
Simsbury, US
Jan 25, 2013 10:28 am EST
Verified customer This comment was posted by a verified customer. Learn more

also to add to your comment when you are giving a company over 130 a month for the last 20 plus years not including your entire families monthly bills, which my sons is 130 and my daughters is 160 the least they can do is take a customer out of a phone that clearly has issues and put them into something they are not going to have problems with. In reality lets face it the company would lose nothing considering when you purchase a plan they give the phones away! I had so many legit problems and no one and i mean no one would help or even have a manager call me! They dismissed me like i was a pain to them. I have an 83 years old mom who just had major surgery and an 91 year old aunt with cancer and i am taking care of both of them and having these phone issues was a huge interference. I had no phone for a time then had to run around and wait for phone to be delivered and activated only to have them fail. All i wanted was for the company to step up and take me out of the Apple phone and downgrade me to the Galaxy 3. After what i went through they should have jumped at the opportunity to correct an issue that was clearly not my fault!

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Verizonterriblecustomerservice
Simsbury, US
Jan 25, 2013 10:09 am EST
Verified customer This comment was posted by a verified customer. Learn more

Just so you know i bought a brand new phone and it was defective and Verizon did not replace it with a new phone but 3 refurbished ones ... I bought new and got back used and non functional, Soin reference to your comment i have been speaking to a company that is going to honor replacing a defective new phone with a new phone NOT A REFURBISHED ONE .. i will honor my contract and as soon as its up i am out and i am taking my family members with me to another company one that respects the loyalty of their customers!

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LogicUser
Oakland, US
Apr 11, 2012 5:57 pm EDT

the cpo phone the dont extend contracts can only be ordered through customer service and they are a bit pricey

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Weishi
, US
Feb 21, 2012 6:52 am EST

Agree. No more cellular towers near schools.

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Emily Zhao
, US
Feb 20, 2012 10:52 pm EST

Agree. Please keep cell tower away from schools!

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Dr. Yumao Lu
San Jose, US
Feb 20, 2012 5:13 pm EST

Correction:
The "1 mile" in the following sentence should be "0.1 mile"!
The Evergreen Elementary School is located within 200 ft of the proposed Cell Tower. However, none of the parents of the kids in Evergreen Elementary were notified either by the school district or by the city about this hearing except those live within "1 mile" of the tower.
So, basically, that is why almost nobody received the hearing notice. Verizon tries to build a tower next to school but does not want the parents of the kids attending the school know about it. What do they try to hide? What do they fear?

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Abbybigbutt
Louisville, US
Feb 20, 2012 7:49 am EST

Cell phone companies have made a case of the RF levels being LOWER the closer to a cell tower you are. There is quite a bit of truth to this. Cellular antennas are made to "beam" RF energy outward away from the towers, not in a downward direction. With this in mind, the level of energy being transmitted toward the school is actually less. Plus with the cell tower being so close to the school, any phones being used will be at their lowest power setting during calls since signal strength will be excellent from the tower.

Whether the proposed tower lowers property values is a case to be decided by the courts. If the cell tower property is being leased and the proposed tower is legal there isn't much surrounding properties can do to prevent it being installed. Probably the best you could hope for is for it to be disguised as a tree.

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giuseppesim
, US
Jul 12, 2011 1:20 am EDT

It's already searchable on google: http://www.google.com/search?q=760+861-3750&ie=utf-8&oe=utf-8&aq=t&rls=org.mozilla:en-US:official&client=firefox-a#sclient=psy&hl=en&safe=off&client=firefox-a&hs=2u6&rls=org.mozilla:en-US%3Aofficial&source=hp&q=760-861-3750&aq=f&aqi=&aql=&oq=&pbx=1&bav=on.2, or.r_gc.r_pw.&fp=1ec92a21f3882047&biw=1440&bih=781

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giuseppesim
, US
Jul 12, 2011 1:15 am EDT

So you are upset about unauthorized calls, then you post your cellular number on the internet. Nice.

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JohnHitchesness
, US
Jul 06, 2011 4:15 pm EDT

This is not a reasonable case, this is a case of the customer not understanding what an assumption of liability is. It's not that they couldn't understand you, it was that you couldn't understand them. What they wanted to do was take his current line and transfer it to his own account, not cancel it like it seemed you had your heart set on. They were asking you why you would want to cancel it if he could just keep the same line but on his own account. Then there wouldn't be any early termination fee. This has always been an option at Verizon and I'm sure that's what they were trying to tell you. So no, they weren't trying to knife anyone and they're weren't being ###s and this isn't a reasonable case. Consumer ignorance is very frustrating, especially when they're certain they're correct. You're wrong.

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Eanerr
Glendive, US
Jun 24, 2011 6:18 pm EDT

I also got the 9.99 charge and do not have data for my phone. I called Verizon and was told that it is like spam and outside sources can do something that makes it charge you. I did not understand what the girl told me. She said they would block my phone and refund me back the 9.99 one time. They better do it every time if I am charged again! Anyway, I am dropping V this fall and going with a pay-as-you-go so I get no "hidden" fees. I was really mad!

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SOM_19104
Horsham, US
Jun 08, 2011 7:22 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Verizon is a SCAM. They fraudulently charged me for two months of service from someone else's account and now is trying to blackmail me in to paying by posted adverse information at all credit bureaus. What makes this worse is that my phone was pay as you go. Verizon shall not prevail.

Verizon Pennsylvania
500 Technology Drive, Suite 300
Weldon Spring, MO 63304

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SOM_19104
Horsham, US
Jun 08, 2011 7:21 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Verizon is a SCAM. They fraudulently charged me for two months of service from someone else's account and now is trying to blackmail me in to paying by posted adverse information at all credit bureaus. What makes this worse is that my phone was pay as you go. Verizon shall not prevail.

Verizon Pennsylvania
500 Technology Drive, Suite 300
Weldon Spring, MO 63304

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SOM_19104
Horsham, US
Jun 08, 2011 7:21 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Verizon is a SCAM. They fraudulently charged me for two months of service from someone else's account and now is trying to blackmail me in to paying by posted adverse information at all credit bureaus. What makes this worse is that my phone was pay as you go. Verizon shall not prevail.

Verizon Pennsylvania
500 Technology Drive, Suite 300
Weldon Spring, MO 63304

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SOM_19104
Horsham, US
Jun 08, 2011 7:19 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Verizon ALSO fraudulently charged me for two months of service from someone else's account and now is trying to blackmail me in to paying by posted adverse information at all credit bureaus. What makes this worse is that my phone was pay as you go. Verizon shall not prevail.

Verizon Pennsylvania
500 Technology Drive, Suite 300
Weldon Spring, MO 63304

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mattnad
New York, US
May 10, 2011 9:32 pm EDT

Not for nuthin, but Verizon has over 90 million customers and it's not in their interest to keep replacing bad phones with other bad phones. Are you sure there's nothing you're doing wrong? 6 replacements is a LOT.

Joseph is my name!
Joseph is my name!
Lexington Park, US
Apr 16, 2011 2:45 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

To whom this may concern,

I place a call to Social Services before hours and got the Verizon personnel answering service. When I made the first call and spoke to the individual, she began to speak over me then hang up. I called right back. This time I got an individual that makes a statement:” If you stop talking, I can help you. I called back a third time and asked for the supervisor, and she says to me:” You are so wound up and it is only 7:30 in the morning.

I have had a long track record of Verizon making personal comments and giving attitudes to over the 2 years along and more that would be considered a serious violation of policy that your company claims it cares so much about but treat children of God like me who are street ministers this way who are long time users.

Not to mention, I still get a bill for services that been over (supposedly) March 30th 2017 par my call back then and repeated calls on services Verizon never turned off. 2 months ago, they claimed they would pay me back knowing those services were not cut off. Got a hard time then to. I had to hang up to keep my spirit right for I trust God either way. The bible is so right about man and money today. It is more valuable than the lives of people. According to the word of God. That is wrong. Amen