The complaint has been investigated and
resolved to the customer's satisfaction
Verizon Bundle Packagesbundle package: direct tv; internet and phone service for $99.00 a month for a year

I've been a customer of verizon phone services for 10 plus years and i get a phone call from verizon rep. asking if i would like to upgrade to a bundle package . you can get internet, direct tv and phone service all for one price of $99.00 for a whole year. i agreed and order the service. my first bill was amost $250. dollars so i call the customer billing and they tell me that the bill was prorated and you are charge a month a head, to make a long story short my bills have never been lower than 200. and i've called and complained and the most i've received from the company is $40. credit to my account. Beware of verizon false promises. verizon also limits it's services to certain neighborhood excluded all black neighborhoods by telling them the service is not available there.


  • Em
    Emart14 Mar 09, 2011
    This comment was posted by
    a verified customer
    Verified customer

    Ordered Verizon phone service and internet service separately and Verizon automatically bundled this package. I didn't want bundled. I received my first bill on end of second month and noticed verizon had bundled my service and a jack replacement charge of $95.00 of which the technician stated was working but was going to change at no cost to me. The first bill received was for $236.00 instead of a partial month service and another month service charge which should have been about $140.00 . I finally contacted reach a Verizon representitive after an hour of being transferred from billing to online support to technical support and finally back to billing. Customer support finally told me that I had to contact them before second month of service in order to correct the error, now if I want to change there will be a change fee and if I cancelled the package there will be an early termination fee because they signed me up for a 24 month term package. They also stated that they were going to remove the $95.00 jack replacement charge, but that it needed to be approved, and would take another 2 months to be approved. Now I am stuck with this package till 2/20/2011 and then I can cancel verizon without paying any early termination fee. Buyer Beware, no longer will trust Verizon, cannot wait to cancel after year is over.

    0 Votes
  • Bu
    Bundlehater Dec 06, 2010

    I had a bundle package with Verizon and never saw the same bill twice and I never order pay per view. My bills were always between 160 and 210 with no real explanation of the increase. I ended my contract with them and went to a local internet company, got dish network, and go my phone hooked up trough a small company in Oklahoma City called 1-VoIP. I never see my phone bill higher than $27.47 (or lower) always been the same price and I've had it for about 6 months. No contract and Unlimited calling to US and Canada. Bundle Packages are a SCAM!!!

    0 Votes
  • Kk
    KKimbrian Sep 28, 2009

    I had high bundle bills as well. 240 a month. My husbnd kept calling and complaining and we were granted refunds, haven't seen any. We went and got the magic jack, phone is paid for 5 years. All the sudden Direct TV send us a cancelation letter on a Sat by Monday 8:40 our TV is turned off. I have not received a finnal bill from Verizon, nor a bill form Direct TV. I called around for over 4 hours trying to fnd out why we owe so much money to DTV when My bills are paid in full...Well Verizon sent a letter to DTV stating the funds are uncollectable???? They Verizon says they bill a month behind for DTV and that is why DTV wants much, DTV normally bills ahead. However DTV has givin us 6 different amounts owed. Well we are not continuing service with either company. How do you get out of a contract...Let them shut you off. NO EARLY CANCELATION fees the comany cancelled the contract no you. :):)

    0 Votes
  • El
    Eleanor 222 Sep 15, 2009

    I'v had the same problem, there is no $99 dollar a month bundle, I think its all a scam, my first bill was also prorated, the the next bill was close to $106, because I was being charged for a receiver box for the second TV, so if you have more than one TV (and who dosent) then you pay extra. This months bill was $160. Direct Tv claims that they changed the billing cycle and Verison should have known, but apparently didnt, so I didnt get the discount I should have. What a mess I'm ready to go back to Comcast. False advertising for such a big company should not be allowed.

    0 Votes
  • Ja
    J. A. DUNSTON Sep 06, 2009

    I wanted to lower my bill so verizon quoated me under a hundred and five dollars a month but when I recieved my bill it was a hundred and seventythree dollars!

    0 Votes
  • Ho
    HOOTANDKELSEY Mar 03, 2009


    0 Votes

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