Verizon review: horrible agents 218

I have an ongoing horrible relationship with verizon. They lie and mislead you the whole way. We are now stuck in a contract with direct TV because of their lies aabout service to the area we were moving. Don't believe anything they say. They also charged us for a month of internet they could not provide and never told us they were not going to provide service!

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i will canzel th account

i'll canzel de account

Since October 2017, I have had terrible telephone and dsl service from Verizon. Technicians have been to my house so many times with very little success. I am also in Salem, VA almost to the top of the mountain at Catawba. Excuses I've been told are the weather is bad in northern VA, there is a break somewhere in the line below me or they just can't find the problem. I have spoken with 2 different supervisors only to get no results. Mr. Hedden one of the supervisors was going to make sure that the "cable" truck got the repair order and got the break in the line fixed. This never happened. In the past Verizon offered fine service, but no more. Why can't they fix their problem.

I have had Verizon DLS for a couple of years. It was attached to my land line. Now Verizon offers naked DSL, you don't need a land line so I called Verizon to switch over to naked DSL and cancelled my land line. This opened the biggest can of worms you can imagine! Instead of just changing my existing account unbeknown to me they created an brand new account like I was a brand new customer. I was paying for two DSL accounts! I find out I have to now cancel my older account as it's just too late to backtrack. I learn my old Verizon email account will disappear. Good thing I really didn't use it or I would have hit the roof.
Now I find out they added services to my new account that was never discussed and I of course never ordered! After two months of canceling these services what did they do? They still charged me for them. I had set up autopay like a fool and yep, they took my money for services I never ordered, which totaled $65.00. After endless phone calls and yes getting lost and disconnected in their customer service hell (it truly is an awful experience) I am told it will take one to two billing cycles before I get my money back. Verizon stole my money! And they are going to keep it for a while! I canceled my autopay so they couldn't pull any more fast ones. They really do stink. I have spent many different times on the phone with customer service and it is just the worst. If the DSL service wasn't so cheap I would dump them in a second.

every time it rains or gets wet i lose my phone service i am disabledand live alone with no way to contact anyone if i get sick i have valvular heart dieseae and i pay for the maintenance plani need my phone asap if something happens and i cant reach anyone then i have instructed my family to contact my lawyer this is the 5th time i ve contacted verizion about this problem and it still has, nt been taken care ofthe tech said a whole new main line will have to be replaced wwhich will be cheaper a lawsuit or replacing a new line this line has been patched for at least 30 years i think it, s time we got the service we pay forif it, s notrepaired i will contact my lawyer and if ishould have another heart attack then i will sue thats a promise .p.s there is a problem with my bill i will contact you further on this issuesince 12/07 i have been paying double my regular bill i have bank statements to back it up.i called and got throughthey said it would be tue the 11th before they could get to me i have been very patient but this is rediculous its my phone or my dad, s or my grandmother, s who is disabled aswell the tech said we need a brand new line to fix the problem we pay our bills and we expect it to be fixed the same as if it were atown or cityjust cause we live in a rural area don, t mean we should, nt get the same service.thanks for nothing.

I recently signed up for Verizon fios (triple play). I phoned Verizon to find out why I was not receiving my statement. Upon verifying my address to the customer service rep she had noticed that my apt# was left off the bill, therefore bills were sent out but were never physically received by me due to this error. The rep told me I now had a balance of $412.00! I explained to her that I would be unable to pay in full, she then transferred me to financial services. The rep I spoke with said she would get a bill out to me. She also was going to inquire about getting some charges removed from the bill. Well, needless to say 2 days have gone by and no return phone call! I come home from work today to find out that my television services were suspended due to nonpayment! I immediatley got on the phone with Verizon about this. The rep I got on the phone said "unfortunately financial services are gone for the day and they are the only dept that can have this suspension removed". So, this evening I am being penalized with no television, even though Verion is fully aware of their error! My expierence these few past days with Verizon totally has me agreeing with others... Verizon Stinks and their customer service is lousy! I should of listened to others before making my decision to stay with Verizon!

The Verizon Customer Service people are unfailingly polite, but all they do is deliver canned replies rather than actually answer your question. I got caught on the "free TV" business and never got the TV. Contact the Better Business Bureau and open a complaint. Verizon has to answer to the Board of Public Utilities, so they have to do something if enough customers complain. And there's always a class action suit, if someone is putting one together.

i thank the ceo ect are the ones telling them what to do and are totally responsible for these tactic's and should go to prison like common thugs as they are the only thing left i have is cell phone service and due to what i have read i am getting rid of it tommarow based on dishonest tactic's even its early but i am a signle mother with disablity and i am unable to tolerate stress and dealing with mob type activity as verizion has dispyed that as a consumer gives me rights we do live in america and not in greece/

please see my comment i wrote under dsl i wrote it under wrong part beacause i meant to wright it under scammers my god people your stories are just like mine i was laughed at i was mocked i was told i owed 1000 dolloars what in the world is going on these people or demons need to be stoped it is too common attemtion to whom ever can stop verizon they are scamming people and need to be stop a plea to the goverment or congress they need to be recongized this is too common to be ignored they need to be stoped i will right and will not stop until the attention is reconized i have multiple sclorsis verizion and i worked my hole live helping people veriszion as a nurse and reading what i just did just gave me the motivation i needed to continue my innate nature to help not me but all these other you are terraizing it is unbeliviable you are americans my god sham on you on all who work there and support this type of buisness . i swear i am wrighting everyone in power i can and i recommend anyone else who has the time use the name verizion as a un american buisness. and wright you congressment and better buissness bueruea and irs. its time for real americans to pull togather and pull these scammers down time for aduits. verizon

Experian refuses to investigate my inacccurate information to the highest standard. They have no signature on file, nor no proof of document on file. I am very distress since the have this item on my credit report. I am planning a class act action law suit. They ignore my complaint everytime I file a complaint.

Verizon has the "WORST CUSTOMER SERVICE" in the WORLD!

Verizon disgusting service ; dallas, tx

I feel that we need to unite and address this issue together in order to be heard and end this scam;
My husband and i have become so disgusted with just the fact of having to call a company whose customer service and business are nothing but idiots; in 2017 my husband signed up for the triple bundle service with a hd upgrade, after receiving the first bill the bundle price originally offered was no where to be seen in the bill, upon calling they said that no bundle was orderd and i had to pay for the service on order after refusing to pay until resolving issue we were charged 199.00 for early term fee plus a bill of 284.00 . we were then offerd to have this resolved by starting a new service with a different account number which to us this is so insane to do because we ended up with 2-3 diferent account numbers, upon starting the new service they gave us another great deal which we thought sounded great and of course like idiots we went for it, AGAIN the same issue happens and when calling to try to resolve the issue after receiving a bill for 800.00 for a service that started in march 08 we come to find out that no bundle service was ever issued and we have to pay 467.00 for just phone and internet plus a seperate bill for FIOS TV which differs from 165.00 to 190.00 once again only our blood pressure raised and their charges but no resolution to this problem. i have contacted my attorney which we happen to have a prepaid legal service to take over this and hope to clear this matter legally it seems like this is the only way verizon can be exposed to all of those other victims of this scam to end this night mare.

My name is Kimberly Vine and I'm a victim of a major corporation who monopolizes the market. My problem started January 1, 2017 when Verizon started pushing their customers to switch over to the new optical wire. I opted not to because my phone has been working just fine for the 6 years living here. Since I opted not to switch for a fee then my phone has not worked consistently since January 1, 2017. I've reported the problem at least 25 times, spoken to Supervisors, techs, foremen, sales, etc... And all gave me the same answer. "Ms. Vine if you switch to the new optical wire then we guarantee that your phone will work otherwise they could not help me!" I've been hearing this for the past several months. I now have a wonderful tech out right now and he is telling me that Verizon is telling their employees to sell the optical wire to every customer and try to get their Internet and cable service as well! This tech also told me that my problem can be easily fixed within the centralized verizon location but verizon will not because their goal is to have everyone switched by the end of 2017 and have their cable and Internet service as well. Now if Verizon wanted to switch everyone to this optical wire for no fee then I would do it but I'm not going to be another victim. Most of my neighbors are elderly and have so many problems with the new wire and they are so upset but do not have the energy to fight this big company! So I'm it and hope fully with you on my side as well then we can concur this harassment together! Please please help us! Thank you!

It all started around May of 2017, I found out that Might have to relocate my Business and from that point on the nightmares began.

About that time Verizon representatives started to sell me the sky about their different business plans, any way I finally decided to accept one of their plans and from that point on I started asking that if I was force to relocate what my chances were as to keeping my phone numbers and e-mail address for the business of 23 years, and their response was LIKE A GOOD CAR SALESMAN.

I would not have any problem if I stayed within their service area and or the same City. One more thing I have point out I GOT THE SAME STORY FROM 3 DIFFERENT REPRESENTATIVES.

I really don't think they took the time to research the chances of my Business keeping the numbers. So the day came when I did have to relocate and started to transfer all the Licenses and permits to the new location (SAME CITY ABOUT A MILE, IF THAT) from the previous location and I want to point out that the preparation for the relocation started two or more weeks of calling, notifying all the different agencies of the new address untill I got to the phone company and I was notified that I could not carry my numbers over to the new location but they would be happy to accommodate my needs for an additional fee by having my numbers foward from their location to our new office and of course that would take an additional fee added to my phone bill which I responded by saying and explaining to them that I had inquire before the move that all their representatives had guarantied me that it wouldn't be a problem with my numbers, and them the long waiting on hold to get any supervisors to get me a satisfactory answer which I never received began. By this time very upset and disappointed in the lack of efficiency and poor communication between all of the Phone company personnel. So then I schedule the service disconnection two weeks after the relocation but to my surprise they could not schedule my new service until two weeks after the move, SO I CONDUCTED BUSINESS OUT OF MY CELL PHONE AND RETRIEVED E-MAILS OUT OF ANOTHER BUSINESS COMPUTER and started the long process of notifying my customers of our new numbers and some sounded very upset of the inconvenience. So after all that frustration things started to look good, until the second phase of our troubles started, We are now at the new location all new system installed by another company of course, I wasn't about to let the phone company take care of our system installation that is I ever got through the famous merry go round of press this and then press this other one to go on hold and wait for the next available representative, which turn out to be the residential service so she, he would be happy to put me back on hold until the next AVAILABLE REPRESENTATIVE. It's now January and my DSL service start braking out of service at different times of the business day and here we go again "We can schedule a service call with in the next week or two and after waiting and waiting because I was at the wrong department and being bounced from representative to wrong representative I finally got the right person and then them suggesting I go buy this part and change it see if it works still not working properly, February came around with the same problem and after two, three technicians appearances, I finally say to one of the representative, It seems to me like the modem might be at fault since the technicians, have tried everything else "HERE IS THE GOOD ONE, I should have the Company that installed the system come over and test all their installations, because they could have installed a faulty system (TALK ABOUT PASSING THE BUCK). Finally The technicians shows up and I go ahead and tell him, history of all the testing and parts replacing it has happened for the last month or so. And I ask him DID YOU BRING ANOTHER MODEM to which he responds NO I didn't, we don't carry modems in our service truck, and after a few calls to the office He comes with this Bright Conclusion "THE MODEM MUST BE AT FAULT BECAUSE THAT IS THE ONLY ITEM THAT HASN'T BEEN REPLACED, So I have to wait until the main office could ship me another modem. NOW LET ME TELL YOU SOMETHING WHILE ALL THIS IS GOING ON I STILL HAVE TO RUN A BUSINESS... And their famous words we apologize for the inconvenience. Which brings me to the present time April 2017, since I waited to see if the problem was resolved, before I request a credit to the account for 2 (two) months of credit for the service I didn't fully received I find myself back on the merry go round of waiting to get the for the second time within a month try to get a representative. AND SO THE STORY GOES ON...

I am speechless at the incompetence. They sell a product they can not support. I went looking for VOIP and thought I would try Voice Wing from Verizon since I have their land line service.

After a total of 10 hours on the phone with customer service they could not figure out how to set it up. One rep. said to order a new data line for our DSL another said that the VOIP uses the same data line. No one knew how to set this up and they insisted it was NOT a 3rd party product. How in the hell can they not setup their own product.

Not to mention the CS people who could not stop talking long enough to hear the problem and NO ONE tried to help until I called to cancel the service.

Needless to say I do not have VOIP, and don't get me started on Vonage. They were worse.

I've had my phone for about 1.5 years from Verizon. At first, I had great service, 5 bars at home, no lost calls. All was well.

Just a few months ago, around the 1 year 2 month mark, my phone suddenly thought it had a hands-free device in it, yet I had never owned one. This completely destroyed my battery (I only get 1 hour tops of call time now before needing to charge) and my phone was 2 months over warranty. After much negotiations, most of which was the other person just saying, "policy blah blah blah I can't help you at all blah blah blah" we got the manager out. This guy decided that he could replace my phone, but not my battery. So know I have a phone with 1 hour call time. All my friends complain that I never answer the phone anymore, but I seriously can't answer it all the time! This isn't the end of the story, though, oh no...

I kept saying "we" before hand. This obviously means it wasn't just me. My family is on the same plan as me and one other member had a problem with her ringtones. No matter who called, it used the default ringtone and wouldn't register any incoming numbers. More negotiations, this time involving much yelling and driving away of potential customers, we got the $50 fee of replacing a 2 year old, out of date phone waived. Guess what? Same problem. Turns out that the service people had deleted the caller ID feature on that phone in order to make money. And guess what? All our ringtones and pictures are gone and will never come back. Why? Because of some service people.

This doesn't end yet, oh no, we aren't through. Turns out that the guy we bought our service through had added in features we didn't even know onto our plan. We were paying about $25 too much each month, money that will never come back. Customer service? I think not.