Replied
Absolute worst
eDream sell a zero (0) stopover flight from London to Denver on their website www.edreams.com. In fact this flight stops in Houston en route to Denver. eDreams argue that this is not shown as a stopover because the inbound carrier (Continental) is the same as the outbound carrier (Continental). This is misrepresentation in the guise of a technicality!
Immediately after booking a ticket online, receiving their itinerary and identifying the problem, I asked them to cancel the booking. They have refused to do this saying the ticket is non refundable. Their best offer is to repay the airport taxes.
The complaint has been investigated and resolved to the customer's satisfaction.
We are very sorry if your experience with eDreams was not satisfactory on this occasion. We would like to sincerely apologize in advance for any inconvenience caused by this issue.
Please respond a private message we have sent you, so that we can ivestigate this matter and take further actions.
Warm regards,
Nicole
eDreams - Customer Care team
Double payment refund
Dear Sir/Madam,
My name is Robert Ochieng. I purchased a flight from Vienna to Helsinki and then from Helsinki to Amsterdam. The booking reference was Z6DJ59 and paid the flight cost (€ 282) through electronic bank transfer. The booking went through and I travelled as schedule in the eticket i recieved. On 01/09/2009, I errorneosly transfered the same amount to your account, resulting in a double payment. The purpose of this mail is to kindly request you to remit the same back to my account.
Thank you
Ochieng Robert
The complaint has been investigated and resolved to the customer’s satisfaction.
This company is a terrible nightmare. I've booked a ticket and received an email stated that my flight booking was confirmed but the payment was pending.But the next day I've called my bank and they told me that the transaction is successful. Then I called eDreams and asking about my ticket and again they send me another email asking a copy of my passport and both sides of my credit card. This is so ridiculous! Because of security concern of my credit card I refused to proceed the purchase. So I asked them to cancel my booking. They told me that the money is still floating and they will refund back my money but when I've checked with my bank statement, they transaction is done. When I've come cross to a lot of complaints about eDreams I'm freaking out. Because it was a lot of money to me since I've booked a flight for three person. Now I'm still waiting for them to refund my money back and eDreams has lack of security system in their ebiz. This is sucks! No more dealing with eDreams.
Replied
Dishonesty, bad attitude
I was ordering an online flight by this company- Edreams After I gave them online my credit card No including the 3 digits, I got an answer that I have to transfer them money too I called them and the guy told me that without any reson my Visa card was not accepted I find it impossible to send them money after they misslead me by asking my credit card...
Read full complaint and 12 comments
Replied
Fraudulent claims and withholding of money
We have also experienced awful service from eDreams. 2 days ago, I tried to book a flight for my mother who was intending to travel from Budapest to Malaga. After checking the various options and availabilities on eDreams' site, I went ahead and booked the flight and eDreams deducted money from my account. Within one hour, I received an email from eDream...
Replied
Shady business practices
I used edreams to book a flight for my niece. Due to the third party issue eDreams asked for a wire transfer to pay and secure the reservation. The wire transfer was completed and received by them only to have them say they could not book the flight. I asked for a refund and have been waiting a month for that refund. I have sent e-mail after e-mail getting what appears to be empty promises from them of an incoming wire transfer. eDreams required my money to secure the reservation within 24-hours, it has been over 30-days trying to get my refund.
Be very careful doing any business with Vacaciones eDreams S.L. They are not an honest company, doing unhonest business.
The complaint has been investigated and resolved to the customer's satisfaction.
We are sorry to hear you had an unsatisfactory experience and we regret any inconveniences this issue might have brought to you.
We would like to check your case and help you with your booking confirmation. In order to do that and clear all your doubts, we kindly ask you to provide us your booking code.
Once we receive this information, we will check it and give you a reply shortly.
We hope to be hearing from you soon.
Kind regards,
Lucy - eDreams Customer Care Team -
We appreciate your comments and observations and would kindly remind you that the relevant information on how our company works could be found published in a FAQ section of our official web site and in the terms and conditions you accept during the purchase.
As it was explained previously, the service fee would depend on several factors and one of them is the mentioned method of payment, which could be selected from the drop window before starting the search and the price in this case would be adjusted to the method of payment you would be using.
The adjusted to the selected method of payment and the detailed breakdown of prices is also shown after the customer selects the type of the card at the end of the booking process and before the customer confirms the purchase. Thus once confirmed, we understand all charges were accepted.
Warm regards,
Nicole - eDreams
First of all, we would like to thank you for your comments and for booking with eDreams.
Further to the points you´ve raised, we are sorry that you have found it necessary to make this post concerning this matter. We are very aware of the importance of ensuring that our customers are clearly informed of their price breakdown and believe that our site does give this visibility.
We are able to inform you that eDreams´s goal is to offer the best deals available on the market for the purchase of travel products and services of your search therefore, the advertised price would be the lowest by default and could be conditioned by a special offer of a day. The relevant information on the applied promotion could be found below every flight option. In order to benefit of the offer you may be requested to provide the payment with a certain method of payment.
eDreams has a transparent fees policy. Administration fees, which are collected in term of handling a request and issuing the ticket are calculated as per number of passengers and trips and would depend on the method of payment selected.
Please note that you may adjust the price selecting a method of payment from the drop window before starting the search.
We remind you that during the booking process you are able to see all charges and fees that will be applied before confirming the purchase.
All this information is always shown before the buyer confirms the purchase so, once the reservation is confirmed by the passenger, we understand all charges have been accepted.
If you are not in agreement with the indicated charges you are at any time able to cancel the booking.
We hope we could clarify your doubts and for any future occasion kindly suggest you to pay a special attention to details when booking.
We wish you a pleasant journey and remain at your complete disposal should you require any further assistance or information.
Warm regards.
Nicole - eDreams
We thank all of you for sharing comments on your eDreams experience.
We work hard to prevent and avoid any fraudulent transaction to our customers assuring a secure shopping in internet thus, we would be very grateful if you could respond a private message we have sent to each of you and indicate us your booking details, so than we can investigate and rectify if the incidence was caused from our end.
Thank you in advance for your kind cooperation.
Best wishes,
Nicole
eDreams - Customer Care team
We have just read your message and we will like to study your case in detail. For that purpose, please let us know your booking reference and email address so we can also contact you.
Thanks in advance,
Frank - eDreams Customer Care Team
I called the customer service phone number and was on hold for 3 hours and a customer service representative never came on. Just promotional information nothing about customer service. Have been on hold for 53 minutes as I write this.
This is crock of [censored], as well as dreams. They’re thieves and you could be on hold for an hour or longer and still not get through. This is such bs that you have to call them to be able to cancel. These people should be reported all over.
Hello all,
Edreams charged $69.99 to my credit card without asking me and there is no e-mail address I cant reach, phone number they provided kept me wait 20 minutes and after they connected to another department who are never replied after waiting another 30 minutes. Be aware
I calling four time for cancel prime but i can't because this people no want cancel prime.I tried online but the same I can't CANCEL PRIME .
On February 10, an amount of 89.99 euros was debited from my bank account. I did not make any ticket purchases on this date.
My flight were canceled and edreams claimed they can't reach to airline to request a refund and sent me to the airline myself. While i was able to reach the airline within minutes only to hear that only my travel agency can request the reund. eDreams just closed the request and my money is lost. This seems like a scam.
I bought a ticket to edmonton, and payed but after a minute and 2 cibc gave me a fraud message about Edreams, the ticket was for 289 but theyh deducted 388
I am entitled to a refund since my flights were cancelled by the airlines
for more than 60 days dreams costumer service give me the same answer: 'we will contact you in 72 hours', but they don't and the refund never came
I have spoken to them over 10 times
I feel like I've been scammed
A month ago I purchased an airline ticket through EDREAMS for about 300€, but then last Saturday, 18-11-2023 at 08:22:44 I was charged 64.99€ without having authorized such charge.
Can you please reverse this charge?
Gratefully,
Lidija Djordjevic Runić
Tel: +[protected]
E-mail: pastorlidija@sbcglobal.net
The link in all edream emails sent to unsubscribe simply leads to a page that states: "505 Error" Internal Problem. This leads to basically no person being able to unsubscribe from the countless emails that are sent everyday.
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edream is1 a rip off! Searched for flight to jamaica in August on their site. Showed $511. When I paid with my credit card I noticed that they charged 64 additional dollars booking fees for the two tickets. Plus my bank charge an additional 32 for international finance charge. When I speak to their representative I can get nowhere as they are just telephone operators from Asia. I am not crazy to go and buy ticket plus these charges from a third party when others are not charging fee and the customer pays what is published or promised. We have to stop edreams. Consumers protection is urgently needed. We are being abused! Help! Help!
Dear,
I notice you experienced a similar issue with Edreams as me. I am doing all the necessary to get a refund from them and I see it as my task to prevent others from making the same mistake and buying a ticket with Edreams. Therefore, I created a Facebook group to increase pressure on them and I would like to invite you to join this group: “Edreams: you get a scam while expecting a dream” via the following link:
https://www.facebook.com/groups/768037453226970/
Kind regards,
Céline
I booked 2 flights with eDreams and had to cancel them immediately because my bank, (Bank of America) froze my account for security reasons, even though it is written all over my account, DO NOT FREEZE FUNDS WHILE TRAVELING, a reoccurring problem with BofA. I immediately contacted eDreams and asked that they cancel the flights for I was 500 miles away in a tiny village at the Pyrenees Mountains in France and had to leave by train immediately to catch those flights. When I could finally reach the bank in California, (very hard on a Sunday in France, the next day Sunday in the US...and no touch tone phones in the village which is the only way to release the hold!)...2 days later!...I told the bank not to pay eDreams, but they made mistake No. 2 and paid them automatically when they released the hold. Next I go to eDreams, 3 Emails later they respond saying...No, we don't give money back for cancellations!
Guys...this is how big companies make money! It is corruption and no one takes responsibility for the disruption and chaos they create in their patrons lives.
Posted by Nancy Cuevas Guzman
booked direct flight chicago to dusseldorf
ebookers did not inform me they had made a mistake with the booking
there are no direct flights with united airlines from chicago to dusseldorf
flight was brought fwd and went via frankfurt nearly missed flight
very annoyed with the poor service
be aware, the same company -edreams now operates also in Germany!
I wanted to book a holiday with a car, at the end it was without car, asI asked by phone, thez told me it is no car, I reset the booking, had not signed the booking, but they want me to pay for a not booked holyday!
Nice ?