eDreams
Reviews and Complaints

Booked ticket with eDreams and paid extra for possibility to reschedule. When I needed to reschedule, the customer service repeatedly told me only a manager could perform this action, or that I needed to contact airline directly. In the end I had to buy a new ticket. I have twice had cases opened, one with no response, and one claim they tried to call me w/o answer. I am expecting a full refund, and will now take legal action.

I feel completely deceived by eDreams. While booking a flight, I was unknowingly enrolled in their "Prime" membership program. No clear consent, no obvious checkbox — just a sneaky trick buried in the fine print. I only discovered it after seeing a €90 charge on my credit card. Not once — but twice.

This kind of practice is not acceptable. It preys on customers' trust and takes advantage of a rushed booking experience. Canceling the membership was needlessly difficult, and the customer service response was slow and unhelpful. I never used the Prime benefits, nor did I intend to sign up in the first place.

Shame on eDreams for using manipulative tactics to charge loyal users. I strongly urge anyone considering this site to think twice. If you’ve been charged like I have, dispute it with your credit card company and warn others. This is not how ethical businesses operate.

I was charged €99.99 for an eDreams Prime membership on July 26, 2024, which I did not request, nor did I authorize. This charge was made without my consent, and I have repeatedly requested a feedback and refund via email, but have not received any satisfactory response, my last mails were never responded to at all.

Additionally, I encountered a €67 unauthorized price increase during a flight booking on June 27, 2024. I was charged €215 instead of the €148 initially displayed, without any final confirmation step in the booking process.

Despite my efforts to resolve these issues directly with customer service, I have not received a refund or any proper resolution.

Such behavior is completely unacceptable in today’s business environment, where consumer rights and transparency must be prioritized. It's disturbing that a publicly known company would engage in deceptive practices, especially in the travel industry where trust and reliability are crucial. This type of treatment is not only unethical and damaging for customers but also damages the reputation of companies that fail to respect their customers' basic rights.

I was unaware that I had a prime membership, and I was charged €95 without clear prior notice. When I requested a refund on the same day the charge was made, I was informed that I would not receive a full refund.

The terms of this subscription were not transparent, and I would never have chosen to use this service had I known about these refund policies. A quick search online reveals that many others have encountered similar issues, with numerous complaints about unclear charges and refund practices, leading many to question the integrity of the company.

Thieves, avoid. Please read the newspapers. Do not fall for this Scam Company. You have ZERO PROTECTION! Stole €2,120 from elderly couple almost 80 years old. My partners father had to cancel next day due to heart problem. We had paid insurance with them aswell. They literally took the lot! Unreal. Incident occurred last year. PLEASE DO NOT USE THIS COMPANY. THEY HAVE NO EMPATHY AND THEY ARE 100% RUTHLESS! Now because of my negative review, they have just reached out for "More Information" EDreams did not want to know anything regarding this case prior to my negative review. I am prepared for more "STONEWALLING" by EDreams. Once THEY GET - YOUR MONEY, it's NEVER coming back! Sort this out and I will ammend my review(s), on Trustpiliot, and an any and all other Apps and websites, accordingly, and in the interest of fairness.

I bought a ticket with eDreams that included a layover. I received the boarding pass for the first leg but not the second one, and I was informed that I might receive it up to 8 hours before the flight.

On my way to the airport, I called the second airline. After waiting for 15 minutes, they confirmed that they had no record of a passenger with my details from eDreams and mentioned that this problem was common.

I contacted eDreams customer service, and they falsely told me that the airline had changed the flight and that they couldn’t do anything about it. They completely washed their hands of the situation, leaving me without a solution and showing a total lack of consideration for the customer.

I had to buy a new ticket directly from the airline’s website, paying a high price.

I do not recommend this platform at all. They do not care about the customer and do not offer solutions in critical moments. Calling it unfortunate is an understatement.

I booked a flight from Kenya to New Zealand and had to reschedule it. The flight was a 2-leg one from Kenya to Indonesia and from Indonesia to New Zealand. I was given a call from their call centre from India and the flight was rescheduled, but only one leg from Indonesia to New Zealand, while I was informed (and requested this) that both legs wee rescheduled. I was promised to be sent a confirmation of the new dates within 48 hours. As this didn't happen, I made several calls to request it. Finally, after 9 days, a confirmation was sent. Unfortunately, meantime I missed the original flight that wasn't rescheduled! After sending them my complaint, they said I had requested rescheduling only one leg and that they had recordings to prove it that they can send to me. I requested the recordings but since then (over 2 months now), no one has contacted me. It is almost impossible to get hold of them now. It is clear their staff who was rescheduling it made a mistake and then not sending me a confirmation within 48 hours was another failure. If they sent it, I would have picked up there was something wrong and there was still time to fix the issue. TO summarise, a terrible experience and I would advise everyone staying away from eDreams. There are a lot of complains all around the internet about them that I should have read before I even opened their website. I wish I had checked, for example, a ConsumerNZ warning about this scam company. https://www.consumer.org.nz/articles/media-release-online-travel-agent-edreams-causing-nightmares?gad_source=1&gclid=CjwKCAjwte-vBhBFEiwAQSv_xczmbMwWnpSMl9HbQFnXV95weQpquqWuB43cwVAJqR5wtZL49BdknxoCMpEQAvD_BwE

I want to make sure that I cancelled the prime membership as I do not wish to pay monthly subscription after 30days free trial. I have already requested through your agent and was confirmed the cancelation but received an email afterwards that I have joined the prime membership. I assume that it was an automatic email but Please make sure it is cancelled.

This is the first time I have booked a flighted with eDreams. After reading some bad and some good reviews. I always like to experience my own thoughts. I havnt actually been in the flight as yet so I really can not make a comment on the actual flight ect. But up to now with my booking details and everything it has all gone smoothly. I will make a review when I return in October

I read somewhere indicate that eDreams give me 30days free membership and they will still remove another money from my account for annual registration

Why must I register?

What if I decide not to use the service again because i need to use service for a while and enjoying the service before I can think of registration as a member

But now it's look compulsory and I'm asking Why?

The opportunity to get a one-month free trial on prime membership was great, for I discovered that prices are comparably lower than on other platforms and the membership fee is amortised after just a few bookings. So I would recommend prime membership to frequent travellers.
The booking platform works very well. Its main fault to me is that the only possible method of payment is by credit card.

I booked this flight early thinking I would get the time and stay over between flights as I wanted them. The time of the flight would suit us for transfer to the airport, I could book the seats that I wanted at a reasonable price, when we flew from Melbourne to UK we were given different seats, that was with a different airline. I just hope this does not happen again. When we have flown Emirates before we have been satisfied..

Yes. I received a request to travel to Krakow and it was a short time. I checked the airline flying from Beirut to Krakow and I see that I will divide the flight into portion. One Beirut and Antalia and the 2nd Antalia Krakow. For the portion Beirut Antalia I can pay on airline esite, but for the portion on Antalia -Krakow I couldn't pay online on the Sunexpress airline then I check for travel agent and I see that I can pay on edreams for the flight so I pay and I receive a reservation.

I want to take the time to thank you for your EXCELLENT SERVICE! Last year new customer on your online page, booked my flights to Cape Town for my holiday from JHB to CPT and returned. I did investigate your page reading all the reviews before booking because I always do my homework!

I am a business owner and I know customers just complain about *** and give bad reviews because they feel like it. After reading through all the good and bad reviews I used my own discretion to make use of your service

3 Months after I booked and fully paid, BRITISH AIRWAYS COLLAPSED! Immediately panic alarms hit me, yes it is difficult to get hold of you on the phone or by email - so I thought to myself, thats it I have lost money and it was my own fault! A month later on your system I try to put a claim in to get my money back, I did make piece that I am not going to get anything BUT IT IS WORTH A TRY

3 Months after I claimed, forgotten about it, I woke up the next morning checking my bank account - AND YOU FULLY REFUNDED ME FOR THE FLIGHT!

WRITING THIS IN CAPITAL BECAUSE YOU DESERVE IT - THANK YOU FOR YOUR EXCELLENT SERVICE! EVEN THE FLIGHTS GOING TO CAPE TOWN WENT DOWN SO SMOOTH, WALKED IN, BOOKED OUR LUGGAGE AND OFF WE WENT TO CAPE TOWN, WITH THE MONEY IN OUR POCKETS YOU REFUNDED US ON OUR RETURN FLIGHTS.

THANK YOU SO MUCH FOR YOUR EXCELLENT SERVICE!

Hello! I recently used eDreams as a last minute, book a hotel and flight to Vegas, kind of trip. After making my purchase and also buying the trip canceling option, I went and read reviews and was surprised to see so many negative reviews.
I'm not sure why those negative reviews were so negative.
Anytime I had a question or needed any kind of help, an eDreams representative always made sure to help me and reassure my bookings were good.
I made sure to contact both airlines to check that my info and booking status were good. I called the hotel to confirm my reservation. Everything went great with no problems!
I then had an issue where I saw on a Facebook group page, that the hotel I had was going through renovations and some rooms had no ac or hot water. I contacted eDreams to ask them to cancel my hotel and I would pay any fees needed. I just did not want to be in the dessert with no ac haha. Fortunately my eDreams rep was able to cancel my hotel with no penalty fees and refund the hotel part of the trip. Unfortunately I did have to rebook a hotel and with only 3 days till the trip. Vegas hotel prices were rising. I did book a hotel through my employer instead very last minute.
When looking at my cancelled hotel room. I noticed it said my flight was in process of being canceled as well. I contacted eDreams reps multiple times just to reconfirm that my flights were not cancelled and each one helped me and reassured me that they weren't cancelled. I even check with spirit and frontier reps and everything was good!
So I'm not sure why people were saying that the reps weren't helpful and refunds weren't being given back. I believe if you're patient and let your reps help you. They will help you. But you also have to help yourself and check that everything you booked has gone through. Going through any 3rd party to book flights and hotels has its downfalls. But if you do your due diligence and check on everything you've booked. You should have no problems. Remember. Hotels and flight workers are trained to help customers who book directly through their sites first and 3rd parties come second. Be patient and responsible and you should have no problems booking through eDreams.

An amount of 64.99 euros was debited from my account under the description "EDreams Prime- Barcelona, Spain on 19th of Feb 2024 with transaction number 2402190800501580050158681." However, upon reviewing my recent transactions, I cannot recall applying for any such service or making any bookings with e Dreams in recent days. As such this deduction appears to be possibly unauthorised activity on my account.

I have requested edreams for refund through email but I have not recieved any positive response from them yet.

I bought flight tickets on 2022 07 and company without informing me charged yearly fee ussing my credit card data. I was charged next year too, so totally 2 yearly fees which have never been ordered without knowing me, I noticed it only by cheching my bank account. It is fraud, it is forbiden unauthorized usage of credit card data. I am still waiting for refund, but nobody contacts me. They used my credit card data without my permission.

It is 2 months since my flight was cancelled by Turkish airlines, I have still not had one singe email from edreams, I sent request after request for a refund but all totally ignored. The law states that all cancelled flights must be refunded in 10 days, but it seems edreams need longer so they can find some way of keeping your cash. Do Not book with these people, they are pirates and scammers. Once they have your money, you've got very little chance of getting it back.. Still Waiting eDreams, give me back my £ 765.46

I tried to raise a complaint over the phone and couldn't.

So the customer service representative told me to fill a form out.

I filled it out and after a few days someone emailed me about my tickets and didn't even raise my complaint so I responded and its been like a week now and haven't received any response.

Recently I filled that form again and its been few days but haven't heard back.

I purchased three tickets from Dubai to Paris with Turkish airlines with eDreams for June 26, 2025. Due to the situation in the Middle East we decided to cancel the trip. I requested the cancellation of the trip on June 24 and a few hours later I got the notice that I had to contact Turkish directly to cancel. It turns out that the Turkish airlines website said that it was not possible to cancel the ticket because it had been purchased through an agent. I reached out to eDreams and was told that they could not do anything because the cancellation request happened less than 72 hours from the flight. I called Turkish who told on the phone that they could not cancel the ticket.
Nowhere in their website eDreams warns customers that they may not be able to cancel the tickets. Instead, they promise Prime customers free support and free cancellation and changes to the purchases free of charge. This is misinformation, and their customer service does nothing to help. I believe I am entitled to a refund for the trip and the cancellation.

Hello,
I would like to bring to your attention the situation regarding my booking TR179557150, which was cancelled because of car being unavailable( in service).This was confirmed by Green Motion more than once in writing but still eDreams didn't accepted to issue the refund for the reservation.
They have also provided different excuses and fake information even to financial institutions( That I was not in time for pick up( completely fake as confirmed by Green Motion).
We were on time for pick up with all the requested valid documents and waited 4 hours in the airport with 2 children, to finally get the answer that car is is service and no other similar option available. Upgraded option was charged 670 euros, although should be free of charge.
Too many other issues arrised from this but I am kindly asking your help please in order to get the refund of reservation. Thank you very much !
Best Regards,
Diana

Yesterday, I purchased a flight ticket for a friend using my prime account (PA). While booking the price constantly shows prime price but confirmation email shows a much higher price than even the undiscounted price. I spoke to an agent over the phone and he confirmed that I purchased the ticket from my PA, but probably did not select the prime price and hence the higher charge.This is not possible - I am automatically charged the prime price when I make booking using my PA. There is no option to make a selection. Only option is to select ticket and name for ticket and contact details. I put in the passenger’s name and gave his name for contact details. I have done this before without any probelm. I also went on chat and the agent insisted that I did not purchase the ticket via PA.
I submitted forms online to request for cancellation and refund, and aslo claimed for “best price quarantee” with detailed explanations - that I was charged more than even their full undiscounted ticket, as well as in Opodo and British airways. One email reply states, since I did not select the prime price, I was charged the full price. The other states the passenger name cannot be matched with any registered PA. Obvioulsy he is the passenger and not the one who booked. Looks like no one bothered to read my submission and see many screenshots I submitted to support my case.

Flight booking - HDE5FI

Flight - Taipei to Manila
Flexible flight ticket plus additional baggage included in the cost.

(1) First I decided to change the flight date. Flight ticket was flexible, I went online to change the date, chose a new date that was showing no additional cost would be incurred for that change. I submitted the change request. After 24 hours I had not received any confirmation of the change and as the date was not far off, I chased eDreams up.

They said I needed to now pay an additional £60+ for the change as prices had gone up since I applied for it. I went back online and their website was still showing no additional cost. I queried this and asked them to find me a flight that did not incur additional costs but again they went silent on me for a few days and I had to chase them up again. They tried to call me but my phone would not allow the call as it was a premium number and I was abroad. They insisted I had to pay the extra, so I did, but was not happy.

(2) I turn up at the airport and was told the additional baggage I’d paid for on the original booking ref had disappeared and I had to pay AGAIN for the baggage. Again, told no choice, pay or do not fly, so I paid another £58 for the bags I’d already paid for.

Complained to eDreams and was told their system showed the additional baggage and that it was a Cebu Air problem. Cebu Air told me it was an eDreams problem and neither are refunding me.

(3) When I complained, I was told I should be grateful that they allowed me to change the date of my flight in the first place as it was unchangeable. When I pointed out I had a flexible ticket and had paid for that, they doubled down and told me I should still be grateful that they offer that service in the first place!

I was charged with a prime membership that I never signed up to.
eDreams is knowingly trapping costumers into Prime subscriptions. I want a refund, and I will make complaints on all platforms until I get a refund to my account. I do not want vouchers or anything as I will not use this service again and I will advise everyone not to use it.

eDreams already have 3,5 ratings on all platforms and this will continue to go down unless eDreams starts to operate on a good faith with costumer interest at hand.

My account is from [protected]@gmail.com and my name is Zabrina Kjeldsen.

I do not consent to my data being used in any other way than to submit this complaint and I exercise my privacy rights on all aspects.

Please get me the full refund of the hotel where I could NOT check in.
The hotel name: VH Broadway Tirana Hotel
reason: I was rejected from the reception after having tried to check-in the first night.

I have paid 4 nights to eDreams.net, not to the hotel, trusting eDreams.net.
How can I trust my rest reservations? ( I paid more than USD$ 3,000 for future flights on eDreams.net and I'm a Prime customer.)

The reception at the hotel has rejected my check-in, because he sold to the other person the room I have reserved: I paid 4 nights and sent an email concerning my arrival time.

I didn't come late at the reception but arrived exactly the hour I had promised in the email.

And yesterday I received an email from EPS regions (which is yours, edreams.net). The agent could not get the approval of refund from the hotel.

How come it would be like this?
the hotel looks like a scammer but then eDreams.net approves its behavior?

I could NOT check in a single night for the money of 4 nights I've paid. As a result, I had to pay 4 nights in another hotel after having wandering around the city to find a vacancy of a hotel.

PLEASE refund me fully. Otherwise I should regard you eDreams.net as a part of the scam.

I never authorized any payment going off my account I simply made a booking with edream fro a flivht, today I was debited r1299 and I need my money back please im busy with funeral arrangements and I need evry cemt please refund my money now.Ineed my money I dont want to add anything im burying my mother I want my money, the only reason edremas has my account details was for booking purposes not for deducting money from my account

i bought ticket from UAE to Maldives , after changing of schedule i have asked refund and i tried to contect with VIA WATSUPP AND EMAIL THROUGH WHAT I HAVE GIVEN DETAILS ACCORDING TO, unfortunately i am unable to communicate with any of this , i have already contected with indigo airline , but till now i didnt get any updates frome e' dreams .

i am waiting fro them to get my refund .

It’s a scam. I paid 72 euros for insurance for three passengers. I had to activate it and now they are giving me a run around since March when they state they pay within 10 days. Every time I call, they promise to pay but never do. If you chat, the char agents uses a trick where it shows you did not answer their question so they close the chat. It’s unbelievable that a company of this size is a pure scam. I am looking for way to take action. Bloggers, influencers, journalists, please contact me [protected]@gmail.com. There are so many people having the same experiences.

Funds were withdrawn out of my account from edreams prime for $69.99 on

5/30/24. I had no idea what this was and was not familiar with this company.

I want my money refunded back into my account.

I am Antoinette Skipper.

I did not subscribe to anything with edreams prime and i'm disgusted that your company went into my account and took my money

Your company should not have made it there business to take money from my account without my authorization.

that's call stealing! against the law in the United States

I bought a single flight in bundles of 52 EURO
(28.05.2024) through this company.
I'm not a member and I haven't subscribed to the services either.
After a few days I received information from the bank for authorization of 55 EURO - subscription services for EDREAMS. I was very careful to benefit from the service without fees because I read on social media all the reviews.
I DO NOT HAVE A SUBSCRIPTION CONTRACT WITH THIS COMPANY.
It seems like a way of cheating and obtaining material benefits without the client's consent.
In this sense, I tried to talk to an EDREAMS representative, but it was impossible for cancel all the services have offered to me and return my money.
I did not benefit from the product purchased through your company and I want the money back.
I haven't received any reply, I'm still waiting it!

Regards,

I bought some tickets with them and then the airline changed the flights to a time that was suitable for us. We said we wanted the money back, eDreams started the refund after 10 communications where they said we had to contact the airline directly (which makes no sense as I bought the tickets via them). Then they said that the refund was in process and after chasing another 20 times now they say the airline went in bankrupt but it’s not true, you can still book tickets with them. I want my money back now. Booking reference [protected], they should be able

To see all my back and forth messages on my file

I have been trying to change my booking reservation, ID [protected].

The flight I am trying to pay for and book ! is for the 24th of May to 29th May.

Unfortunately, I have been called by a person who says is from Edreams, who could not speak English, his Spanish was very broken and the signal wasn't good.

After asking me to confirm the last digits of my card online, he insisted that I could only pay by credit card

I declined to give him any of my credit cards details on the phone. Then he sent me a link.

I sent the detIAeived any confirmation of this payment.

He kept on insisting in me paying by credit card which I haven't done.

I AM USED TO PAY ON LINE AND BEING NOTIFYED IMMEDIATELY VIA EMAIL OR WHAPP OR SIMS.

Now I am risking to loose my flights in May for this edreams incompetency.

Booking ref number : [protected]

We have 2 kids and we book the ticket based on available extra luggage on Edreams website, I have added 3 luggage and paid for it and on the website didn’t mention that the extra luggage is not available to purchase, But one day after I made the booking, I have received an email to cancel the 3 extra luggage that I have already purchased and it says : This is usually due to either a lack of availability or confirmation from Scandinavian Airlines. I have to add this date is 98 days to the flight how possible that the flight is full by this time? Basically now the ticket is no use for us and we ask for refunding the payment but they say the ticket is non refundable and to be honest we are only canceling the ticket because the website changed the condition of the ticket.

on the website/app is still showing the purchased luggage (attached picture)

I booked a flight with E-Dreams in September of 2023 to fly in December. I paid an extra $116 for their cancel for any reason guarantee insurance in case I had to change my travel plans. I cancelled my reservation in October and it's been six months already and I'm yet to receive my refund. I have spent hours on the phone with their customer service on several occasions trying to get my money back but all I get are promises and no action. For the longest time they kept saying that they had sent the request for cancellation to the airline (Virgin Airlines) and were waiting for approval. A couple of weeks ago I got a new customer service representative who told me I should need the airline approval as I had purchased the cancel for any reason guarantee insurance. He said he had processed my refund and I would receive it within 5 business days. A week later I called again and the same customer services representative agent answered and said that there was some internal communications happening but that he would stay on top of my case and I would get my refund within a couple business days. It's been another week and I am yet to receive any communication from them, or even better, the nearly $1,000 they owe me. I did some research online and see that this has been common practice with many customers from this agency. I will never use their services again and hope this review can protect customers from making the same mistake I made in the future.

Invoice # 2021-SAL7 - [protected]

Date 15/03/2021.

2 Tickets Melbourne - Brisbane 11/06/2021 (QF610)

Brisbane - Melbourne 15/06/2021 (QF21)

Fee: $721.72 + Booking fee $76.72

Requested refund on 8/06/2021

Case # 2024-[protected]

I have sent numerous emails to eDreams

Advised by Qantas that the have processed the refund on their behalf and that I need to contact the Booking agent who can now provide my refund. (eDreams)

I did so but was advised by eDreams I had to wait for Qantas to forward refund to eDreams

Can you please advise current status and arrange my refund asap.

regards

Gary D

Good after noon,

My name is Tsimpouki Sofia and my mail: s.[protected]@gmail.com

My booking reference is [protected] with eDreams and I cancelled my Prime subscription on 2nd February.

Since then, I called three times (!) to be informed on the exact time when I receive my money back. Every time your employee was assuring me that in 2-3 working days I will receive my refunding. My last conversation was with Mr Napil. He assured that he was working on me refunding!

Please, reply to my email the reasons for the 20-day delay in refunding the money that I deserve.

Booking reference: 14934353622. Opted for round trip for specific flight selection, payment deducted but before travel got message confirming issuance of partial route flight ticket and suggested unsuitable flight with very long transit time for other route. Tried to reach edreams customer care on email, phone call and chat but issues in all communication platform and no option to communicate cancellation of partially booked ticket. After lot of fights and hours of conversation Edreams refunded the amount but then later charged EUR 65 for prime membership which was bundled with ticket booking. There is no specific confirmation from me to go ahead with prime membership but edreams tricked prime membership with booking of ticket without asking for specific confirmation. Also wrong ticket booked by edreams was cancelled and void, same way they should cancel the prime subscription which was charged y cheating. But they refused to refund full prime membership charges which was charged as a hidden charge without my consent. Also there is no option to delete credit card information from the account.

I am 92 years old and do not know what this is about I booked a flight with

with Allegiant to go to Florida and the flight was canceled with no replacment

Then on my American Express I have a charge from you people for 62.99

PLEASE CREDIT THIS TO MY AMERICAN EXPRESS. THE LAST FOUR NUMBERS ARE 1007 AND MY NAME ON THE ACCOUNT IS J OAN

SHARKEY. I DO NOT NEED PROBLEMS AT MY AGE! PLEASE E MAIL ME

WITH THE RESOLUTION OF THIS, IT IS THE FIRST AND LAST TIME I USE THIS AIRLINE THE TICKET WAS 393.10 IT IS AN HOUR AND A HALF RIDE FROM WHERE I LIVE. THAT IS NOT A CHEAP FLIGHT BUT I AM NOT PAYING ANOTHER 612.99 YOU CAN SUE ME FOR IT !

E MAIL IS [protected]@gmail.com

Flights KL1060 08/12/2023 and flight KL1065 10/12/2023 were cancelled with less than 5 hours to spare, incurred hotel stay, additional transfer costs and cannot engage with them at all regarding refund, the best I have is they have stated I could ring KLM and chase, I cant as I didnt book it through them, terrible service, 2 months later and no further forward or looking like this will be resolved.