The complaint has been investigated and
resolved to the customer's satisfaction
eDreamsdishonesty, bad attitude

I was ordering an online flight by this company- Edreams
After I gave them online my credit card No including the 3 digits, I got an answer that I have to transfer
them money too
I called them and the guy told me that without any reson my Visa card was not accepted
I find it impossible to send them money after they misslead me by asking my credit card deatails, and then
without any reson ask for money transfer as well.
It smells very bad
I sent them a mail asking them to confirm a cancelatio of the deal
Now i have to call my credit card company and let them know not to accept this payment if they will try to
have it
But above all the idea that I gave my credit card deatails to this people is somthing that makes me to fell bad

Micha Felner


The complaint has been investigated and resolved to the customer's satisfaction.

  • eDreams's response · May 27, 2018

    Hello Mina,

    I can see that you've already contacted our department through a different channel and have already managed your case.

    If you have any further queries, please feel free to contact us and we'll be happy to assist.

    Best regards,
    Christos - Customer care.


  • Mi
    Mina Cheung May 12, 2018
    This comment was posted by
    a verified customer
    Verified customer

    My reference no.:[protected]
    Hi, I am very disappointed about your company service.I bought the flight ticket from your website, the Guangzhou(China) to IKA(Tehran, Iran)Mahan airlines on 30th March, 2018 and IKA(Tehran, Iran) to Guangzhou (China) 23:30 on 7th April, 2018.
    I went to the IKA about 4p.m. on April, 2018 and I cannot find any information about my flight. So I check your website, and the website flight itnernary still show that my flight is 23:30 on 7th April, 2018. So I wait in the airport for few hours until 7p.m., I still can’t find the my flight information.And then I called your help centre, your staff told me that my flight was cancelled and re-schedule to 8th April, 2018.I was very shocked to hear that news.Because I don’t receive any information about the flight is change until I cannot find the flight and call your staff.So I told your staff I cannot take the flight on 8th because I already bought the train ticket from Guangzhou to HongKong on 8th.I asked them to cancel the flight and refund.Or help us buy the other ticket back to Guangzhou or HongKong.And your staff transfer my phone to different departments, at the end the staff told me that he cannot help me to find the other flight.I am so angry, because I called the your company around a hour.They just transfer me to different departments and said cannot help me.
    So I bought the other flight ticket back to HongKong cost me about 1000USD.I called your company help centre again when I back to HongKong on 8th April before the flight is departure.I told your staff that I want to cancel the flight and refund.As usual, your staff transfer my phone to different departments.At the end still no one can help me.
    Yesterday, I called your help centre again, said that I want refund.And your staff told me because I didn’t take the flight, so I am no show.Can’t refund. I am so angry!And I told him, I was booked the flight on 7th April, not 8th. when my flight schedule changers, your company didn’t notice me. And I called your help centre on 7th already said that I cannot take the flight on 8th.I needed cancel the flight and refund when I called the help centre again on 8th. I said I want cancel the flight and refund again and again.Still no one can help me.Because of your company mistake cause me can’t take the flight and bought the other ticket.How can you said that I was no show, so cannot refund.And then the staff transfer my phone to other department again, finally the department staff hang up my phone.
    I am very disappointed about your company service, especially the help centre service.I cannot find any help from your staff.
    I want you to refund my ticket and give me some documents to prove that my flight was cancel.

    0 Votes
  • Mo
    Moataz Samir Abdel Moniem Jul 22, 2016

    I made a booking with e-dreams from Cairo to Athens and from Athens to Milano. They did not inform me about the change in summertime in Athens which made me miss my flights. Their call center were extremely unhelpful and they hung up on me trice and would not call back. How can I contact them via e mail and make a complaint

    0 Votes
  • Re
    Reviewer95159 Jan 02, 2016
    This comment was posted by
    a verified customer
    Verified customer

    avoid this company at all cost.charged me 90 euros more than advertised do not use them . absolute scammers. roy w

    0 Votes
  • Sa
    Say-NO-to-eDREAMS Apr 19, 2011


    if like what u said eDREAMS is 'the leading European online travel company'- Why do you still get so many negative reviews from your ex-custoemrs here???
    Do you define LEADING in a different context???

    I am deeply disappointed by your company & its DODGY phone line which charges 153p/minute.
    your staff at your call centre clearly takes their own sweet time to get back to our call.
    How does it sound like if I suggest to put the call charge on them for however long they take to get back to our call?? Do you know how much it can easily cost us for a 10minutes call? And do you know that your staff definitely make us wait for more than 10 minutes? How about letting them bear the cost so that it encourages them to work more efficiently??
    Even if we don't work for travel agent like this, it does not mean we are STUPID and can't tell what's really the motive behind the long wait. Obviously your company knows the helpline is an expensive one to call, why not being considerate to set a target to your staff to get the answer back to us within 10 minutes? or to be even more considerate, call us back when they have sorted out the 'seemingly complicated answer'?? I am sure the charges to our call is just 1/10 of what you are charging us!

    it's hard not to make us think you're trying to squeeze the money out from us when the call charge is so rediculously expensive & your staff make us hold the line for so so so long!!

    If you get what I mean, NICO BOUR.

    0 Votes
  • Sa
    Say-NO-to-eDREAMS Apr 19, 2011

    I faced the same problem.
    They doubted my payment-(yes, payment pending-tickets only reserved, not paid!)- (and I swear I have been using this exact same card for online shopping for so many years now & this is the very FIRST occurrence) and asked me to send them a scan copy of my card (FRONT & BACK!) and a scan copy of my passport. I immediately dropped the purchase & just go directly to Swiss Airline! I don't want to RISK my money!

    To make matter worse, I have just spend £15 calling this stupid-money-sucking so-called HELPLINE: [protected]. Called them. they make me wait- till i hung up! time spent: 10minutes, money spent: £15 and answer/remedy gotten: NONE. I basically called, then a lady picked up. She said she needs to ask her supervisor-then took forever. I saw the minutes counting up. So I hung up, thinking if she needs so much time, I will call back later. After another 2 minutes, I called. NO ONE answer my call- I think they are trying to penalise me cos I hung up- now they make me wait- trying to suck the money which they were intending to suck from you in your last call. so no one picked up the call. I waited for 3 minutes (cost: £4.50). Then thinking they may recognise my number, I use my landline to call again. Still, NO ONE answered, waited 3 minutes (cost:£4.50). Very easily, my call has totaled up to £15!!!
    Lesson learned: JUST BUY DIRECTLY from the airline. Save you time, hassle & saving your day/evening (i felt like being treated in a dodgy way, my mood for the evening is spoiled completely!).


    0 Votes
  • Mu
    musidora Nov 11, 2009

    I have even more interesting story for this company which is using "the latest data encryption techniques to ensure that your purchases will be absolutely secure".

    I was in the process of switching to another bank as was offered a better package. Got regular visa card with them. Moved some of my funds onto it.

    The card was brand new I did not even use it in any physical shop in Denmark. Found some good deal on edreams and recomended by friends advice purchased the ticket. Copenhagen-NY. It went through all right, no requests for additional info, or pass check etc.

    Card was put aside for some time and this very single time used on It was laying home basically.

    Few weeks after I get debit on my statement, one for edreams flight purchase the exact amount of booking and one more for amount similar to edreams purchase with difference of few euros.

    The company charging me strangely enough is also originating from Spain and i get the bill for some hostel payment in Barcelona.

    I dont know how to explain this, since my visa is brand new, I didnt go to barcelona and it was laying at home in Copenhagen all the time, so i didnt even use outside, so somebody can misuse it. The only purchase was done though internet and on

    Luckily enough My bank covered the amount for me and it was obvious credit card misuse, but i am very doubtfull about edreams so called the latest data encryption techniques to ensure that your purchases will be absolutely secure.

    0 Votes
  • Sa
    Saurav Palit Jul 19, 2009

    i am facing the same problem...
    made the booking on 19th, when i am to fly on they say that i should wait 6 days for the payment to be processed...
    i have sent a cancellation request...
    i hope they do not charge my credit card with this amount...
    can the others who cancelled tell me if their money was returned?
    Saurav Palit

    0 Votes
  • Ta
    Tamara L Jul 05, 2009

    Oh really ? And in the meantime the credit card is billed like in my case, and I m not even able to make a bank transfer anymore as I dont have funds to pay twice...
    Then whu do you accept credit cards, and bill them and why dont you then block the option to pay by creditcard or at least put it somewhere so that we can see that above 1000 euros you cant book by creditcard ?
    Also if you make a banktransfer, the time it takes for you to receive it the price of the tickets can and will go up and we ll just have to pay WHILE we already were billed on the creditcard.
    People save long times to go on vacation and edreams just ruins everything.
    In my case if I dont get tickets or money back when your accounts dpt is open I can forget about going to see my parents for christmas to show them our newborn daughter.
    Thanks for that

    0 Votes
  • Ni
    Nico Bour May 25, 2009

    Dear Mr. T,

    Regarding your comment, I would like to inform you that we asked you to make the payment through wire transfer as a security mesure in order to protect customers from frauds.
    eDreams has the right, as specified by the Law, to ask to the customer a safe form of payment according to the amount of the payment.

    I apologize any inconvenience it may cause. If you have any other questions, do not hesitate to contact me.

    Kind regards,

    Nico Bour

    0 Votes
  • Mr
    Mr.T May 24, 2009

    I made two reservation 23 of may. Got the same problem as the guy above. Payed with my credit card and are asked to trasfer money. I'm very suspicious about this..

    0 Votes
  • Ni
    Nico Bour May 08, 2009

    Hello Micha,

    My name is Nico Bour and I am the New Media Marketing Manager at eDreams.
    First of all, I want to apologize about all of this. I am sure that our costumer service has tried to help you and that's the reason why our call center has asked you to make a bank transfer due to the problem with your credit card.

    Regarding your worries that eDreams has your credit card details, I would like to assure you that you don't have to worry about this. We never keep the credit card details and these are only used for the payment.
    Over 10 million of clients already trust in eDreams for their travel reservations. At eDreams, we use the latest data encryption techniques to ensure that your purchases will be absolutely secure. All transactions are performed using the SSL (Secure Socket Layer) data encryption system. This system codifies all data so that it is impossible for it to be deciphered by third parties, guaranteeing the highest level of security and confidentiality for your Internet transactions.

    That's one of the main reasons to be the leading European online travel company with 10 years of experience serving millions of customers. We take pride in our huge offering of travel products and efficient customer service. Our call center agents are readily available to help all clients with their queries, via phone or email. As I said before, eDreams has nearly 10 million customers who trust in our service, and should you require a flight or hotel booking, I invite you to try us again in the future and become one of them. If you have any questions, please do not hesitate to contact me.

    Kindest regards.
    Nico Bour
    email: [email protected]

    0 Votes
  • Ch
    Charles Lewis Oct 03, 2018
    This comment was posted by
    a verified customer
    Verified customer

    @Nico Bour You charged me a $110 "intermediate fee" for nada, which was 33% of the price of the tickets from Florence to London. You are dishonest and unethical scum. I would never use you again and have warned everyone to a avoid you like the plague.

    0 Votes

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