eDreams
Reviews and Complaints

Hi,

I booked a flight on the 30 July 2023 from Cape Town to Johanesburg via the eDreams app. The flight was cancelled and I’ve requested a refund for months and eDreams promises to refund me but they don’t. I’ve emailed the flight but they say they can only refund me if it’s initiated by eDreams, I’ve emailed and called their call centre many times but there’s progress. May you please assist me to get the refund. Here is the eDreams booking reference:

[protected]

I am a 76 year old. On Jan 23m 2024, I Mistakingly booked flight on edreams thinking it was porter airlines. When I saw their charge for 170.66 cdn for a $411.00 flight i realized i had made a mistake. I cancelled my porter flight as it was within 24hrs. and got a cheaper fare for the same dates.

When i finally contacted edreams thru their chat line which took a considerable

amount of time, they said the sale was final and they would not return their fee.

I am very disappointed by their response , their company policy and lack of public relations

missing confirmation email for my upcoming flight from Bombay to Doha on January 26th, 2024. I booked this flight today and was given a booking reference number, but the webpage reloaded and I cannot find it anywhere.

However, I have not yet received the confirmation email containing my itinerary details and e-ticket. I have checked my spam folder and inbox thoroughly, but it is nowhere to be found.

I am concerned about not having received the confirmation email, especially as the flight is only six days away. I would greatly appreciate it if you could resend the confirmation email to my email address: [protected]@gmail.com.

To help you locate my booking, I can provide you with the following information:

Flight Date: January 26th, 2024

Flight Route: Bombay to Doha

Edreams is trying to take money of my card for trips am not booking they have tried about 6 times now obviously someone has keep my details from the time I booked with them before I thought this was not allowed am getting very frustrated about this how can I make sure my details are safe and I will definitely not be using edreams ever again and am going to let every know how they are scamming people

Hi, I did a booking through EDreams and there was no field for the middle name. I just followed the prompt and book my tickets. It wasn't stated that name on passport should match the fields when doing the booking. I contacted them straightaway away regarding adding the middle name. It's now been more than a week that am writing to EDreams and the airline but can't get any solution. What's the best way to get this sorted?

eDreams booking reference: 8322944045. complete fraud in the sense for last 2 years I have been requesting for a refund. the standard answer I have is: "We have sent all the necessary documentation to the airline and are currently waiting for a response. Airlines are currently taking 3 to 6 months to respond despite the fact that, under EU Regulation EC261/2004, airlines are bound to refund within 7 days. We will continue to follow up with them until we have a resolution."

It is sad state of affairs that one has to beg for refund.

1. Edreams booking ref#12476734446 for easy jet u24103 20oct2023 nap-pmo airline ref#k5z38dr was cancelled that am... No one available for reason why cancelled or what we should do next. Received email from edreams saying deal with the airline and an email from easy jet totally in italian. Have no idea what it said but fight was cancelled.

2, due to our tight schedule and no advice forthcoming we rented an alamo car id4112672 under name randall nipps to drive to pmo that day. We had an alamo rental reserved in pmo under randall nipps #it797750860 to pick up in pmo return 22oct 2023. An email was sent to the alamo in pmo as the agent in nap said he could not cancel it for us. I never received an affirmative of cancellation from the rental in pmo. We paid $408.00 us for new rental and expect to be refunded the $193.52 that had already been paid to edreams along with the cancelled easy jet flight of $571.20 for 4 passengers.

Hello,

I’ve booked ticket from Belgrade to Ha Noi on 09.12.2023. as a Prime member invoice was 432.18€.

Instead of that price it’s been charged on my credit card full price of 497.72€.

Booking reference:[protected]

I’m requesting a refund for the amount of 65.54€ to my account.

This was my email to Edreams.

First I got the answer that the reservation wasn’t booked through Prime account, and it was through their app which is my personal prime account. I attached all the information for them to see what was the price when I was paying and the amount that was charged to my credit card.

Last I heard from them was listed cost of some fees that wasn’t included in the payment plan at the time of my purchase.

I booked a flight from Birmingham to Barcelona for Easter, I purposely booked cancellation so I could get a full refund as wasn’t sure if I could get the time off work, in total I payed £600 i did have to cancel and was offered £334 back! It’s been 7 days I have asked to speak to a manager and have been told of a call back but haven’t received one! I was asked to call the insurance company I took out whilst booking through Edreams for a full refund only to be told they only deal with claims! It has been awful from start to finish with no sympathy from any member of staff! 5 phone calls no return phone call! Will not use again!

They didn't remain me via an email or phone call and they take my money via my bank account for prime subscription. I didn't want to buy any services through their company because they are not honest. They said they cannot get me refund but when I received the pay announcement, I call them straightly for a refund, which is in 14 days. It is legal and reasonable to get my money back, while they didn't want to refund which I think they havedamaged my right. I don't think it is possible.

I attempted to book a flight 06/10/23 to Los angeles how ever i was not informed until 08/10/23 that i was short by £1.11 so ticket wasnt booked .

So i was informed i would get my money back 7 weeks on i have tried contacting via phone and email and NO ONE has got back to me and i still havent had my money back .

Please advise

I have tried several times to make contact and yet again today and the phone was put down on me.

Rachael Ruddock

I was charged 60e for Prime of my friend. I did pay for her ticket last month and not even one of us knew that we were charged prime. No notion on the mail or anything. We just canceled our subscription and now we realized we cannot have a refund after 30 days.

This is very unprofessional. I travel a lot, and this was my first time using edreams and I thought I finally found a trusty site that can ease up my traveling, but I was scammed.

Let me know if you have a solution to this.

I bought 2 airline tickets from Edreams from Bologna to Bristol for 25 December 2023 , Christmas Day. The flight they found was via Zurich and cost £320.34.

Then swissair cancelled the first leg of the flight , offered an alternative which made a very long journey on Xmas day. so I took the option of asking for a refund. There was no indication that this would incur a service charge.

The refund I received was £ 213.28, that is £ 107.06 less than what I paid. This amount Edreams says is for service charges.

So they have charged about a third of the cost of the flight as service charge and without informing me. Very unfair !

I bought a flight ticket from edreams and I bought and paid for extra bag as well. Only for the airline to charge me and collected another money from me, for my bag on the day of traveling. They refuse to board me unless I make the payment, which I eventually made because I tried severally to contact edreams on the day (since the airline claimed that the payment for the bag was not forwarded to them by edreams), but the customer service personnel that attended to my call said I should pay in order not to miss the flight, and later filled a form which he sent to me. Ever since I sent the form , as well as being calling them, my money has NOT been refunded. I have sent in the receipts of the payment (as they requested), still nothing regarding my refund

Payment

Customer details

Full Name:

Bar Amram Basha

Phone number(s):

[protected]

e-Mail:

[protected]@gmail.com

Price and payment method

The total cost of your reservation is: $1697.18

The details of the amounts charged to your card are shown below :

TAP Portugal : $1323.24

eDreams : $373.94

Terms & conditions about your purchase and privacy policy

eDreams booking reference:

[protected]

Hi

My credit card was debited $99.99 AUD on the 7th of November with the description EDREAMS PRIME BCN

I did not authorise this transaction. I rang the number for eDreams and it has been disconnected.

Please help me to arrange a refund and to delete my details from this company.

All the best

Wendy

wendy.[protected]@tm.org.au

You paid $99.99

Transaction Details

Date:6 NovemberNov 2023A E S T / A E D T(AEST/AEDT)

errorSome transaction information is currently unavailable, give it a minute and try again

From

Card ending 4812

Card ending 4 8 1 2

Status

Posted

Category

Unavailable

Description

EDREAMS PRIME BCN

Transaction type

Credit Card Purchase

Something not right?

I’m getting constant marketing emails. The “unsubscribe” button at the bottom of each email very conveniently goes to “404 page not found” meaning it’s impossible to unsubscribe to marketing emails that I NEVER SIGNED UP TO IN THE FIRST PLACE! I have also tried calling and been sent a form to fill out which didn’t work. According to Ofcom EDreams are illegally misusing people’s personal data here.