eDreams

On thursday-morning 10 Februari we booked with eDream:
this is what we received:

Confirmed booking – pending of payment
- Reservation number Z64OYY
Information on your booking

Status of your booking
Important !
We are currently checking a problem we have detected with your bank card during the payment process. As soon as we have verified that everything is correct we will send you a ticket as indicated below. If it is not possible to complete the payment with the credit card provided we will contact you by email to inform you of how your ticket can be issued.

If we do not encounter any problems during the payment process, the ticket for this reservation will be issued in the form of an electronic ticket (e-ticket). The confirmation of the e-ticket will be sent as a second email to the email address specified below. You will not be sent any paper documentation.
Next steps:
1. Your reservation is confirmed but has not been paid. Please wait until we contact you again before making a new reservation. Your reservation is confirmed. You will see the details and flight itinerary below.
2. If the data is exact, we will charge the ticket to your bank card and send you an e-mail confirming the purchase. Do not go to the airport before receiving the second confirmation e-mail from eDreams. This second e-mail will be sent to you once we have verified the exactness of the reservation and that your card has been charged for the corresponding amount.

So we waited for the second email, the e-Ticket
Then friday-morning:

-- On Fri, 2/11/11, Elena Atanasova wrote:

From: Elena Atanasova
Subject: Z64OYY
To: [protected]@YAHOO.COM
Date: Friday, February 11, 2011, 6:46 AMDear customer,
 Regarding your flight reservation with eDreams, we must inform you that the actual fare of your flight has changed from 370.24 eur to  448.24 eur
Would you still like to confirm the reservation? Please let us know as soon as possible.
 We apologise for the inconvenience.
 Best Regards

our reply,
From: ganbolor oyundari [mailto:[protected]@yahoo.com]
Sent: sábado, 12 de febrero de 2011 02:43
To: Elena Atanasova
Subject: Re: Z64OYY

WHAT?
70 euro more without giving any specific reason?
Are you crazy?
I have a booking-/confirmation from you, sent and printed Thursday.
I consider this legally binding.
I send a screenshot in an attachement.
What kind of company are you?
Kinds regards,  
F van der Harst,
Ulaan Baatar Mongolia

-- On Sat, 2/12/11, Elena Atanasova wrote:
From: Elena Atanasova
Subject: RE: Z64OYY
To: "'ganbolor oyundari'"
Date: Saturday, February 12, 2011, 4:23 AM

Dear customer,
 We would like to remind you that  our fares can only be guaranteed for 24hrs. This period includes week-ends and bank holidays.
 Please let us know if you would like to make a new reservation, so that we can cancel the reservation Z64OYY.
 
Kind regards
 Elena Atanasova
Flights Department
elena.[protected]@edreams.com

From: ganbolor oyundari [mailto:[protected]@yahoo.com]
Sent: sábado, 12 de febrero de 2011 15:21
To: Elena Atanasova
Subject: RE: Z64OYY

Sorry mss Atanasova, I think you don't understand the real situation.
You can not hold me responsible for not answering you within 24 hours, if you don't want to take into account that there is a 7 -hours time-difference between UlaanBaatar/Mongolia and Spain. I have checked my mail every 5 minutes, since replying to your mail yesterday-evening.

As said, we live in Ulaan Baatar, Mongolia.
The reservation Z64OYY is for a flight from Beijing to Bangkok, two way, for my 20-yr-old daughter.
She is on the way to the airport in Beijing, with a printed confirmation of her flight-booking from your company in her pocket, but no telephone or other means of communication.
She left Ulaan Baatar 28 hours ago by train, Friday-afternoon, thinking her flight-reservation was all in order, since my credit-card would take care of payment.
Then late friday-evening you tell me my card has 'some problem'.
My card has no problem at all, it has a 2500 euro daily limit.
Ulaan Baatar and Beijing are 2500 km apart, she travels by train and bus, about 42 hours altogether,  and you ask me if I want to change my reservation?
Of course not!
And still you gave me no reason for the sudden 75 euro price-hike.

Tonight or tomorrow-morning she will arrive in Beijing, and will check this mail-address.
If there is no confirmation of payment, and she read this conversation, she will go immediately to the offices of SouthernChina Airlines herself, she speaks fluent Chinese.
If they refuse her the ticket that you have reserved for her, for the price stated in the confirmation, I see no other way than to hold you and your company liable for the ensuing costs.
I may be far away, and have no personal face for you, but I am not crazy nor stupid.
So please bill my credit card for the amount of €370, 24, and send us a confirmation of that.

Greetings,
F van der Harst,  
Ulaan Baatar

---After sending the email above, I called International Card Services in Holland, who issued my VISA-card, they said there was no problem, and indeed eDreams has tried to withdraw 370 euro from my card-account, BUT HAD THEN CANCELLED THAT…
I sent the email below:

Dear Mss Atanasove
For safety's sake I have called my credit-card-company, ICS, they have assured me there is absolutely nothing wrong with my credit.
They stated that eDreams tried to charge me for 370 euro, which was OK'd, AND THEN WITHDREW THAT REQUEST, thursday-morning Februari 10, European time.
Which to me means, it is not my fault that certain time-frames are running out.

SO I repeat my questions:
Why do you try to charge me 75 euro's more?
Why do you not trust my credit-card, if even ICS says I am totally OK?
Why do you send flight-confirmations if they are worth nothing?
Why do you you blame me for delays which are surely NOT my fault?

I did some reading in complaints-blogs on the net, it seems you as a company solve problems only AFTER they end upon the Big Bad Blogosfere.
Rest assured I will do my utmost best to make sure EVERY visitor to your website will know about how you treat your customers.

My daughter will show up well in time Monday-morning to catch flight CZ3180, and we hold you responsible if she is not to fly then and there.
And FYI, that is Morning-time BEijing-time!

An angry father,
F van der Harst
UlaanBaataar
Mongolia.

They relplied swiftly:

Dear madam,
We already refunded the amount on your credit card ( I m sending you the provment) and the only option for paing this reservation is bank tranfer. have in mind that the reservation is confirm,
but there is no ticket issued.   As soon as we recive the bank transfer we can issue the ticket.
 
[protected] 10/02/2011 08:52 PAID 375.34 EUR VINT OK
[protected] 10/02/2011 08:52 REFUNDED 375.34 EUR VINT
Confirmación o Refund finalizado con éxito
 
Elena Atanasova
Flights Department
elena.[protected]@edreams.com

Then I sent this, and she put her answers in between`:

--- On Sat, 2/12/11, Elena Atanasova wrote:
From: Elena Atanasova
Subject: RE: Z64OYY-2
To: "'ganbolor oyundari'"
Date: Saturday, February 12, 2011, 9:27 AM

Dear madam,
Please find bellow the answers of your questions. Have a nice evening!
kind regards,
 
Elena Atanasova
Flights Department
elena.[protected]@edreams.com

From: ganbolor oyundari [mailto:[protected]@yahoo.com]
Sent: sábado, 12 de febrero de 2011 15:58
To: Elena Atanasova
Subject: RE: Z64OYY-2
Saturday, February 12, 2011, 9:27 AM
Dear madam,
Please find bellow the answers of your questions. Have a nice evening!
 
For safety's sake I have called my credit-card-company, ICS, they have assured me there is absolutely nothing wrong with my credit.
They stated that eDreams tried to charge me for 370 euro, which was OK'd, AND THEN WITHDREW THAT REQUEST, thursday-morning Februari 10, European time.
Which to me means, it is not my fault that certain time-frames are running out.

SO I repeat my questions:
Why do you try to charge me 75 euro's more? 
*The only option of payment for this reservation is bank transfer, and till we not recive the payment we can not garantee the price of the ticket.
Why do you not trust my credit-card, if even ICS says I am totally OK? 
*It is for security messures and it is part of the company rules. 
Why do you send flight-confirmations if they are worth nothing?  
*The first email is reservation only. You have to  recive second email with e ticket.
Why do you you blame me for delays which are surely NOT my fault?
**no answer!**
I did some reading in complaints-blogs on the net, it seems you as a company solve problems only AFTER they end upon the Big Bad Blogosfere.
Rest assured I will do my utmost best to make sure EVERY visitor to your website will know about how you treat your customers.

My daughter will show up well in time Monday-morning to catch flight CZ3180, and we hold you responsible if she is not to fly then and there.
And FYI, that is Morning-time BEijing-time!
An angry father,
F van der Harst
UlaanBaataar
Mongolia.

3 o'clock in the morning, I paid €370 Bank to Bank, then sent this email:

You really need to learn emails:
1) -I am a FATHER, not a 'madam'.
2) -you don't answer my question about HOW MUCH I should pay Bank-to-Bank.
3) -you don't answer wether a screenshot-PDF will do as proof-of-payment.

On the first  error only you can act, the other two I have done to my best possibilities:
-I just paid 370 euro and a trifling to mentioned bank account, in London.
-I have made screenshots of that transaction as it show up in my online-bank website, as I have really no way of sending a fax from Mongolia at this hour (Sunday-morning 03.00 AM)
Please find them attached as PDF.
And now I will get some sleep, and not be able to answer any email for 8 hours.
F van der Harst
Ulaan Baatar
Mongolia

All Sunday it was extremely quiet, although I checked mail very ten minutes.
We were worried that we heard nothing of either daughter or Atanasova, but hey, it seemed to work.
No news is sometimes good news.

As I mentioned above, our daughter had departed Friday-afternoon by Mongolian local train to Zamin-UUd on the Chinese border, to arrive 6 in the morning the next day, Saturday.
She then hopped across with a border-crossing-bus service, she had bought a ticket for this in UB.
In the Chinese border-town of Erlian she was to take a sleeper-bus to Bejing, trusting that there would be place.
These busses normally run every two hours, and take 10-12 hours to get there.
But because of New-Year, there were so little passengers that several busses were cancelled.
She arrived in Bejing Sunday-morning early, found a cheap hotel, and spent the day in Beijing looking around, thinking her ticket to Bangkok was in order.
For assorted reasons Oyundairi did not contact us, but hey, why should she?
She took an early nap and Sunday-morning 4.00 Oyundairi showed up in Bejing Capital Airport, 3 hours before flight-time.
As feared, no ticket, no reservation, no name, no eDreams, nothing.
Big fight, lot's of angry people, big energy-sucking mess.

Eventually she went back to the city to contact us, as she did not want to use the $10/hour internet in the airport.
Our Valentine-Monday morning started with a nice conversation, we found a better flight, Dragon-Air, of which the offices are right outside the internet-cafe where she was.
I sent her to buy a ticket for cash money there.
I hope that works, and she will fly to Bangkok later today.
And I wrote an email to Ms Atanasova, again:

Good morning, Ms Atanasova,
I hope your morning will be as perfect as my weekend was wretched.

This morning my daughter Oyundairi went to Bejing Capital Airport, to fly to Bangkok, but there was no reservation or ticket in her name, even though I paid BtB on Saturday as you said I had to do. 
I suppose something went wrong in all the confusion about BtB and supposedly non-working credit-cards, or maybe time-zones.
Also Southern China Airlines assured her that flying to Bangkok for the price suggested on your website is absolutely impossible.
Please advise those in charge of your web-search-machine.

I don't do this everyday, and judging from your replies to my questions, you do neither.
So let's forget about trying to book a ticket through you and your company.
It seems eDreams is really that, just a dream.

Now, about the money:
I consider nothing of this all my fault, as I also outline in a copy of our conversation below.
I already transferred €370.24 to the bank-account of eDreams in London, please be so good as to send it back without delay.
And don't dare to subtract not even a cent for 'transfer-costs' or 'reservations' or whatever idea you may come up with!

My bank details:
F van der Harst, Breda.

ING-bank Amsterdam
Account nr 3816013
IBAN ING NL37 INGB [protected]

Thanx so far,  
I hope this is the last email I need to write to you,
have a nice life.

F van der Harst, Ulaan Baatar.

Around lunchtime in Europe I sent another one:

Hi Ms Atanasova,  
How's your Monday coming along?
Mine is pretty f**cked up.
What about refunding my 370 Euro?

Grt
F van der Harst
Ulaan Baatar,  
Mongolia.

After lunch I sent another slightly polite request:

Hi ms Atanasova, how was your lunch?
Mine was reasonably horrible.
My daughter is on the way from Bijing to Bangkok COMPLETELY not due to your efforts.
Quite the contrairy.
It is now evening here in Ulaan Baatar, and I think it high time for you to react.
I might get some sleep tonight.
Below I have copied all details for you, just to make sure we are talking about the same ###.
Please reply as quickly as you did before, before I sent my money your way.

Grt
F vander Harst
Ulaan Bataar,  
Mongolia.

I have booked with eDreams before and hadn't had a problem until this week.
Right before I book my flight, I reviewed the cost and accepted the charges, etc for the flight. I receive my confirmation email a few minutes later and noticed that there is a fee for the travel agency that WAS NOT listed under the agreement statement i accepted. I emailed customer service and the claims department, only to receive condescending emails that state the airline charge was noted upon confirmation. NO IT WAS NOT. The charge was added AFTER I submitted my payment and they keep telling me that i'm in error when it's clear that there was an authorized charge. I'm so irritated because the phone numbers listed on their site DON'T WORK! and i might never get this resolved. Lesson learned, not booking with these jerks again!

Can anyone give us an actual number for eDreams - they have cancelled our return flight and we can't get hold of them

I attempted to book a flight from johannesburg south africa to london (for my son who needed to urgently return to uk). Edreams offered a number of choices the best being 16/12/2010 etihad airlines 1355 to london via abu dabi £387. I accepted the offer and entered the visa electron debit card detail. Immediately I received an email advising a booking reference 5qs4wz but that there was a problem with my card and that they would advise what to do in order to effect payment and secure a ticket. They then demanded photocopies of my debit card /passport / id. I immediately went to my bank and was told the edreams had been credited with £487 at the moment of the transaction online 7.30 pm 16/12/2010. I attempted to fax them - no response. I attempted to phone - no response. I have emailed them many times requesting a ticket issue or refund - no response. Ian. [protected]@gmail.com

Two days ago I have booked multiple destination tickets (London-Prague / Prague-Zurich / Zurich-London). We checked the booking thoroughly before proceeding with the payment (since I read some bad reviews on this company on various websites). Everything appeared to be fine so I proceeded with the payment.
The following day I opened the e-mail with booking confirmation and found that the date of the last journey (Zurich-London) was not correct (instead of 10 days after the second flight they booked me a ticket leaving just two hours after the second flight)! I contacted the company via e-mail to allert them and received response to call spanish number. There I was informed that they cannot do anything unless I pay over 80 euros for modification of the booking plus of course additional extra for the flight ticket should the price of the ticket at the correct date changed since the booking. Since I am not the only one with the same problem (I found several reviews with identical issue) I suspect that they may have some bug on their website causing this. Their customer service is way bellow the UK standard - unreachable, calls expensive, staff at call centre rude and unhelpful. I would advice anyone who is consider purchasing anything from this company to avoid them at all costs! NIGHTMARE.

My son had to book a last minute business flight from Switzerland to Germany and booked a flight through eDreans the day before he wanted to fly. Everything appeared to go smoothly and they emailed him an e-ticket for a Lufthanza flight from Geneva to Munich. On arriving at the airport his e-ticket was invalid and he had to pay again for a flight to Frankfurt (it was imperitive that he get to his business meeting the next day). I have now discovered that this company has been defrauding/robbing people for many years. Why are they still trading?!

I am having another bad-bitter experience with eDreams. After doing my booking (from Frankfurt to Prishtina) I received a confirmation (email) of reservation but no e-ticket was sent. Next day I got another email from e person Xavier Ramirez and I was advised to send a copy of my passport and a copy of my credit card so as to do more check. I told him that I will not give him copy neither or my passport or credit card and they should inform whether they want to cancel the flight or confirm it since I already did many booking with the same credit card. I tried to reach the phone number he gave in the email and they are invalid. I am not aware of any respectable-serious company who would ask for such confidential-personal information to be faxed or emailed. For me This is robbery attempt.
I am really furious why such crock-company should exist and urge everyone not to books with this company. I would like that this company no longer exists or close down.

So a few days ago I attempted to buy tickets from eDreams from Rome, Italy to Seville, Spain and I experienced some difficulties. The tickets were booked and I noticed a few days later that my credit card account was off. I go into the transactions page and I find a list of 75 transactions from eDreams sucking away my money for no reason. They have stolen triple the amount that I was supposed to pay for the tickets. Then came the next problem...the lack of customer service.

The customer service section has not responded to one of my emails over the past 4 days except to tell me that they did not receive the emails from before. Then when I resend them the email from before (mind you I hit reply from their message) I still receive no response. Dealing with this company has been a NIGHTMARE. Their phone numbers are bogus as they do not work from landlines from Italy or the United States, so it is literally impossible to get in contact with this company when the time calls for it. If you have to book a flight anywhere

Yesterday, I booked an air ticket with "edreams.fr" which cost around
800 Euros. Just after the payment I was notified that they have taken 1600 Euros from my bank account! The first 800 Euros is for the price of the ticket and the other 800 is to be returned within a month. It is amazing that this dishonest fraudulent practice is not illegal. Even if they return the money as they promise, it creates too much unnecessary stress, inconvenience, and problems for thousands of people.

AVOID edreams before you start dreaming about your own money!

Alex

After seeing all of the complaints about edreams here my suspicions about them have been confirmed. It seems to me that they are internet scammers and am wondering how they can be stopped from wasting people's time and ripping their customers off? Is there a group who are trying to tackle them. I made an online booking and a few days later I discovered that there had been a "system failure" and the booking had not been completed although they had debited my credit card for the booking fee. I asked them to refund it and they informed me that it had been refunded immediately including a very bogus looking statement ? I kept checking my online statement and it still hasn't been refunded. They didn't reply anymore until i sent them copies of my online statement confirming that it hadn't been refunded. I was instructed to go to a link to fill in a claim form but there was no form there and when I tried to log in to my account I was told that my password was wrong even though it was the password sent to me as a password reminder. This all bears the hallmarks of a major scamming operation and I hope that something can be done to stop them.

I am not inclined to use edreams again because it seems impossible to actually book a flight.

Malafide practices:

1. asking me to send them a copy of my visacard (back and front) = unorthodox and unsafe practice
2. ignoring my emails for several days when I ask them to confirm if they have received my fax with copies of my visacard
3. then sending me a Spanish! email telling me that the price has gone up and that I will need to pay 135 euros more.

After this lengthy and unpleasant process I have mailed edreams to just cancel everything. I hope edreams will now reimburse the money they have put on hold on my visa account.

I would advise edreams to drastically change their business process. I will tell friends and family about my experiences with edreams and advise them not to use edreams: save time and money and just book somewhere else.

I was framed by E dreams and want to expose them as well to spare any other poor trusting client loss of money and time.
They take your money then leave you completely in the dark concerning your rental.. you have no idea which company, where they are nothing... I though that before the payment went through the site would ask me to validate..you are paying for this and this etc please confirm your payment but NO, it takes your payment and leaves you in the dark until they send you a voucher who knows when... as if you are going to wait and see... what if the company is rent a wreck how do you know? Well you don't... and they don't care.
DO NOT RENT A CAR WITH E DREAMS !
Also, my friend had booked a flight with them and I had booked through another internet site . When we arrived at the check in counter, she wasn't even on the list, no trace of her anywhere and I was cause I booked through travelocity. E dreams is a scam and stay away from them please!
They don't deserve your business and youo can always get better or same price through a trusted internet travel website.

I visited the edreams website in the uk. Then I chose a flight from seoul to shanghai in euro. The website showed all the prices in euro. When the reservation hit my inbox - the price was 107. O5 gbp instead of euro.

I contacted the company. They refused to respond to the query and said I booked it in gbp. I then took a snapshot of the website again. They changed the website and the quoted price after I complained and then just blaimed me.

I am still awaiting a refund and had to buy a ticket at the costlier price. I am sending all the details to the advertising authorities in both brittain and spain. That is just old fashioned fraud. If it was a genuine mistake, people from all over would not be complaining about the same thing.
Don't use then, they are fraudulent

Do not use edreams under any circumstances!

I booked a flight for my mother in law from amsterdam to london return through edreams and received confirmation of the cost on email. Edreams then proceed to use my credit card details to book the outbound flight with ba and the return with easyjet, followed by an admin fee. The problem was that edreams booked the wrong esyjet flight at a much higher rate. They then rectified this by booking the correct easyjet flight but without reimburising the much higher booking. This has in effect left me out of pocket by almost double the cost that they confirmed.

Despite many calls to their contact centre (Approximately 6 lengthy calls), a number of emails with evidence of their error (Booking references, bank screen shots, etc) and promises of action, I am still out of pocket a month on from the original booking.

I have almost given up as I am no longer receiving any communication from edreams despite having 3 individuals names who promised to resolve this problem.

This is a warning to all out there that what may appear to be a reputable company offering a good deal may not be all that it appears to be.

If anyone has any ideas as well, they would be greatly appreciated

Edreams took all my credit card details for a specific flight then never issued my flight and issued another flight which had nothing to do with me with my credit card. It's been 6 months. I have complained and sent a claim and haven't yet gotten a refund! When talking to them on the phone they were very unusefull and couldn't help. They suggested I go to the police... I am still trying to find ways to get this money back! I will never book with them again!

I went on eDreams and booked a DIRECT flight from Orlando to Rome. At the time of the booking the webpage displayed a box to access only direct flights and I made sure to check it. I wanted exclusively a direct flight and I checked multiple times on different days just to make sure.
eDreams proposed one direct flight: Orlando-Rome with US Airwyas 718 (cost: 1119 $).
At the same time, I checked for other flights with one stop only and I found several for about 800 $. At this point I booked the direct flight at 1119 $ and got my trip reservation with apparently not stops.
On the day of my trip I discovered in Orlando airport that mine was not a direct flight, but I had a connection in Philadelphia for both ways.
eDreams doesn't make itself responsible because US Airways did not communicate the flight details.
US Airways claims that the flight is visible as 1-stop flight, so is not responsible.
As a matter of facts, eDreams got the money for a direct flight and gave me a cheaper 1-stop trip without any notice.
Stay away from both companies if you can.

I have read the many complaints on your website about edreams.com wish i found out this sooner I have also been scammed by edreams.

I booked a flight from Gatwick to Kiev online with edreams, but the website froze during my booking it, so i contacted them within 1 hour and cancelled it and requested a refund to my credit card as i booked it with another company, but they just sent me an email confirming the canelled booking but would not confirm that they would refund my money of £204.00 which was an over priced ticket anyway.
Since then I have repeatedly emailed them about this but they don’t even answer my emails, this is disgraceful way to treat people and customers a complete disgrace they should be made bankrupt immediately
To this date I still have not received a refund or even a reply from them.

I sent Edreams three emails with no response for the following issue I experienced. Am shocked this is happening. Below is a copy of the email I sent. In a nutshell, Edreams are collecting credit card details for bookings on line & confirming the booking. While in fact, for many airlines on line purchase is not available if you are not a national of that country. Misleading and false advertising plus is it legal to collect CC details when they are not applicable to your purchase?

To whom it concerns,
I am still waiting a response to the below complaint. Please respond to this email with a status update by Thursday the 4th March.
Rgds,
Celine Waters
--- On Tue, 2/23/10, Celine wrote:

From: Celine
Subject: Formal Complaint
To: [protected]@edreams.com
Cc: [protected]@hotmail.com
Date: Tuesday, February 23, 2010, 6:42 PM

To whom it concerns,

I have a serious complaint in relation to your on-line booking system, in particular, your payment method verification process.

I am currently in Brasil. Three of us booked flights via your website for an internal flight within Brasil. During the booking process ( via the Brasilian edreams website) I was prompted for my credit card details which was verified successfully. My colleagues ( via an Australian edreams website) were prompted for their credit card details which was verified successfully, furthermore my colleagues account was debited the cost of the flight.

THERE WAS NO PROMPT OR WARNING TO INDICATE THAT OUR FLIGHT WAS RESERVED, not confirmed.

I have travelled South America for six months and I am used to looking at payment method confirmations and reservations. If a flight placement is being reserved, you prompt the user that it is being reserved at time of booking and DO NOT prompt for credit card details entry. This is how it works with all the other sites. Your site, accepts and prompts for Credit Card details...which is invalid since as I understand it you request a fax confirmation of payment or bank transfer. Hence this is false and deceptive advertising or lack of an IT team. It is not appropriate to send out an email with a disclaimer mentioning that you need to further provide additional details in relation to payment. Why would I think that you would prompt me for payment details online, accept and confirm it and that I would then need to provide you with further information?

Since my flight was fully booked when I called to verify booking, I have missed my flight to Rio and my friends wedding.

I would like a detailed email explaining why your system does not verify nationality & hence inform the user that payment is not possible on-line. I will be taking this further unless I get a reasonable explanation.

Please confirm receipt of this email and please confirm when & who will be addressing my complaint.

Regards,

I want to post a complaint about 'Edreams'.

After reading all that is online I am now aware of the dishonesty and abuse practiced by 'Edreams' as well as the scams!

I processed a reservation on edreams (A Spanish company) for a trip to Geneva Switzerland on the 29th November 2009 returning on the 2nd December 2009. In good faith I provided my credit card details for payment.

The airline Easyjet three days ago cancelled the service after debitting my credit card and edreams did the same. I am now left without the service and neither edreams nor Easyjet want to return the full amount that they debited for a service that was not provided.

Easyjet state that they will (hopefully in 5 to 10 working days time) return only their part not the 36, 00 Euros debited by edreams. Edreams refuse to return my money for a service that will not be provided. This to me seems like a dirty dishonest scam and fraude.

If the service was cancelled 'not by me' I do not have to be the one to be penalized or robbed.
There must be an agreement between edreams and airlines for these types of situations that are far from ethical.

I want the total amount of my money that was debited not partial amount. I know that other people have been victims of this same, what I identify as scam! Multiply this by hundreds and these companies are making a lot of money with what I call camouflage robberies.

Not only does the victim lose interest of their money but they also lose part of their money. This is unacceptable.

These what I identify as robbers must be detered. Some EU entity and Visa must block their dishonest access to people's money.