eDreams
Reviews and Complaints

The requirements of eDreams are entirely ILLEGAL. I was asked to send them by FAX a copy of my ID/ Passport and Credit card. The explanation was - for security reasons.
PLEASE DONT USE THE SERVICES OF eDreams, since YOU WILL BE CHEATED!

I had similar problems one time with EasyJet and two times with travelplanet24.com .
I am now sure that there is no bug on their websites, this is something embeded so that we would pay the extra fee for changing the date to the correct one...

tried to book flights with this company, but they would not except the child's birth date we had to ring there hot line
at £1.53 per minute i dont think so this is after i had put all our passport details on there web site it stinks .
watch for companies like this there are lots about book direct with airlines and reputable company's

I've just been hit for more than 1, 400 pounds by eDreams. I tried to book with them but all three of my cards were rejected (both on-line and on the phone). So I went elsewhere and bought a ticket. Next thing I find out that eDreams went ahead a day later and took the 1, 400 pounds from one of my cards and I never heard another thing from them. When I write to their customer service email, I get silence. Does anyone know how we can get these guys to stop committing this kind of fraud?

My experience is almost the same. After booking a flight and submitting my card details I find that they have withdrawn a £20 booking fee but supplied no tickets. In response to my email asking what is going on, they now want me to send scanned copies of my passport and credit card by email to them!
They are obviously a scam. I have now cancelled my card to ensure I am not debited further and will persue them for a refund of the monies already stolen. DO---------------------NOT USE THIS ORGANISATION-------------------

Having what sounds like the exact same problems. What's with this company? How do they stay in business? They have my debit card number but haven't billed me yet and won't confirm my booking and / or send an eticket! They stink! I'm worried if I make another booking instead I'll get double billed. SO wish I hadn't tried to make this booking through eDreams. Is there any organization that regulates them or is that wishful thinking?

I agree - my 'edreams' experience has been nothing but 'enightmare'. They make it virtually impossible for you to get in contcat with them to either complain or change errors that THEY made when booking my flights. After having to correct WRONG input details on their part where they gave me no other option than to return the ticket twice (where I still had to pay the insurance of 145euros) then finally after attempting to reserve this ticket for the THIRD time and even after receiving a CONFIRMATION EMAIL FROM EDREAMS, they now claim 3 weeks later that my flight is not reserved and does not exist!

Most hopeless customer service EVER ; the french branch and a french employee even told me on the phone that I should go to their competitor 'govoyages' if I was not happy with them! What brilliant customer service! Last time ever in my life and I will try and make sure anyone I know does not get involved in this bogus company and its' pitiful and painful 'customer service'

well for me they just double charge for the booking fees not once but in two occasions!
when i was booking on the second occasion i completly forgot that they had double charged me on the first time!
it horrible i think that i wont be booking with them again and im going to write a very angry letter to get my money back cuz im a student and 20 pounds times 2 is a lot of money!
its very annoying!

Edreams is a scammer site, I fell a victim, my money was taken and I couldn't make my journey. Please someone should stop them.

Is there any way we can stop this . I have the same problem, and am still waiting for a refund...
What about the small claims court, or the ombudsman. there must be a way somewhere..
mike fennell.

I'm struggling with almost similar experience but the "wall" is infront of me in earlier phase.
All phone numbers are provided without a country code. How on earth am I able to figure out what country code I should dial infront of the number?
Also during the booking I also took the premium service package. After the confirmation I realized that this is 800 local number and it cannot be used internationally.
FAX!? it's year 2016. Who on earth uses faxes these days? Why are they even using that as a option no1?

I had a very similar experience.
When I received their second email and read the paragraph quoted here below, I realized this company is a MAJOR SCAM:

>
We regret to inform you that we have not been able to process the payment for your reservation. In order to issue your e-ticket we will need copies of the following documents via fax: [protected] or [protected] or scanned to documents@edreams.com

ID card or passport copy of the cardholder
Copy of the credit card front (For safety make sure only the last fours digits are shown)
Booking reference number
Passenger's full names

Please keep in mind, since airlines change fares constantly, eDreams can not guarantee any price until tickets are issued . Therefore, we recommend that you send us the required documents as soon as possible. We will notify you of any fare changes via email so you can decide if continue with your reservation, applying the new fares, or prefer to cancel (without any additional cost).

No serious company will ever ask you to send them photocopies (or scanned copies) of your passport or your credit card over the Internet. Due to personal circumstances I travel constantly, usually booking flight, hotel and car, directly and/or through different sources, for myself and/or my family and have a vast experience in this field. This is the first time I'm trying to book a flight through e-dreams. This company is a scam and quite dangerous too because it surely succeed in getting personal information from less experienced travelers that should never be shared over the internet.
Also it is obvious that if you respond to them the least they will do is to declare the airlines raised their fare and you will have to pay 100 or more dollars extra.
I decided to ignore their request and booked with a different company obtaining the exact same flights for 190 Dollars less and of course without having to give them any copy of any personal documents.

I foolishly booked three flights with edreams, without first reading the reviews on the company... i just noticed the low prices and thought it would be prudent to book with them.

for the first flight, edreams confirmed one leg of the flight but could not book the connecting flight to the destination (!)... what a waste!
for the second flight, I was told by edreams they couldnt confirm it so I made other arrangements with another website. the next day e dreams sent me a confirmation email, (which by the way was after the date of the booked outbound flight !), so i basically ended up paying twice for the same flights
For the third flight, three weeks after booking it, edreams informed me that they were unable to confirm the booking owing to a problem with the airline booking systems (yeah, right) so i had to make alternative arrangements. By this point, prices for this particular flight had risen by 100% on other websites.

This is really most inconveniencing as I do not have the time to be collating correspondence and submitting to complaints forums and seeking compensation. I just want to fly at the cheap cost that ive been quoted! I have wasted hundreds of euros on this ridiculous excuse for a company in a time and age where money and time is valuable.

Agree with you. My 1h 25' journey from Bristol to Bordeaux was to take 20h 43'. Suddenly I cannot receive a refund, even though I have bought insurance. They tell me that British Airways is a low cost Airline. E Dreams is B Nightmares!

Hi Julie,

I am sorry to hear about your bad experince with eDreams, would you please be so kind to send a copy of this claim and your booking reference to the following email address stating the problems experienced with your car rental?.

the e-mail address is
claims-uk@edreams.com

we will try to solve any doubt or problem you might have about your booking.

Thanks

Dear Madam/ Sir,

during the booking process of above mentioned reference I did not see that additional charges will apply for normal baggage of the tiger air flight,
because it was not addressed properly enough. I do feel betrayed here and I would appreciate your advise how to rectify this issue.

Your help is very much appreciated and I remain

with best regards

Jens Machatsch

hidden charges Easy jet were doing flight for £61 and e dreams were £58 so went for e dreams.just about to buy when price went up to £88, £ 30 charges for booking through e dreams and I nearly missed it, they don't mention it until the very end having wasted all that time.naughty e dreams beware.wouldn't touch them with a barge pole now.very underhand

Transaction date: 08/17 in the amount of $462.16
Bank of America Visa card in the name of Raymond L Muehlman Jr.
I have no idea what this charge is for.

Hi All Yes I am one of the latest victims of there scam. They just double charged me after getting authorization for the transaction. The bank then just allowed the next two transactions to go through. Which added up to the the original amount authorised. There are a few ways we can get action going. Firstly claim from you bank's fraud department which I believe might well be legally obliged to refund you. Secondly If after giving them (www.edreams.com) a chance to pay back the money within three days they fail to do so then get all their email addresses and send then thousands of emails on a daily basis. One can re-forward the same message from you sent box. Just cut and paste the addresses in each time and you will be sending a fantastic amount of emails. Thirdly, if there are some hackers out there looking for a good cause to support then you could contribute by either hacking their site www.edreams.com or attacking it with a DOS attack (for those of use in English this is a Denial Of Service attack) using a program such as the Low Oribt Ion Cannon. An additional method for those who have a Firefox browser is to use the WOT (Web Of Trust) add on, which allows you to rate sites that are a danger to society. Very easy to use. It will automatically warn other web browsers of the danger! I use this to help protect my child from porn. It is just unacceptable in this day and age that people like this can just away with blatantly stealing peoples money and the authorities don't do anything. Therefore we need to stand up for ourselves. It is people like this that take advantage of society. Let a beggar steal a few dollars and they get sent to jail. Let people like edreams take peoples money, which has being going on and on for years and years if you read the comments people have been posting, and still nobody does anything, unbelievable!

The best we can do, all of us, which are affected by one or another way from eDreams...is:
1st. Inform all the aircraft companies, which they selling tickets of about their behaviour and unprofessional manner...so they actualy loosing reputation and passengers this way
2nd. If they are registered in Spain, than we can proceed further under EU legislation ...I think we could easily collect some like 1000 signatures...
3rd. Someone, who is good in bloging to register a unique name and to start a specifiede blog with one simple purpose only, to protect hundred of tousands new travelers for making such a mistake and to shows in googling immediately after their home page.
Regards, Vincent

Hello Ian,

We are really sorry about your bad experience with eDreams, I work for eDream's marketing department and will personally have a look at your case.

Please let me know of the email with which you made your booking or your booking reference. You can send this information to: edreams.onrep.en@google.com

Once again we're really sorry about what happened and we hope to make it right.

Cheers

International Marketing Department

WOW! What an incredibly dishonest company. It clearly said "final price" as I was about to book a flight, including taxes and no service fees. As I entered my credit card # the price changed without me noticing it (12% more). They do this hoping to catch you off guard and have you authorize the transaction. I thought this was pretty bad so I decided to google em and I found these comments. Wow, there should be an investigation on the people that run this site. Wish I was a little more "social media savvy" so I could let them have it, hope someone brings them down...

Just drove 6 hours to the airport to have them tell me that my confirmed flight booking was canceled and I had no ticket. I'm now stranded trying to figure out what to do now that flights have tripled in cost. Plus the hotel I will have to get for tonight. I wish I had read reviews before. I have canceled my credit card because I'm convinced they use this information we give them to steal our identity. What a garbage company. I hope they all burn in hell for the hassle and cost they put people through.

This is not the only one case Nicole.
Recently I was waiting for two weeks to get my electronic tickets.
The treatment of Edreams is very unprofessional. In my case I thought I had already lost the money I had paid for my tickets. The communication with Edreams in Spain was never personalized. I made the payment for my tickets via bank transfer. It took 4 days for Edreams to confirm (on my request) that it had received a lower amount in GBP, though the ex change rate use by my bank was higher. No additional explanations, just that my reservation was pending and that I had to wait from 7 to 10 more working days to get my confirmation. I was lucky enough that I contacted the airline directly, and then they gave me all the details of my booking, including the rates and the currency handled at the date I made it via Edreams webpage, and the contact details of the Edreams office that did the reservation. I could contact Edreams in Miami telephonically and this time the communication was personalized and fine and I could get my electronic tickets.
Never before I had troubles when buying a ticket online. Only now with Edreams. I guess Edreams take advantage of people that live in remote countries like Mongolia or Namibia or Sudafrica, where no Edream offices to face our complains directly. It was a real nightmare.
Never again

eDreams is a major scam. They overcharge for their eDreams fees and they do NOT advise you of the fees upfront when you start booking through them. Look at your Total Price as you're booking. They have a small print there stating that if you do not use their ViaPay MasterCard, then you will not receive their discount of 5.18 Euros per person. After you enter your credit card ino and click on Purchase then the extra fees are added. I was charged like 15 Euros per person! In one case, the ticket charges was 100.75 Euros - yet the eDreams charges were 150.86 Euros - $66 USD in eDreams fees that NEVER was stated upfront while booking. These additional fees do not show up when you review the total fees, and in some cases it does NOT even show up after you enter their credit card. By the way, over the phone they told me that the REAL TOTAL PRICE with their FEES shows up AFTER you enter your Credit Card info. So beware...because many of us enter our credit card info after we've reviewed the total price, then we hit SUBMIT to PURCHASE without reviewing the total price again. We do this because we already reviewed the Total Price before entering the credit are info. This company has designed their site to purposefully bank on us forgetting to review the total price again after we enter our credit card information.

The site indicated that the charge is 5.18 Euros per person in one case, and another it was 5.35 Euros if I do not use your Via MasterCard - this is all it indicates when you click on the total price link.  I was charged double to triple eDreams fees - much over the 5.18 Euros per person.

Specifics on overcharged fees: Their website never stated clearly that I was being charged 37.89 Euros for reference fight [protected] (of which total price ticket was 120 Euros), then another $66.75 for reference flight [protected] (of which total price ticket was 100.75 Euros).

We should know  what you are paying upfront, not after you enter the credit card payment and after you hit submit. 
I am dealing with them through email, but I do not expect any support - they charge you what they want.

Do not use them!

Thank you. Bea

I work for an airline out of SFO. This morning, I tried to check in 2 very nice guests who were excited to travel to Boston and then on to Lisbon, Portugal. They booked through a company named eDreams. When I tried to check them in it indicated that their ticket did not exist. In their reservation, it showed that the seats were saved and cancelled due to a lack of payment (this happens when booked through a third party because the payment is given from customer to 3rd party, then the 3rd party pays the airline. In this case, the payment was never received by my airline meaning it was POCKETED).
I explained the situation to the guests and they expressed confusion because their payments had been processed (over $2000 per ticket!). I gave them the number to call and after being on hold for over an hour, someone finally picked up. The guest explained his situation only to be hung up on! Apparently, the guest service rep on the other end said "hello, hello? I can't hear you. Call back later."

The guest and his son were very distraught and ended up having to pay for a new ticket OUT OF POCKET and with the hope that they would ever receive a refund from eDreams. When I told my supervisor, he said he was already familiar with eDreams because he had come across the same issue with them on numerous occasions.

Moral of the story: PLEASE DO NOT BOOK WITH E DREAMS! Always check the validity of third party websites first. GOOGLE IS YOUR FRIEND!

***terrible travel agency***

It must be scam. I've read many complaints like exactly my case. I booked two tickets yesterday from ca.edreams.com and was taken my money by credit card. They sentme two e-tickets by email, and I printed them. However! I missed the flight this morning becasue the staff at the Edmonton airport said that there was no booking number on me! I was intending to go to Seoul via San francisco, but I coulnd't. what a terrible experience!

I called the costomer centre three times, but they've never apolozied me and haven't accept their fault! They said to send cancellation and refund paper by email, but I can't trust them any more! The two e-tickets they sent me yesterday by e-mail were just a piece of garbage!

There Customer service is appalling, I paid for my flight almost a month in advance of the flight date and then five days before the flight they emailed me to say that if I didn't pay them an additional 47 Euros they would cancel my flights without a refund. I rung them 9 times in one day trying to make the payment, I kept being told that the card is declined, I spoke to the bank three times and they told me that no transaction had been attempted, I honestly think Edreams are trying to steal my money. When I told them that I was put on hold and asked to speak with a manager. She told me to try again and to call her if I had any problems, when I did have further problems I rung Edreams once again and the same manager wouldn't speak with me. Then my girlfriend used her card, we were told that it had gone through and that an email would be sent to confirm. Then when no email had gone through, we rung again, we were told that the card had also decline, even though the money had be taken from her account. At this point I lost my temper with the staff on the phone and all I got back was a pile of excuses basically laying the blame on me. The staff of eDreams are unhelpful and condescending. STAY AWAY FROM EDREAMS, ITS A SCAM! They have stolen 310 Euros from me!

Oh no... I WISH I HAD READ ALL THE COMPLAINTS BEFORE I BOOKED WITH EDREAMS! I am so worried now. I got my booking confirmation and look-like eticket, but somehow I feel something wrong with the tickets. No baggage allowance, 4 flights with only one reservation number... I am so worried sick now as I read hundreds of complain about edream. And they alrady taken my money! My flight is in 3 months, I can't wait for 3 months to see what's gonna happen...! Somebody, please do something with the scammers! How can these scammers still trading?

I had the exact same problem! [censored]! I and my friend had arranged everything according to the dates and prices in www.edreams.com. Goddamned scammers! Now the prices in our national airway companies increased. What the hell am i gonna do now?

Dear Maxwellion,
Could you please send an email to: edreams.onrep.en@edreams.com
Include the locator number, and your contact details. a Representative will contact you asap.
We apologize for the inconveniences

eDreams

I agree with your complaint about eDreams BIG TIME. Last September, I booked a flight from Rome to Miami for a trip in May 2011 and the dates I entered on the confirmation came out on the printed document as a date one week from the date I was making the purchase. I immediately noticed the error within minutes, and read the general terms on how to reach customer service/make changes, immediately sent an email stating the proble asking for resolution every two hours for two days; phone Barcelona, phoned the US customer service line wrote latters and faxed to eDreams all in the day and the day following the day I made the purchase with NO RESPONSE! I immediately contacted AMERICAN EXPRESS WHO SUSPENDED THE CHARGES FOR ABOUT THREE WEEKS AND THEN REINSTATED THE CHARGES. tHYE DID THIS EVEN AFTER I PROVIDED 42 PAGES OF CLEAR DOCUMENTS THAT GAVE DATES AND DESCRIPTIONS OF MY REQUESTS. I ASKED AN ATTORNEY WHO SUGGESTED I FILE SUIT IN SMALL CLAIMS COURT AS A REMEDY. THE COST OF THE TICKETS WAS $ 1, 700 WHICH I DON'T INTEND TO EAT. FURTHERMORE, I PURCHASED TRIP CANCELLATION INSURANCE. I AM LOOKING FOR A US MAILING ADDRESS FOR EDREAMS AS WELL AS TA ASSOCIATES AND PERMIRA WHO ACQUIRED EDREAMS IN THE LAST YEAR. I HAVE ALSO CONSIDERED BUILDING A FILE OF PEOPLE LIKE YOU AND I WHO HAVE EXPERINCED FRAUD LOSSES AND FILING A CLASS ACTION SUIT IF I CAN LOCATE AN ATTORNEY WHO WILL TAKE ON THE SUIT.

I agree with your complaint BIG TIME. Last September, I booked a flight from Rome to Miami for a trip in May 2011 and the dates I entered on the confirmation came out on the printed document as a date one week from the date I was making the purchase. I immediately noticed the error within minutes, and read the general terms on how to reach customer service/make changes, immediately sent an email stating the proble asking for resolution every two hours for two days; phone Barcelona, phoned the US customer service line wrote latters and faxed to eDreams all in the day and the day following the day I made the purchase with NO RESPONSE! I immediately contacted AMERICAN EXPRESS WHO SUSPENDED THE CHARGES FOR ABOUT THREE WEEKS AND THEN REINSTATED THE CHARGES. tHYE DID THIS EVEN AFTER I PROVIDED 42 PAGES OF CLEAR DOCUMENTS THAT GAVE DATES AND DESCRIPTIONS OF MY REQUESTS. I ASKED AN ATTORNEY WHO SUGGESTED I FILE SUIT IN SMALL CLAIMS COURT AS A REMEDY. THE COST OF THE TICKETS WAS $ 1, 700 WHICH I DON'T INTEND TO EAT. FURTHERMORE, I PURCHASED TRIP CANCELLATION INSURANCE. I AM LOOKING FOR A US MAILING ADDRESS FOR EDREAMS AS WELL AS TA ASSOCIATES AND PERMIRA WHO ACQUIRED EDREAMS IN THE LAST YEAR. I HAVE ALSO CONSIDERED BUILDING A FILE OF PEOPLE LIKE YOU AND I WHO HAVE EXPERINCED FRAUD LOSSES AND FILING A CLASS ACTION SUIT IF I CAN LOCATE AN ATTORNEY WHO WILL TAKE ON THE SUIT.

does anyone have a Australian edreams office number. i also wish to cancell a flight, mmmm from what i have read, i quess i will get the run around about a refund. all i get is a anwsering machine [protected], , is there another contact number - thanks

i am only quessing, but i also wish to cancell my flight from reading other comments i can almost bet i'll do my hard earned money, no one seems to anwser a telephone [ anwsering machine]. do they have a Australian office? does anyone have there contact number.

edrams are nothing but con artist bookrd a flight they took my money the flight was canceld the money was refunded in my name used but with there card details.i have now been tring for 2 months to get my money back but with no luck i have now spent a small fortune in phone calls at £1.57 per minuite calling them i will not give up next action will be through the legal chanels DO NOT USE EDREAMS .

Robbing ###! After trying to book flights from Paris to Bristol eDreams said they couldn't confirm the booking so I went ahead and booked with another company only to find that eDreams took the money from my account the next day. The other company refunded directly into my account. I then found out that eDreams had put my name on their credit card and recived my refund, I am sure this practice is illegal, they have stolen my money! They are almost impossible to contact, I wont give up. I don't know how they are getting away with this.

I have even more interesting story for this company which is using "the latest data encryption techniques to ensure that your purchases will be absolutely secure".

I was in the process of switching to another bank as was offered a better package. Got regular visa card with them. Moved some of my funds onto it.

The card was brand new I did not even use it in any physical shop in Denmark. Found some good deal on edreams and recomended by friends advice purchased the ticket. Copenhagen-NY. It went through all right, no requests for additional info, or pass check etc.

Card was put aside for some time and this very single time used on edreams.com. It was laying home basically.

Few weeks after I get debit on my statement, one for edreams flight purchase the exact amount of booking and one more for amount similar to edreams purchase with difference of few euros.

The company charging me strangely enough is also originating from Spain and i get the bill for some hostel payment in Barcelona.

I dont know how to explain this, since my visa is brand new, I didnt go to barcelona and it was laying at home in Copenhagen all the time, so i didnt even use outside, so somebody can misuse it. The only purchase was done though internet and on edreams.com

Luckily enough My bank covered the amount for me and it was obvious credit card misuse, but i am very doubtfull about edreams so called the latest data encryption techniques to ensure that your purchases will be absolutely secure.

edream is1 a rip off! Searched for flight to jamaica in August on their site. Showed $511. When I paid with my credit card I noticed that they charged 64 additional dollars booking fees for the two tickets. Plus my bank charge an additional 32 for international finance charge. When I speak to their representative I can get nowhere as they are just telephone operators from Asia. I am not crazy to go and buy ticket plus these charges from a third party when others are not charging fee and the customer pays what is published or promised. We have to stop edreams. Consumers protection is urgently needed. We are being abused! Help! Help!

Dear,
I notice you experienced a similar issue with Edreams as me. I am doing all the necessary to get a refund from them and I see it as my task to prevent others from making the same mistake and buying a ticket with Edreams. Therefore, I created a Facebook group to increase pressure on them and I would like to invite you to join this group: “Edreams: you get a scam while expecting a dream” via the following link:
https://www.facebook.com/groups/768037453226970/
Kind regards,
Céline

I booked 2 flights with eDreams and had to cancel them immediately because my bank, (Bank of America) froze my account for security reasons, even though it is written all over my account, DO NOT FREEZE FUNDS WHILE TRAVELING, a reoccurring problem with BofA. I immediately contacted eDreams and asked that they cancel the flights for I was 500 miles away in a tiny village at the Pyrenees Mountains in France and had to leave by train immediately to catch those flights. When I could finally reach the bank in California, (very hard on a Sunday in France, the next day Sunday in the US...and no touch tone phones in the village which is the only way to release the hold!)...2 days later!...I told the bank not to pay eDreams, but they made mistake No. 2 and paid them automatically when they released the hold. Next I go to eDreams, 3 Emails later they respond saying...No, we don't give money back for cancellations!

Guys...this is how big companies make money! It is corruption and no one takes responsibility for the disruption and chaos they create in their patrons lives.

Posted by Nancy Cuevas Guzman

booked direct flight chicago to dusseldorf
ebookers did not inform me they had made a mistake with the booking
there are no direct flights with united airlines from chicago to dusseldorf
flight was brought fwd and went via frankfurt nearly missed flight
very annoyed with the poor service

be aware, the same company -edreams now operates also in Germany!
I wanted to book a holiday with a car, at the end it was without car, asI asked by phone, thez told me it is no car, I reset the booking, had not signed the booking, but they want me to pay for a not booked holyday!
Nice ?

This company is a terrible nightmare. I've booked a ticket and received an email stated that my flight booking was confirmed but the payment was pending.But the next day I've called my bank and they told me that the transaction is successful. Then I called eDreams and asking about my ticket and again they send me another email asking a copy of my passport and both sides of my credit card. This is so ridiculous! Because of security concern of my credit card I refused to proceed the purchase. So I asked them to cancel my booking. They told me that the money is still floating and they will refund back my money but when I've checked with my bank statement, they transaction is done. When I've come cross to a lot of complaints about eDreams I'm freaking out. Because it was a lot of money to me since I've booked a flight for three person. Now I'm still waiting for them to refund my money back and eDreams has lack of security system in their ebiz. This is sucks! No more dealing with eDreams.

My reference no.:[protected]
Hi, I am very disappointed about your company service.I bought the flight ticket from your website, the Guangzhou(China) to IKA(Tehran, Iran)Mahan airlines on 30th March, 2018 and IKA(Tehran, Iran) to Guangzhou (China) 23:30 on 7th April, 2018.
I went to the IKA about 4p.m. on April, 2018 and I cannot find any information about my flight. So I check your website, and the website flight itnernary still show that my flight is 23:30 on 7th April, 2018. So I wait in the airport for few hours until 7p.m., I still can’t find the my flight information.And then I called your help centre, your staff told me that my flight was cancelled and re-schedule to 8th April, 2018.I was very shocked to hear that news.Because I don’t receive any information about the flight is change until I cannot find the flight and call your staff.So I told your staff I cannot take the flight on 8th because I already bought the train ticket from Guangzhou to HongKong on 8th.I asked them to cancel the flight and refund.Or help us buy the other ticket back to Guangzhou or HongKong.And your staff transfer my phone to different departments, at the end the staff told me that he cannot help me to find the other flight.I am so angry, because I called the your company around a hour.They just transfer me to different departments and said cannot help me.
So I bought the other flight ticket back to HongKong cost me about 1000USD.I called your company help centre again when I back to HongKong on 8th April before the flight is departure.I told your staff that I want to cancel the flight and refund.As usual, your staff transfer my phone to different departments.At the end still no one can help me.
Yesterday, I called your help centre again, said that I want refund.And your staff told me because I didn’t take the flight, so I am no show.Can’t refund. I am so angry!And I told him, I was booked the flight on 7th April, not 8th. when my flight schedule changers, your company didn’t notice me. And I called your help centre on 7th already said that I cannot take the flight on 8th.I needed cancel the flight and refund when I called the help centre again on 8th. I said I want cancel the flight and refund again and again.Still no one can help me.Because of your company mistake cause me can’t take the flight and bought the other ticket.How can you said that I was no show, so cannot refund.And then the staff transfer my phone to other department again, finally the department staff hang up my phone.
I am very disappointed about your company service, especially the help centre service.I cannot find any help from your staff.
I want you to refund my ticket and give me some documents to prove that my flight was cancel.

I made a booking with e-dreams from Cairo to Athens and from Athens to Milano. They did not inform me about the change in summertime in Athens which made me miss my flights. Their call center were extremely unhelpful and they hung up on me trice and would not call back. How can I contact them via e mail and make a complaint

avoid this company at all cost.charged me 90 euros more than advertised do not use them . absolute scammers. roy w

Hi NICO BOUR,

if like what u said eDREAMS is 'the leading European online travel company'- Why do you still get so many negative reviews from your ex-custoemrs here?
Do you define LEADING in a different context?

I am deeply disappointed by your company & its DODGY phone line which charges 153p/minute.
your staff at your call centre clearly takes their own sweet time to get back to our call.
How does it sound like if I suggest to put the call charge on them for however long they take to get back to our call? Do you know how much it can easily cost us for a 10minutes call? And do you know that your staff definitely make us wait for more than 10 minutes? How about letting them bear the cost so that it encourages them to work more efficiently?
Even if we don't work for travel agent like this, it does not mean we are STUPID and can't tell what's really the motive behind the long wait. Obviously your company knows the helpline is an expensive one to call, why not being considerate to set a target to your staff to get the answer back to us within 10 minutes? or to be even more considerate, call us back when they have sorted out the 'seemingly complicated answer'? I am sure the charges to our call is just 1/10 of what you are charging us!

it's hard not to make us think you're trying to squeeze the money out from us when the call charge is so rediculously expensive & your staff make us hold the line for so so so long!

If you get what I mean, NICO BOUR.

I faced the same problem.
They doubted my payment-(yes, payment pending-tickets only reserved, not paid!)- (and I swear I have been using this exact same card for online shopping for so many years now & this is the very FIRST occurrence) and asked me to send them a scan copy of my card (FRONT & BACK!) and a scan copy of my passport. I immediately dropped the purchase & just go directly to Swiss Airline! I don't want to RISK my money!

To make matter worse, I have just spend £15 calling this stupid-money-sucking so-called HELPLINE: [protected]. Called them. they make me wait- till i hung up! time spent: 10minutes, money spent: £15 and answer/remedy gotten: NONE. I basically called, then a lady picked up. She said she needs to ask her supervisor-then took forever. I saw the minutes counting up. So I hung up, thinking if she needs so much time, I will call back later. After another 2 minutes, I called. NO ONE answer my call- I think they are trying to penalise me cos I hung up- now they make me wait- trying to suck the money which they were intending to suck from you in your last call. so no one picked up the call. I waited for 3 minutes (cost: £4.50). Then thinking they may recognise my number, I use my landline to call again. Still, NO ONE answered, waited 3 minutes (cost:£4.50). Very easily, my call has totaled up to £15!
Lesson learned: JUST BUY DIRECTLY from the airline. Save you time, hassle & saving your day/evening (i felt like being treated in a dodgy way, my mood for the evening is spoiled completely!).

SAY NO TO eDREAMS!

I have even more interesting story for this company which is using "the latest data encryption techniques to ensure that your purchases will be absolutely secure".

I was in the process of switching to another bank as was offered a better package. Got regular visa card with them. Moved some of my funds onto it.

The card was brand new I did not even use it in any physical shop in Denmark. Found some good deal on edreams and recomended by friends advice purchased the ticket. Copenhagen-NY. It went through all right, no requests for additional info, or pass check etc.

Card was put aside for some time and this very single time used on edreams.com. It was laying home basically.

Few weeks after I get debit on my statement, one for edreams flight purchase the exact amount of booking and one more for amount similar to edreams purchase with difference of few euros.

The company charging me strangely enough is also originating from Spain and i get the bill for some hostel payment in Barcelona.

I dont know how to explain this, since my visa is brand new, I didnt go to barcelona and it was laying at home in Copenhagen all the time, so i didnt even use outside, so somebody can misuse it. The only purchase was done though internet and on edreams.com

Luckily enough My bank covered the amount for me and it was obvious credit card misuse, but i am very doubtfull about edreams so called the latest data encryption techniques to ensure that your purchases will be absolutely secure.

hi...
i am facing the same problem...
made the booking on 19th, when i am to fly on 24th...now they say that i should wait 6 days for the payment to be processed...
i have sent a cancellation request...
i hope they do not charge my credit card with this amount...
can the others who cancelled tell me if their money was returned?
Thanks,
Saurav Palit

Oh really ? And in the meantime the credit card is billed like in my case, and I m not even able to make a bank transfer anymore as I dont have funds to pay twice...
Then whu do you accept credit cards, and bill them and why dont you then block the option to pay by creditcard or at least put it somewhere so that we can see that above 1000 euros you cant book by creditcard ?
Also if you make a banktransfer, the time it takes for you to receive it the price of the tickets can and will go up and we ll just have to pay WHILE we already were billed on the creditcard.
People save long times to go on vacation and edreams just ruins everything.
In my case if I dont get tickets or money back when your accounts dpt is open I can forget about going to see my parents for christmas to show them our newborn daughter.
Thanks for that

Dear Mr. T,

Regarding your comment, I would like to inform you that we asked you to make the payment through wire transfer as a security mesure in order to protect customers from frauds.
eDreams has the right, as specified by the Law, to ask to the customer a safe form of payment according to the amount of the payment.

I apologize any inconvenience it may cause. If you have any other questions, do not hesitate to contact me.

Kind regards,

Nico Bour

I made two reservation 23 of may. Got the same problem as the guy above. Payed with my credit card and are asked to trasfer money. I'm very suspicious about this..