Marlin Travel Complaints & Reviews

Marlin Travel / handing giving out expired vouchers

Jun 19, 2019

I booked a trip with Wedad Bishara through the Bay Marlin Travel 604 684-3291 ex 1 to Costa Rica in feburary 2019 I was given a park and fly coupon voucher to park at airport on my arriving back to Vancouver when picking up the car the park and ride Clerk noticed the voucher was expired a...

Marlin Travel / marlin travel on lansdowne street, peterborough, ontario

May 13, 2019

We went to see "Come From Away" in Toronto on Saturday May 11, 2019 with 2 bus loads out of Peterboro. We were told the bus would stop at Hot House Cafe for lunch in Toronto. When we arrived at Hot House Cafe we were given 3 choices for lunch with Vanilla Ice Cream (size of a golf ball) for...

Marlin Travel / lack of real service

Apr 21, 2019

I am somewhat disappointed with my recent experience with Marlin Travel. I booked a vacation through them over the phone in August 2018 for a vacation in February 2019. I had already done all my homework, and decided when I was going and where I was staying. The agent I spoke with told me...

Marlin Travel / poor service - not working for their customers

Mar 14, 2019

I am truly disappointed with the service offered by Marlin Travel, Embrun, Ontario. I tried my best to deal with an issue we had with Tours Chanteclerc with them. Marlin Travel totally mislead us. It is unfortunate that they took the lead on this file. We should not have an unfair treatment...

Marlin Travel / service

Feb 13, 2019

To whom this may concern: First of all I would like to say that I am absolutely stunned with the service I received yesterday February 12, 2019! I contacted Marlin Travel around 4:30 pm on February 12, 2019 to ask for some help in researching Tahiti for our honeymoon. The lady I spoke with...

Marlin Travel / sol sirenas coral resort varadero cuba. booking# 50161434

Jan 10, 2019

In December 2018 we booked Sol Sirenas Coral Resort Varadero Cuba (booking# 50161434) through Marlin Travel located inside the Walmart in Concord Ontario. The travel professional through whom we bought the package was Gracelyn Lewis. We chose this resort from the Marlin Travel sun & fun...

Marlin Travel / your senior agent in victoria @broadmead shopping centre.

Dec 01, 2018

Dear Sir/ Madam. This email was written to Viking cruise and is now shared with you Recently I contacted a travel agency whose name is Marlin Travel, Broadmead, Victoria BC Canada and their primary agent Ms.Voula Christou to arrange a cruise. This cruise that she suggested was a holiday...

Marlin Travel / all inclusive travel package purchase

Jan 22, 2018

My wife and I booked an all inclusive to Cao Leventado, Dominican Republic a few months ago with Marlin Travel in Red Deer. We were going to book through Red Tag as we have done previously but thought because the process were similar and we would have additional customer service we would...

Marlin Travel / service

Jun 26, 2017

I went in to your Lougheed Mall branch in Coquitlam to purchase a return ticket to London for my wife as a surprise. I had the flights I wanted booked on and proceeded to do so. I was unsure of my wife's passport name showing initials or full name. I chose initials, and was wrong. When I...

Marlin Travel / uncooperative unethical behaviour vernon bc

May 10, 2017

I began my contact with Mrs. Ziza Volker Marlin Travel Vernon BC on 24 April requesting her to make all the travel arrangements for a trip by myself and my grandson to Scotland covering the period 19 Aug -28 Aug 2017. As a customer, I explained to her that I would expect a high standard of...

Marlin Travel / conflict resolution

Apr 27, 2017

March 19/16 I contacted Marlin -Regina. The Saskatchewan government had purchased a ticket in my name for travel to Vancouver for my cancer treatment. I was told if I inquired to not be given the details. I explained the medical urgency and I would bring I.D. but did not get info. I am...

Marlin Travel / product offered

Oct 20, 2016

RE: Re:Details, mockery Christine Calder Tue 10-11, 3:25 PMYou;Kym Lessard ([email protected]);[email protected] Hi all, I hope everyone is well settled into the resort today after Saturday’s flight fiasco. Air Canada changed the equipment (type of plane) relatively last...

Marlin Travel / marlin travel - bolton

Oct 19, 2016

I have sent email, left numerous phone messages re-air miles points for our group trip (16 ) travel back in May. 5 months have passed still no response as to when we will received credit. This is the worst service we have ever encountered considering we travel all the time in large group...

Marlin Travel / customer service

Feb 07, 2016

Recently booked second trip down south with Marlin Travel. Was to be a surprise for my gf's 40th birthday and emailed the agent and specifically told her to not include my gf in any communication. A few weeks after she sent out an email to the group including my gf about what...

Marlin Travel / rude - terrible service

Aug 29, 2014

City/Location Reviewed: Milton Spectacularly poor service and downright rude. My girlfriend went in to follow-up on an email thread my dad had with Mike from Marlin to book nearly $10, 000 of flights to the Middle East and to see if there were any documents they could use in the meantime to...

Marlin Travel / incorrect information

Mar 17, 2014

The agent told us that on our cruise we could use American dollars but the cruise line Costa Magica was an Italian cruise ship that only took euros and the exchange was extremely high at $1.56. The agent said that the findings on the internet and websites indicated that the cruise and the...

[Resolved] Marlin Travel / rude employee

Feb 07, 2014

My fiance and I went to Marlin Travel in Sherwood Park, Edmonton. We were excited to be booking our honeymoon to Costa Rica. I was left embarrassed and hurt by the rude comments made by the travel agent. We were commenting on looking forward to wearing our swimsuits, instead of winter...

Marlin Travel Cambridge Ontario / incompetent rude

Mar 10, 2013

Booking a March break trip to Disney World. Agents made unconceivable error of booking MAY instead of March. Having the 2 youngsters with me when confirming, I made the mistake of only giving cursory overview of details-hotel, check, suite, check, 11-14, wasn't until I...

Marlin Travel / horrible service

Jun 16, 2011

My fiance and I were very excited to plan our wedding with Marlin Travel. They were going to book the airfare, hotel, transfers etc. for our large group. We thought this is great! We will provide our guests with their contact information and it will be easy and smooth. WRONG! We received...

Marlin Travel / extra charge for vacations package


In March 12/2010 I booked a vacation package with Nolitours to Punta Cana (Dominican Republic), for two persons with a total price of $ 1700, 50 (Booking number 21821610) That amount was paid in full with my American Express credit card. (swipe method) I received my credit card statement...