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1.9 1841 Reviews

eDreams Complaints Summary

406 Resolved
1421 Unresolved
Our verdict: When using services from eDreams with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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eDreams reviews & complaints 1841

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3:34 pm EDT
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eDreams bad service

After booking an international return flight from Barcelona to Bogotá, I got informed by eDreams during my holidays that part of my return flight was cancelled. They cancelled my flight and booked me on another flight, giving me only 30min time to change flights in Madrid, which is impossible. After mailing / calling them, they just told me to look for an alternative myself? Why did I pay them €50 commission?
Once back home, I contacted eDreams to complain about this service. They kept replying that they were not responsible for anything, blaming the airline company. A Travel Agent should take up their responsibility, instead of leaving a guest on their holidays calling airline companies to find a solution. Result: NEVER AGAIN eDreams, better to book directly with the airline company you want to fly with!

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MarthaA
Miami, US
Apr 11, 2012 8:25 am EDT
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My friend recommended this site to me as I was looking for tickets from Madrid to Torino. I found a good deal and everything worked out just fine. I m happy to learn that eDreams is also offering deals in the US. I will definately check their fares for my next trips. I see in the Us the phone is free of chrag Thank Goodness!

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AndreaV
Harrow, GB
Mar 07, 2012 12:29 pm EST

DO NOT USE THEM.

We booked some flights with them and they charged our credit card and at the same time gave the airline our credit card details so that they charged us again. They never paid the airline direct so we ended up paying twice!

Edreams promised a refund but did not deliver and we had to open up a dispute with our credit card company.

THEY ARE SCAMMERS.

Also if you phone their customer service department it costs £1.53 per minute and they take ages to deal with you, so it is VERY EXPENSIVE.

ComplaintsBoard
J
7:49 pm EDT
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eDreams - fraud

As thousands of people, today is my turn of being scamed by edreams. I purchased my tickets and am in urgent need of help for changing the booking. Their website is full of phone numbers that do not work and emails that do not reply. The website is full of innacurate false information regarding their customer policies. After a few minutes of reseach( now...

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5:47 pm EDT
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eDreams fraudulent charges for airline ticket

I attempted to book a round trip ticket London-Limoges. After having submitted all my personal details, they responded that they could not go ahead with the booking because of server problems with Ryan Air server. I was asked to rebook which I did. I waited for 24 hrs but there was no response from them in spite of me emailing their Customer Sevices Dept, backoffice Dept, Customer Complaint Dept...Meanwhile when I checked with my Credit Card Co, it was discovered that they charged transaction fee of 4.50 pounds twice.This company should be taken to court for FRAUD.

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9:51 pm EDT
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eDreams - enightmare

This is a SCAM site - I cannot remember how I came across it but it was during a search for cheapflights Athens - Mykonos return. I purchased 2 return tickets on 18.04.10 (£152.20ea) and received a confirmation email. 9 mins later, I received an email stating my bank card had refused the payment and I should contact them with alternative bank details or...

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9:04 pm EDT
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eDreams rip off calls to customer support

O not use edreams to book your flights etc, reason it will cost you ££££££££££'s to call their premium support line if you have a need to speak to them. This company rips you off on phone charges to sort out problems. I booked flights through them, then the airline cancelled the flight. I have been trying to conytact them for the last few days to arrangre a refund. There is no way to get through to them by email to sort out the problem. When you get through to them @£1.53p/min you get put on hold as alll their agants are busy and pay lots to listen to their on hold music. Repeat do not use them if you think you may need to talk witrh them, its very expensive with no guarantee of a solution before you run up a huge phone bill.

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1:49 pm EDT
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eDreams charging scam

I too have had dreadful problems with edreams. The jury's out on whether they are wilfully fraudulent of wildly incompetent but either way they should not be used. I used them last week to book a flight to Amsterdam. The following day we received am email saying that there had been a problem processing the booking and requesting email or telephone notification of all our credit card details, passport nos etc. We immediately emailed to cancel the order. They emailed back verifying cancellation at no charge. The following day however the amount was debited twice from the account although one was described as a debit and the other as a correction. Despite repeated emails they have still failed to rectify this, so I have paid DOUBLE the amount for NO FLIGHT tickets!

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Hanna4ub
, GB
Apr 28, 2016 5:25 am EDT
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Edreams have charged service fee separately to flight costs. At the time of booking the price stated didn't show the additional costs to the customer.

When I called up to enquire they were not helpful and just simply stated that they do charge this.

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Makana22
, DE
Nov 27, 2013 2:01 pm EST
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I am surprised edreams still exists. The company scams so many people. I think the most people do not report it, because they cant be bothered. I booked a flight on Ryanair and edreams charged me 22 Euros more than all the documents I have of the final charges. I wrote back and forth to various representatives, sending proof of all the documentations and in the end they stopped responding. I live in Germany and sent a complaint letter to the newspaper here, that specialized in trouble with travel companies. They took the issue up with edreams and the response was "no comment". If edreams chooses to illegially charge extra for each booking, then they are making millions by unlawful charges. This company has wasted my time, energy and nerves and of course for 22 euros I did not follow up on trying longer to have 22 euros returned. I commend anyone who takes this company to court!

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against edreams.com
Wherever, US
Sep 06, 2013 11:11 am EDT

I am forming a lawsuit against edreams. Please email edreamslawsuit@gmail.com. So many of us have been scammed by edreams.com. Please send your story, let's help each other fight back! ps help spread the message on this page!

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mor34il
, IL
Mar 23, 2012 11:22 am EDT

does any one know how can you lawsuit edreams i have been in discussion with their retarted customer "service" for 3 weeks now and they charged me money for a flight they did not book., is there any way to law suite them by a group of people, this is a fraud company and it needs to be stopped

I will appreciate if some one can transfer me details to my email at:
agfreedomehotmail@gmail.com

I really appreciate it, and learn from my experience DO NOT BOOK FROM THEM
THEY DO NOT ANSWER PHONES
THEY REPLY TO EMAIL AFTER 4-7 DAYS WIT ###IC COPY PASTE ANSWERS
I ended paying for a flight they charged and did not punch and spent from 3am to 8pm waiting for my other booking with esyjet at last after i understood there is no hope
THANK YOU

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flowere
, NL
Jan 26, 2012 3:38 am EST
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Once I have bought two tickets in edreams website and guess what.. At the airport we were told that we hadn't paid for the luggage and we had to pay if we wanted to register it. When I was buying tickets I haven't seen any notice in edreams website, that baggage fee was not included and that we had to pay additional fee. So, we had to pay 30 eu for one piece of luggage at the airport. After returning home, I emailed edreams but they have blamed me for the accident as luggage policy is available under General Conditions. I have replied them that EU regulation oblige them to communicate price supplements in a clear, transparent and unambiguous way and other vendors clearly show that the price is without luggage price (i.e. check easyjet) AND that I had tried to read General Conditions but it is just impossible to read it in time (booking transaction just timesout and form has to be filled again). Do they think it is appropriate way to notify about such a important thing like additional price for the baggage? They haven't reacted to my second email and my money was gone, of course.

But it is not the worst.

Next time I was foolish enough to buy tickets in their website again. This time we haven't been admitted to the flight. The girl at the airport told us that she could not find us in the system and that the reservation haven't been made! I called to eDreams customer service but there was no one on duty there. We have shown her the email from edreams with all the information about flight, but she couldn't help us. We had to buy another tickets and fly the next day! We had a lot of inconveniences because of this, so I've emailed edreams again demanding a refund. But they have stated that it was our fault, because we got only one email from them with all the flight information, but it was not the ticket and we had to receive another email with the tickets (which we haven't gotten, of course). They've told us that it was our fault that we haven't gotten these tickets and that they will not refund money for us! They have offered us to use edreams 10 euro discount to be used for the next time DD How ironic is that? I will never ever use this edreams service again. I've already told about them to all my friends and I will write about them in every travel and services website. People should know about them. I hope that crisis will affect these scammers.

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diddyt
harrogate, GB
Sep 18, 2011 11:13 am EDT

I too have had problems with edreams. Very long story short: I finally recovered my refund by seeking advice firstly from the european commission for consumers in brussels and then the uk european consumer centre (ECC) to whom I was directed. As I had paid by visa debit card, I was told to approach visa under their chargeback scheme and because I had all the relevant documentary proof of my assertions, they took up my case and within days I was reimbursed. I realise, however, that most people use credit cards with which to pay and so recovery, I'm sure, is a different matter. The most valuable advice I was given by the ECC was to register a complaint with themselves or trading standards, who, upon receiving a number in respect of any one company would take up the issue with their opposite number in the offending company's country (there is no pan-european regulatory body). edreams merged with opodo and govoyages this year and so become a component of an online travel agency to rival that of expedia and last minute - scary! At the same time I find this reassuring too as they surely must subscribe to certain standards of business practice. They have been fined a substantial sum this year by the italian antitrust office for poor practices as outlined by the many online complaints. Don't limit your complaint to a message board! My belief from my experience is that they are incompetent, ill trained, poorly managed, poorly versed in banking practices, perhaps lacking in english language skills etc etc (although not so much on the sales side!). My advice if you have a legitimate complaint - contact your country's trading standards or equivalent; european consumer centre or equivalent - whatever regulatory body you can find (via internet search). Formally register your complaint!

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12:39 pm EDT
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eDreams my money taken but no ticket issued!

Before this we had bought tickets from eDreams with success on 2 seperate occasions. But now, this 3rd time, we have become a victim too. On June 28, 2011 I booked a flight from Amsterdam to Bucharest for my wife with eDreams.com. We wanted to pay online with our MasterCard but this transaction 'failed'. We were supposed to use an alternative payment method: bank transfer. We sent an email to the customer helpdesk and they provided us with the details (account number (IBAN) + Swift code). account: IBAN: GB85DEUT40508129608901 BIC : DEUTGB2LXXX, account holder: Vacaciones eDreams S.L.
It turns out to be an eDreams' bank account at the Deutsche Bank in the UK. We emailed the customer department with proof that the bank tranfer had been done using screenshot of my online bank statement showing the transaction benefitting eDreams. (They wanted proof via fax but we don't own a fax machine)
Of course, the bank transfer succeded but after this nothing happened. My money (287, 59 euros) was gone but the ticket did NOT get issued and my wife would miss her flight. So we called and emailed eDreams many times. When on the phone they seem polite but they actually don't or can't help you. In the meantime we bought another ticket at another company because eDreams would not issue the ticket. eDreams mentioned to us that they did not recieve any payment from me in their bank account.
I've also sent my complete complaint via email to their complaints department on August 5, 2011, but eDreams did not bother even to confirm reciept of my complaint. Since eDreams did NOT issue a ticket we have been asking them to give us back our money. A month has passed and now it is September 5th and still no co-operation from this company. In future I will use other travel agents who will normally issue your tickets within 5 minutes via email immediately after the payment!

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No Happy Jan
Bondi Junction, AU
Jul 31, 2012 2:33 pm EDT

I have had issues too. I booked a ticket from Edreams from BCN to Amsterdam. Edreams have charged me twice and Vueling once for amounts over $200 for a ticket. On Edreams Ticket confirmation it state "the airline will charge your credit card for the amount of the ticket and Edreams will only charge a service fee". Edreams has taken more than a service fee though the full ticket amount as well. Edreams had breached their own terms and conditions and the staff cannot understand the issue. When I call customer service you speak to people in India who obviously do not understand the seriousness of this. I have spoken to 5 people and 2 of them said send me a copy of the charges on your statement and we look into it, when I do so I then receive an out of office response., I am very concerned how and why this has happened and how Edreams has requested money to be taken off my credit card without my authority. I have contacted Vueling the airline company and they replyed stating that they have looked into it and Edreams is at fault and ill need to request reimbursement from Edreams, Edreams is stating that they are going to recover the funds from Vueling. Edreams is clearly at fault and they have charged me twice, they do not want to return my money, I would not use them again and warn everyone else the same.

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AJ Johnstone
Sydney, AU
Sep 27, 2011 12:39 pm EDT

Agree.. Quite sad these companies exist to extort people. I made the mistake of registering & providing all personal details including passport number & just before I whipped out the credit card, I wanted to check the itinerary & I swear.. It pays to do some research. The supposed flight from Sydney to Melbourne in Australia was with an airline called Trans Brasil...After a quick search the airline has ceased operation in 2001?!?!?! Is that just being extremely lazy in terms of deceiving people?
So ****ing glad they will not get a cent from me. Buyer beware!

ComplaintsBoard
S
8:11 pm EDT
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eDreams refund

Recently I purchased a flight with edreams, unfortunately shortly after I had to cancel my trip. Luckily I took out insurance with the company at an additional €14. My reason for cancelling the trip was covered under the policy regulations yet still I have not heard back from them. When I first sought a refund I was e-mailing various people back and forth back and forth, every week they would request a new set of forms from my employer/bank etc. Finally the e-mails stopped and I successfully returned the extensive pile of forms (much to their surprise I'd imagine). It has now been two weeks since the last e-mail was sent and I haven't heard anything back from the company. That is a total of two months of ridiculous form filling and now there is a chance I may not even receive my money back as they have to 'study' the information I provided. It is absolutely ridiculous, at the end of the day I have a genuine reason for cancelling my trip and I even took out insurance. I am so annoyed how companies can get away with treating customers like this. It is a lot of money to me and I am so annoyed how they have wasted my time and mistreated me.

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eDreams.net
Miami Beach, US
Aug 01, 2011 5:00 pm EDT
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Good Morning,
Would you please send me an email with the confirmation number and all details to: edreams.onrep.en@edreams.com
Our customer representative will get back to you in order to solve this issue.
Thanks

eDreams

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5:09 pm EDT
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eDreams non booking of tickets but money taken

I booked a flight on the 18th of July from Lisbon to London on behalf of my partner with edreams on their website I followed the correct procedure and when I had put all my payment details in and the site accepted payment a notice then appeared to say thet the flights could not be booked and monies would not be taken from my account. This however did not happen and now I have £248.66 pending in my available balance and I am unable to buy another flight. So no tickets and no flight. I have emailed them on numerous occasions and have received one reply asking for more details and to have a nice day! This has been a complete disaster and the flights were for the 25th july returning on the 3rd August and now the cost has risen even further. I have also tried ringing but it costs £1.35 mer minute via a land line and more if a mobile is to be used and this is all I have. I am so disappointed and after reading complaints from other people it seems unlikely I'll recieve the money back in time to book with another company. I am a single parent and work hard and to have this amount of money taken from me without any explanation with the added insult of having to pay £17 debit card fee for the priviledge is a disgrace. Please help me. I wouldn't mind if they actually booked the flights for me now I would be eternally grateful if they did but they are now saying they have no record of any such booking.

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Miami Beach, US
Jul 21, 2011 5:14 pm EDT
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Dear Carolneen,
Please allow us to apologize for the inconveniences caused. Could you please send an email with your contact details and all information to: ana.gomez@edreams.com
I will be glad to help you with this case.

Regards,

Ana @ eDreams

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1:21 pm EDT
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eDreams excessive charges

I tried to book a flight on edreams but was lucky that they don't accept Visa Debit cards. I noticed that they charge £19 to process card payments, which I consider excessive. Also they ask for a passport number just to be able to register with them, something which other booking sites do not require . I was unable to get through to an operator on their call line and have yet to receive an email regarding a query I had. I ended up booking with travel republic which was cheaper because they don't charge for card payments. Their customer ratings also seem much better

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eDreams.net
Miami Beach, US
Jul 13, 2011 6:50 pm EDT
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Dear Ade7,

We are sorry that you had so much trouble when booking with eDreams.
We are required by the Airlines to collect passport numbers to avoid false matches with no-fly lists. If you have the same name as another person thats happens to be on a watch list, things like middle names, dates of birth and passport numbers will distinguish you from that person.
Our customer service representatives are available at Tel: [protected] You can also contact us by email at: edreams.onrep.en@edreams.com
We hope you had a safe trip,

eDreams

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3:11 pm EDT
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eDreams Money taken from card despite 'unconfirmed booking'

I tried to book a flight with edreams but the online payment crashed half way through doing the transaction. An email came through to me to say that my booking was not confirmed. I checked that money hadn't left my account and waited for the 24 hours I was told to wait for a confirmation email. No email came and still no money from my card, so I booked a flight elsewhere presuming that this had been cancelled.

I checked through my bank statement and can now see that the money was taken from my card 3 days later but there was no further email about the confirmed flight.

I subesqunetly wrote to edreams and have had three appalling emails back, none of which actually answered any of my questions. I have threatened to call the police as this appears to be fraudulent and now no one replies to my emails at all.

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eDreams.net
Miami Beach, US
Jul 06, 2011 4:39 pm EDT
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Dear Customer,
Please send an email with your locator number and flight itinerary to : Facebook.claims@edreams.com
We will get back to you as soon as possible

Regards
eDreams

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9:41 am EDT
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eDreams atrocious support

I have used edreams twice over the years but never again. They are almost impossible to deal with by email and that presents problems when the Customer is outside of Europe/USA.

They have sent me incorrect flight details, then said "sometimes the system picks up these erroneous sectors... because the fare basis is cheaper".

I cannot fathom how some airlines allow edreams to operate like this.

ALSO, edreams CHARGES A PREMIUM FEE FOR PAYING BY CREDIT CARD. THAT IS IN BREACH OF THE CREDIT CARD RULES IN MY PART OF THE WORLD. IN NUMEROUS EMAILS edreams DENY CHARGING A FEE FOR PAYING BY CREDIT CARD. THAT'S MORE EVIDENCE THEIR SUPPORT TEAM HAVE NOT GOT A CLUE!

I recommend people deal direct with the airline, online of course. They are bound to be cheaper so long as you are willing to hunt around

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babbou2
, FR
Aug 19, 2011 6:36 pm EDT

I used edreams to order a ticket from Paris to Bydgoszcz in Poland. I tried to contact them for an error in my reservation. I spent 5 hours on the phone and sent several emails, no answer at all. They do not respect the customer.

I recommend people not to order on edreams. It is not a serious company, no respect at all for the customer.

eDreams.net
eDreams.net
Miami Beach, US
Aug 25, 2011 5:58 pm EDT
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Dear customer,

We are sorry to hear about this bad experience. Please send us an email to: edreams.onrep.en@edreams.com
We will help you correct any errors on your reservation as soon as possible.

Have a safe trip

eDreams

eDreams.net
eDreams.net
Miami Beach, US
Jun 22, 2011 5:25 pm EDT
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Dear Customer,

Please accept our apologies for any inconvenience caused. Would you send an email with your locator number and all travel details to my atenttion so I can check on this case?

Thank you very mcuh,

Ana @ eDreams
ana.gomez@eDreams.com

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9:10 pm EDT
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eDreams took money, no flight

edreams gave my husband a confirmation number and took the money for the flight out of his account. once he arrived at the airport he was told the seat was reserved but had not been paid for. Where is our Money? he had to pay for another flight. tried to send complaint and it wouldn't go thru. horrible experience.

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eDreams.net
Miami Beach, US
Jun 10, 2011 2:46 pm EDT
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Dear customer,

Thank you for contacting us. I have received your email and you will get an answer asap.

Thanks

eDreams

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RIPPED OFF 800
Oliver, CA
Jun 10, 2011 4:59 am EDT
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My daughter got this:
> > Thank you for booking with eDreams. We would like to inform you that our Security Department after checking over your reservation has estimated that, for security purposes, we kindly request that, to complete this booking you proceed to make a deposit.
> > The request for bank transfer is not due to a credit card problem, but rather due to a security measure that eDreams applies.
> > We remark that it is important to make the wire as soon as possible in order to avoid fare modifications.

eDreams.net
eDreams.net
Miami Beach, US
Jun 06, 2011 3:01 pm EDT
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Dear Customer, We would like to apologize for the inconveniences. Please send us an email with the confirmation number and your contact information to: servicio-cliente@edreams.com.mx / reclamaciones@edreams.com.mx We will check on this issue immediately.

eDreams

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11:04 am EDT
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eDreams taking the amount of £72.54, just for trying to book a ticket, nothing was booked but i was charged on the a couple days later??

dear sir or madam,
On the 5th of may i have tried to book a flight tichet on line, so i tried Edreams for a cheap one and for the first time, that nifgt i could not book anything although i put my bank details..., payment and booking was denied. so i tried and was succsesful on the 11 of may, i booked with bell air and the right amounth was taken out the same day.
then i looked i my statment to find out that Edreams limited took the amount of £72.54 on the 9th of may just after my failed trial of booking. i am very unhappy as you can't speak to no one, and the number they have on enternet not working. your sincerely malika jones

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Elvira Rebolj
, US
Mar 29, 2017 6:08 am EDT

Hello,

Today I was trying to book two tickets from venice traviso to barcelona on 8.6.2028 - 12.6.2017. At the end of booking process it wrote error, so no booking was made but you allready took the money 188, something. The ticekt costed 288, and something. I think the problem was i didn't had anough money on my card. Now I do! Can you please check and either take 100 eur that are still missing and send me confirmation and tickets or give me money back, please!

Please please help ASSP!
Elvira Rebolj
elvira.rebolj@gmail.com

Sent from my iPhone

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jiao
Iowa City, US
Feb 05, 2015 8:07 pm EST

Dear edreams staff,
I have already purchase my 2 tickets, however, I haven't got my e-tickets until now. I feel a little bit worried, for I have already sent your two emails to talk about that. You said you have sent my e-tickets to me, but I don't see them. And you don't reply my second e-mail until now. I hope you could response me as soon as possible.
Thanks

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aryadna16
, HU
Nov 17, 2014 11:34 am EST

Hi, Last Sunday I booked a return tichet from Viena to Chisinau (MD)...through Kiev... and recieved 2 confirmation emails BUT NO TICKETS! IT COST 290 euros. I called the customer service (number on the site) but it sait this wasnt assigned... I sent several emails... no answer, no tickets... money lost, family visit ruined... see at the Court, Eadreaams

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Debra Debra Smith
Jefferson, US
Oct 17, 2014 12:56 pm EDT

We booked a flight from Rome to Munich Germany on August 26. We were charged $513.37 for 3 adults. That was the price we agreed for the flight. I received my credit card statement and there is an extra charge of $130.44 charged to EDREAMS LIMITED LONDRES GB. Why am I being charge this extra amount? Can you e-mail me at bobdebsmith@msn.com? Please respond to my questions. Thank you, Debra Smith

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J
jaip
Liverpool, GB
Sep 28, 2011 10:50 am EDT

hi, i just need contact number of edreams limited. or email address. thanks alot

J
J
jaip
Liverpool, GB
Sep 28, 2011 10:49 am EDT

hi, i wantg to contact edreams limited. pls let me know ur number or email address. thanks alot

eDreams.net
eDreams.net
Miami Beach, US
May 19, 2011 5:17 pm EDT
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Mr Jones,
We apologize for the inconveniences, please send an email with all the information to: customerservice@edreams.com Our Representatives will gladly help you.
eDreams Team

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10:51 am EDT
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eDreams airline refund/credit/changes

I purchased airline tickets from London to Venice return with Brtish Airways for this Oct using Edreams. Due to unfortunate illness we have had to cancel holiday plans. When I went to cancel the flight tickets Edreams told me that I had purchased non-refundable tickets. I asked for a credit towards another flight at a later time they told me I couldn't do that. I contacted BA directly and was told that no I could n't get a refund but I could make changes (cost 60 GBP per passenger) I conveyed this to Edreams and they said oh, yes I could make changes but it would cost me 90GBP per passenger. They then told me that I couldn't make any changes via email that I had to phone them directly. I live in Canada. They then sent me a phone number, which can't be used in Canada.I asked for another phone number and spent all day friday trying to get ahold of someone - no answer in the office. After reading the coments on this web-site I think I have just kissed my air-fare goodbye. I can't get a hold of anyone to help. Lesson to self: Always book tickets directly with the airline.

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Update by moie
Mar 26, 2011 10:51 am EDT

I have booked 2 return tickets London to Venice in Oct on BA via Edreams. Due to sudden and unfortunate illness we have had to cancel all our holiday plans. I went back to Edream only to be told that I had purchased Non-refundable tickets. I called BA and they said I would be able to make changes cost would be £60 per person. Edreams has first told me I couldn't make any changes. I passed on the info from BA. and then they said that Oh, I could make changes but it would cost me £90 per passenger. Then they said I could make changes online and now they are saying that I have to call them in person. I live in Canada. The numbers that they gave me don't work from here and I passed that info on to them - their reply was another phone number. I have spent all day Friday trying to get a hold of someone in the office but there was no answer. I feel like I'm getting a total run-around. All I wanted was either a refund or a credit, now I'll settle for making changes to the tickets and I can't even get that. Right now after finding this site I feel like I've just kissed the price of those tickets good-bye. Less on #1 - buy directly from the airlines.

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Candsanne
Melbourne, AU
Sep 07, 2013 8:43 pm EDT
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I am absolutely appalled with this company! Wish I had read the reviews before booking a flight with this company. I had to cancel my flight due to sickness, was offered a credit to use for a year. Which is great, but I have been messed around by edreams stating the credit is with Quantas. I have spent over $150 on telephone calls to try and rebook. I contacted Quantas who advised that EDREAMS have cancelled the flight and as they are the agent who I have booked with, my flight has to be booked via them. The customer service I received from EDREAMS is disgraceful! You have taken my money & repeatedly saying the flight should be booked again with Quantas. This IS NOT THE CASE AS I have spoken with QUANTAS who have advised that it should be booked through you! You are the agent I booked with, I have paid you for a flight, yet I cannot rebook! As I cancelled my flight with you, the credit is to be booked VIA YOU! This has been going on for a week now and I am frustrated with the service I have received. Totally rude & very unwilling to help!

eDreams.net
eDreams.net
Miami Beach, US
Mar 28, 2011 2:39 pm EDT
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Dear Moie,

First of all please accept our apologies for the inconveniences. Please send me an email to ana.gomez@edreams.com so I can have your contact information, and be able to help you with your request.

Have a nice day,

Ana Gomez
eDreams

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8:18 pm EST
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eDreams Another fraud! Down with edream! Fight for our right

Edreams confirmed my reservation but not confirm the receipt of the payment. However, they have taken the 210.99 USD from my account. Then, Edreams asked me to fax or email my passport and credit card in the name of the security measure ! This is a fraud mafia. There are so many complaints on their fraud ! We should together do something. We should post the fraud of Edreams not only here but also on facebook and twitter. Facebook and twitter can topple the Tunisian and Egyption government, much less to say an Edreams. Let us fight for our rights !

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iraq
,
Apr 19, 2012 2:33 am EDT
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yes e dream ?
Yes I am the subject to the monument is clearly from e dream was the ability to withdraw the amount of 474.22 $, 534, 92 $ from visa card and company is dragging to return the money its feet in the end I will sue the company. I think that European companies fair, but this error

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valjean83
, ES
Mar 13, 2011 8:38 am EDT
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I am starting to think I have really been scammed by Edreams too. I got a flight for 200 euros, my credit card was correctly charged, and five days later they charged me 500 more euros for no reason, and with no explanation. It's been a month of emails and calls and they insist that the price in webpage was "incorrect", and that they had to correct this price, thus charging me 500 more euros. This is plain fraud, I don't know how they can get away with this. I will keep fighting and I have contacted comsumer unions in Spain, where I bought the ticket. I am amazed to see how many people had similar troubles with them!

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eDreams impossible dealings

On thursday-morning 10 Februari we booked with eDream:
this is what we received:

Confirmed booking – pending of payment
- Reservation number Z64OYY
Information on your booking

Status of your booking
Important !
We are currently checking a problem we have detected with your bank card during the payment process. As soon as we have verified that everything is correct we will send you a ticket as indicated below. If it is not possible to complete the payment with the credit card provided we will contact you by email to inform you of how your ticket can be issued.

If we do not encounter any problems during the payment process, the ticket for this reservation will be issued in the form of an electronic ticket (e-ticket). The confirmation of the e-ticket will be sent as a second email to the email address specified below. You will not be sent any paper documentation.
Next steps:
1. Your reservation is confirmed but has not been paid. Please wait until we contact you again before making a new reservation. Your reservation is confirmed. You will see the details and flight itinerary below.
2. If the data is exact, we will charge the ticket to your bank card and send you an e-mail confirming the purchase. Do not go to the airport before receiving the second confirmation e-mail from eDreams. This second e-mail will be sent to you once we have verified the exactness of the reservation and that your card has been charged for the corresponding amount.

So we waited for the second email, the e-Ticket
Then friday-morning:

-- On Fri, 2/11/11, Elena Atanasova wrote:

From: Elena Atanasova
Subject: Z64OYY
To: [protected]@YAHOO.COM
Date: Friday, February 11, 2011, 6:46 AMDear customer,
 Regarding your flight reservation with eDreams, we must inform you that the actual fare of your flight has changed from 370.24 eur to  448.24 eur
Would you still like to confirm the reservation? Please let us know as soon as possible.
 We apologise for the inconvenience.
 Best Regards

our reply,
From: ganbolor oyundari [mailto:[protected]@yahoo.com]
Sent: sábado, 12 de febrero de 2011 02:43
To: Elena Atanasova
Subject: Re: Z64OYY

WHAT?
70 euro more without giving any specific reason?
Are you crazy?
I have a booking-/confirmation from you, sent and printed Thursday.
I consider this legally binding.
I send a screenshot in an attachement.
What kind of company are you?
Kinds regards,  
F van der Harst,
Ulaan Baatar Mongolia

-- On Sat, 2/12/11, Elena Atanasova wrote:
From: Elena Atanasova
Subject: RE: Z64OYY
To: "'ganbolor oyundari'"
Date: Saturday, February 12, 2011, 4:23 AM

Dear customer,
 We would like to remind you that  our fares can only be guaranteed for 24hrs. This period includes week-ends and bank holidays.
 Please let us know if you would like to make a new reservation, so that we can cancel the reservation Z64OYY.
 
Kind regards
 Elena Atanasova
Flights Department
elena.[protected]@edreams.com

From: ganbolor oyundari [mailto:[protected]@yahoo.com]
Sent: sábado, 12 de febrero de 2011 15:21
To: Elena Atanasova
Subject: RE: Z64OYY

Sorry mss Atanasova, I think you don't understand the real situation.
You can not hold me responsible for not answering you within 24 hours, if you don't want to take into account that there is a 7 -hours time-difference between UlaanBaatar/Mongolia and Spain. I have checked my mail every 5 minutes, since replying to your mail yesterday-evening.

As said, we live in Ulaan Baatar, Mongolia.
The reservation Z64OYY is for a flight from Beijing to Bangkok, two way, for my 20-yr-old daughter.
She is on the way to the airport in Beijing, with a printed confirmation of her flight-booking from your company in her pocket, but no telephone or other means of communication.
She left Ulaan Baatar 28 hours ago by train, Friday-afternoon, thinking her flight-reservation was all in order, since my credit-card would take care of payment.
Then late friday-evening you tell me my card has 'some problem'.
My card has no problem at all, it has a 2500 euro daily limit.
Ulaan Baatar and Beijing are 2500 km apart, she travels by train and bus, about 42 hours altogether,  and you ask me if I want to change my reservation?
Of course not!
And still you gave me no reason for the sudden 75 euro price-hike.

Tonight or tomorrow-morning she will arrive in Beijing, and will check this mail-address.
If there is no confirmation of payment, and she read this conversation, she will go immediately to the offices of SouthernChina Airlines herself, she speaks fluent Chinese.
If they refuse her the ticket that you have reserved for her, for the price stated in the confirmation, I see no other way than to hold you and your company liable for the ensuing costs.
I may be far away, and have no personal face for you, but I am not crazy nor stupid.
So please bill my credit card for the amount of €370, 24, and send us a confirmation of that.

Greetings,
F van der Harst,  
Ulaan Baatar

---After sending the email above, I called International Card Services in Holland, who issued my VISA-card, they said there was no problem, and indeed eDreams has tried to withdraw 370 euro from my card-account, BUT HAD THEN CANCELLED THAT…
I sent the email below:

Dear Mss Atanasove
For safety's sake I have called my credit-card-company, ICS, they have assured me there is absolutely nothing wrong with my credit.
They stated that eDreams tried to charge me for 370 euro, which was OK'd, AND THEN WITHDREW THAT REQUEST, thursday-morning Februari 10, European time.
Which to me means, it is not my fault that certain time-frames are running out.

SO I repeat my questions:
Why do you try to charge me 75 euro's more?
Why do you not trust my credit-card, if even ICS says I am totally OK?
Why do you send flight-confirmations if they are worth nothing?
Why do you you blame me for delays which are surely NOT my fault?

I did some reading in complaints-blogs on the net, it seems you as a company solve problems only AFTER they end upon the Big Bad Blogosfere.
Rest assured I will do my utmost best to make sure EVERY visitor to your website will know about how you treat your customers.

My daughter will show up well in time Monday-morning to catch flight CZ3180, and we hold you responsible if she is not to fly then and there.
And FYI, that is Morning-time BEijing-time!

An angry father,
F van der Harst
UlaanBaataar
Mongolia.

They relplied swiftly:

Dear madam,
We already refunded the amount on your credit card ( I m sending you the provment) and the only option for paing this reservation is bank tranfer. have in mind that the reservation is confirm,
but there is no ticket issued.   As soon as we recive the bank transfer we can issue the ticket.
 
[protected] 10/02/2011 08:52 PAID 375.34 EUR VINT OK
[protected] 10/02/2011 08:52 REFUNDED 375.34 EUR VINT
Confirmación o Refund finalizado con éxito
 
Elena Atanasova
Flights Department
elena.[protected]@edreams.com

Then I sent this, and she put her answers in between`:

--- On Sat, 2/12/11, Elena Atanasova wrote:
From: Elena Atanasova
Subject: RE: Z64OYY-2
To: "'ganbolor oyundari'"
Date: Saturday, February 12, 2011, 9:27 AM

Dear madam,
Please find bellow the answers of your questions. Have a nice evening!
kind regards,
 
Elena Atanasova
Flights Department
elena.[protected]@edreams.com

From: ganbolor oyundari [mailto:[protected]@yahoo.com]
Sent: sábado, 12 de febrero de 2011 15:58
To: Elena Atanasova
Subject: RE: Z64OYY-2
Saturday, February 12, 2011, 9:27 AM
Dear madam,
Please find bellow the answers of your questions. Have a nice evening!
 
For safety's sake I have called my credit-card-company, ICS, they have assured me there is absolutely nothing wrong with my credit.
They stated that eDreams tried to charge me for 370 euro, which was OK'd, AND THEN WITHDREW THAT REQUEST, thursday-morning Februari 10, European time.
Which to me means, it is not my fault that certain time-frames are running out.

SO I repeat my questions:
Why do you try to charge me 75 euro's more? 
*The only option of payment for this reservation is bank transfer, and till we not recive the payment we can not garantee the price of the ticket.
Why do you not trust my credit-card, if even ICS says I am totally OK? 
*It is for security messures and it is part of the company rules. 
Why do you send flight-confirmations if they are worth nothing?  
*The first email is reservation only. You have to  recive second email with e ticket.
Why do you you blame me for delays which are surely NOT my fault?
**no answer!**
I did some reading in complaints-blogs on the net, it seems you as a company solve problems only AFTER they end upon the Big Bad Blogosfere.
Rest assured I will do my utmost best to make sure EVERY visitor to your website will know about how you treat your customers.

My daughter will show up well in time Monday-morning to catch flight CZ3180, and we hold you responsible if she is not to fly then and there.
And FYI, that is Morning-time BEijing-time!
An angry father,
F van der Harst
UlaanBaataar
Mongolia.

3 o'clock in the morning, I paid €370 Bank to Bank, then sent this email:

You really need to learn emails:
1) -I am a FATHER, not a 'madam'.
2) -you don't answer my question about HOW MUCH I should pay Bank-to-Bank.
3) -you don't answer wether a screenshot-PDF will do as proof-of-payment.

On the first  error only you can act, the other two I have done to my best possibilities:
-I just paid 370 euro and a trifling to mentioned bank account, in London.
-I have made screenshots of that transaction as it show up in my online-bank website, as I have really no way of sending a fax from Mongolia at this hour (Sunday-morning 03.00 AM)
Please find them attached as PDF.
And now I will get some sleep, and not be able to answer any email for 8 hours.
F van der Harst
Ulaan Baatar
Mongolia

All Sunday it was extremely quiet, although I checked mail very ten minutes.
We were worried that we heard nothing of either daughter or Atanasova, but hey, it seemed to work.
No news is sometimes good news.

As I mentioned above, our daughter had departed Friday-afternoon by Mongolian local train to Zamin-UUd on the Chinese border, to arrive 6 in the morning the next day, Saturday.
She then hopped across with a border-crossing-bus service, she had bought a ticket for this in UB.
In the Chinese border-town of Erlian she was to take a sleeper-bus to Bejing, trusting that there would be place.
These busses normally run every two hours, and take 10-12 hours to get there.
But because of New-Year, there were so little passengers that several busses were cancelled.
She arrived in Bejing Sunday-morning early, found a cheap hotel, and spent the day in Beijing looking around, thinking her ticket to Bangkok was in order.
For assorted reasons Oyundairi did not contact us, but hey, why should she?
She took an early nap and Sunday-morning 4.00 Oyundairi showed up in Bejing Capital Airport, 3 hours before flight-time.
As feared, no ticket, no reservation, no name, no eDreams, nothing.
Big fight, lot's of angry people, big energy-sucking mess.

Eventually she went back to the city to contact us, as she did not want to use the $10/hour internet in the airport.
Our Valentine-Monday morning started with a nice conversation, we found a better flight, Dragon-Air, of which the offices are right outside the internet-cafe where she was.
I sent her to buy a ticket for cash money there.
I hope that works, and she will fly to Bangkok later today.
And I wrote an email to Ms Atanasova, again:

Good morning, Ms Atanasova,
I hope your morning will be as perfect as my weekend was wretched.

This morning my daughter Oyundairi went to Bejing Capital Airport, to fly to Bangkok, but there was no reservation or ticket in her name, even though I paid BtB on Saturday as you said I had to do. 
I suppose something went wrong in all the confusion about BtB and supposedly non-working credit-cards, or maybe time-zones.
Also Southern China Airlines assured her that flying to Bangkok for the price suggested on your website is absolutely impossible.
Please advise those in charge of your web-search-machine.

I don't do this everyday, and judging from your replies to my questions, you do neither.
So let's forget about trying to book a ticket through you and your company.
It seems eDreams is really that, just a dream.

Now, about the money:
I consider nothing of this all my fault, as I also outline in a copy of our conversation below.
I already transferred €370.24 to the bank-account of eDreams in London, please be so good as to send it back without delay.
And don't dare to subtract not even a cent for 'transfer-costs' or 'reservations' or whatever idea you may come up with!

My bank details:
F van der Harst, Breda.

ING-bank Amsterdam
Account nr 3816013
IBAN ING NL37 INGB [protected]

Thanx so far,  
I hope this is the last email I need to write to you,
have a nice life.

F van der Harst, Ulaan Baatar.

Around lunchtime in Europe I sent another one:

Hi Ms Atanasova,  
How's your Monday coming along?
Mine is pretty f**cked up.
What about refunding my 370 Euro?

Grt
F van der Harst
Ulaan Baatar,  
Mongolia.

After lunch I sent another slightly polite request:

Hi ms Atanasova, how was your lunch?
Mine was reasonably horrible.
My daughter is on the way from Bijing to Bangkok COMPLETELY not due to your efforts.
Quite the contrairy.
It is now evening here in Ulaan Baatar, and I think it high time for you to react.
I might get some sleep tonight.
Below I have copied all details for you, just to make sure we are talking about the same ###.
Please reply as quickly as you did before, before I sent my money your way.

Grt
F vander Harst
Ulaan Bataar,  
Mongolia.

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Ana Gomez
Miami, US
Feb 15, 2011 3:18 pm EST

Dear Madam,

We are really sorry to hear of your experience. On behalf od eDreams I'd like to apologize for thie inconvenience this may have caused. Please let me know if this issue has been resolved as we take customers feedback very seriously.

You can contact me directly at: ana.gomez@edreams.com

Kind regards
Ana Gomez

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mobregon60
, NA
Dec 14, 2016 5:03 am EST
Verified customer This comment was posted by a verified customer. Learn more
Replying to comment of Ana Gomez

This is not the only one case Ana.
Recently I was waiting for two weeks to get my electronic tickets.
The treatment of Edreams is very unprofessional. In my case I thought I had already lost the money I had paid for my tickets. The communication with Edreams in Spain was never personalized. I was lucky enough that I contacted the airline directly, and then they gave me all the details of my booking and the Edreams office that did the reservation. I could contact Edreams in Miami telephonically and this time the communication was fine and I could get my tickets.
Never before I had troubles when buying a ticket online. Only now with Edreams. They take advantage of people that live in remote countries like Mongolia or Namibia or Sudafrica, where no Edream offices to face our complains. It was a real nightmare.
I was ready to demand Edreams with IATA

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eDreams unauthorized fee

I have booked with eDreams before and hadn't had a problem until this week.
Right before I book my flight, I reviewed the cost and accepted the charges, etc for the flight. I receive my confirmation email a few minutes later and noticed that there is a fee for the travel agency that WAS NOT listed under the agreement statement i accepted. I emailed customer service and the claims department, only to receive condescending emails that state the airline charge was noted upon confirmation. NO IT WAS NOT. The charge was added AFTER I submitted my payment and they keep telling me that i'm in error when it's clear that there was an authorized charge. I'm so irritated because the phone numbers listed on their site DON'T WORK! and i might never get this resolved. Lesson learned, not booking with these jerks again!

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Francois Van der Westhuizen
, US
Feb 23, 2016 8:02 pm EST

Me too! I didn't get my ticket because they had a 'server error' yet they charged me small fees twice. Fees that weren't listed for a service I didn't receive.

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A
Amar Shah CA
, IN
Apr 13, 2011 11:31 am EDT
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Perhaps i read your thread before i booked my ticket throgh eDreams. Exactly the same problem of unauthorised fees that they have charged on my credit card after i confirm my payment. I got shocked that the screen of payment fees apeared just after i entered all my credit details and agreed for a payment. i mailed to them but not a good response. phone numbers listed on the websites are also not working. PLS NEVER BOOK THE TICKETS FROM THIS CHEATING AGENCY ! i even would like to take actions against them but don't know about where should i lodge a complaint, if anyone has any idea about this then pls let me know.

Thanks
Amar

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eDreams cancellation of return flights

Can anyone give us an actual number for eDreams - they have cancelled our return flight and we can't get hold of them

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Diya Mirghani
, IE
Dec 31, 2014 4:21 pm EST

Dear Sir/Madam
I travel from Dublin-Paris-Jeddah on 27/07/2013
I had insurance with my family 5 persons
my booking ref 4LD9TM
my return ticket on 16/08/2013 I did not use it because I was sick, I had injury to the leg duo to fall, I rang agency, they advised to cancelled the ticket, because not to loose it, when I recovered I bought another ticket, I came back to Ireland, since I came to Ireland I tried to contacted you, but no one reply to me, end of November Mrs Claire answered me and advised to get evidence from Air France that I did used the return ticket from Jeddah-Paris-Dublin on 16/08/2013, I have to wait few weeks till air Air France to reply to me, Air France letter missed one my child Mohamed Mirghani
I enclose Air France letter
I appreciate if you understand you situation and refund me the return tickets
Thanks
Diya Mirghani
Air France
To
me
Dec 5

Our Reference: [protected] AF1017 / 27JUL2013

Passenger did not travel on our lines/cancelled their booking

Dear Ms Mirghani,

Thank you for your recent communication.
Please find herewith an official confirmation that you could not use your tickets purchased from our company on 16th of August, 2014.
Passenger Name Ticket Number
MIRGHANI DIYA [protected]

Flight Number Date From To
AF 6673
16AUG JEDS CDG2C
AF 1978
16AUG CDG2E DUB1

Fare basis Taxes Total price
EUR 463.00 EUR 82.00 EUR 619.63
This confirmation cannot be interpreted as an acceptance of any liability on the part of Air France, KLM, Delta Air Lines or any other airline involved in your journey.
We understand that you require this information for insurance purposes and trust that it will serve you well in this respect.
**********************************************************************************************************************************************************************************************************
Please find herewith an official confirmation that you could not use your tickets purchased from our company on 16th of August, 2014.
Passenger Name Ticket Number
MIRGHANI MAMOUN [protected]

Flight Number Date From To
AF 6673
16AUG JEDS CDG2C
AF 1978
16AUG CDG2E DUB1

Fare basis Taxes Total price
EUR 347.00 EUR 82.00 EUR 503.63
This confirmation cannot be interpreted as an acceptance of any liability on the part of Air France, KLM, Delta Air Lines or any other airline involved in your journey.
We understand that you require this information for insurance purposes and trust that it will serve you well in this respect.
***********************************************************************************************************************************************************************************************************
Please find herewith an official confirmation that you could not use your tickets purchased from our company on 16th of August, 2014.
Passenger Name Ticket Number
MIRGHANI ULA [protected]

Flight Number Date From To
AF 6673
16AUG JEDS CDG2C
AF 1978
16AUG CDG2E DUB1

Fare basis Taxes Total price
EUR 347.00 EUR 82.00 EUR 503.63
This confirmation cannot be interpreted as an acceptance of any liability on the part of Air France, KLM, Delta Air Lines or any other airline involved in your journey.
We understand that you require this information for insurance purposes and trust that it will serve you well in this respect.
************************************************************************************************************************************************************************************************************
Please find herewith an official confirmation that you could not use your tickets purchased from our company on 16th of August, 2014.
Passenger Name Ticket Number
AHMED NAHLA [protected]

Flight Number Date From To
AF 6673
16AUG JEDS CDG2C
AF 1978
16AUG CDG2E DUB1

Fare basis Taxes Total price
EUR 463.00 EUR 82.00 EUR 619.63
This confirmation cannot be interpreted as an acceptance of any liability on the part of Air France, KLM, Delta Air Lines or any other airline involved in your journey.
We understand that you require this information for insurance purposes and trust that it will serve you well in this respect.

Yours sincerely,
A.Alvarez
Customer Care Europe

Should you wish to reply to this e-mail, or check the status of your request, please use the following link to send us your message: Click here

The data and information contained in this message may be confidential and subject to professional secrecy and is intended for the exclusive use of the recipient at the address shown above. If you receive this message by mistake, we ask you not to copy, use or disclose it. Please notify this error to the sender immediately and delete this message from your system. Société Air France - Limited company with capital of 126, 748, 775 euros - Bobigny register of companies (France) [protected], rue de Paris, 95 747 Roissy CDG CEDEX Koninklijke Luchtvaart Maatschappij N.V. (also known as KLM Royal Dutch Airlines) is registered in Amstelveen, The Netherlands, with registered number [protected].
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eDreams unissued airline ticket

I attempted to book a flight from johannesburg south africa to london (for my son who needed to urgently return to uk). Edreams offered a number of choices the best being 16/12/2010 etihad airlines 1355 to london via abu dabi £387. I accepted the offer and entered the visa electron debit card detail. Immediately I received an email advising a booking reference 5qs4wz but that there was a problem with my card and that they would advise what to do in order to effect payment and secure a ticket. They then demanded photocopies of my debit card /passport / id. I immediately went to my bank and was told the edreams had been credited with £487 at the moment of the transaction online 7.30 pm 16/12/2010. I attempted to fax them - no response. I attempted to phone - no response. I have emailed them many times requesting a ticket issue or refund - no response. Ian. [protected]@gmail.com

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Update by ianklux
Mar 03, 2011 6:54 pm EST

Actually they did refund this ticket. But the credit - to my debit card took nearly two months to be verified. i.e. The funds were returned - but took months to get back onto my card. My bank later asked me if I was crazy wanting to supply edreams all my personal details and even a photocopy of the debit card

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ysirak
, GR
Mar 02, 2011 4:17 pm EST

The requirements of eDreams are entirely ILLEGAL. I was asked to send them by FAX a copy of my ID/ Passport and Credit card. The explanation was - for security reasons.
PLEASE DONT USE THE SERVICES OF eDreams, since YOU WILL BE CHEATED!

eDreams Customer Reviews Overview

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eDreams In-depth Review

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Overall Customer Satisfaction and Reviews: Overall, eDreams has received positive reviews from customers. Users appreciate the user-friendly website, competitive prices, and reliable customer service. The platform's wide range of flight options and additional services also contribute to high customer satisfaction.

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Phone numbers

1800 200 6296 +1 (844) 539-6719 More phone numbers

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