Menu
For Business Write a review File a complaint
GoToGate Customer Service Phone, Email, Contacts

GoToGate
Reviews and Complaints

www.gotogate.com

Learn how the rating is calculated

1.1 23 Reviews 523 Complaints
Claimed
GoToGate has claimed their business profile
Write a review File a complaint

GoToGate Reviews 546

ComplaintsBoard
E
12:00 am EDT

GoToGate Proceed with Caution: Mixed Experiences Reported

As someone deeply invested in the travel industry, it pains me to see the varied experiences customers have had with Gotogate, Inc. While some have praised the efficiency and ease of booking, others have faced significant challenges. It's crucial to approach booking with caution, considering the reported issues with cancellations, refunds, and customer service. Your travel plans deserve the utmost care and attention, so proceed with vigilance when considering Gotogate for your next journey.

Read full review of GoToGate
Hide full review
ComplaintsBoard
P
11:27 pm EDT
Verified customer This review was posted by a verified customer. Learn more

GoToGate Good

It's very cheap price,and genuine, when I booked ticket after I read the reviews, manymore negative comments and 1/5 reviews only I was afraid but God grace last week I went back Riyadh to trivandrum. Overall I'm satisfied

Read full review of GoToGate
Hide full review
ComplaintsBoard
M
10:18 pm EDT
Verified customer This review was posted by a verified customer. Learn more

GoToGate Great Airtvrl

An easy way to travel anywhere with Garuda Indonesia is through online ticket booking via Airtrvl in 30 minutes there is a message to my email, I recommend it to my friends, this is an online ticket booking that I highly recommend, Airtrvl is great

Read full review of GoToGate
Hide full review
  1. Pros
    1. Competitive pricing options
    2. Wide range of flight choices
    3. User-friendly booking interface
    4. Multilingual customer support
    5. Flexible travel insurance plans
  1. Cons
    1. Limited customer service options
    2. Non-competitive pricing at times
    3. Inflexible change/cancellation policies
    4. Potential for hidden fees
ComplaintsBoard
J
Verified customer This review was posted by a verified customer. Learn more

GoToGate So quick to charge but atleast 6 months fir a refund

The worst agency to deal with lack of customer service, and supervisor that most of the times won't get back to you. They also use the airline as an excuse for refunds. I encourage you to pay a little more and book with a different agency and save yourself a headache.

Read full review of GoToGate
Hide full review
ComplaintsBoard
J
Verified customer This review was posted by a verified customer. Learn more

GoToGate Totally safe and cheap

I received my flight reservation soon after I booked the flight. I could see my reservation on the website of the airline, so it is absolutely safe to use gotogate. I needed an e-ticket, I contacted gotogate via facebook and they sent me the e-ticket 2 days later. I am very satisfied.

Read full review of GoToGate
Hide full review
ComplaintsBoard
M
Verified customer This review was posted by a verified customer. Learn more

GoToGate Gotogate never again

NEVER AGAIN.
Not to reach site not working in during start after covid-19 stay hour online by phone from Europe. Booked flight two companies return flight within one hour canceled by company and then started the problems having only a departure ticked. Cancellation to Airline, airline send to Gotogate and they don't answer phone.

Read full review of GoToGate
Hide full review
ComplaintsBoard
H
Verified customer This review was posted by a verified customer. Learn more

GoToGate Very nice company

We ordered a pair of tickets to Cyprus and back to Israel.
We were under huge pressure because we only looked at the reviews after booking.
We really expected problems from the moment the order was closed...
To my surprise and of course also to my joy, everything went smoothly and the price was excellent.
Even when using the customer service chat, there was a quick response

Read full review of GoToGate
Hide full review
ComplaintsBoard
H
Verified customer This review was posted by a verified customer. Learn more

GoToGate This company is not bad

This company is not bad. I just returned from Miami using this company. Initially, I was unsure due to the reviews, but my friends and I had no problems with the flight. I would recommend it. Additionally, I suggest downloading the planes app for any updates that may arise.

Read full review of GoToGate and 4 comments
Hide full review
4 comments
Add a comment
H
H
Hulkwo
Send a message
Verified customer This complaint was posted by a verified customer. Learn more

In my distress, I accidentally booked two tickets with Gotogate for my nephews funeral. I booked the wrong date. I immediately called them asking to change date. They said I had to read out to the Airline (Breeze). I did. *** refunded the money back to them. They said they never received it. So I am in distress, I rebooked for correct date immediately afterwards, not realizing I am dealing with a scam company. They said my credit card didnt go through although I have these two charges showing on my account. I have called them constantly and they give me a different excuse every time. I am already stressed trying to get to the funeral and dealing with them has been a nightmare. I have reported it to be bank. When I reached out to them again the agent told me it will now take several months because I have my bank involved.

K
K
Kinpita
Send a message
Verified customer This complaint was posted by a verified customer. Learn more

scammed - no legit phone contact either to correct anything, run around constantly, notified credit card company too

H
H
HempFortune
Send a message
Verified customer This complaint was posted by a verified customer. Learn more

I booked a flight from New York to Los Angeles on February 21, I realize I booked the wrong date, call them back to have them cancel, I made them hold my phone call while they doing the cancellation to make sure I got an email from them confirming the flight cancellation. I know the US law any airline or broker doing business in the country, we have 24 hours to cancel with a full refund. They promised me a refund, but the next day I got an email stating the refund was partial, not the full amount. Waiting for two weeks hoping for the rest, on March 3rd I called them to demand the rest of the refund and also informed the customer service about the law and that I'll file a complaint to the Better Business Bureau. He promised someone will look into it and get back to me within 48 hours. Nothing for two weeks. Today I called my credit card company and they will dispute with Gotogate and refund the rest to my account.

J
J
Joro
Send a message
Verified customer This complaint was posted by a verified customer. Learn more

The worse company to book a flight we had a scheduled change we change the time on our flight we were told everything has been updated on the day of travel got to the ticket counter was told there only one flight was scheduled.In order to go to *** we had to purchase tickets to depart and we will be refunded from go to gate we been waiting a 1 year and half very upset.Can someone please help us ?

ComplaintsBoard
A
7:43 pm EST
Verified customer The reviewer confirmed their account using Facebook. Learn more

GoToGate Customer Reference Number 40-[protected]

his is Adam Everitt. I have been a long-time faithful customer with Booking.com. I had to cancel my Flight from Honolulu to Manila on 03 September 2023 Customer reference number, 40-[protected]. I worked with Philippine airlines to get the refund and eventually they agreed because of the nature of cancellation. The money has been received by booking .com. I was told that there was a 90 day waiting period before I could get my refund and that date was December 24, 2023. on January 4, 2024 I received an email stating that it was sent back to my credit card. I have called multiple times over the last 5 months to get this fixed. I called again and again from Jan 4th till today January 22. The customer service center explained to me that it was a technical problem within booking.com and that it was sent to the back office for processing. As of today January 22 I was told that payment was sent back to my credit card on January 15 but to no avail I have not received the credit. I really dont understand as to the holding of my money as I am paying interest on that money and booking.com has offered no compensation for the cost to me. Please forward my emaill to Corporate Office in Amsterdam to notify them of this customers displeasure. I hope that this email will be taken very serious and the funds be sent back and compensation issued due to the fault and failure of booking.com.

Adam Everitt

Desired outcome: I would like Booking.com to provide the refund that I have been requesting for 5 continuous months. In addition compensation should be provided as I have been paying interest on my credit card since.

Confidential Information Hidden: This section contains confidential information visible to verified Booking.com representatives only. If you are affiliated with Booking.com, please claim your business to access these details.

Read full review of GoToGate
Hide full review
ComplaintsBoard
M

GoToGate Dishonesty/fake promises/Not at customer oriented(GOTOGATE, MyTrip.ae, and Flight Network, are owned by the same parent company.

I purchased my ticket from Auckland to Dubai through the Gotogate booking website, the airline had changed the flight schedule, making me eligible for a refund, and Gotogate assured me that in two weeks I will get my refund, till today 5 weeks gone by, I haven’t received my refund, several call I made, still they lying to me airline didn’t send a refund, I had the worst experience with this company. I highly suggest that you avoid booking with them, even if they offer much cheaper tickets. They caused me a lot of trouble when I tried to get a refund for my tickets.

Recommendation: The company needs to be genuine and honest with its customers.

Read full review of GoToGate
Hide full review
ComplaintsBoard
C
Verified customer The reviewer confirmed their account using Google. Learn more

GoToGate Worst experience ever

They don't even deserve one star. I would need a - 1 mil starts button to describe their customer support.

Long story short: the airline canceled the return flight and proposed an alternative that I wasn't happy with anymore. I needed to change the departure as well. First of all, they weren't reachable by phone. They have a press 1, 2, 3 etc menu and whatever option you choose nothing happens. If you press nothing - nothing happens. So contacting them via phone was impossible despite several trials. After chatting with them for 2h in one day, they said they will email me and then call me. Nothing. After chatting with them for 3h 3 days later (only because they are absolutely idiots and they kept sending me from one dept to another for a flight change request) they said they will call me. Nothing happened. I honestly think they are doing everything on purpose to make me cancel the flight. Which in the end I had to do since there was absolutely no way to change it. Have literally never experienced this before.

Recommendation: Never use this airline

Read full review of GoToGate
Hide full review
ComplaintsBoard
S
Verified customer The reviewer confirmed their account using Google. Learn more

GoToGate Scam Alert!!!

SCAM ALERT! This can't be legal!

We booked the flight over booking.com. The only thing we needed to change was the Name on my Ticket. Everything was on time submitted to GO to GATE - Booking.com (5 weeks before travel)! Lufthansa was waiting for GO to GATE to take action! After calling them countless times the only respond we got is - no worries we will escalate your issue to the next level.

IN A VERY BAD ENGLISH

After almost 5 weeks nothing has been done! We paid the first fee 25$ for the change which I personally thought ok, now something will happen!

But NO AGIAN nobody took action - they wanted another 612$ because the time expired to make the changes! The Office we had contact too, is somewhere in India this People seem to read from a script and have no idea what they are doing.

When we asked for a supervisor or manger there was never one around!

They are only collecting money from desperate People! Expect Legal Action!

There are over 500 pages! of complaints on Trustpilot.com!

Date of experience: August 23, 2023

Recommendation: GO to GATE is a SCAM!!!

Read full review of GoToGate
Hide full review
ComplaintsBoard
D
Verified customer The reviewer confirmed their account using Facebook. Learn more

GoToGate A Frustrating Journey with Gotogate( Booking.com) and SriLankan Airlines Refund Process

My experience with Gotogate, a partner of Booking.com in Australia, has been nothing short of a frustrating journey. It all began when my booked flight, managed by Gotogate, was unexpectedly cancelled by the airline. I opted for a refund as per their provided options, but little did I know the ordeal that awaited me.

From the start, communication with Gotogate was inconsistent and often vague. Despite my inquiries, I received generic responses that lacked specific details about the refund process. As the days turned into weeks, and the weeks into months, my frustration grew as I remained in the dark about the status of my refund.

The lack of transparency and clear updates only added to my disappointment. I had expected Gotogate to be a reliable intermediary, but their handling of the refund process fell far short of my expectations. It left me feeling helpless and uncertain about when or if I would receive my hard-earned money back.

As the delay continued, it caused significant financial strain. I had budgeted for the trip, and the prolonged wait for the refund left me scrambling to cover unexpected expenses. This added stress only exacerbated my feelings of frustration and disappointment.

Attempts to escalate the matter and seek assistance from higher authorities yielded little results. It felt like my concerns were falling on deaf ears, and Gotogate's customer service appeared ill-equipped to handle the situation appropriately.

In the end, the experience has left me feeling let down and upset. I had trusted Gotogate to handle my travel plans professionally, but their inability to follow proper procedures with the airline has shattered that trust completely.

Overall, the entire process with Gotogate and SriLankan Airlines has been disheartening and emotionally draining. I hope sharing my experience serves as a warning to others to be cautious when using Gotogate's services and to consider alternative options for their travel needs.

Read full review of GoToGate
Hide full review
ComplaintsBoard
M
Verified customer This review was posted by a verified customer. Learn more

GoToGate Disappointing Experience with GotoGate.com: Payment Issues and Changed Itinerary

I had a really bad experience with GotoGate.com today. It was so disappointing and pathetic that I don't think I'll ever do online bookings or online shopping again. I was looking for a travel booking portal to book a trip for two people from London to Melbourne and back. I found a good itinerary and deal on a travel portal, but when I clicked "View the Deal," it redirected me to GotoGate.com for payment.

I entered all the required details on the GotoGate.com website and finally got to the payment page. I entered my credit card details, but the payment wasn't successful. I tried six times, and it only worked on the last attempt. I checked all the details every time to make sure they were correct before hitting the payment button.

But then, to my surprise and disappointment, I saw that the travel itinerary had changed. Instead of arriving in London at 7:30 AM on April 28th, we would now arrive at 12:50 PM. And the payment was much higher than the deal I had chosen. The portal didn't give me any warning that the itinerary or payment would change before accepting my payment. It was a really bad experience.

The price GotoGate.com charged me was much higher than what I could have gotten from other travel agencies. I regret not choosing a better option and falling for the trap of GotoGate.com. I tried to contact customer service, but the agent was not polite or courteous. They didn't address me by my name or show any empathy for my situation.

I don't think I'll ever do travel bookings online again. It's better to pay a little extra and get proper customer service from a travel agency. I hope GotoGate.com can resolve my issue and give me the itinerary I chose at the price it was offered before I made the payment.

Read full review of GoToGate
Hide full review
ComplaintsBoard
K
Verified customer This review was posted by a verified customer. Learn more

GoToGate GOTOGATE Review: False Information and Embezzlement of Money for Flight Reservation with Aeroflot Airlines

Bought a ticket from GOTOGATE for a flight from Prague to Saint Petersburg on 07/17/2020 with Aeroflot Airlines. Got a strange letter a few days later saying there were problems and offering to cancel the reservation. Checked the reservation code and found out that my reservation was not in Aeroflot's system. I bought an additional piece of baggage for the same flight directly from Aeroflot, and when I entered the reservation code, everything turned out to be in order. My baggage was booked and the flight was not canceled at that time. All the information received from GOTOGATE turned out to be false. They wrote to me that they had sent a request to Aeroflot to cancel my booking and refund the money, but Aeroflot did not answer them. Then I wrote a letter to Aeroflot and asked to find out the fate of my booking through GOTOGATE and cancel the reservation of an additional piece of baggage. Aeroflot reacted immediately - in the correct form, they informed that the cancellation was accepted and the refund will be made within 10-45 days. Regarding the booking of the main ticket, they, of course, reasonably directed me to the company from which I bought this ticket. They also sent me a couple of letters, clarifying some points and even called an international phone, when in the end, a few days before departure, the plane was canceled due to the coronavirus. That is, I want to say that Aeroflot demonstrated a high level in this situation and, of course, I cannot believe that they did not answer GOTOGATE - after all, in fact, this is not even a simple buyer like me, but their business partner.

The CONCLUSION is simple - GOTOGATE embezzled my money, taking advantage of the situation with the coronavirus, they did not even buy my ticket from the carrier company (the system did not detect my reservation), then they just wrote me a couple of unsubscriptions and stopped all communication, finally saying that they did everything they could... Actually, it seemed to me that this is not a special case, but some kind of algorithm - I think such incidents are massive. Although, of course, I cannot say with complete certainty. I wrote many letters to the GOTOGATE company, but it seems that I was blacklisted - no contacts.

I promised to sue them and I will do it, so anyone interested, follow my publications, I will provide details. Moreover, in addition to the cost of a ticket in court, you can receive compensation - in my case, it is about 400 euros.

Read full review of GoToGate
Hide full review
ComplaintsBoard
K
Verified customer This review was posted by a verified customer. Learn more

GoToGate Terrible Experience with GoToGate: Unhelpful Customer Service and Misleading Flight Information

I gotta say, my experience with GoToGate was just plain awful. I mean, seriously, terrible. The way they treated me was just not right. They didn't care about me or my money or my time. It was like they just wanted to take my money and run.

So, here's what happened. I was trying to book a flight from SOF to TBS with a stop at FRA. I found a great deal on Skyscanner for $737. But when I clicked on "Select," I was taken to GoToGate's website. They offered me the same flight for different prices, so I thought, "Hey, this is a good deal!" I filled in all the passenger names and paid for the tickets.

But when I got the confirmation email, I realized something was wrong. The flight duration was twice as long as the one I had booked. I tried calling customer service, but I had to wait over half an hour just to talk to someone. And when I finally did, the representative was not helpful at all. She wouldn't even register my phone number so she could call me back if we got disconnected.

I explained the mistake to her and asked her to rebook the correct flight. But she claimed that the flight I wanted didn't exist in their system. I asked her to cancel the tickets so I could rebook them myself, but she refused. And then the call got disconnected.

I called back and waited another half an hour. This time, the representative was just as unhelpful. He said I had to pay $114 to cancel and rebook the tickets. And he claimed that the flight I wanted didn't exist in their system either. He wouldn't even transfer me to a manager.

I was so frustrated at this point. I just wanted to cancel the tickets and get my money back. But they wouldn't let me. It was like they were trying to steal my money.

So, let me tell you, do not use GoToGate. Their service is terrible and their representatives are not helpful at all. They don't care about their customers. They just want to take your money and run.

Read full review of GoToGate
Hide full review
ComplaintsBoard
K
Verified customer This review was posted by a verified customer. Learn more

GoToGate Terrible Customer Service: My Experience with Gotogate

I recently booked multiple flights with gotogate, but due to the covid19 virus, some of my flights were cancelled. I tried to cancel one of my flights, but it took me almost two hours to do so. I received an email stating that I could only cancel over the phone, but when I tried to call, the number was disconnected. This has been going on for two days now, and I have no idea what to do.

I have been trying to resolve these issues for a month now, and my flights are only two weeks away. The customer service at gotogate is the worst I have ever experienced. One of the agents even transferred my call without my permission, and the transfer ended up going to a silent line. I had to hang up and call back, which took another two hours.

I should have read reviews about online travel agents like gotogate before booking with them. There is no regulation or governing body to regulate against them, and there is no arbitration to appeal against such shonky practices by businesses like gotogate.

I will never book with gotogate again, and I advise others to do the same. It is not worth the terrible customer service and frustration. Book directly with the airline carriers for a slightly higher cost, and save yourself the pain.

To the person replying to feedback, stop your BS and that matters would be escalated etc etc. I see through that BS. If I was able to solve my issues, I wouldn't be here sharing my horrible experience with gotogate. And guys, don't believe the words they say. I don't think any 'escalation' even exists. It is merely a word for them.

Fellow airline passengers, please stay away from gotogate. NEVER USE GOTOGATE.

Read full review of GoToGate
Hide full review
ComplaintsBoard
M
Verified customer This review was posted by a verified customer. Learn more

GoToGate Terrible Service and Nonexistent Customer Support: My Experience with GoToGate

This GoToGate service is a complete joke, and I'm being generous here. Let me tell you about my experience with them. First of all, I had pre-selected seats for my flight, but they got cancelled due to a "technical error". They did give me my money back, but it was still disappointing.

Then, I tried to add another luggage to my booking, but the website wouldn't let me. It just kept sending me back to the main page. I sent a message through their web messaging system, but I got no response for several days. I sent another message reminding them of my issue, but still no answer.

I called their assistance number more than 10 times before finally getting through to an operator. He said that a different department was in charge of my issue, so he put me through to them. I waited on hold for over an hour, but still no answer. I called back and the same operator answered, saying that their line was available now. I waited another 20 minutes, but still no answer. I tried calling more than 7 times, but nobody picked up the phone.

The day of my flight came, and I still couldn't get in touch with GoToGate. I had no choice but to go to the airport. The airline said they had to charge me for the extra suitcase according to the policies of my GoToGate ticket, so I had to pay 82,800 Japanese yen (around 721 usd!) for excess weight. This was almost the same price as my plane ticket!

To make matters worse, I couldn't cancel my ticket with GoToGate, and they didn't allow me to add an extra suitcase. They didn't answer any of my messages through their own webpage, and they kept me waiting on hold for over an hour on an international call.

I finally got an answer from them on March 21st, and it was completely unhelpful. They said that baggage is not refundable.

Overall, I would not recommend GoToGate to anyone. Their service is terrible, and they don't seem to care about their customers at all. Save yourself the trouble and book with a different company.

Read full review of GoToGate
Hide full review
ComplaintsBoard
H
Verified customer This review was posted by a verified customer. Learn more

GoToGate Avoid GOTOGATE at all costs! Terrible customer service and ruined our travel plans

Don't even think about using GOTOGATE! They are a terrible company that will ruin your travel plans. Many people have complained about them charging a lot of money for flight changes, but we didn't even make any changes and they still messed everything up. We were going to my brother's wedding in Japan and a few days before our flight, we received an email from them saying that there was a change in our itinerary. They suggested a different itinerary or offered to refund our money, but we didn't want our money back because it would be too expensive to book new flights at that point. Plus, why should we have to pay fees when it wasn't our fault?

I tried calling them, but it took a long time to get a contact number. When I finally got through, the person on the other end was extremely rude. He said he couldn't do anything and suggested that I deal with the airline myself. So basically, it was like I had never called them at all. I called the airline and they said they hadn't changed or cancelled any flights.

When I called GOTOGATE back, they said it was Alaska Air who had changed or cancelled our flight. They had booked us from Tokyo to San Francisco and then Alaska Air to San Diego. They claimed that Alaska Air had cancelled our 5:00 pm flight and the only available flight was the following day at 6:00 am. I asked if they could book us on Japan Air from Tokyo to San Diego, but they said they would try and email me. I didn't hear from them for days and we ended up flying to Japan without knowing about our return flight.

When they finally responded, they said our only option was to spend the night in San Francisco and pay for our own hotel. They said take it or leave it. We took the flight and when we landed in San Francisco, we ran to the Alaska Air counter to try and switch our flights. They said it was no problem, but when they tried to make the changes, they couldn't because only GOTOGATE could make the changes. We were exhausted and upset at this point, so we went to the Southwest counter and bought the cheapest tickets home that evening.

The bottom line is that we didn't make any changes and GOTOGATE just messed everything up. Their customer service was terrible and they were a hindrance throughout the entire process. Both Japan Air and Alaska Air wanted to help us, but they couldn't because GOTOGATE had made the arrangements and were the only ones who could make changes. It took them days to respond and when they finally did, they were no help at all. They not only cost us money, but also caused a lot of anxiety and stress. I would never use this company again and I highly recommend that you don't either.

Read full review of GoToGate
Hide full review
ComplaintsBoard
J
Verified customer This review was posted by a verified customer. Learn more

GoToGate Scammers Alert: My Terrible Experience with GoToGate - Don't Book with Them!

I gotta say, I had a really bad experience with GoToGate. I mean, seriously, don't even think about booking with these guys. I found them through one of those online search engines, like Skyscanner or Cheap Flights, and boy do I regret it. I thought I was being smart by paying extra for "flexible tickets," since I knew there was a chance I might need to change my flights. But when I tried to make changes, it was a total nightmare. Every time I called, I got transferred to some call center in India and had to talk to like 10 different people just to get my request denied. And I mean, come on, I had flexible tickets! They kept making up excuses, like saying I couldn't change my flight because it was with a different airline, even though it was clearly all with one airline except for one leg of the journey. I had to fight tooth and nail just to get them to consider changing my flight, and when they finally did, they wanted to charge me $7200 NZD per person! That's almost triple what I paid for my original ticket! I mean, seriously, who has that kind of money lying around? I ended up just keeping my original flights, even though it was a huge inconvenience.

But then, to make matters worse, there was a major storm and flooding on the day of my flight, and the airline cancelled it. They offered full refunds or free rescheduling, which was great, but when I called GoToGate to try to rebook, they wanted to charge me fees! And they acted like they had no idea there was a storm or that the flight was cancelled, even though it was all over the airline's website and the internet. I spent over 2 hours on the phone with them, and they kept changing their story, saying there were no available flights for the next month, even though I could see them online myself. It was a total nightmare.

I really wish there was some way to report these guys or take legal action against them. They're basically stealing our money. Don't believe their lies about flexible tickets - they'll never actually let you reschedule your flight. And even when the airline cancels your flight and offers refunds or free changes, GoToGate will still try to charge you fees or just steal your money. It was a really stressful experience, and I almost lost over $7000 in airline tickets. Luckily, I was able to plead my case with the airline and get my flight rescheduled for the next day. But seriously, everyone, stay away from these scammers. I learned my lesson and will always book directly with the airline from now on.

Read full review of GoToGate
Hide full review

GoToGate Complaints 523

ComplaintsBoard
S
9:52 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Flight details: Outbound BA2732 31/july/2022 Inbound BA2733 07/Aug/2022 Order No. LK4HA1 GoToGate Ref. JN8WW4 We are still waiting for our refund for this BA flight cancellation Refund status states: Case closed after no response from BA ! They claim they have not heard from you - Both parties appear to have closed their cases and at a stand off...

Read full review of GoToGate
ComplaintsBoard
B
10:31 am EDT

GoToGate Irresponsible customer service

We had to make a change to the outbound journey of our flight. Gotogate for three days could not process the change due to a system issue on their end. 22 hours before the departure they said it was resolved and asked us to pay $$$ to confirm the change. Payment was made and change confirmed by Gotogate. We assumed it was all set. 12 hours after the flight departure (of the initial date) they called us and said the airlines refusedy the change. We were left with no other option and they asked us to deal with the airlines directly. Beware of this useless, irresponsible and not unhelpful company and customer service agents.

Desired outcome: People are aware of this useless booking agent. Unsure why Google flights still keeps listing this as an option for booking.

Confidential Information Hidden: This section contains confidential information visible to verified GoToGate representatives only. If you are affiliated with GoToGate, please claim your business to access these details.

Read full review of GoToGate and 1 comment
Hide full review
1 comment
Add a comment
J
J
J. Witting
Send a message
May 27, 2024 4:51 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

GoToGate's incompetence has cost you dearly. Here's what you need to do: Contact GoToGate again, but this time, demand a full refund for their failure to process your change correctly. Make it clear that their delays and mistakes left you stranded and that they need to take responsibility.

Document everything: emails, call logs, receipts, and any communication you had with them. Use this to back up your demands. If they refuse to cooperate, escalate the issue to higher management within GoToGate and insist on a swift resolution.

Also, reach out directly to the airline and explain your situation. Sometimes airlines can be more helpful than these third-party services.

Lastly, warn others by sharing your experience on social media and travel forums. Companies often respond faster when their reputation is on the line. Don't let GoToGate get away with this. Stand your ground and fight until you get what you deserve.

ComplaintsBoard
J
10:52 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I am writing to express my extreme frustration and disappointment with the customer service I received from your team. Despite multiple attempts to resolve an issue, I was met with unhelpful and misleading information. We were trying to change our flights and were given incorrect information about the availability of economic class seats. However, when we...

Read full review of GoToGate

Is GoToGate Legit?

GoToGate earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds GoToGate to be a trustworthy company. Although there's a 1% resolution rate for customer complaints, which deserves attention, GoToGate is known for their high standards and safety. If you're thinking about dealing with GoToGate, it's wise to check how they handle complaints.

GoToGate has received 7 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.

Gotogate.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Gotogate.com you are considering visiting, which is associated with GoToGate, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

GoToGate as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.

According to our analysis, GoToGate appears to be offering travel services on their website. While many travel companies are legitimate, it's important to be cautious and do your research before booking a trip to ensure that you are getting a good deal and not falling victim to a scam.

GoToGate website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.

This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.

However ComplaintsBoard has detected that:

  • While GoToGate has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 1% of 523 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • GoToGate protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • We conducted a search on social media and found several negative reviews related to GoToGate. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
ComplaintsBoard
J
7:29 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I have never in my life experienced such poor customer service. I booked flights through Go to Gate in partnership with booking. com for an upcoming holiday and have had to contact them multiple times since to request changes which has been a complete nightmare. Firstly, I wanted to change our flight home by 1 day. Our original return flights cost £280...

Read full review of GoToGate
ComplaintsBoard
L
11:43 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

GoToGate Worst experience ever with gotogate? They owe me 3.523,56?

WORST EXPERIENCE EVER WITH GOTOGATE ? THEY OWE ME 3.523,56?

ORDER NUMER GOTOGATE: LI21W0
BOOKING NUMBER GOTOGATE: TXDPXM

E TICKET NUMBER: ***/61
LUFTHANSA AIRLINES REF: LPKTKE(LH)
SINGAPORE AIRLINES REF: LPKTKE(SQ)

-----
A year ago, I was booking my XMAS trip 2022 to Singapore/Sydney Australia.
It was a goal... a dream? to look forward to!
GOTOGATE made it a nightmare?
And I am still enduring it!

-----

22/02/22 - 14h52 - Purchase of my XMAS trip 2022 to Singapore (3 days) & Sydney (18 days)
05/07/22 - 18h00 - I received an email from tripcase.com mentioning "the airline
Has performed a change of your flight times ?. At that time, all my 6 flights appeared (BRU > MUC; MUC > SIN; SIN > SYD; SYD >SIN; SIN > MUC; MUC > BRU).
05/07/22 - 18h31 - I received an email from tripcase.com mentioning "the airline
Has performed a change of your flight times ?. At that time, all my 6 flights appeared (BRU > MUC; MUC > SIN; SIN > SYD; SYD >SIN; SIN > MUC; MUC > BRU).
05/07/22 ? 19h02 - I received an email from tripcase.com mentioning "the airline
Has performed a change of your flight times ?. At that time, all my 6 flights appeared (BRU > MUC; MUC > SIN; SIN > SYD; SYD >SIN; SIN > MUC; MUC > BRU).
11/07/22 ? 06h46 - I received an email from tripcase.com mentioning "the airline
Has performed a change of your flight times ?. At that time, all my 6 flights appeared (BRU > MUC; MUC > SIN; SIN > SYD; SYD >SIN; SIN > MUC; MUC > BRU).
11/07/22 ? 07h17 - I received an email from tripcase.com mentioning "the airline
Has performed a change of your flight times ?. At that time, all my 6 flights appeared (BRU > MUC; MUC > SIN; SIN > SYD; SYD >SIN; SIN > MUC; MUC > BRU).
11/07/22 ? 07h48 - I received an email from tripcase.com mentioning "the airline
Has performed a change of your flight times ?. At that time, all my 6 flights appeared (BRU > MUC; MUC > SIN; SIN > SYD; SYD >SIN; SIN > MUC; MUC > BRU).
18/08/22 ? 17h22 - I received an email from tripcase.com mentioning "the airline
Has performed a change of your flight times ?. At that time, all my 6 flights appeared (BRU > MUC; MUC > SIN; SIN > SYD; SYD >SIN; SIN > MUC; MUC > BRU).
10/10/22 - 12h10 - I emailed a question about my flight that never got answered by GOTOGATE
14/11/22 ? 15h02 - I received an email from tripcase.com mentioning "Important information about your trip the airline has CHANGED THE TIME OF YOUR FLIGHT times ?. My 1st flight from Brussels to Munich, planned on Friday 16th 2022, was MISSING! I did not notice it back then! It was not mentioned CANCELED!
16/12/22 ? 16h00 ? D-day. I'm at the airport. There is a national airline strike in Belgium but my flight from BRU to MUC is till on, but? GOTOGATE did not booked me for it? The nightmare began. I worked in Travel Retail and knew that if I missed my first flight, I would miss al my 1.355,31? trip to Sydney, via Singapore. I cried? Queued at the customer care area, they kindly offered to book me on the flight from BRU to MUC but it was fully booked already? I cried again? And I tried to call GOTOGATE? Lufthansa? Singapore airlines? No one spoke French, luckily, I'm an English speaker but imagine if I was not! Solution less and coatless, I took at taxi back home? miserable?
17/12/22 - 06h00 - Woke up super early to reach easily Indian call centre working for GOTOGATE? Tried my best not to yell at the 10 people I spoke with during 2 endless hours... After I mourned my trip to Singapore? I couldn't give away Sydney so I booked a flight last minute with United airlines for 2.101,95?
22/02/23 ? 08h00 ? I purchased my XMAS trip 2022 a year ago and it did not fully happen due to GOTOGATE. I haven't been reimbursed, nor heard from GOTOGATE?

I'm a single woman, living alone.
I have hardly been so desperate in my life.
How many interests did GOTOGATE earned with my money since February 22nd 2022?

I lost:
- 3.523,56?
O 1.355,31? - 22/02/22 - Trip booked GOTOGATE (That never happened?)
O 66,30? - 22/12/16 - Taxi from airport to home (Day I was supposed to fly?)
O 2.101,95? - 22/12/17 ? New trip to Sydney, only, with United Airlines?
- My trip to Singapore & visiting my friends and kids
- 7 days of vacation = a week being depressed and trying to connect to GOTOGATE!

NEVER EVER BUY A FLIGHT FROM:
- GOTOGATE
- ETRAVELI
- TRIPCASE

GOTOGATE, pay me back ASAP!
Thief!
You should be ashamed!

Mrs Le Moulec

Read full review of GoToGate
Hide full review
ComplaintsBoard
G
10:37 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

GoToGate I have been dealing with this matter since December 3, 2020

I have been dealing with this matter since December 3, 2020. It is now February 20, 2021 and I have not heard of a status update from Go to Gate. I will be filing a better business bureau complaint and will look at filing charges against this company for fraudulent activity. I had booked a flight to Tunisia back in late November 2020 to be married in December. I checked in for my flight at Winnipeg International Airport and was REFUSED boarding because I did not have my COVID test result which falls out of my hands and required me to REBOOK my flight. I called Go to Gate customer Service and was on hold for over an hour and still did not get through to anyone. I'm at the airport, frustrated, and cannot reach an agent. Finally, I returned to home to try again in the evening hour, as this seems to be a less busy more convenient time since your customer service reps are in a different time zone (INDIA) and to my dismay, I had several rude representatives who showed ZERO compassion, empathy or support in finding a solution. I had one representative tell me and my fiancé that a new ticket would cost over $5000 dollars (ridiculous)! I finally spoke with a decent gentleman who said that he would send an email to customer care department who deals with refunds. I was happy with this and thanked him for being so helpful. Because I was getting married in three days, and go to gate wouldn't resolve my problem or rebook my ticket, I had to book another ticket with a different agency... this cost me another $1500 dollars! Three weeks had passed and I still hadn't heard from anyone. Upon my return back to Canada, I continue to make several attempts in calling to have my refund processed. I had made three calls to Lufthansa (air carrier) deferred me back to Gotogate citing that they are the owners of the ticket and that gotogate would be the ones to authorize a refund while gotogate cites that Lufthansa has to remove the no show status on the ticket (which is not accurate because I did show up to the airport and was REFUSED boarding due to COVID-19 policy. Also Lufthansa does not own this ticket so it is up to Gotogate to settle the refund and regarding my apparent "no show"I had taken my COVID test in the time frame I was told I needed to produce a negative result in order to fly. What happens in regards to how soon The result is available to me is beyond my control and therefore I should not be responsible for losing out on my money because of this. I was at the airport checked in and as soon as I knew I couldn't board my flight, I immediate called this agency NOT GETTING THROUGH due to long wait times. Again, this is not my fault!

Read full review of GoToGate and 3 comments
Hide full review
3 comments
Add a comment
E
E
E. Abbey
Send a message
Mar 29, 2024 6:51 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I booked a flight 4 days ago on April 6th 2023. I have received notice that I am unable to fly at that time due to unforeseen circumstances. I tried to cancel my flight with ample time to allow the airline to fulfill the seat. The flight is not until May 18th which is ~38 days away. In accordance to GoToGate's policy, they claim the following:"Airline regulations generally do not permit refunds of canceled tickets. We must always comply with the airlines regulations and cannot make our own exceptions. However, in some individual cases it is still possible to have airline tickets refunded." They state they must comply with the airline's regulations and cannot make their own exceptions. I believe this is fair and just. So I visited Spirit Airline's website to check their policy. Their cancellation policy states I can receive a full refund with a $69 fee given my departure date is between *** days away. Great news, I can get my money back with a $69 fee. Stings a bit, but acceptable. So I call GoToGate and speak with a representative. They unapologetically offer me $1.40 in flight credit if I want to cancel my flight. That's less than 1% of my flight price because unforeseen circumstances arose within 7 days of placing my order. That is blatantly unacceptable, and goes directly against their own policy.

C
C
C. Lynn
Send a message
Mar 29, 2024 6:15 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

To whom it may concern, This message is to briefly state my complaint against Gotogate online travel agency which is addressed below. I purchased a ticket from the mentioned agency for a flight in December 2022, which was from Los Angeles to a destination serviced by Turkish Airlines. A few days before the flight date, the airline changed the flight time and, according to their policy, they offered me the option to request a full refund if I did not accept the changes. I requested the refund, but the airline instructed me to process the refund request through the travel agency because the ticket was not purchased directly from the airline. I initiated a refund request through the agency and they began the process. I left the country on February 2, 2023, and was out of town for a while, leading them to assume I would not return to follow up on the refund. Since I was not available, they closed my case and emailed me stating that a refund was not possible, even though they had received the refunded money from the airline. I contacted the airline to inquire about the status of my ticket on April 9, 2023, and they confirmed that it had been refunded. I have explained the entire process in detail in the file attached for your reference. Considering all supporting documents attached, I kindly request you to reopen my complaint file and ensure the agency refunds the full amount of the ticket ($901.56) to me. I appreciate your time and consideration in advance. Best Regards

I
I
IslandShcam
Send a message
Mar 28, 2024 12:44 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I purchased round trip tickets from an undisclosed location through gotogate/allegiant on March 21st, 2022, for a trip scheduled in August 2022. I had to reschedule the trip for January 2023. However, Allegiant cancelled my trip in January 2023 on October 5th, 2022. Following the cancellation, Allegiant returned my funds to gotogate, which gotogate acknowledged receiving on October 25th, 2022. Despite this, I have not received the refund. Each time I contact gotogate, they assure me that they will prioritize the refund process and that I should expect it within a few days. The delay is perplexing, as it has been nearly six months, and I am concerned that they are withholding my money.

ComplaintsBoard
J
9:42 am EST
Verified customer The reviewer confirmed their account using Google. Learn more

GoToGate flight refunds

I purchased 2 tickets to Bali with Thai Airways through Gotogate in october 2019 for £1,153.66. Shortly after Thai airways went into liquidation. Gotogate refused to refund saying they need to be refunded by the Airline first.

Fast forward to 2024, i speak with Thai airways who confirm via email they refunded Gotogate my full ticket cost in October 2023 !

I have tried to contact Gotogate, the customer services people no longer recognise my booking reference. The customer services people emailed me to say in line with Airline policy i cannot be issued with a refund ! Gotogate have held onto my Money since October 2023 and dispite proof from Thai air, they wont refund it.

email proof from Thai air is available on request

Claimed loss: £1153.66

Desired outcome: full refund

Confidential Information Hidden: This section contains confidential information visible to verified GoToGate representatives only. If you are affiliated with GoToGate, please claim your business to access these details.

Read full review of GoToGate
Hide full review
ComplaintsBoard
A
8:19 pm EST
Verified customer The reviewer confirmed their account using Google. Learn more

GoToGate No refund!

I booked a ticket, canceled it within the hour, and received an email confirming that the refund would be completed in 2 to 5 working days. However, it's been over a month, and I haven't received anything. I've been calling customer care every week for an update, but each time, I get the same response: "escalated to the transaction team." They are not providing any transaction number or any updates at all. I have been very patient and polite. Now they are disconnecting my calls while keeping me on hold.

Confidential Information Hidden: This section contains confidential information visible to verified GoToGate representatives only. If you are affiliated with GoToGate, please claim your business to access these details.

Read full review of GoToGate
Hide full review
ComplaintsBoard
L
3:45 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

GoToGate Refund not given/ been given the run around

My flight for 1/12/2024 was canceled by the airlines on 1/11/2024. A refund was requested by GoToGate on 1/11/2024. I still had not heard anything by 1/19/2024 so i reached out to Southern Airways to ask about a refund. They said I qualify for a refund but they need to hear from GoToGate so they can provide a waiver code. GoToGate is saying they reached out to the airlines but still as of today (1/26/2024) the airlines states that they have not received anything from GoToGate requesting a refund. I have received emails from Southern Airways confirming that they agree that I should be issued the refund but they need to hear from GoToGate directly. GoToGate is still saying today (1/26/2024) that they have reached out to Southern Airways but have not heard back from them. I have emailed GoToGate the correspondence between myself and Southern Airways and have heard nothing. I just want my refund that Southern is saying in entitled to.

Claimed loss: $389.97

Desired outcome: Full refund

Confidential Information Hidden: This section contains confidential information visible to verified GoToGate representatives only. If you are affiliated with GoToGate, please claim your business to access these details.

Read full review of GoToGate
Hide full review
ComplaintsBoard
I
8:58 pm EST
Verified customer The reviewer confirmed their account using Google. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Order 40-[protected]. Good evening, I have been trying to reach an agent that can resolve my issue with no avail. I recently sent a complaint form and the reply I received was that booking was not at fault and my issue was with American Airlines. Because my issue still has not been resolved. I would like to request you review my case again. I am requesting...

Read full review of GoToGate
ComplaintsBoard
B
2:06 pm EST
Verified customer The reviewer confirmed their account using Google. Learn more

GoToGate Will not refund me on flights that the airline canceled

Booked flights through Gotogate to fly with Nokair. The Airline cancelled both my going and return flights. I have sent about 20 emails but they are coming up with all kinds of excuses. It is quite obvious to me that they are trying to get away with it.

Here are some details:

I do not know what numbers you require so I am giving all I have.

1) booking number: [protected]

2) My flight MDC2T5

3) Nok Air Airline ref no: [protected]

4) Nok Air Airline ref no: [protected]

5) Booking Reference : VVPDMR / [protected]

6) Email to me: Please be advised that flight number DD526 Don Mueang (DMK) to Phuket (HKT) on 27 September 2023 will be cancelled due to operation reasons. You are entitled for one of the following options;

7) E mail to me: Please be advised that flight number DD527 Phuket (HKT) - Don Mueang (DMK) on 16 October 2023 will be cancelled due to operation reasons. You are entitled for one of the following options;

Claimed loss: £96.64

Desired outcome: Would like to get my money back. Being over 7 monts now.

Confidential Information Hidden: This section contains confidential information visible to verified GoToGate representatives only. If you are affiliated with GoToGate, please claim your business to access these details.

Read full review of GoToGate
Hide full review
ComplaintsBoard
O
5:06 am EST
Verified customer The reviewer confirmed their account using Google. Learn more

GoToGate Cancelled flight ticket not refunding the bank charge

GoToGate canceled my order and I got refunded me some days later. However, when I had paid them, there was a consequent bank charge which they refuse to take in charge.

Even the refund received was less than what I paid due to the exchange rate.

But at least they could have refunded the bank charge during the payment because the cancellation occurred from their end.

They did not even give me a new ticket and told me to check with the airline directly.

I got the worse experience.

Claimed loss: $ 50

Desired outcome: $ 27I am not claiming for the exchange rate lossI am claiming for the bank charge incurred at payment stage

Confidential Information Hidden: This section contains confidential information visible to verified GoToGate representatives only. If you are affiliated with GoToGate, please claim your business to access these details.

Read full review of GoToGate
Hide full review
ComplaintsBoard
R
8:05 am EST
Verified customer This complaint was posted by a verified customer. Learn more

GoToGate Hidden Tickets change policy

Dear Sir / Madam,

I am writing to you to raise an issue about: Travel Company (Trip.ae) which is part of gotogate global

The issue that I have experienced was: I Tried to change my flight after the flight. That was clearly stated in fare rules for a penalty. Trip.ae agent told me that it is not allowed and it is written at them but not shown to client and refused the change completely.

It occurred on: 29/12/2023

This meant that This affects me to lose 1,288$ as i can not use my trip.

refund or voucher with same value.

I look forward to your prompt response on this matter. As recommended by Trading Standards, I would like to keep a complete record of my case, so please reply to this email address.

Yours faithfully,

Ramy Abdelbaky

[protected]

Booking Reference YRCZH order number MQ1RAN

Egypt, Cairo, New Cairo, Rehab , Group 69 Building 9, Flat 21,

New Cairo Egypt

11841

Claimed loss: 1288$

Desired outcome: refund or voucher with same value

Confidential Information Hidden: This section contains confidential information visible to verified GoToGate representatives only. If you are affiliated with GoToGate, please claim your business to access these details.

Read full review of GoToGate
View 0 more photos
Hide full review
ComplaintsBoard
G
11:19 am EST
Verified customer The reviewer confirmed their account using Google. Learn more

GoToGate Cancelation and refund

I bought a ticket to the UK via gotogate.

Ref MJFSHE

I was notified on 11 October 2023 that airline had cancelled my ticket, did I want a refund? - obviously yes! Since then, nothing!

No proof of cancelation, no news on refund.

Each time I reach out (about 12 times) I get told to wait.

When I contact air france, they indicate they cant talk to me, but they cant see any evidence of communication with gotogate?

This must be a giant scam!

Claimed loss: ZAR13583

Desired outcome: Refund

Read full review of GoToGate
Hide full review
ComplaintsBoard
U
1:43 am EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

On 07.112023 at 10.00 PM, I was booking domestic Flight tickets From Chandigarh (India) to Ahmedabad (India) fomr the Gotogate online site. I had paid Rs.57035/- through my debit card of UCO Bank but the tickets were not confirmed. A mail was received from gotogate that amount has not been received by them. But the amount was debited from my Bank Account...

View 0 more photos
Read full review of GoToGate
ComplaintsBoard
U
8:47 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

GoToGate Online booking of flight tickets domestic amount of rs 57035/-deducted from bank account but the tickets not confirmed. Refund my amount.

I booked 5 domestic flights tickets from gotogate on 07.11.2023 at 10.00 PM. Chandigarh (India) to Ahmedabad (India) and return, Amount of Rs 57035/-was deducted from my UCO bank account but tickets were not confirmed. As per Bank message transaction was through DLOCAL North West de. Gotogate by mail inform me that they did not receive the amount.

Kindly refund my amount of Rs 57035/-

Umesh Kanwar

[protected]

[protected]

Claimed loss: Rs.57035

Desired outcome: Please refund Rs 57035/-

Read full review of GoToGate and 1 comment
View 0 more photos
Hide full review
1 comment
Add a comment
M
M
Manish2 Kumar
US
Send a message
Nov 13, 2023 2:09 am EST
Verified customer This complaint was posted by a verified customer. Learn more

I faced same issue

ComplaintsBoard
B
11:07 am EDT
Verified customer The reviewer confirmed their account using Google. Learn more

GoToGate gotogate

Booked multiple flights under one ticket with booking.com, one of which was cancelled by the airline - with confirmation being recieved from both gotogate and the airline of this.

After many attempts over the last two months to contact gotogate to get a refund, I am constantly being sent in circles by call centre workers who claim that either the flight was not cancelled, or that I need to pay a fee.

I have sent as much evidence as I can, however gotogate makes it as hard as possible to maintain communication with a service agent, and force you to start from the begining every time you contact them.

Claimed loss: The amount paid for the cancelled flight.

Desired outcome: The cancelled flight to be fully refunded.

Read full review of GoToGate
Hide full review
ComplaintsBoard
H
4:29 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

my Booking number is NRRHQB My name Hala Mahmoud abd Elazim Mahmoud Bakry You Stole My Ticket, I need my Ticket back! I called your staff on 16th March 2023, to ask for if allowed to freeze the ticket, untill I decide the date to use, and The answer from GOTOGATE Lady, was YES Of course, you can keep open untill the last validtyy date, which is 13-12...

Read full review of GoToGate
ComplaintsBoard
A
6:07 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

On 02Aug2023 I bought flight tickets using the travel agency GoToGate. On 23Aug2023 I received a notification that my flights had been changed by the airline (Gol Linhas Aéreas). I contacted the airline about it and was told I was entitled to modifying the booking for free if I wasn’t happy with the time I had been relocated to as the change was considered...

Read full review of GoToGate
ComplaintsBoard
M
9:38 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I attempted to make a reservation for a one-way flight from Dublin to Edinburgh on Wed 20th September at 7:30 am. The booking was made the night before the flight, with booking.com saying only two seats remained at this price. I tried on two occasions to book this flight with resulting error messages Booking ref no. 40-[protected] (pin 5318) Euro 82.22...

View 0 more photos
Read full review of GoToGate

About GoToGate

Screenshot GoToGate
GoToGate is a leading online travel agency that offers a wide range of travel services to customers around the world. With a user-friendly website and a comprehensive selection of flights, hotels, and rental cars, GoToGate has become a popular choice for travelers looking to book their next trip.

One of the key features of GoToGate is its extensive network of airline partners. Customers can choose from a variety of airlines, including major carriers like American Airlines, Delta, and United, as well as budget airlines like Ryanair and EasyJet. This allows customers to find the best deals on flights to destinations all over the world.

In addition to flights, GoToGate also offers a wide range of hotel options. Customers can choose from a variety of accommodations, including luxury hotels, budget hotels, and everything in between. With options in popular destinations like Paris, New York, and Tokyo, customers can find the perfect hotel for their needs and budget.

GoToGate also offers rental cars, making it easy for customers to book their entire trip in one place. With options from major rental car companies like Hertz and Avis, customers can find the perfect car for their needs and budget.

Overall, GoToGate is a reliable and convenient option for travelers looking to book their next trip. With a wide range of travel services and a user-friendly website, customers can easily find the best deals on flights, hotels, and rental cars.
How to file a complaint about GoToGate?

Here is a comprehensive guide on how to file a complaint against GoToGate on ComplaintsBoard.com:

1. Log in or Create an Account:
- If you already have an account on ComplaintsBoard.com, log in. If not, create a new account to proceed.

2. Navigating to the Complaint Form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the Title:
- Summarize the main issue with GoToGate in the 'Complaint Title' section.

4. Detailing the Experience:
- Provide detailed information about your experience with GoToGate. Include key areas such as transactions, nature of the issue, steps taken to resolve it, personal impact, etc.

5. Attaching Supporting Documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.

6. Filling Optional Fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review Before Submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission Process:
- Click the 'Submit' button to submit your complaint.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure to follow these steps carefully to effectively file a complaint against GoToGate on ComplaintsBoard.com.

Overview of GoToGate complaint handling

GoToGate reviews first appeared on Complaints Board on Oct 17, 2016. The latest review 2 year wait for a refund for cancellation of flights was posted on Jul 10, 2024. The latest complaint Fully Paid Flight Seat Selection were not performed. Full Refund Demanded was resolved on Jan 14, 2023. GoToGate has an average consumer rating of 1 stars from 546 reviews. GoToGate has resolved 10 complaints.
Ratings on other review websites
Trustpilot
Trustpilot
3.0
137047 reviews
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. GoToGate Contacts

  2. GoToGate phone numbers
    +1 (646) 558-7089
    +1 (646) 558-7089
    Click up if you have successfully reached GoToGate by calling +1 (646) 558-7089 phone number 0 0 users reported that they have successfully reached GoToGate by calling +1 (646) 558-7089 phone number Click down if you have unsuccessfully reached GoToGate by calling +1 (646) 558-7089 phone number 1 1 users reported that they have UNsuccessfully reached GoToGate by calling +1 (646) 558-7089 phone number
    United States
    +44 203 794 7674
    +44 203 794 7674
    Click up if you have successfully reached GoToGate by calling +44 203 794 7674 phone number 133 133 users reported that they have successfully reached GoToGate by calling +44 203 794 7674 phone number Click down if you have unsuccessfully reached GoToGate by calling +44 203 794 7674 phone number 164 164 users reported that they have UNsuccessfully reached GoToGate by calling +44 203 794 7674 phone number
    United Kingdom
    +61 281 887 187
    +61 281 887 187
    Click up if you have successfully reached GoToGate by calling +61 281 887 187 phone number 44 44 users reported that they have successfully reached GoToGate by calling +61 281 887 187 phone number Click down if you have unsuccessfully reached GoToGate by calling +61 281 887 187 phone number 56 56 users reported that they have UNsuccessfully reached GoToGate by calling +61 281 887 187 phone number
    Australia
    +64 397 46 868
    +64 397 46 868
    Click up if you have successfully reached GoToGate by calling +64 397 46 868 phone number 20 20 users reported that they have successfully reached GoToGate by calling +64 397 46 868 phone number Click down if you have unsuccessfully reached GoToGate by calling +64 397 46 868 phone number 17 17 users reported that they have UNsuccessfully reached GoToGate by calling +64 397 46 868 phone number
    8%
    Confidence score
    New Zealand
    +43 26 822 059 397
    +43 26 822 059 397
    Click up if you have successfully reached GoToGate by calling +43 26 822 059 397 phone number 9 9 users reported that they have successfully reached GoToGate by calling +43 26 822 059 397 phone number Click down if you have unsuccessfully reached GoToGate by calling +43 26 822 059 397 phone number 10 10 users reported that they have UNsuccessfully reached GoToGate by calling +43 26 822 059 397 phone number
    Austria
    +32 28 953 972
    +32 28 953 972
    Click up if you have successfully reached GoToGate by calling +32 28 953 972 phone number 2 2 users reported that they have successfully reached GoToGate by calling +32 28 953 972 phone number Click down if you have unsuccessfully reached GoToGate by calling +32 28 953 972 phone number 6 6 users reported that they have UNsuccessfully reached GoToGate by calling +32 28 953 972 phone number
    Belgium
    +1 (647) 484-0871
    +1 (647) 484-0871
    Click up if you have successfully reached GoToGate by calling +1 (647) 484-0871 phone number 0 0 users reported that they have successfully reached GoToGate by calling +1 (647) 484-0871 phone number Click down if you have unsuccessfully reached GoToGate by calling +1 (647) 484-0871 phone number 0 0 users reported that they have UNsuccessfully reached GoToGate by calling +1 (647) 484-0871 phone number
    Canada
    +86 400 120 1638
    +86 400 120 1638
    Click up if you have successfully reached GoToGate by calling +86 400 120 1638 phone number 3 3 users reported that they have successfully reached GoToGate by calling +86 400 120 1638 phone number Click down if you have unsuccessfully reached GoToGate by calling +86 400 120 1638 phone number 6 6 users reported that they have UNsuccessfully reached GoToGate by calling +86 400 120 1638 phone number
    China
    +420 296 180 467
    +420 296 180 467
    Click up if you have successfully reached GoToGate by calling +420 296 180 467 phone number 4 4 users reported that they have successfully reached GoToGate by calling +420 296 180 467 phone number Click down if you have unsuccessfully reached GoToGate by calling +420 296 180 467 phone number 6 6 users reported that they have UNsuccessfully reached GoToGate by calling +420 296 180 467 phone number
    Czech Republic
    +45 70 807 312
    +45 70 807 312
    Click up if you have successfully reached GoToGate by calling +45 70 807 312 phone number 2 2 users reported that they have successfully reached GoToGate by calling +45 70 807 312 phone number Click down if you have unsuccessfully reached GoToGate by calling +45 70 807 312 phone number 8 8 users reported that they have UNsuccessfully reached GoToGate by calling +45 70 807 312 phone number
    Denmark
    +33 359 814 399
    +33 359 814 399
    Click up if you have successfully reached GoToGate by calling +33 359 814 399 phone number 4 4 users reported that they have successfully reached GoToGate by calling +33 359 814 399 phone number Click down if you have unsuccessfully reached GoToGate by calling +33 359 814 399 phone number 7 7 users reported that they have UNsuccessfully reached GoToGate by calling +33 359 814 399 phone number
    France
    +91 800 100 9609
    +91 800 100 9609
    Click up if you have successfully reached GoToGate by calling +91 800 100 9609 phone number 23 23 users reported that they have successfully reached GoToGate by calling +91 800 100 9609 phone number Click down if you have unsuccessfully reached GoToGate by calling +91 800 100 9609 phone number 35 35 users reported that they have UNsuccessfully reached GoToGate by calling +91 800 100 9609 phone number
    India
    +353 15 268 328
    +353 15 268 328
    Click up if you have successfully reached GoToGate by calling +353 15 268 328 phone number 8 8 users reported that they have successfully reached GoToGate by calling +353 15 268 328 phone number Click down if you have unsuccessfully reached GoToGate by calling +353 15 268 328 phone number 6 6 users reported that they have UNsuccessfully reached GoToGate by calling +353 15 268 328 phone number
    14%
    Confidence score
    Ireland
    +39 230 578 287
    +39 230 578 287
    Click up if you have successfully reached GoToGate by calling +39 230 578 287 phone number 3 3 users reported that they have successfully reached GoToGate by calling +39 230 578 287 phone number Click down if you have unsuccessfully reached GoToGate by calling +39 230 578 287 phone number 7 7 users reported that they have UNsuccessfully reached GoToGate by calling +39 230 578 287 phone number
    Italy
    +81 345 107 594
    +81 345 107 594
    Click up if you have successfully reached GoToGate by calling +81 345 107 594 phone number 9 9 users reported that they have successfully reached GoToGate by calling +81 345 107 594 phone number Click down if you have unsuccessfully reached GoToGate by calling +81 345 107 594 phone number 11 11 users reported that they have UNsuccessfully reached GoToGate by calling +81 345 107 594 phone number
    Japan
    +60 392 121 602
    +60 392 121 602
    Click up if you have successfully reached GoToGate by calling +60 392 121 602 phone number 9 9 users reported that they have successfully reached GoToGate by calling +60 392 121 602 phone number Click down if you have unsuccessfully reached GoToGate by calling +60 392 121 602 phone number 6 6 users reported that they have UNsuccessfully reached GoToGate by calling +60 392 121 602 phone number
    20%
    Confidence score
    Malaysia
    +52 554 164 2233
    +52 554 164 2233
    Click up if you have successfully reached GoToGate by calling +52 554 164 2233 phone number 4 4 users reported that they have successfully reached GoToGate by calling +52 554 164 2233 phone number Click down if you have unsuccessfully reached GoToGate by calling +52 554 164 2233 phone number 2 2 users reported that they have UNsuccessfully reached GoToGate by calling +52 554 164 2233 phone number
    33%
    Confidence score
    Mexico
    +31 207 989 105
    +31 207 989 105
    Click up if you have successfully reached GoToGate by calling +31 207 989 105 phone number 6 6 users reported that they have successfully reached GoToGate by calling +31 207 989 105 phone number Click down if you have unsuccessfully reached GoToGate by calling +31 207 989 105 phone number 5 5 users reported that they have UNsuccessfully reached GoToGate by calling +31 207 989 105 phone number
    9%
    Confidence score
    Netherlands
    +47 81 552 988
    +47 81 552 988
    Click up if you have successfully reached GoToGate by calling +47 81 552 988 phone number 4 4 users reported that they have successfully reached GoToGate by calling +47 81 552 988 phone number Click down if you have unsuccessfully reached GoToGate by calling +47 81 552 988 phone number 3 3 users reported that they have UNsuccessfully reached GoToGate by calling +47 81 552 988 phone number
    14%
    Confidence score
    Norway
    +63 22 313 126
    +63 22 313 126
    Click up if you have successfully reached GoToGate by calling +63 22 313 126 phone number 21 21 users reported that they have successfully reached GoToGate by calling +63 22 313 126 phone number Click down if you have unsuccessfully reached GoToGate by calling +63 22 313 126 phone number 22 22 users reported that they have UNsuccessfully reached GoToGate by calling +63 22 313 126 phone number
    Philippines
    +48 123 987 792
    +48 123 987 792
    Click up if you have successfully reached GoToGate by calling +48 123 987 792 phone number 3 3 users reported that they have successfully reached GoToGate by calling +48 123 987 792 phone number Click down if you have unsuccessfully reached GoToGate by calling +48 123 987 792 phone number 2 2 users reported that they have UNsuccessfully reached GoToGate by calling +48 123 987 792 phone number
    20%
    Confidence score
    Poland
    +65 31 572 707
    +65 31 572 707
    Click up if you have successfully reached GoToGate by calling +65 31 572 707 phone number 8 8 users reported that they have successfully reached GoToGate by calling +65 31 572 707 phone number Click down if you have unsuccessfully reached GoToGate by calling +65 31 572 707 phone number 4 4 users reported that they have UNsuccessfully reached GoToGate by calling +65 31 572 707 phone number
    33%
    Confidence score
    Singapore
    +27 318 197 058
    +27 318 197 058
    Click up if you have successfully reached GoToGate by calling +27 318 197 058 phone number 6 6 users reported that they have successfully reached GoToGate by calling +27 318 197 058 phone number Click down if you have unsuccessfully reached GoToGate by calling +27 318 197 058 phone number 25 25 users reported that they have UNsuccessfully reached GoToGate by calling +27 318 197 058 phone number
    South Africa
    +82 707 488 3572
    +82 707 488 3572
    Click up if you have successfully reached GoToGate by calling +82 707 488 3572 phone number 9 9 users reported that they have successfully reached GoToGate by calling +82 707 488 3572 phone number Click down if you have unsuccessfully reached GoToGate by calling +82 707 488 3572 phone number 22 22 users reported that they have UNsuccessfully reached GoToGate by calling +82 707 488 3572 phone number
    South Korea
    +34 935 452 890
    +34 935 452 890
    Click up if you have successfully reached GoToGate by calling +34 935 452 890 phone number 3 3 users reported that they have successfully reached GoToGate by calling +34 935 452 890 phone number Click down if you have unsuccessfully reached GoToGate by calling +34 935 452 890 phone number 2 2 users reported that they have UNsuccessfully reached GoToGate by calling +34 935 452 890 phone number
    20%
    Confidence score
    Spain
    +41 315 449 887
    +41 315 449 887
    Click up if you have successfully reached GoToGate by calling +41 315 449 887 phone number 4 4 users reported that they have successfully reached GoToGate by calling +41 315 449 887 phone number Click down if you have unsuccessfully reached GoToGate by calling +41 315 449 887 phone number 9 9 users reported that they have UNsuccessfully reached GoToGate by calling +41 315 449 887 phone number
    Switzerland
    +886 801 127 693
    +886 801 127 693
    Click up if you have successfully reached GoToGate by calling +886 801 127 693 phone number 3 3 users reported that they have successfully reached GoToGate by calling +886 801 127 693 phone number Click down if you have unsuccessfully reached GoToGate by calling +886 801 127 693 phone number 7 7 users reported that they have UNsuccessfully reached GoToGate by calling +886 801 127 693 phone number
    Taiwan
    +90 312 900 1732
    +90 312 900 1732
    Click up if you have successfully reached GoToGate by calling +90 312 900 1732 phone number 2 2 users reported that they have successfully reached GoToGate by calling +90 312 900 1732 phone number Click down if you have unsuccessfully reached GoToGate by calling +90 312 900 1732 phone number 6 6 users reported that they have UNsuccessfully reached GoToGate by calling +90 312 900 1732 phone number
    Turkey
    +44 203 365 0130
    +44 203 365 0130
    Click up if you have successfully reached GoToGate by calling +44 203 365 0130 phone number 39 39 users reported that they have successfully reached GoToGate by calling +44 203 365 0130 phone number Click down if you have unsuccessfully reached GoToGate by calling +44 203 365 0130 phone number 13 13 users reported that they have UNsuccessfully reached GoToGate by calling +44 203 365 0130 phone number
    50%
    Confidence score
    Israel, Saudi Arabia, UAE
    +44 207 943 2838
    +44 207 943 2838
    Click up if you have successfully reached GoToGate by calling +44 207 943 2838 phone number 6 6 users reported that they have successfully reached GoToGate by calling +44 207 943 2838 phone number Click down if you have unsuccessfully reached GoToGate by calling +44 207 943 2838 phone number 3 3 users reported that they have UNsuccessfully reached GoToGate by calling +44 207 943 2838 phone number
    33%
    Confidence score
    Bulgaria, Slovakia, Ukraine
    +852 30 081 583
    +852 30 081 583
    Click up if you have successfully reached GoToGate by calling +852 30 081 583 phone number 6 6 users reported that they have successfully reached GoToGate by calling +852 30 081 583 phone number Click down if you have unsuccessfully reached GoToGate by calling +852 30 081 583 phone number 11 11 users reported that they have UNsuccessfully reached GoToGate by calling +852 30 081 583 phone number
    Hong Kong, Indonesia, Thailand, Vietnam
    More phone numbers
  3. GoToGate emails
  4. GoToGate address
    Miami, Florida, 33131, United States
  5. GoToGate social media
  6. Maria
    Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 12, 2024
  7. View all GoToGate contacts

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.