UPS review: lying and providing misleading information, wasting my time, and very unprofessional conduct ( 2 comments)

On Friday [protected], I was expecting a delivery from UPS. I understand that there is no specific time to expect delivery from what I was told so I did not go to work and I waited nearly nearly the entire work day and I had been in continuous communication with ups throughout the day trying to get an estimated ETA from the driver who was out doing the deliveries for my area, until finally I was told in a phone conversation (with a woman who would only give her first name as Debbie, and she said she was the part time night supervisor), to expect the driver at some time after 7 pm. At that point I went out to perform some repair work as I knew that it it would take only a couple hours to perform my job. When I returned home at 6:30, there was a notice on my door indicating that the package had already been attempted to be delivered. I called again and spoke to Debbie, I asked her if she could contact the driver, and ask him If I could meet him wherever he is to retrieve my package, she told me that she knows him personally and that he would not do it, the customer pick up center closes at 8 and the driver was not expected to return until 9 and that there would be another delivery attempt made on Monday, she further went on to say that there would be 3 delivery attempts made, after which time the package would be returned to sender. I explained to her that unless I knew what time roughly to expect the delivery, that I would more than likely not be able to receive the package and I asked her if they could hold the package at the customer service center, she repeated that another delivery attempt would be made on Monday. She did not appear to be concerned with my inconvenience or time wasted. I asked for the direct number to the corperate office, her first and last name, and that of the driver, because I intended to file a complaint and she told me that she did not have to give me that information and hung up the phone. I believe that I was treated in a very unprofessional manner, there was no consideration for my time being wasted and I was lied to and misinformed. Someone must be held to account for and repremanded this fiasco, UPS should not be able to wastes peoples time and lie to them without consequence. specifically, the part time night supervisor and the driver that was responsible for delivering the package, please contact me with any information regarding any corrective actions that take place. My current contact information is Mr. Abdulhamid Ibnislam, 2101 Brookstone Ridge, College Park, Ga 30349 and my direct telephone number is [protected].