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T.J. Maxx Customer Service Phone, Email, Contacts

T.J. Maxx
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1.5 500 Reviews

T.J. Maxx Complaints Summary

61 Resolved
439 Unresolved
Our verdict: With T.J. Maxx's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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T.J. Maxx reviews & complaints 500

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6:28 pm EDT

T.J. Maxx a coworker

I felt this was the only way Any action would be taken about a Employee at Tjmaxx in Pace Florida. Raven Hysell is the BRC and There have been numerous Employees Leaving and finding other Jobs because she is A very Impolite rude uses profanity and even curses at the other Employees working Backroom. She is constantly disrespectful to other coworkers it's a very unpleasant working environment. She bullies Other employees and nobody will do anything she has numerous altercations even with even a managers threatening to hit her and she was reported to HR by store Manager but it still continues. It's not fair we have to come to work and Be Bullied

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1:31 pm EDT
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T.J. Maxx rude cashier

I shopped here on Sunday Oct 13th at 12:30pm. I Had cashier # 3 named Kiera. Apparently I didn't hear her offer me a bag so when I asked for a bag she became upset and said " that's what I asked you! I responded saying " I didn't hear you. I gave her a quarter for my bag and she proceeded to throw my change on the counter and a coin bounced and fell in a hole. When I pointed out that a coin fell in the hole she was again rude and said " that's why I gave you another one!" Why is this rudeness to customers allowed? I can tell from her demeanor that this is just how she treats all customers. There was no greeting when I walked to her register, not even a smile. What happened to customer service here? Perhaps she would do better without a customer contact role.

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12:49 pm EDT
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T.J. Maxx paper billing vs estatements

I use my TJMaxx card all the time. This month I received my paper copy TWO days after the due date. I also did not received the 'heads up' email for this month. I always pay the balance in full as soon as I get the email notice. I thought things were odd and tried to view my statement on line. You CAN NOT look at your statements on line unless you sign up for eStatements which means you will no longer get a paper copy. The current activity does not tell you what your statement balance is. No other store I do business with does this. I don't even think it's legal for them to do this. I should be able to see my statement and still receive a paper copy.
I spend about $1000 on this card monthly. I will now start using another card.

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3:24 am EDT
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T.J. Maxx I m complaining about maria

I often go to the Tj maxx to plain view with my family. Yesterday i went to the store with my son and daughter, I took children clothes more than $100. My son was playing near me when my daughter was trying on clothes in the fitting room. At the same time Maria came there and started angrily telling my son why You play here. My son scared and he said come on Dad go home, I don't want to more stay in the store and we will never come to this store again. I myself was surprised when Maria scolded my Son. She had no right to scold my Son like she could even say this with love so we do not feel bad and my Son does not even say that i did not go to the store again. I request You to explain to Angry employees Like Maria How to talk to children and his parents. Thx

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churlish_misanthropy_at_best
, US
Jan 04, 2020 3:32 am EST

Define exactly what you meant by "playing near you." Because as a former long-time employee, I can't tell you how many parents let their kids "play" so they could shop - "play" meaning running around unsupervised, playing with merchandise that is for sale and thus decreasing it's value by dirtying or even damaging it, etc., wreaking havoc on displays that the employees work so hard to keep presentable and organized, and in general being a disruptive nuisance to other shoppers and employees alike. I'm not accusing you or your child of perpetrating these acts, but simply letting you know that such previous experiences could be why she was so seemingly angry. Best regards

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churlish_misanthropy_at_best
, US
Jan 04, 2020 3:33 am EST

*its, not it's

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1:16 pm EDT
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T.J. Maxx service

I am contacting you regarding the Weatherford Tx TjMax. I have been going to this location for 7 plus years. Rae Dunn is the new trendy home decor that can only be found in TJ Max, Marshall's, and Home Goods. This certain location is allowing the same women to come in every morning and clear shelves of anything Rae Dunn. They wait outside the doors and physically slide the doors open by hand to get baskets so that they can run and shove anyone in there way to get to the items. They are rude and disrespectful. Once they get the items that have been put out prior to store opening they sit and wait for the employees to unload the boxes pretty much taking it out of there hands before they can even put it on the shelves. I'm not sure what can be done here but I feel for other shoppers there should be a limit on how many of one item you can purchase. Yesterday I was in there and one lady purchases 12 of the bird houses. I asked her if I could possibly get one and she was like nope sorry in a very snarky tone.

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9:38 am EDT

T.J. Maxx store opening

I have witnessed for several weeks the store opening 5-10 minutes early to allow specific Rae Dunn hunters in early. In addition to opening early, they are bringing out merchandise and handing it directly to the same people. These same employees have been seen getting gift bags from these customers. This needs to stop. Please make it fair for all of us who love Rae Dunn. This is the only store within miles and seeing the store have and helping their favorites is super frustrating. Please watch the store videos and you will see the very shady things happening at this store.

Thank you!

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9:27 pm EDT

T.J. Maxx cashier #9 on 10/06/19, got herself smart water $1.49 and mens socks nike $9.99 run twice.

Tjmax cashier #9 on 10/06/19 got her self smart water $1.49, and mens socks nike $9.99 run twice. I stop by target next door, then get in car... Look at receipt.. I been robbed! This cashier got her self shopping on my credit card! I went back to tjmax store it was 8:50pm. Doors was closed and no one there! That's unbelievable! I m so piss, will get back tomorrow talk to manager!

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6:12 pm EDT

T.J. Maxx online shopping: product arrived broken in 1,000 pieces

I bought an artificial plant with a terracota pot on 10/02 (Silkcraft of Oregon,
44in Grass In Terracotta Pot With Stand). It has arrived today (10/05) completely destroyed.
There was absolutely no padding or any type of protection for shipping of a fragile item inside the box. It is the worst shipping and handling job I have ever seen. I'll never buy again online from TJMAXX.com if I can't trust that the purchase will arrive in perfect condition.
Returns of a big piece become always a problem: or I pay $ 9.99 for the return shipping or I have to drive to a store with a huge box that I won't be able to move by myself.
I would like to get my refund without all that nuisance. The planter has to be thrown in the garbage, it is not sellable again. I can provide pictures to prove the condition of the item and throw it in the garbage for T. J. Maxx. Less money spent on shipping, and less gas spent, if T. J. Maxx cares at all for our planet.
Also, I've been looking for a number to call and talk about this issue with a representative for TJMaxx.com and I couldn't find any way to contact them in person in their entire website.
I have another complaint about my experience with their website: they offer free shipping for purchases above $89; but you have to introduce a code when you are checking out. It seems that if you edit your order details when you are checking out, you need to be careful to introduce the free shipping code once again, because the website automatically erases the code. I have been charged $9.99 for shipping when I had spent more than 200 dollars.
Thanks

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9:55 pm EDT
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T.J. Maxx new manager

On October 4, 2019 I was in TJ MAXX to see if I could find a jewelry box. I asked a nearby store employee if she could help me. She said sure and proceeded to look around. However the Manager came by and asked her what she was doing. She explained that she was helping me look for a jewelry box
The managers response was "now?" When the employee responded yes, the manager turned to me and said "we don't have any "
and walked away. It wasn't what she said, it was the manner in which she said it. Very dismissive as if I didn't matter. Extremely poor customer service from the Manager. That kind of behavior filters down to the other employees. I will spend my money from now on at the Ross Dress for Less next door. Sharon Armstrong

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3:39 pm EDT

T.J. Maxx credit card

I've had my TJ max credit card for 5years or more now. I've never been late and I've always paid more than the minimum due. Recently I was hit with a financial hardship. I called to ask for temporary assistance with an adjusted repayment plan etc.. After speaking with several RUDE employees, I was told by the financial team, that they could provide me with a repayment plan, but they would permanently close my account and this would be my only option. I was able to call and make arrangements with my other credit cards(without permanently closing them) so when a representative told me this was my only option, that was a hard pill to swallow. Needless to say, don't ever fall on hard times and depend on this company to assist you, when times are tough. Once I pay this card off, I will NEVER get another TJ max credit card or refer them to anyone else!

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4:31 pm EDT

T.J. Maxx customer service

I have a complaint against a cashier who exhibits bad customer service. When asked a question she is very curt and has a bad disposition. I asked her to check the balance on my Customer Credit and she stated that she could not check anything and I could not use the card because the new policy was that my name must be on the the card. This is the first that I have heard about the new policy and it is not my fault that the person who issued the card did not know the proper procedure. I understand that the card should have had my name on it, but she could have at least checked the balance. She also dropped a light colored pillow on the floor that I was purchasing and did not bother to acknowledge or check to see that the pillow was still clean. I still have my receipt and I am sure that this person could be tracked if I provided the cashier number from the receipt.

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11:27 am EDT
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T.J. Maxx credit card - payment not received

a few months ago I over charged my credit card by $40.00 - when I recieved my bill in the mail I paid and kept my bill under the amount of my alotted spending. I had money in the bank to pay for my bill and I payed it two days before it was due. Synchrony bank never processed it on their end and claimed that my account was invalid. So this month my bill is double plus a late fee and I payed it five days ahead of the due date. I am keeping a close eye and calling everyday to see if synchrony bank has processed it yet. It take up to 48 hours to process a payment and it should have been processed by now. I can only assume that I have been profiled. So now I am contacting the FTC and the banking regulatory commission. To many people are being scamed by this online unscrupulus bank that TJMaxx allows to work for them. I am closing my account. If anyone has issues please report them to a higher organization. The more people that act then we can push them out of the banking industry.

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4:55 pm EDT
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T.J. Maxx customer service

I have been a very loyal TJ Maxx/Homegoods customer at the store located in the Almaden fashion plaza for many years.

This morning (9/16/2019) at approximately 10:45, I was completing my purchase. I was overwhelmed and disgusted by the awful body odor emanating from the cashier that was helping me complete my transaction. I had noticed other customers who were in line ahead front of me, had been commenting on the odor from the cashier as well.

I believe the supervisors at this store have a responsibility to ensure their employees are not only treating their customers with courtesy and respect, but also ensure their employees use proper hygiene in their efforts to ensure their customers are able to have a pleasant shopping experience.

This is not the first time I have had to endure an employee with poor hygiene.

Please ensure the supervisor of the employees at this location emphasize the importance of good hygiene.

Unfortunately, if this lack of attention to detail on this important customer service concern does not improve, I will not hesitate to take my business elsewhere.

Sincerely,

Natalie L.

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5:08 pm EDT

T.J. Maxx rude manager

I found a Steve Madden bag today and fell in love, adjustable handle so it could be hand carried, shoulder carried or cross body. As I was placing in my cart I noticed the big leather tassel on the side had apparently fallen off so the store took a zip-tie and reattached it. I took it with me to check out and showed the girl and asked if they would possibly reduce the price by a few dollars, she asked the manager and the manager said " why does she think she should get it discounted" loud enough for me to hear her, I said when I cut the zip-tie off I will lose part of the bag and an accessory that made the bag look cute, she said "you are not getting any discount" and threw the bag down and walked away, I was embarrassed by her rude comment and unprofessional behavior, I was not trying to be cheap, I had a cart full of clothing which I did purchase but left without a bag I loved because of her. 9-7-2019, in my opinion the bag should have already been discounted as it was damaged. So disappointed with TJMaxx. Nancy Flores flores.nancy.[protected]@gmail.com

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1:29 am EDT

T.J. Maxx item priced by clerk

About 1912 hrs on 9/4/19 I purchased a shirt from this branch of TJ Maxx in Edmonds. After the clerk have scanned the item she looked at the tag and ripped it off from the shirt which is securely fastened and told me that this is not the tag. I was shock and don't know what to say because I was there as a customer to purchase the shirt and I am not aware if it's the correct tag or not. So she went to the store floor and look for a shirt that's exactly the same or similar but she wasn't able to produce the same shirt so she called another store and then she verified according to her that it was indeed the incorrect price. So I went ahead and paid for it after feeling being accused of something that I don't know what to make out of. So the next day just so happened I was near the area where she called to verify the price of the shirt. I went inside and try to look for the shirt that I bought I found one thats the same and it was for 12.99. I paid 19.99 for the shirt for A shirt that she said that she verified with the other store, but it was only for 12.99. Her tone as she ripped the secured tag on the shirt made other people look and I felt belittled by her tone and behavior. Hope you can correct this matter and so something about that female clerk. Thanks
Victor Amechazurra
2409 192nd pl saw Lynnwood wa 98036
[protected]@gmail.com
[protected]

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8:36 pm EDT

T.J. Maxx return

I have purchased from the runway for years and have spent tens of thousands of dollars at tj maxx. I went to return 3 items all from the runway. First I waited on line for 25 minutes before I got to the register. And then the cashier was gone for a long time. I know they have to check runway items, but the amount of time she was gone seemed obsessive. I asked if there was a problem? "no" she said, another 5 min. "can I help you with anything?" I asked. I was told no. The 3rd time and over 35 min. I asked again. The manager julie barked at me and said "you wore these pants" I told her I didn't. She said that there was a small tip by the zipper. I said that's why i'm returning them. I don't try on at the store. Tags were on I had receipt from 2 days prior, big red plastic security tag with white paper attached. I bought off clearance rack for 29$ marked down a few times from $79. I told her I didn't. She insisted I did. I said hid the heck could I all tags on including security tag. She said I tampered with it. You have to literally cut those plastic security tags off and it isn't easy. I told her again I didn't wear them how could I with s big red plastic security tag hanging from the hem. Not to mention the regular tags. She not only refused to return those but would not take back other 2 items. I asked to speak to a manager and to my surprise she said she was. I asked to speak to a different one. And she said she was the only one there. I found out later that day that there were 3 managers there at that time. We are arguing because she accused me and insisted I did this now 30 people on line are witnessing this. And then she calls security because I wasn't leaving. I have take my return stop another tjmaxx where mary a manager takes my return without incident. I called the paramus store for the name of the manager who abused me. I was on hold fir 3 5 min to get her name. Julie. I call customer service and speak to 2 different people on 3 different occasions. They were horrified this happened and gave me a case # the customer service manager joseph. He said it absolutely amazed and said shouldn't have ever happened. Then I get a call from district manager. Tammy brewer who laughed hysterically when she asked me what would make it right. I told her $500 gift card. After she was finished laughing at me. I asked her what she thought was funny, I didn't think anything was funny at all., I was very upset. About her basically calling me a liar and a con in front of so many people. It was ridiculously rude unnecessary and abusive. Tammy gave an entire speech about how their employees were supposed to be everything that julie wasn't and then offered me a $50 gift card. I told her no thank you. I will reach out to corporate. She gave me the name of jessica who is the same number as the other customer service people I have already spoken too. I will never go to that paramus store again because of julie and it will be a while before I go to any tjmaxx store. That woman owes me an apology and it should be in front of many people just as her disrespectful behavior towards me was done in front of 30 people. Her accusations were completely unfounded and she was disgusting rude. They have lost a very good customer. Thanks to the manager julie and district manager terry. She was the only one who felt what transpired was on me. I guess she thought that I was gonna walk away after someone yelled at me saying I did something I didn't and refused to let me speak to someone who knew what they were doing. I was told she was new and also told that was no excuse for her behavior.

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12:15 am EDT

T.J. Maxx a worker

A rude boy was very unprofessional and did not help me. He was racist and told my to go smell his [censored]. I'm never shopping there again. I hope he gets fired. I'm a Hispanic person and made fun of me. I told him to help me find a dog gate and he didn't do anything. Then I came to him again and he told me to smell my [censored]. Never in my life have I been disrespected like him

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Update by Jessica Lopez JR
Sep 05, 2019 12:16 am EDT

Disgusting

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🌸🌺Nancy J🌸🌺
, US
Sep 07, 2019 5:15 pm EDT

A persons legal status has no place in the conversation, I am confident you are a racist.

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9:50 am EDT

T.J. Maxx credit card

I had a TJ credit card and stop recieving bills and didnt even realize it. We have struggled financially but we have always paid our bill. It may have been a week or two late sometimes, but always paid. We stopped recieving bills, they tell me now because of our address which has not changed. I am so upset because my credit is now probably ruined. I never recieved anything in the mail to notify me of what was going on. My address has not changed and now my account is in collections. Now they want all of what I owe. This is completely wrong on what happened and never getting notified of what was going on. Our phone has not worked alotnofn the time. But a bill or notice would have stopped all this from.happening. I would like this to be rectified is some way because it is wrong what happened.
V Meckley

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3:48 pm EDT
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T.J. Maxx credit card

I cancelled my TJ Max Credit Card when it was stolen with my purse .
I asked for a replacement card and to launch a investigation.
They went and cancelled the whole account, reported it closed to my credit bureau with out my consent or knowledge and that closure being reported caused my credit score to drop 48 points. We are in the middle of getting a mortgage and insurance which is all credit based .
What a nightmare
When I called TJ Max CC they played dumb and lied, saying they don't do that. Kept changing their story, kept hanging up on me, kept transferring my call over seas, didn't help, didn't show care or concern, over a stolen credit card of no fault of my own they decided to purposely report closed account and damage my credit score .
None of my other credit cards did this . Only TJ Max CC. It's now effecting my interest rate and down payment for my mortgage and my insurance rates.
I'm filing a law suit with a attorney generals office and consumer attorney and consumer protection agency and BBB

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6:34 pm EDT

T.J. Maxx cashier

Yesterday afternoon. I think someone should be aware of one of your employees that whom was a cashier. A woman identifying herself as Allison proceeded to talk in a most rude and vulgar manner. The words she used were very offensive and out of line. I doubt that she is typical of your employees; however, I think that someone should talk to her soon before your business suffers. All of us need to learn something new occasionally.

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T.J. Maxx In-depth Review

Product Selection:

T.J. Maxx offers a wide range of products, catering to various needs and preferences. Whether you're looking for clothing, home decor, or accessories, they have it all. The quality of their products is generally good, with many customers praising the durability and longevity of their purchases. Additionally, T.J. Maxx stocks popular brands, giving shoppers access to their favorite labels at affordable prices.

Pricing:

T.J. Maxx is known for its competitive pricing, offering products at discounted rates compared to other retailers. They frequently have sales and promotions, allowing customers to save even more. The value for money at T.J. Maxx is excellent, as you can find high-quality items at affordable prices.

Customer Service:

The staff at T.J. Maxx is knowledgeable and always ready to assist customers. They are well-informed about the products and can provide helpful recommendations. The store is also responsive to queries and complaints, ensuring that customer concerns are addressed promptly. T.J. Maxx has customer-friendly return and exchange policies, making it easy for shoppers to make returns or exchanges if needed.

Shopping Experience:

T.J. Maxx stores are well-organized and have a layout that makes it easy to navigate. The aisles are spacious, allowing customers to browse comfortably. The store maintains a high level of cleanliness, creating a pleasant shopping environment. The overall ambience is inviting, making the shopping experience enjoyable.

Online Shopping:

T.J. Maxx's website is designed with user-friendliness in mind. It is easy to navigate, with clear categories and search functions. The product descriptions and images are detailed and accurate, giving customers a good understanding of what they are purchasing. The shipping and delivery process is efficient, with timely deliveries and reliable tracking information.

Loyalty Programs:

T.J. Maxx offers benefits and rewards through their loyalty program. Members can enjoy exclusive discounts, early access to sales, and special promotions. The enrollment process is straightforward, and the program is easy to use, allowing customers to maximize their savings.

Community Engagement:

T.J. Maxx is actively involved in corporate social responsibility initiatives. They support local communities through various programs and initiatives. Additionally, T.J. Maxx contributes to charitable causes, making a positive impact on society.

Overall Reputation:

T.J. Maxx has built a reputation for trustworthiness and reliability. Customers are generally satisfied with their shopping experience and the quality of products offered. The company has received industry recognition and awards for their commitment to providing excellent value and customer service.

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Contact T.J. Maxx customer service

Phone numbers

+1 (508) 390-1000 +1 (800) 926-6299 More phone numbers

Website

www.tjx.com

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