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CB Department Stores T.J. Maxx 360 Newbury Street, Boston, MA, 02115, US
T.J. Maxx company logo
T.J. Maxx
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T.J. Maxx company logo

T.J. Maxx

360 Newbury Street, Boston, MA, 02115, US
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Working hours
Mon
9:30 am - 9:00 pm
Tue
9:30 am - 9:00 pm
Wed
9:30 am - 9:00 pm
Thu
9:30 am - 9:00 pm
Fri
9:30 am - 10:00 pm
Sat
9:30 am - 10:00 pm
Sun
10:00 am - 8:00 pm
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A
6:45 am EDT
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T.J. Maxx - product purchased/ used!

I recently saw a dress on the rack, looked at the price (it was on clearance) said "Yes!" And ran to the register to purchase without trying it on, when I returned home and actually put the dress on I realized that it had been worn! The dress was filthy, I even attempted to clean the dress up in attempts to keep it but it was absolutely a mess and unsalvagable so I proceded to the store to return it. The manager (A David B) was incredible rude and condescending towards me stating that I had not even bought the dress at your store and would not return it. I was absolutly appalled! Not only did I pay for something that was clearly used by soneone else but when I realized the manager had the audacity to be belitteling as well as say I was lying!? I requested they pull the footage from when I purchased the dress and he pushed me aside and stated he was finished with me. I want to return the (disgusting used) garment that I should not have purchased to begin with, I have all tags and valid reciept from less than two weeks ago.

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Update by AvaJune
Jul 16, 2019 2:08 am EDT

I purchased a dressed that upon later inspection was CLEARLY USED and I expect a return with my receipt I just need to know how to do that via mail as the store I purchased it at will not take the absolutely apauling garment back stating it was worn which is why I AM RETURNING IT! It was an absolute disgusting oversite by the company..it has pit stains for Christ sakes! Thank you for your time.

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