Carson's Customer Service


The Bon-Ton Department Stores, Inc.

2801 East Market Street
United States - 17402

Customer Support Phone Numbers

Mon7:00 AM - 12:00 AM
Tue7:00 AM - 12:00 AM
Wed7:00 AM - 12:00 AM
Thu7:00 AM - 12:00 AM
Fri7:00 AM - 12:00 AM
Sat7:00 AM - 12:00 AM
Sun7:00 AM - 12:00 AM

Carson's Complaints & Reviews

Carson's / warranty of softlay couch

Jul 15, 2019

I had the 7 year warranty when My couch started to wear after 5 years, I called to have it repaired come to find out the day the repairman was to come your company went out of business, I want my money back on the extended warranty or my couch repaired. Reservation 452482900 June 24, 2013...

Carson's / Carson Pirie Scott / a pair of shoes

Mar 30, 2018

Yes I want to Carson Pirie Scott's I purchased a pair of shoes they did not have the size so the guy said don't worry we can have them sent to your house so I said okay no problem he said I just need your ID I said okay he grabbed my ID and I assumed that he was just put my name in the...

Carson's / Carson Pirie Scott / kitchen knife set

Oct 17, 2017

I placed an order on October 13. It is now the 17 and my order as not been shipped yet. I called Carson customer service and they told me that it has not been shipped because the knife set is coming from another vendor. Not only did I find out that my order had not been shipped yet but...

Carson's / Carson Pirie Scott / mattress delivery

Jul 12, 2017

Ordered mattress, box spring, and bed frame online. When Carson's called to confirm delivery, the employee said the delivery staff would put together the bed frame in addition to mattress/box spring delivery. The delivery crew was late, even working with a three-hour window. The crew said...

Carson's / Carson Pirie Scott / rosemary cashier (bradley, il. store)

Jun 15, 2017

Thursday 615pm June 25, 2017 I was purchasing approximately 20 items of women's clothing when Rosemary was the cashier. She was extremely rude to me throughout the process of ringing up my items. I ask her if I could have a second to check my coupons and she was in such a hurry and didn't want...

Carson's / customer service

Apr 10, 2017

Order #743299378 I have tried to send a message 3 times and every time I send it comes back rejected. Carson's customer service has to be the worse I had 2 Carson rewards worth $40 that expired on April 1, 2017. I would of used that sooner bit forgot. I called the store at Partridge Creek on...

Carson's / Carson Pirie Scott / Returning 14kt gold earrings fine jewelry without receipt

Feb 21, 2017

On Monday February 20th I had went to Carson's in Yorktown Lombard Illinois, to return a pair of 14kt earrings. Upon my arrival I went to costume Jewelry. The lady scanned the ticket (that is still attached to the earrings never worn) said I would have to go to Fine Jewelry. Walk over to...

Carson's / Carson Pirie Scott / Unethical behaviour

Jan 17, 2017

My name is Irina Grossman, I bought a ring in Carson Prerie scott, and when I came home, I found it had a difect. Today, 1-17-2017 i came back to the store on Randhust mall, and the saleperson told me that only one store has it on Woodfield mall. The salesperson explained that i simply can...

Carson's / Carson Pirie Scott / Salesperson

Dec 28, 2016

On this day 12/28/2016 my wife went into the carson store located 9800 south ridgeland ave chicago ridge il I had gotten her a coach wallet 12/04/2016 and the lady that helped us was so rude my wife wanted to leave she was so rude she didn't want to look up and rewards I had she was acting...

Carson's / Carson Pirie Scott / Customer service

Dec 25, 2016

I went to buy gifts on 12/24/16 at the women's department and as I was being checked out the two cashiers that were at the register were talking about how they like working better from one department than other. The cashier that was checking me out told the other cashier that she liked the...

Carson's / Carson Pirie Scott / Customer service / shipping order

Dec 19, 2016

I am beyond frustrated with carson's. I ordered something through carson's thanksgiving day. It is december 19 and I still have not received my order. I have contacted carson's and the lady I spoke too, was very rude and did not want to help me at all. I asked if I can be transferred to...

Carson's / Carson Pirie Scott / The sensor wasn't removed from my clothes

Dec 18, 2016

I went to the Carson's in North Riverside to purchase clothes to attend my grandmother funeral. I found clothing and went to try it on. Upon going into the fitting room, there were clothes, hangers and paper all over the place. Then when I was ready to check out, the cashiers were just...

Carson Pirie Scott / Halifax Traders packable down jacket size 1X - black

Dec 20, 2015

I purchased the packable down jacket some time in October. I cut off all of the tags! I have receipts but not sure which one belongs to the jacket. The reason for the complaint is the defective zipper. Whenever it is zipped up and I sit down the zipper opens from the bottom! I can roll the...

Carson Pirie Scott / Mattress scam

Nov 28, 2011

Carson Pirie Scott sold my husband and I a $5, 000 mattress. We purchased the protective mattress pad because the 30-year warrantee would be void if there was a stain on the mattress. So, doing our due diligence, we purchased everything we could to ensure the mattress would be protected...

Carson Pirie Scott Rowe Clayton Marcus Sofa / poorly made sofa

Nov 24, 2011

They delivered my $1800 Clayton Marcus sofa one week ago and it looks like it's several years old. Poorly made with threads hanging out everywhere, piping uneven, one sofa arm is larger than the other and the cushions don't line up and 2 cushions are sewn crooked!!! The stuffing...

Carson Pirie Scott / Unfair customer service

May 24, 2011

I am really disappointed with Carson Pirie Scott, especially with a recent visit to this location. This is usually my favorite location because of the area, and selection. Typically I shop more in the women’s clothes and shoes, and once in awhile I will purchase jewelry from the fine...

Carson Pirie Scott / Discrimination

Mar 20, 2011

My complaint is regarding discrimination!!! I was at Carsons located at Stratford Square Mall in Bloomingdale, IL. and encountered discrimination and disrespect everytime i walked in. The first time i went in, i had to wait half an hour before i found someone to help me. I was waiting in...

Carson Pirie Scott / Furniture Damage


I purchase furniture and the warranty on a dining room set from Carsons. We pulled the leaf out of the bag and noticed the bottom of the table leaf had been warped. When I called to report this to Carsons, they sent out one of their repair persons to look at the damages. The credenza had a...

Carson's / Bogus


I think Carsons coupons are bogus. Its a trick to get you in the store hoping you will see something you like and buy it. They pretty much exclude everything. I went to purchase furniture with a coupon $500 off a $2000 purchase, sound too good to be true? Yes it was, coupon excludes yellow dot...

Carson Pirie Scott / Harassment


Approximately or on Decebmer 5, 2009. I was shopping for Boots advertised on televison. What transpired upon entering off the elevator and walking toward the shoe department. I was approached in a malious manner by a tall black dark female unknown. What she did as I was leaving the shoe...

Carson Pirie Scott / Management


Carson Pirie Scott, in The Streets of Woodfield, in Schaumburg Illinois is the worst place to work for. Employees are treated with disrespect, and managers on duty and HR manager have problems with power over employee. If an employee complains, the managers don't listen and come back...

Carson Pirie Schott / Harassment


Casron Pirie Scott, in The Streets of Woodfield, in Schaumburg Illinois is the worst place to work for. Employees are treated with disrespect, and managers on duty and HR manager have problems with power over employee. If an employee complains, the managers don't listen and come back...